This review is for Ray! Don't usually leave reviews but his customer service & attitude were amazing. Not often 1 person makes a customer want to return. read more

I got an oil change on July 21 and the oil filter was not properly reattached causing a slow leak and air in the engine. This service cost me $52.98. The oil pressure light came on Friday Aug 1 after closing hours of the store. The next morning, Aug 2, I went to another Valvoline location and was charged $7.41 for a new filter and a top up. Later that day the original location (the one this review is being left for) called and asked me to come in again so they could look at the car themselves, they said my oil was still low and added more oil for no charge. Sunday the check engine light was still on so I brought it to Ford to be looked at. They charged $199.95 to run the diagnostic where they discovered the oil was overfilled. They then redid the whole oil change and charged $68.61. My car was in the shop for 2 days during which I had to take 4 Uber rides. One to get home from dropping the car off Sunday, to and from work on Monday, and to work on Tuesday. The total for the Valvoline services that were incorrect, the Ford cost to fix, and the Uber rides while my car was in the shop is $399.66. I spoke with customer support on the phone several times and they appeared helpful and told me how to submit my invoices to apply for reimbursement on Aug 5. This evening Aug 6 I received a call saying that I would NOT be getting any of my money back for their failed services, nor would they be paying for the repair work preformed by Ford, or the Uber rides I had to take to work during the two days I didn't have access to my vehicle due to their mistakes. They claim the reason for this is they looked at my oil and saw it was at the right level (the third time it was in their shop). They also used one of their machines to check my check engine code and said it wasn't anything to do with the oil. The check engine light just happen to come on 2 miles after the oil pressure light did, when the car is experiencing no other problems, and hasn't for months. And the fact that when Ford did a full oil change the check engine light went off. Despite the manager of this location and a customer representative being on the phone today with me they both denied that the company would reimburse me for anything (not even the original oil change that they did wrong that started all of this) and they were unable to transfer me on the line to someone who would help. Or provide me with their contact information. I have been told that a email will be sent to the area supervisor and they will reach out to me "soon". I look forward to updating this when I hear from them. read more

If I could give zero stars, I would -- but lucky them, Yelp makes me give one. Let me start by saying, I've never written a negative review before. But hey, there's a first time for everything -- and this place earned it. Came in for a simple oil change -- you know, the kind of routine thing that shouldn't end in disaster. The first visit? Fine. The second? Suddenly they can't get the oil plug out. Why? Because their skilled technician apparently cross-threaded it the first time. No big deal though -- just had to bring in a manager from another store to figure that out. Totally normal. They "fix" it. Great! Except now the car is leaking oil. Bring it back, they replace the plug. Still leaking. Back again -- this time they rethread the oil pan. Take it home... guess what? Still leaking. So we go for round FOUR, and they decide to install a helicoil. Take it home...surprise! Still leaking. At this point, they send it to their magical "mechanic" for another helicoil attempt. Shockingly, it's still leaking. Mind you, my husband had been saying since day one, "It's going to need a new oil pan." But apparently that was just too obvious. Eventually, they cave and agree to replace it -- and then keep the car for two weeks for what should be an 8-10 hour job. Because, efficiency! About a month later, the low oil light comes on. My husband takes it to Valvoline -- they say, "No leaks here! Maybe it's burning oil." Oh, of course! Must be that spontaneous oil-burning condition the car suddenly developed right after these guys started working on it. Makes total sense. So my husband checks it himself -- jacks the car up... and guess what? STILL LEAKING. Bottom line: if you've got a reliable car that you actually like, do yourself a favor -- don't bring it here. Unless, of course, you enjoy repeat visits, mystery leaks, and watching your perfectly fine car turn into a mess. In that case, this is the place for you. read more

The girl that comes i was so disappointed at first.But the chick rectified it, and she's been super polite.The staff is great.Guys are super friendly talk to me all time, explain to me everything they were doing.I love valvoline.. read more

Well I reached out to customer service and opened up an investigation and filed a claim as instructed by valvoline. On Dec 27th via email I was told I would be contacted by upper management within 24 business hours. On Dec 28th via messenger I was told the same. As of Jan 2nd still no call. I guess 24 business hours means something different to Valvoline than the rest of the world. Just another example of pour customer service and no follow up. 1/7/20 at 9:33am Haven't heard from upper management like I was told I would be. Haven't heard from area manager Lisa like I was told I would be. That 24 business hour promise has come and gone over a week now. 610-413-6363 is my cell. I want a call today with resolution. read more

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I brought my car in for the usual oil change last week, and the Valvoline tech put the air filter in backward. I broke down on my way out of town last night and was stranded in a freezing flurry for three hours. I took my car to the dealership, and they have to replace the mass airflow sensor and clean out the throttle chamber. I started a claim with Valvoline, but I am out of pocket over $300 and without a car for the weekend. Hopefully, corporate will correct the situation within 24 hours as stated. I DO not recommend this place, particularly for safety reasons! read more

So friendly and efficient. Manny and Remy were great. I was in and out in 15 minutes and they walked me through all of the different "checks" they did to make my car road ready for my long roadtrip. Highly recommend! read more

I tried to get my oil changed here last week and was told that my car requires full synthetic oil and the cost would be $85. I have had the car for 5 years, always gotten conventional oil changes or synthetic blend for $35 or less. They refused to do it unless I paid the $85 so I had to leave and go somewhere else. Waste of time read more

Been getting my Oil change at Valvoline for years I have an Audi now I go today and they say that I need a special plug in order to get my oil changed but they don't sell the plug at the Valvoline... really bad business practice why not sell the plug there? I'm obviously going to a quick oil change place for the convenience not to be inconvenienced very disappointed. Updated my review from two stars to one went to the other Valvoline and was able to get service with no problem Not cool!! read more

Waited 20 mins till anyone came out to greet us and say it would be another 15 min wait.

I seriously regret coming to this Valvoline & I do not recommend anyone who cares about their vehicle coming here. They put a half quart too much oil in my car! I literally paid $46 for these very sloppy, uneducated "mechanics" to do a 5 minute job using oil I could've bought at Walmart for $20. Called the manager to get a refund and found out that he was the smart one who serviced my car. Also, the employees are very unprofessional and extremely ditzy. Please take your vehicle somewhere else. It's obvious from reading the other reviews that my problem isn't the first - many others are having their vehicles majorly messed with. read more

If I could I would give this company Zero Stars!!! They installed my air filter improperly which damaged my engine!!! We only found out bc my car staled on the turnpike and we took it to the dealership. The owner reviewed all of the documents we presented and said sorry we are not paying! $600 later we have to pay for their employees mistake! Can't believe how this company runs their business! Disgraceful! read more

Came in at 10:30am on Sunday morning, Dec 2 2018. They were empty, took me in right away and begun their process. Checked everything, only recommended an air filter and showed me my disgusting current one that I watched them pull out my engine. Great Groupon full synthetic deal. Gave me military discount on the filter and an extra quart of oil because I have an F-150. Was there for 25 mins. No complaints thus far, hoping nothing weird happens after I leave read more

I took my car for a conventional oil change just as I have gotten as per my owner's manual for the last 175000 miles. The manager refused to give me conventional oil, telling me that my car needs synthetic. Seems to me that he was trying to upcharge me. I went to a different location afterwards and got my conventional oil change with no problem. read more

Sophia will FLAT OUT LIE TO YOUR FACE!!! I would give them 0 stars if it would let me. Took my 2015 Equinox in for a synthetic blend oil change (bought it on Groupon). Sophia tried to hold up some laminated piece of 8.5 x 11 sheet of paper stating that my vehicle REQUIRED a full synthetic. When I told her that I know that's not true and called my dealership/pulled out my warrantee documents (which flat out state blend is fine) she walked away. When she came back she said that she wouldn't allow the blend oil change because she wasn't being held responsible for warrantee void so was I getting the full synthetic or not? I chose not. I'm sure there's some sabotage that happened under the hood of my vehicle after that. * Side note... After this visit, I called another Valvoline that is not part of this chain and asked for pricing for my oil change... Mike at Black Horse Pike NJ shop confirmed that my car does not require a full synthetic oil change read more

Several weeks ago I went to Valvoline instant oil change they tried to tell me my oil plug was oversized and I would need a new oil pan I immediately new that if that were in fact the case they themselves cross threaded it and tried to charge me for it their work there is inferior and incompetent work and way over priced you can expect to pay over 100.00 for an oil change I will never go there again read more

Service adequate...but will try and sell you more and do it before you approve.. Make sure you review bill before saying yes to anything!

I had my oil changed in my Volvo S80 here. However, when they gave me the windshield sticker, they had printed an incorrect time when I would be due for my next change. I followed the directions and thought nothing of it until my check engine light came on yesterday. Now I'm paying $300 in repairs to my engine because of what my mechanic called "Valvoline's disservice to you". read more

I beg you, do NOT go here. The damage they have done is still unbelievable to me. Valvoline advertises services and obviously doesn't have trained workers that can complete them. I agreed to have them check my cabin filter, and what I get are lies through the teeth and over $1000 in repair costs. The technician never found my cabin filter (which actually really did seriously need to be replaced) and ended up damaging my heater core during his search, which resulted in a massive antifreeze leak and no heat/defrosting capability. They knew something was leaking because they asked me to start the vehicle mid-service, and I overheard them talk about "Condensation." Several calls to customer service and the store have proved fruitless: they are "denying my claim" because I had my mechanic - whom I trust to do a job correctly and tell me the truth -- look at the car after my Valvoline visit. I wasn't aware that VALVOLINE repaired heaters... The manager's advice to me was, "you really shouldn't be driving it right now, it's dangerous." How dare they say that, knowing that it was because of their mistake? It's a trap--they say on receipts that they won't pay for unapproved repairs but I needed the repairs done ASAP, so I had to pay my own. Not to mention the inconvenience of trying to find my way from here to there without my vehicle... I'm not done with this yet. read more

Brought our car in for oil change and the next time I drove the car it stalled out on the highway. I was able to get it home but the check engine light was on. I then brought my car to the Nissan dealership where they found the air filter improperly installed. Basically it was backwards and jammed in. To the point that the tabs that snap the enclosure were broken off and the sides were bent out. Due to the improper installation the air intake sucked all the debris in and damaged the mass air flow. I reached out to Valvoline and told them about what happened and they told me I had to wait 3 days to speak to a district manager. This is now after I paid over 600 to have my car fixed. I get a phone call back from the technician stated your SOL because they double check there work. I then spoke to the district manager which tells me it's impossible although I went to Nissan and they showed me it wasn't impossible. Lisa the district manager AKA franchise owner tells me that it's my fault the air filter hasn't been replaced and that "cameras" showed it was done properly. Must be some high end cameras in a drive through oil service to see what was serviced under the hood.... I then call corporate customer service and they tell me the district manager is the highest person and no one else makes decisions. It must be nice to run a business that can make such costly mistakes and have no responsibility. I hope that everyone second guesses using this Valvoline and any in the area as they are all most likely ran by Lisa and her team read more

Great service! Got my oil change, engine checked, and tire rotation done fast! Definitely going to be my regular place.

If I could, they would get zero stars! Took my car for an oil change on Tuesday. By Thursday, my car threw a warning light and we barely made it to a different garage. They said whoever worked on it last (which was Valvoline) had oil all over the place and when they put the air filter and cover back on they failed to do it right and the air intake breather came undone causing my engine to think it was something with the throttle body. The garage took pictures of it and thankfully didn't charge me to fix it and clean it up. I took the pictures to Valvoline and showed Sophia the manager and told her what happened. Not one apology from any of them!! She said you should have brought it back here. Now we can't do anything because someone else worked on it! I said I wouldn't have made it there anyway (not that I want them to touch my vehicle!). Thankfully my son and I safely made it to a garage and nothing was seriously damaged. I won't be going back to Valvoline again! read more

This is your average drive-in, drive-out oil change place. I had a Groupon for a conventional oil change for $19.99 (go get it, it saves $15) so I stopped in after work. They told me about all the things I "need" for optimal performance but didn't push them at all. Unfortunately as I drove out, a nail went into my tire and I turned around after half a mile and came back for help. They didn't have a plug so one of the guys drove out to buy one, plugged the tire and sent me off without charging me for it. The guys are funny and very nice, and were apologetic about my tire. Five stars for the TLC and Groupon. read more

I recently had my oil changed here on Friday 7/ 6/18. That is all I needed. There was no upsell. Staff was friendly. They also pointed out a small leak from my engine. Thankfully. I took it to my dealer and yep had a leak between my timing belt and engine block. Had they not told me about this I could have had some real problems. I will definately go back to have my oil changed again. read more

Terrible service. Made my wife pay $86 for a super synthetic blend when all she needed was the regular. Will not be returning

My fiance stopped here on his way home from work in Coatesville and had his oil changed. The oil light was on and he asked the tech if it was safe to drive and was told it was ok to drive and that "it won't seize or anything. 10 miles later the engine seized and now he has to pay thousands for a new engine. He has been trying to dea with Valvoline for weeks about this but they keep giving him the run around. Henry, the store manager, has been less than helpful or professional. I do not recommend going here unless you're ok with paying thousands possibly for repairs after. read more

BEWARE! STOLEN CARD/CASH AT THIS LOCATION!!! Immediately after paying with our card at Valvoline our card numbers were stolen and account wiped out of cash. We rarely use this card and had ONLY used it there. They stole the money immediately after our service. I wrote to corporate and got no response. This was days before Christmas and horrible to have account wiped out. Trying to warn others so the same doesn't happen to you. BEWARE!! read more