It's fine, but the lack of weekend service hours and no loaner cars is a bummer. Plus I feel like…read morethey suggest optional service repairs I don't REALLY desperately need done. The 15% off on service from Costco keeps me loyal, though.

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

I brought my car in for a coolant leak repair, and I ended up with more problems and a higher bill…read morethan quoted. I was originally given a price for the coolant leak repair, but upon pickup, I was charged an additional $100 with no clear explanation. The worst part is that my car was in perfect condition when I dropped it off--no unusual noises at all. When I picked it up, they told me there was a noise, suggesting it was the power steering pump and belt tensioner. They claimed they didn't notice it earlier because they couldn't test drive the car due to the coolant leak. However, the noise was obvious as soon as the car was turned on, a loud whining sound, and even more noticeable when accelerating. How could they have moved my car without noticing it, but suddenly it appears after they 'fixed' the coolant leak? Now they're saying it needs additional repairs costing $791, for issues that weren't there before. The front desk person, Joe, always says, 'I wasn't here when that happened,' but he was the one who quoted me the initial price and charged me the extra $100. He was also present when I returned to complain about the new noise and tried to cut me off, clearly not wanting other customers to hear our conversation. They told me to bring the car back the following week, supposedly to address the issue. After dropping it off, I received a call saying I needed to pay $791 for repairs to something that wasn't broken when I brought the car in. There's zero accountability here. I took my car to another mechanic, and they suspect the water pump was installed incorrectly, which could damage the tension belt--exactly what's wrong with my car now. They messed up my car, plain and simple. And from I read from previous reviews here, this is not first time they do shady stuff. Everyone beware!

Had two lawn tractor tires mounted on rims. They charges 38$ per tire. You think egg prices are…read morehigh. B S.

Joe is very smart and outgoing and will show you what parts have failed and explain why they…read morefailed, best shop to work with no doubt!!!

I took my car to Joe after going to another local shop for an emissions issue that the first shop…read morefailed to fix. They pulled my vehicle into the service area immediately to diagnose the problem and within an hour and a half I received a call telling me that the car is fixed and ready to pick up. I will be giving all future repairs to AJM...Thank you Joe!!!

100% customer service top notch great and detailed work very satisfied will definitely be back!read more

When I need any type of car,truck,trailer,tires, repair work done,I have been going to Depot Tire…read morefor over 20 years and I get the work done right and on time,Warren

I found myself in their parking lot early A.M (car just died) anyhoo as I am in tears the manager…read morepulled in. He immediately approached me to make sure I was ok. I told him what happened and I couldn't help but cry because this was during Covid I was pretty much homeless with my husband living at the Drake Motel and had no income. (I was on a job hunt and my husband's disabled) I got the call saying it is my alternator but ALSO was given the best news I could have that not only touched my heart but helped me remember..."There ARE kind people out there still." Their own employee Carlos along with Mike I believe paid for the alternator and the labor with the money in their own pockets!!! You want your auto fixed by Mechanics go elsewhere however if you want your car fixed by not only great mechanics but mechanics and a business that has HEART Come to Northtown Auto Thank you SO MUCH!!!!

I am actually a heavy equipment mechanic but prefer to not work on cars after doing similar work…read moreall day. I totally trust these guys and have been taking all my cars here for years and honestly never felt they try to take advantage of me. If I did I would remove my car and leave a poor review. They may be a little more expensive than some but I think you pay for what you get. In my industry we have a sign in out office that reads fast, cheap or good... pick two because you can't get all three. I have tried another shop in McHenry a few years ago that a friend recommended. The car was there for 3 days and I called because I hadn't heard anything. They stated that they were going to look at it the next day ( 4 working days later). I picked it up and brought it to North Town and was driving it two days later. I really have never had a bad experience here and do trust them.

Matthew came out and jumped my car right away. Asked if I could come in and get a battery changed…read moreout right away, checked to make sure they had one, gave me the price and said meet you there. He took care of it right away when I walked in. Got me on way and back to work. Thank you

John's on Main is the BEST! Most reliable, honest, thorough,…read morereasonable PROs for all car repairs and maintenance. Thank you, Mark, Juan and Matthew

DO NOT COME HERE! They are dishonest, refuse to accept fault after they break things while working…read moreon a car. My car has been at that shop for almost three months. We are furious with the service here. The lack of communication is just disrespectful. They will over charge you and use crappy parts. My car ran before I took it here now it can't even drive and they only made it unsafe for the road. They installed a radiator and broke the fan. Disconnected the PCV valve which caused the car not to be able to even run. Make claims about other shops being really bad and dishonest. Update: We got the car back with scratches on the driver door and back end and missing a bolt from the air box. I REPEAT NEVER BRING YOUR CAR HERE!!!

Updating from 3 years ago, as we continue to be customers. I have a very high mileage vehicle…read morethat's likely nearing the end of its time, and CARSS has been wonderful in proactively anticipating issues but not pushing for unnecessary services. They've stood behind their work when I had a defective part, fitting me in and replacing it for free. I'm still incredibly happy with them and highly recommend!

I had a situation where another auto shop quoted me a very large repair bill, so I decided to get a…read moresecond opinion at Jax. They were able to correctly diagnose the real issue, and the repair ended up costing much less. I also had another vehicle with a squeak that several other shops couldn't figure out. Jax diagnosed it correctly on the first try. I'd definitely recommend giving Jax a chance and earning your business.

Great , everyone's knowledgeable and friendly. Great price . Kept you informed on what needed to be…read moredone .