I brought my car in for a coolant leak repair, and I ended up with more problems and a higher bill…read morethan quoted. I was originally given a price for the coolant leak repair, but upon pickup, I was charged an additional $100 with no clear explanation. The worst part is that my car was in perfect condition when I dropped it off--no unusual noises at all. When I picked it up, they told me there was a noise, suggesting it was the power steering pump and belt tensioner. They claimed they didn't notice it earlier because they couldn't test drive the car due to the coolant leak. However, the noise was obvious as soon as the car was turned on, a loud whining sound, and even more noticeable when accelerating. How could they have moved my car without noticing it, but suddenly it appears after they 'fixed' the coolant leak? Now they're saying it needs additional repairs costing $791, for issues that weren't there before. The front desk person, Joe, always says, 'I wasn't here when that happened,' but he was the one who quoted me the initial price and charged me the extra $100. He was also present when I returned to complain about the new noise and tried to cut me off, clearly not wanting other customers to hear our conversation. They told me to bring the car back the following week, supposedly to address the issue. After dropping it off, I received a call saying I needed to pay $791 for repairs to something that wasn't broken when I brought the car in. There's zero accountability here. I took my car to another mechanic, and they suspect the water pump was installed incorrectly, which could damage the tension belt--exactly what's wrong with my car now. They messed up my car, plain and simple. And from I read from previous reviews here, this is not first time they do shady stuff. Everyone beware!

Had two lawn tractor tires mounted on rims. They charges 38$ per tire. You think egg prices are…read morehigh. B S.

The workers are very helpful . They fixed my flat tire promptly and communicated well .read more

I was very pleased with the service received. It was the first time with this vehicle and I'll be…read moreback. Many years ago I purchased tires here for a company car but this time it was service on my car which I've had since retiring. Prices are competitive and the invoice explained everything perfectly. Well done.

Jason and his team went above and beyond to fix my breaks tonight. They identified my caliper was…read morecausing a safety issue and went to pick up a new one right away. He worked late to get my brakes fully fixed. Excellent service!

Our car had a compressor done last year 2024by another Repair shop in Gurnee that did a terrible…read morejob. The compressor went or less say I had no Air in my car my hubby took the car to this location. We do of our oil changes/ filter changes for years. Any way they fix the problem with my Compressor and the heat exchange. I appreciate their service and being comment to getting things running correctly. Thanks Guys From Betty and John

Went there because my mechanic buddy recommended the place…read more I took our 2004 Honda Odyssey there to have the the muffler fixed before our August 2-week trip to the West Coast. I didn't need any appointment. They placed our van on the lift, checked it out, pointed out what needed to be done, didn't sell me anything I don't need, and repaired what needed to be repaired only. I was in and out of the place in less than 1 hour. I appreciate their honesty and price was reasonable for what they took care of. I'll go back there again next time I've exhaust/muffler issue(s). Thanks, Guys!

The people at this business are so reliable and trustworthy . We brought my husband's car in for…read moremuffler fix last year and this year we brought mine in. Turned out mine wasn't a muffler problem and they quoted a reasonable price and time frame for what was wrong. Their honesty and hard work goes a long way. Very happy we brought my car here and will continue to recommend to others.

I experienced very awkward encounter when the technician got pissed and yelled at me when I hand…read morehim only the remote fob without a physical key for the security. The tire valve cap went missing after the service.

Went here to get a quote on an oil change as it was the only place nearby that was available to do…read moreone at that time. Upon entry, I was not warmly greeted...actually ignored until I walked up to the tiny counter and asked the man there how much an oil change would be. He said $80+ for full synthetic and tire rotation was extra. No way; that's almost as crazy as Jiffy Lube, but at least they're more pleasant. Before I could say thank you, he turned around and continued stocking items on his shelf. There was one other man there down under ground and he didn't say anything either. Very poor customer service. I understand why this place is always empty when the other three car service shops in this auto mall are always packed. Poor attitudes and high prices typically lead to out of business. People that are not happy with their choice of profession need to move on and not be miserable. I also never understand how places like this can afford rent. Save yourself some money and deal with good people next door at Remington. Firestone is great too, but also expensive. If you want an oil change at Remington, and want to wait less than an hour, get there at opening time.

Can't say enough about this place, especially the Manager, JJ. They are the friendly, listen well,…read moreand are honest. I'm admittedly deficient when it comes to car knowledge, and they always exceed with their support, and will assist with minor adjacent matters. They will always beat any price, and provide excellent service. Highly recommend!

Rob, the shop manager, quickly diagnosed why my brakes were pulsating after having them replaced…read moreonly a year ago by another shop which has since gone out of business. Rob discovered that my former shop only replaced bits and pieces when replacing my brakes and calipers! Ex: right side clip new, left side old. After driving on them for year they began to wear unevenly. No wonder my former shop, Frontline in McHenry, closed shop abruptly. Rob was able to replace all the worn brakes, calipers, and rotors that afternoon. He even did a thorough of inspection of the rest of the car and told me that the tumbler needed to be replaced on my turn signal. That's why the turn signal would get stuck "ON" when turning LEFT. It's a warranty item that even my dealer could not figure out when I had it in their shop twice for the same complaint. Bravo Rob & thank you!

Matthew came out and jumped my car right away. Asked if I could come in and get a battery changed…read moreout right away, checked to make sure they had one, gave me the price and said meet you there. He took care of it right away when I walked in. Got me on way and back to work. Thank you

John's on Main is the BEST! Most reliable, honest, thorough,…read morereasonable PROs for all car repairs and maintenance. Thank you, Mark, Juan and Matthew

I just left Strickland Brothers (they used to be Mchenry Lube Express) and Jeff and his crew were…read morefantastic. Full synthetic oil change in less than 10 minutes was outstanding. They also give a discount to nurses, teachers, ff, cops, medics, police etc. I respect a business that is willing to support their community. I will be returning and I'm telling all my friends. Thanks!

Staff are always friendly, professional and never try to pressure you into other services. I'm…read morealways in and out in 10-15 minutes. Shop uses mostly Valvoline oil and filters, which are consistently good. They also let you stay in your car while they do the work, which is VERY nice! Highly recommend!!!!