Got in first and the guys provided great service. The quality was top notch and it was a great…read morevalue. The performed the oil change and tire rotation quickly and effortlessly. Nice job!

I was camping up in the mountains and had to leave early due to a storm. As soon as I turned my car…read moreon, it alerted me I needed my oil change. I was unable to get into a dealership so I came to Valvoline. I was 152 miles from home. I was nervous because it was my first oil change on my new plug in hybrid. Janson was kind and helpful. He called someone and they tripled verified they were using the correct oil. Janson made the experience pleasant . There were a plethora of cars waiting, be nobody rushed and were diligent in completing their jobs appropriately. The fees were manageable and their service was invaluable. Janson was amazing!

I would not recommend this auto shop. I go to places just to see their services and write reviews…read moreto help others... when I'm at your place of business I'm there because I've been told there an issue or it's a good place to go. I am very disappointed with my experience at this Firestone location. I brought my vehicle in for a check engine light. Before authorizing the diagnostic, I specifically asked whether the diagnostic would be honored if the same issue returned. I was told that it would. After paying the diagnostic fee, I was given a diagnosis that I questioned because I had already addressed that repair in the past. I explained my concerns, but I was assured the diagnosis was correct. The very next day, the exact same check engine light and code returned. I brought the vehicle back, and the service advisor told me there should be no problem rechecking the vehicle at no additional charge. He scheduled me to return the following day. When I returned as instructed, the manager informed me that I would have to pay another full diagnostic fee for the exact same issue. I explained what I had previously been told, but that commitment was not honored. While waiting, another customer came into the service area visibly frustrated, stating that he had returned multiple times for the same problem and had spent over $1,200 in diagnostic fees. I cannot verify his experience, but hearing that made me lose confidence in continuing with this repair. At that point, I requested my keys before any additional work was performed and left. I had also waited over an hour after my scheduled appointment before making that decision. Once I returned home, I used my own professional scan tool, researched the issue, and compared the diagnostic information with manufacturer resources and repair information. Within minutes, I identified what appeared to be the actual problem: the EVAP vent solenoid. I purchased the replacement part for less than $60 and installed it myself. The repair took only a few minutes because it was a simple plug-and-play replacement. After driving the vehicle, the check engine light cleared, and my scan tool confirmed the repair had resolved the fault. Based on my experience, I lost confidence in the diagnostic process at this location. I expected the original diagnostic to identify the correct issue or, at the very least, for the store to honor what I was told regarding rechecking the same problem. Instead, I was asked to pay another diagnostic fee before the original diagnosis had been verified. Also vehicle came back with more issues that were not present at all tpms sensors unlearned and door hinge is somehow broken.. these are items that are extremely unlikely to break due to just being replaced and or serviced correctly. This review reflects my personal experience so other customers can make an informed decision.

Walked on a Sunday and got my inspection done! Great customer service ! Will def come backread more

I took my car down for its yearly inspection and they had me in and out right away. They didn't…read moretell me I needed all sorts of things done. It's great to go somebody who doesn't take advantage of a single older woman and that is so appreciated! I do like the fact they made recommendations and were not pushy!! Highly recommend their service!

Fantastic service here today! We originally planned to visit the Forty Fort location but found this…read moreone when we looked up the directions on the Web site. This was more convenient. Needed an inspection and used the coupon from the Web site. It's a very frendly staff here and the work was completed the same afternoon. We're very happy to see there's a good service spot here for when there isn't time to drive down to the dealer.

Made an appt to have 4 tires put on my car, got to the store for my 11:00 appt. Was given price…read moreover the phone but when I got to store was given a different price (higher than was told) but was told there are charges that weren't mentioned over phone. So, I waited until 12:30 in waiting area, no ody kept me informed of what was going on, I walked outside and my car had not even been taken in the garage yet. I demanded my keys and left. Why make appointments if you are not going to stick with them? I will never go back there.

I recently had a full synthetic oil change on two of my vehicles. they did an excellent job on the…read morefirst one. When they started the second vehicle, they had stopped and contacted me and said that I had plenty of milage left before the next oil change and that I did not need an oil change. After confirming that I checked with the technician (Thomas) he said that he checked the oil and it was clean and good, so no service was performed saving me the price of the oil change. Now they could have changed the oil and I would not be the wiser. but they were up front with me and saved me an unneccesary cost.... Many Thanks!!!!

Always helpful. They do a great job! Affordable. They are thorough and trustworthy. I would…read moreabsolutely trust them with anything car related.

Inspections every year, tires when needed, just installed a new power steering pump. Pick up and…read moredelivery of my vehicle. Best service I have ever experienced, good pricing, honest and up front estimates. And I was a Les Schwab customer! (West coast, known for extremely great customer service)

Donny, Shane, Stan and the rest of the mechanics always do right by me. Tire installs and…read morerotations are always quick. State inspections are also done relatively quick Also, if my old car is in need of other repairs they always go into detail on suggested repairs. I trust these guys.

Great prices on tires by ordering them on Mavis.com. Terrific service. They are fair prompt and…read morecourteous. No complaints and I've been there many times with several different vehicles. I recommend them to friends and I plan to return.