On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

Took Tundra to have it serviced and tires rotated. Requested that the spare was also rotated in…read more After being flagged over by the technician and told the spare wasn't the same, I said, just to forget the rotation all together to the technician... When time came to pay, the disingenuous sales associate Jimmy insisted the rotation happened, which it did not. I was charged $275 (which included a 15% discount for using my Firestone card) for the oil change, and new filters, plus a tire rotation (which never happened) ?...They must be crazy!I was standing at the observation window during the service, precisely because I wanted to make sure my request was executed. Long story short, I believe Firestone is more concerned with servicing fleet vehicle it has contracts with, then servicing the local community. I will not ever go there again, and will discourage anyone I speak with about my experience, and to go elsewhere...Took my Lexus 470, which has similar oil capacity to Strickland brothers and was charged $90 (with a coupon)! that makes way more sense.

This guy is a complete Frad!He was suppose to do a transmission replacement for me on truck for…read moreapps $3,000 and had me pay him via Cash App/Vemo and check $1,179 for a deposit and after I had my car towed to his private home to do the work! He did no repairs and called a tow truck to have my vehicle remove, keeping the money and calling the police on me stating I threatened him! Bad,bad,bad for business! Now I have a $300.00 tow bill! Do not use this Guy! stay away from him

Very courteous and friendly peoples. Very professional and do as they say. Honest and fair with…read morepricing. Have taken my '99 jeep there for the last 15 or more years. So far they have been able to fix any issue with it. Feel very confident with their work. Sometimes they have really performed magic with my vehicle.

Had a great experience! My Daughters a student at LR and her car broke down. I was only up for the…read moreweekend. Talked to Dylan And dropped it off Saturday morning. I had already changed the water pump the weekend before but was still having issues. Dylan was able to look at the car give me a estimate on the repair. They advised me on a few other minor things that looked weak and were able to change them with no additional Labor. Solid work at a trusted Price. Thank you Dylan

If I could give negative stars, I would. They have been working on my car for a couple of years &…read moreall that time I never realized how bad it was, until I went to a different shop. Major work all has to be redone. They couldn't even get an oil change right - overfilled it by a quart (in a car that holds 3-3/4 qts) and blew out the oil pan gasket they had JUST installed. Told me previously the oil leak was a stuck PCV valve & told me they would have to take out the entire intake manifold, it would cost $600 and they'd put the PCV as a "side job." Got it done for 50 bucks elsewhere. They are incompetent crooks.

I have no clue what the guy name was that serviced me today but he was absolutely rude at the end…read moreall because he heard what my husband said. I wouldn't recommend this place for women by themselves because they will scam you if you don't have your spouse with you. I only came there to get my tires changed and they was trying to get me to pay additional 80 some dollars for a sensor that I may or may not need . The manager I guess who is managing the place decided to be a complete jerk said that " ignorance is a bliss " like he didn't like that my husband was refusing to have extra money being charged. So, my husband was telling him that he didn't have to make such rude comments and the store manager said " I don't want to entertain you" like was he going to cuss my husband out or something? Like basically my husband as the say so of what goes on my van because he basically pays for everything that goes on the van. This place needs to do better at management or lose customers because I will never come back after today.

Excellent service and quality . Professional people with awesome knowledge of mechanical workingsread more

Everyone was so professional, staff was friendly. Work was done in a timely fashion and done well…read more Would definitely recommend to anyone.

My wife came in for a regular oil change. Pierson got her in quickly. She was very appreciative of…read morethe snacks provided for our daughter. The technician noticed a few safety concerns on the vehicle, Kristin did a wonderful job explaining everything they found and nick even offered flexible finance options and even offer a ride home! I am so grateful to have a shop that values my families safety as much as I do, I would give more stars if I could. Love the new technology, it allows me to see what is going on with my vehicle without being underneath.

These guys do great work. They are polite, professional and I've not been disappointed with the…read morework they've done on my 2008 Ford Ranger which includes alignment, tires, brakes

I had an alignment done, inspection, and transmission service done on Monday 5/22/23. They did the…read morealignment, and inspected vehicle just fine... There is no way in the world they did the transmission service!!! Which was supposed to be new fluid. I'm attaching photos. Absolutely unacceptable and 180 dollars down the drain, plus another 140 for me to do it myself!! Both paper towels came off my dipstick. One before the other after.

First time getting my car inspected here this place is awesome. They're very friendly and they get…read moreyou in and out fast. This is my place I'm gonna to from now on. And it's nice and clean!

My Ford Mustang failed NC inspection because a rear side light was broken. The light literally…read moreserves no purpose other than decorative and is not on 99% of automobiles. I work in Auto Industry and know this better than anyone. Do not take automobile to get inspected there!