I brought my car in for a coolant leak repair, and I ended up with more problems and a higher bill than quoted. I was originally given a price for the coolant leak repair, but upon pickup, I was charged an additional $100 with no clear explanation. The worst part is that my car was in perfect condition when I dropped it off--no unusual noises at all. When I picked it up, they told me there was a noise, suggesting it was the power steering pump and belt tensioner. They claimed they didn't notice it earlier because they couldn't test drive the car due to the coolant leak. However, the noise was obvious as soon as the car was turned on, a loud whining sound, and even more noticeable when accelerating. How could they have moved my car without noticing it, but suddenly it appears after they 'fixed' the coolant leak? Now they're saying it needs additional repairs costing $791, for issues that weren't there before. The front desk person, Joe, always says, 'I wasn't here when that happened,' but he was the one who quoted me the initial price and charged me the extra $100. He was also present when I returned to complain about the new noise and tried to cut me off, clearly not wanting other customers to hear our conversation. They told me to bring the car back the following week, supposedly to address the issue. After dropping it off, I received a call saying I needed to pay $791 for repairs to something that wasn't broken when I brought the car in. There's zero accountability here. I took my car to another mechanic, and they suspect the water pump was installed incorrectly, which could damage the tension belt--exactly what's wrong with my car now. They messed up my car, plain and simple. And from I read from previous reviews here, this is not first time they do shady stuff. Everyone beware! read more

Had two lawn tractor tires mounted on rims. They charges 38$ per tire. You think egg prices are high. B S.

Wauconda Car Care saved the day! I was in need of getting my brakes replaced last minute while up in Wauconda for the day. Jen helped me get in and took great care of me through the whole process. They also dropped me off to my appointment I had. They called me to tell me in a timely way and repaired me within 2 hours. They did an awesome job and were very friendly. They washed my car and aired my tires too! Highly recommended! read more

Never again. I went in for an oil change 22,500 miles. The shop guy said I needed a transmission and differential change as well, due at 15,000 miles. Not knowing and trusting, I said okay. Later I found out besides the old change, the other changes should be around 60,000. Cost me $366.00. They also wanted to change the cabin filter for $49.95 which the filter itself i $20.00 and takes 30 seconds to change. I feel I got ripped off by trusting. I'll never do business there again. read more

Went for an oil change and tire rotation. I think $79 for a synthetic oil change is high but they do a nice job so I'm not screaming. Terrific customer service. They explained everything beforehand and I was in and out in under 30 minutes. read more

Great and honest service "Joe" is really upfront and honest and makes The Whole experience of repairing your car straight forward!

Wauconda Car Care has become my shop of choice and they have not steered me wrong on several vehicles. The full set of services are offered.... from replacing an engine to plugging a tire (I can attest personally). Often I have done emergency drop-offs late at night without an appointment and they are able to get to me quickly, if not the next day then the day after. Pricing is fair and you will save vs going to a dealership, but they aren't bargain basement mechanics. Decent small room with some amenties and TVs, and they are partnered with a oil change place next door for all the drive in needs. read more

I had an emergency tire patch job that absolutely needed to be done on a Sunday afternoon. They got me in, fixed it, and I was thrilled with the price. I am so grateful as they totally bailed me out, and I would recommend heavily to anyone who needs a tire service. read more

Called to have them check out my tire since I had a complete flat. I was told they had no wait so I headed right over. They took care of me right away, plugged my tire and filled another tire. Was in and out in an hour. I especially appreciated it since I had 2 little ones with me. Paid $27. My husband thought was it expensive but I've paid $20 to plug my tire in the past elsewhere so I thought it was pretty comparable. read more

Outstanding job! I now have blessed AC during a hot summer. It was a challenge for the mechanics, since my van is 20 years old. It took longer than expected since new parts are not well made any more. They tried 3 different compressors. The third one was the charm (isn't it always?) After 3 days I had ice cold air and can now drive in the summer comfortably. I had several other repairs done last year and earlier this year. Each time the staff was very considerate and helpful. The repairs were done on time and the price was as quoted. Since I have some mobility issues, they even picked up and dropped off the van without my going to the shop. I have been very fortunate during the years I have owned vehicles. I always seem to find the best mechanics. Hopefully the van is as repaired as it can be and I won't need anything done beyond routine maintenance. If I ever do need any more work done, I will bring to Wauconda Car Care. Thank you Jen, Joe and Ryan for your kindness and consideration! read more

Brought my 2017 Chevy Silverado and wanted to try this location out as I noticed there were some really good reviews. I called ahead of time and spoke to two different employees who told me they would be able to look at my air conditioning Freon and re-install the Freon. There were some other issues I had with the truck however the main reason I came to them was because I was told that they could inspect the air conditioning system and refill it after getting my tires rotated and oil change and other various details of my truck done. As I was pulling out I noticed that the air conditioning still wasn't working. After coming back in to ask if it was worked on I was told that they forgot. It seems that there are two different sections to this establishment and they don't seem to communicate well with one another. After one of the supervisors quickly brought my truck back in to get looked at I was told that they don't carry this type of Freon for my truck..... this is the entire purpose of me bringing my truck into them.... unfortunately while the staff was extremely friendly they did not seem to be organized and certainly did not communicate with me of their true abilities. I most likely will not be taking my truck in again as I cannot trust what is being told to me. read more

Appointment and service were excellent. The service tech was very friendly and helpful. I will definitely be back and I will recommend to all of my friends. Excellent experience. read more

Good service, reasonable prices. Went here once for a tire patch, got me right in and was $20. Another time for broken exhaust hanger, got right in and charged $25. read more

ALL CAR AUTOMOTIVE EQUIP - Auto Repair Near Me - Wauconda, Illinois

Ordered new tires and had my car's transmission oil changed. Pro staff, family owned and they washed my car afterwards as a courtesy. Highly recommend. read more

Honest shop and fixed a tire issue cheaply for me. I never feel like I'm being hustled for extra service. I'm glad they are close to home!

This is a great shop! Great service and great crew! Have been going to this shop for over 15 years. These guys are amazing!

I want to start off by saying that I don't think I will ever take my vehicles anywhere else. Finding a good mechanic is very hard to do and this place employs a ton of them! I brought my car in for service and they talked me through everything they were going to do without trying to up sell me. I felt very informed and never pressured into buying something that I didn't want. You have a loyal customer now! read more

I got new tires today. Was very pleased with them. The staff was very helpful and friendly. The car rides nice. They even cleaned and washed my car. I Would definitely recommend them. I've lived in Wauconda for over 30 years. read more

If you're a human being you know how frustrating it can be to find a mechanic's shop you can trust. Well in my several experiences with Wauconda Car Care they have earned that trust. They have always been straight with us and even fixed something for free because it was related to other repairs they had done, even though those repairs were months prior. Pretty awesome. Everyone there is friendly as well. They don't treat you like an idiot for not knowing the ins and outs of cars as well as they do. We're loyal customers. This is the only place we'll go. Highly recommended. read more

took my car in to have a bent rim and tire replaced, Ended up charging me for 2 lower control arms,new rim,tire and alignment Almost $800.00 later Car is back on the road.. Here is the funny part. I just had the control arms replaced 3 months earlier at another shop and they gave me the old ones to see.....Whats wrong with this picture???? Guess I will take it back in 3 months for my qrtly control arm replacement. read more

I have had my oil changed and tires rotated here on several occasions and have always been highly satisfied. Yesterday I had a tire replaced and was again highly satisfied. The staff is courteous and professional and work to get you in and out as quickly as possible. The waiting room is very clean and has lots of seating. I feel like their prices are very fair and they don't try to up-sell you on things that you don't need. read more

I went in because the tire sensor went on in my Jetta. It turns out I just needed air in the tire. They put air in my tire for free, they didn't try to sell me anything. And the staff is super friendly as well. They probably could have taken advantage of me since I know nothing about cars but they did not. When I do need new tires, I will definitely come here to buy them. read more

I regularly get my oil changed here and love it because they perform the service without pressure to spend more money. They are always honest about the work that needs to be done, but don't try to convince me to get the job done right at that moment. They provide quotes without obligation or pressure to purchase. Very hard to find these days! read more

Had a appointment to do an alignment at 2pm left my car came back at 3:30 still was not being worked on. I had told the service rep I had a short window where I could not leave the car and told them I had to go and asked why they insisted I come in at 2 PM if they were so busy and could not work on it The rep got all indignant with me. No apology or attempt at customer service. They lost my business and I also found out their alignments are over priced. read more

I've always been impressed by the friendly service here. The same owners own the Lube Plus (like Jiffy Lube) and the Wauconda Car Wash. Everyone is professional and they've even given me a lift home a couple of times. Also have seen the same faces for over ten years so they must be happy working there. Oh, when I get work done, they usually run my car through the car wash, which is a nice perk! read more

Good quick honest service. They work on all our family cars. They even a coupon I forgot to bring with me.

Had a very good experience with my first visit to Wauconda Car Care. Had to get tires on my son's truck on short notice (home from college on break and heading back). They were able to get the tires installed, oil changed and truck washed all on a Sunday afternoon. Plan to go back for future automotive needs. read more

My boyfriend recently went to Wauconda tire to have his tires changed. They told him the bolts were rusted over and they could not get the tire off. Apparently, they even broke one of their tools trying to get the bolt off. After he got home, one of our neighbors took a look and was able to get all the bolts off and change the tires with general house hold tools. I guess Wauconda tire didn't feel like working that day or something but have now lost our business. read more

I am extremely happy with the service here. The staff is friendly and they have a nice waiting room. I have been here for brakes, tires, oil changes, and routine car maintenance. I trust them and would not hesitate to recommend them to anyone. read more

I've had my cars serviced at Wauconda Car Care many times over the years. Everyone there is always so helpful and friendly. I dropped my car off on Friday morning to have the wheel I bent in a pothole replaced and my tires rotated. It was done quickly and inexpensively. I love that I can trust these guys to take care of all of my car needs. read more

As I drove in it was confusing as to what business I was going to. On the left there is Lube Plus and on the right is Wauconda car care which is also a Goodyear business at least thats what it said online. I walked up to a counter and above it is two signs saying Goodyear and farther away is a sign that says Lube plus. So I asked " Is this Goodyear? " and they said yes. I said Okay. A man standing under the Goodyear sign said do you want an oil change? I said yes and he took my keys and said have a seat. Still under the impression I was at Goodyear I took a seat. After a while the same guy brought me down a hallway in the back that connects the two businesses and asked if I wanted add-ons like filters and I said no so he finished the oil change. He came back in and said it would be $48.16 for an oil change. I feel like I was deceived. I asked if this is Goodyear and anyone in their right mind would think I wanted an oil change from Goodyear not Lube plus, not to mention $48 for a simple oil change. I can't believe they stoop to deception to make both businesses run with equal amounts of customers. If you want Goodyear DO NOT go here. They will lie to you. Also one more thing The filter they tried to sell me for $36.00 is only $14.00 at any parts store which is exactly what I did. BEWARE read more

Today was my first service at Wauconda Car Care & Tires and it was great. They were up front and told me the full services I needed for my car and done within an hour. They are now my car doctor and will be back for my next check and oil change! read more

Brought my truck in too have a tire repaired,ended up buying a new tire,all well so far! Till performed a truck wash with out asking me,drive home go to turn my radio on next day,and find out my antenna is missing and Brocken off.l contacted them and said they would take care of it ,by phone message to me.So that I called and talked to the manager he asked me to check my vehicle one more time,for hemd hawed and come back to they're business on 2 days so he personally could look at it,because he didn't believe me.So i drove to a local Toyota dealer had them look at it and they said it was broken off,but they could fix it by drilling out the broken part and installing a new Toyota antenna and they did it while I waited,to a summ of 188.38 dollars,and now have a working radio again.So I brought back the bill to them and no they weren't going to pay for it,only if they repaired it would they fix it now..SORRY YOU BROKE MY ANTENNA I SOULD HAVE A SAY SO WHO REPAIRS IT.Your mechanics are not Toyota certified to work on warranted vehicles nor are certified by Toyota to work on Toyota trucks, other than to change oil or tires,seems you can't even read because your sign says to remove the antenna before entering the car wash !! And you didn't ,so you can't follow your own directions ,and what a surprise,you don't honor your screw ups..I would never recommend this company. read more

i took my truck in for a transmission flush and filter change ? 300 miles later my transmission went out, i took it to another local shop and they said the transmission flush was never done and they showed me the oil that came out of the transmission and the old dirty filter and i was there when they removed the trans oil pan so they were telling the truth $129.00 paid for nothing done by by them. then my truck started to leek oil from the oil filter seal also had an oil change done there, i took the oil filter off and found that it was clogged, i paid for a full oil change but, i only got new oil but , no oil filter?? i also had them check the front and rear differentals they had no leeks before but , they leek bad now and when i checked them they were empty, now i need to replace the drive shaft seals on both of them. but i can say they do at least install new tires when you buy new tire from them. read more