It's easy to request service here for your vehicle, and wait times are reasonable. From the minute you drive to the overhead doors, you're greeted by a technician and they place you in the queue quickly. I've been a customer here for almost five years, and trust their work and recommendations. read more

Add boiled eggs and maybe waffles to the breakfast. Fix it where your guest can change the volume on the tv and put up more accurate looking pics of the rooms!!! The room looked way bigger in the pics!! Oh and I did kill a roach in the bathroom!!!!! read more

I got the best service in the world from Valvoline Instant Oil Change this morning. The manager (Kris) made sure that my battery was replaced and installed in a timely and professional manner. I also get my oil changes here. They offer a lot of convient car services while you sit in your car! If I could give 10 stars, I would! So my hat goes off to Valvoline Instant Oil Change located at 4179 W Vernon Ave Kinston North Carolina 28504. Thanks Kris! Lorraine read more

I pulled up to get my oil changed at a time it was supposed to be open. A gentleman talking on his phone walks to my car and says "whatcha need?", like I wasn't supposed to be there. He doesn't put down his phone as he ask me to come back later. I understand being short staffed and would be more than willing to come back later but I am a paying customer and I expect at least some friendliness or service when I pull up to drop $60 on an oil change. read more

My complaint claim has been denied, this is my letter to corporate. Sean (name on title) Cheri (wife) She brought our Explorer in for the oil change and filed the claim. I wish to handle the correspondence moving forward. Cheri brought our 2012 Explorer to the Kinston location in August. The oil pan bolt was crosthreaded by the tech and leaked. They admitted that and sent us to Kinston Automotive and Tire for a repair. 1001 W Vernon Ave, Kinston, NC 28501. In hindsight I should have refuse a repair and demanded a new oil pan from Valvoline. The repair failed and now my claim to get it fixed is denied. The area manager (Ben) will not call me back. I was told it is "up to them" to refile a claim. Kinston Automotive said the repair can only be done once. They did that. My vehicle never leaked oil and now I have a mess in my garage and have to check my oil daily. Whomever was on the chat yesterday could care less. I am getting an estimate today for a new oil pan and I will let you know how much it is. I have no plans on paying for it. My car never leaked oil until I used your service. Waiting to see what they say. I hope this helps anyone who needs an oil change in Kinston to rethink going there. read more