I just went to get an oil change and inspection here. Inspection was 13.60 and was quick and easy,…read morebut they definitely tried to charge me 170 for an oil change. Bro said "it's gonna be a lot ", then his coworker told me "it'd be 103". He walks back in, quotes me for 170 because "it's a german car" (it's an 09 VW Jetta) and I told him no. They screw the oil cap back on, do the inspection, I roll out to Firestone next store and they're doing a full synthetic rn for 75. Definitely don't do an oil change here, bro was trynna commission max on me

They are extremely slow and they have terrible customer service! I went with my friend today to get…read moreher oil changed and we sat there for 40 minutes waiting to get her oil changed a woman sat there behind the front desk and didn't say anything to us never asked if we had been helped or anything. When we finally said something they said we would have to wait another 40 minutes before they could change her oil! I wouldn't recommend going to them if you're in a hurry or if you wanna experience good customer service! They are lousy people. I don't like to be negative but we had such a terrible experience.

From the day this Hickory location opened until about a year ago I would praise Take 5 oil change…read morein Hickory. I know the last few times I have gone the service. It's just awful. Disgusting. They just hire anyone to fill a slot. I was putting Take 5 up there with Publix and Chick Fil A when it came to Quality, product and customer service. I needed to get another oil change and decided to come on and read reviews to make sure it wasn't just me and well It's not just me. I have Red recently of the complaints as well. Really sad I enjoyed this place at one point My experience recently shows that people are reading a script to sell product, the professionalism and customer service is gone. It's not there at all. I might as well just go to any other place and pay half the price ,

recently had my oil changed in my 2025 explorer. in putting back the skid plate they left numerous…read morescrews out causing it to make a huge noise when driving. took it back and they zip tied in place. now ford is telling me it's going cost approximately $50 to replace the actual hardware needed.

Everyone was so professional, staff was friendly. Work was done in a timely fashion and done well…read more Would definitely recommend to anyone.

My wife came in for a regular oil change. Pierson got her in quickly. She was very appreciative of…read morethe snacks provided for our daughter. The technician noticed a few safety concerns on the vehicle, Kristin did a wonderful job explaining everything they found and nick even offered flexible finance options and even offer a ride home! I am so grateful to have a shop that values my families safety as much as I do, I would give more stars if I could. Love the new technology, it allows me to see what is going on with my vehicle without being underneath.

This was my second time going to this business- the first time they were going to charge me ~$200…read morefor a workup saying it could be all these issues wrong with the car. Thankfully, I went somewhere else who diagnosed it as a knot in the tire and only charged me $40 for a comparable tire- no charge for "work up". This second time I went here, I was running out of daylight with work and everything and accidentally went back to this place (I couldn't remember the other place I had been to that was good, and ended up putting the wrong thing in the GPS, but figured how bad can it be). Momentum calls themselves a family run business but do not let that fool you. I got two second opinions about my car- and some of the things Momentum recommended I did not need done. Not only this, they wanted to charge me over $2,300 for the issues. The two other places I called and asked said it should be under 1K and to go see them. Thankfully, I was able to go back into Momentum and asked them to stop the repairs. At that point they had already done three tire replacements (which I did know I needed so this was fine), and I asked them to finish with the fourth but not to do all the other things they were going to do. I ended up paying $520 for new tires, which I didn't think was that bad. However, I did not appreciate the fact that these tires retail for $70 at Walmart, and Momentum charged me $88 per tire, and only after the fact did they tell me it was also a $30 fee per tire. Plus tax on top of this. This morning, I went to one of the said local shops I spoke with, and they told me the tires were a low quality brand (opposite of what momentum told me), and also said they could have done comparable tires for $365 total. I also got what actually needed done for much less of a price. Needless to say, do not go to Momentum Tire. They are crooks and should be ashamed of themselves. I am not sure if they see a girl and take advantage, but there were older people there too and I can't imagine how much money they are unnecessarily poaching from people. I also found out they have gotten in trouble for price gouging in the past and have that reputation. Thankful I spoke up and saved myself minimum 1K even though I lost some on the tires, but wow, awful experience. Don't let friendliness fool you.

I have had some work done at Momentum in Morganton a couple of times within the last 9 months: oil…read morechange, oil pressure sensor replaced, serpentine belt replaced, NC state inspection. They were very professional, and the work was done to my satisfaction. What made Momentum stand out and earn a great review instead of a good review for me was for following events that took place yesterday. I noticed a severe oil leak just after taking my almost 16-year-old dog to the vet to be euthanized. A sad day to start and then more stress heaped on with my first oil leak on a car I have had for 7 years - coincidentally just after trying out a new garage that had over charged me and tried to sell me several services that I knew I didn't need. After noticing the oil leak, I immediately took my vehicle back to the garage (new place in town - they still have balloons out front) I had decided to try out with an oil change one week earlier. As I write this review, I have now had 2 bad experiences at the "new garage" and left very unsatisfied both times: both when I picked up my car after the oil change and when I took it back after noticing the oil leak. I then decided to take my vehicle back to Momentum which was the last garage I had work done before the unsatisfactory oil change. I didn't have an appointment yesterday, but they fit me in since the oil leak was severe, and I was a returning customer. Not only did they fit me in, but they also found 2 different potential leak spots. They warrantied one which could have been a result of the oil pressure sensor they had replaced months ago, and they did some deep dive analysis on other potential leak spots, tightening up what seemed to need it. They went the extra mile and restored my faith in a garage. I had two negative experiences at the new garage I had tried out and a bad day in general. Now I know the first place I will take my vehicle from now on. No more trying out "the new place in town". My go-to garage from now on is Momentum. Thanks for restoring my faith in a local business and making a bad day a little better.

This place is a scam! I had a 50% economy oil change coupon but when you arrive they said they…read moredon't offer it because my car takes a different type of oil.. This may be true but don't false advertise or cheat the public on coupons like this. I went out of my way for this service and you screwed me. I hope others read this review!

If I could give no stars I would. I drove into this SB trying to maintain my car. Drove out with a…read moredestroyed transmission after they drained my transmission fluid and double-filled my oil.

On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

I went to Firestone in hickory today because my dodge ram was overheating I was quoted $565.00 for…read morerepair are they crazy the thermostat retails at $30 and book labor was 45 minutes of course they would roundup to the whole hour took me 2 hrs to drive home because it kept over heating after it cooled down at home it took me 6 minutes to remove and 6 minutes to install then bleed out air in system total time was less then 30 minutes. But I was quoted $ 565.00 what a bunch of thieves don't go there.

I have no clue what the guy name was that serviced me today but he was absolutely rude at the end…read moreall because he heard what my husband said. I wouldn't recommend this place for women by themselves because they will scam you if you don't have your spouse with you. I only came there to get my tires changed and they was trying to get me to pay additional 80 some dollars for a sensor that I may or may not need . The manager I guess who is managing the place decided to be a complete jerk said that " ignorance is a bliss " like he didn't like that my husband was refusing to have extra money being charged. So, my husband was telling him that he didn't have to make such rude comments and the store manager said " I don't want to entertain you" like was he going to cuss my husband out or something? Like basically my husband as the say so of what goes on my van because he basically pays for everything that goes on the van. This place needs to do better at management or lose customers because I will never come back after today.

Excellent service and quality . Professional people with awesome knowledge of mechanical workingsread more

I took my truck to pit crew to have exhaust done and they done a fantastic job and for a very…read morereasonable price.. Go see Gene or Mason for your exhaust work and you won't be disappointed. Thank you Gene and Mason for the good work and customer service.

From the owner: Spring Savings. #1 for state inspections, fast and prompt on Lube and Filter services, and so much…read moremore. Go on to our Google and Facebook page to print off your Bonus Buck Coupon today. If you are looking for honesty in work, this is your place to go. Make your pit stop here with your family Pit Crew and Merican Muffler Complete Auto Care; where you can be treated like family. Be Sure to print off your Bonus Buck and save, save, save. Thank You, have a blessed day.

These guys do great work. They are polite, professional and I've not been disappointed with the…read morework they've done on my 2008 Ford Ranger which includes alignment, tires, brakes

I had an alignment done, inspection, and transmission service done on Monday 5/22/23. They did the…read morealignment, and inspected vehicle just fine... There is no way in the world they did the transmission service!!! Which was supposed to be new fluid. I'm attaching photos. Absolutely unacceptable and 180 dollars down the drain, plus another 140 for me to do it myself!! Both paper towels came off my dipstick. One before the other after.

Good fast dependable service! Gave detail on how to get help in the town that I'm traveling to and…read morewhere to find the discount tire service in that town!

I was a former employee and I went to get air today and a few of the employees were making fun of…read moreme and just didn't feel welcomed at all there. no one was trying to help me, they seen me pull in to get air. I would NOT recommend getting air at discount tire they call their selves fast paced sure wasn't fast.