another update still waiting on some kind of resolution. They will not contact me. They threatened…read moreme with a cease-and-desist just for politely calling up there and asking if the boss would call me please sir was my exact words. All I'm asking for is the money back. I mean, I did have to go pay Honda $1500 to fix their problems. I did stop by there and ask them if the boss would call 2 or 3 different times as well. after they did terrible work and ripped me off. they will not take any responsibility and still say it's anything they did when I have video proof.

I've been having my Vehicles worked on by Westlake for YearS now. I've ventured out couple of times…read morebut always end up going back due to Quality of Work. I've called before & they've not been able to get car in so I'd go elsewhere & then?? regret it. They're under New Mgmt which I didn't know until walking in for my Appt, No Lie~ I was scared!! I'm Great! Are they as Good like the last owners? Will they tell me I need more (than I can afford)? Most of all~Are they going to Rip me off? I can happily say.. They're Very good & did Not rip me a new one! This was 1St time I've left a repair shop & could 'feel' the work done soon as I drove off! Seriously~ it's an Amazing place as it's ever been! I've always recommended Westlake to Friends but don't think they went probably for same reason I'd been lil apprehensive~ it's way too clean‍ That's Crazy thinking~ I Know! Seems every single person I've referred to go here says 'Same' thing.. "Oh I thought that was just a Tire Shop not a repair shop.." I dunno... Maybe you drive by & think the same? Nope! Full on Repair Shop including your Foreign & Jeep vehicles (needing Mechanics go to special school) The Last repair they did to my Vehicle was after it was stolen & I had no Clue what Guy did to it. I saw what Mooresville PD did to it but I still Thank them from bottom of my !!! IF the motor was jacked up like inside of my car?? I was in for it Financially. Westlake put on Diagnostic Machine & listed Everything Needed to be done. I opted for everything that needed to make safe & price was under $1500. During the 2days they worked on it? I was looking online to sell for Parts! It's running better than day we got it! Sorry for Long review but they DEF deserve your Business! They are Not friends of mine actually I can't even remember New owners name but I should. I was too shocked @ price & that I can promise you. So I'm not getting new tires or an oil change for my Review. Oh speaking of but still 5 ..I used to get Emails of their specials for the month.. like Oil change or set of tires for $?? Maybe Owner will see this & Start doing again? If so? Sign me up!

This is the best mechanic service I have ever found. They are honest and know what they are doing…read more Dealership wanted 1000s, next place 400 and Pitt Stop laughed and charged 200. Honesty goes a long way.

If you're reading this review, do not even consider taking your car to another shop. This place is…read moreamazing! The people are fantastic, they are open, honest, and do solid work that they stand behind. If you need something done, I would recommend calling in advance if possible to try to get service scheduled as they do get busy. However, they do their best to fit you in as best possible and our great communicators and go above and beyond every time. Dean is awesome to work with and I am very thankful to have the shop to service and maintain all of my vehicles. Highly recommended

Don and the owners have been great to work with these last 3 yrs…read more My wife and I have both had engine work, oil changes, various diagnosis that were correct , and overall really good service. If your looking for a regular mechanic then you need to consider them. They have recently moved about 2.5 miles North of their old offices. Give them a call. JH

Douglas looked over my car for 45 minutes and got rid of the tire icon on the dashboard, He even…read morewent through the history of the car. He made me feel very confident with driving distances.

I am a 59 yr old single woman and Bryan knew this, however they let me pay for and drive off in a…read morecar that they advised had been sitting for over a year. The car got me home (35 miles) and now will not stay running. The front drivers side wheel wobbles like it is about to come off, the AC does not work after being told everything works and now all 4 wheels are metal to metal. This car was NOT checked over for me to drive it home. In fact it was not safe. I do not recommend anyone to do business with Top Shelf. I am now out the money I paid for this car nor can I drive it due to everything that's wrong with it. Extremely disappointed because of this transaction and the fact I have no means for the repairs needed.

Bryan, owner of Top Shelf Auto Sales, was amazing to work with on my new to me car purchase. great…read morecar at a fair price. will do business with them again.

Just picked up our old 2001 pickup truck. Had it towed in over the weekend. We had no appt, but…read moreleft the key and a note in thr drop box. They diagnosed the issue, called with the price, we ok'd it. They called back a couple of hours later, and it's working great. Price was more than fair, and we were pleasantly surprised they were able to get it done today. We will not use anyone else for auto repairs. These guys are honest, and very good!

If you want to take your vehicle to an automotive repair shop that will let it set for weeks…read morewithout looking at it, then when ask why they cry the same old tired excuse of we're short staffed, and if like dealing with rude service advisors with bad attitudes that give you smart ass answers when you ask simple questions about your vehicle, then this is the place for you!! Plus they badly misdiagnosed the alignment issue on my 1997 Chevy Tahoe 4X4. Said the power steering gear box and pitman arm need to be replaced and those items had just been replaced right at a year ago. All it really needed was the washer and nut that attaches the pitman arm to the power steering gear box and for the splines to be cleaned up and everything put back together and tightened back up. I guess they thought I was stupid and they could rip me off by turning what should have been a $200 repair into an $800+ repair. WTF!!! If you want your vehicle looked at within a few days instead of a few weeks, and want it diagnosed correctly and want to deal with professional and friendly service advisors and not be ripped off for repairs that are not needed, the go to Pit Stop Plus/Alray Tire here in Denver and avoid this place like the plague!!

I've been around for many decades, owned many German cars, and had them serviced at many places. I…read morehave NEVER seen a place as honest, thorough and expert as Autohauz Lake Norman. What a find!! They had saved me many dollars compared to the rip-off dealership service. You have to be either ignorant or crazy not to use this place.

Someone recommended AH to me awhile back and I finally decided to drop in. The service was…read moreoutstanding - from the time I called to inquire about pricing to the time I picked up my ride. So professional, friendly and helpful. I was told my repair would take about two days and that was accurate. I received a call as expected on the second day and picking up my car was just as seamless as dropping it off. I appreciated how helpful Danny was; everyone I talked to really just went above and beyond. Not to mention their pricing is reasonable. Obviously more reasonable than the overpriced dealer, but also more reasonable than the European repair shop I've used in the past.

Great guys! Reasonably priced! Every time I have an issue with my vehicle, he gets us in pretty…read morequick and goes above and beyond to make sure issues are resolved. Thank you!

This has been one the worst mistake I've made dealing auto repair shop. The owner outright lies to…read morehis customer which is unacceptable. I dropped an f450 for some electrical issues. Owner said bring it by we'll look at this this afternoon. He's had the truck for two weeks now and I still don't have anything fixed. I've spoke to him 5/6 time and each time the truck is going to be ready tomorrow which has been lie. He's told me several times his employees never show up to work. He said he ordered part they be here soon. Then two days later ford doesn't make these parts any longer so he gotta start over. Told him at the start of the second weekends I'm already a week behind and I have to have truck fixed or not. He again lied said he handle it. I called Thursday and Friday to come and get my truck werher fixed or not and he doesn't answer the phone, I'm assuming because he tired of lying to his customer.

I've been here twice in a week to get inspections on our two vehicles. Both visits I was in and…read moreout in less than 10 min. Im unsure about their other service, but if you need inspections, I highly recommend them.

Had both my vehicles inspected here, very helpful employees, good place would visit againread more

Son car broke down today 5-17-26 on Sunday and went to TIKTOK and found Yarborough Towing and he…read morecan rite out and got me with no issues.Thank you

I bought a used Jeep with 120,000 miles and I took it to them to have the timing belt checked and…read morereplaced if necessary. (120,000 mi is the life expectancy of timing belt on a Jeep). They tried to charge me $750 to put a new timing belt on. I chose to take it elsewhere because that was too high in my opinion. Turns out it was an EGR valve that needed cleaning out and the timing belt had already been replaced by the previous owner. I spent $96 dollars verses the $750 it would have cost me had I let them do the work.

Excellent service and work. Will not hesitate to use again. Thank you Phillip and Tonyread more

From the owner: Industrial Radiator Specialistread more