Don't get me started on them!! Hubby almost lost his engine because they tightened the drain plug too tight and stripped the threads. Luckily he got his check engine light notice right next to crows automotive repair shop. Pulled right in. Crows said there was 0 oil in the engine, so he put in a new drain plug and put in new oil. It works fine. But with labor it was 186$ So hubby asked if their was an oil spot where he parks in our driveway. Sure enough. We never noticed. He contacted Valvoline and filed a dispute. They said they aren't liable for it because they said he should have taken it up there before he decided for a mechanic to look at it. So Valvoline wanted hubby to tow it up there. Ha! I doubt they'd even reimburse for that.. So all in all they denied everything and won't reimburse us. This isn't the 1st time. A year ago I lost my engine under carriage going down the highway. Turns out only 3 of 10 bolts were put in when Valvoline changed the oil. Read the fine print and it says they aren't liable for this. So I paid 100$ for a new under carriage and never went back. We thought we'd be good since the 2010 f150's have no under carriage then the oil plug thing happened. So yeah we will never ever ever go back to Valvoline. And PSA.. this is the Valvoline on the Spur next to the window tinting place. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Longview, Texas

Valvoline has some of the worst customer service I have ever seen. The first store that I went to for an inspection told me that the person that does their inspections was getting ready to leave early and was not willing to do the inspection at 2 pm. They also told me that there was no one else trained to do inspections. The next place that I went to broke my tail light by using a drill to tighten down a screw on a plastic light fixture in front of my eyes and proceeded to tell me that it was already that way. The store manager decided to take the side of the employee and told me that they have it on camera showing that he did not do the damage. So I requested to review this camera footage and when we reviewed the camera footage together there was no camera footage that even faced towards the back of the vehicle. The store manager then told me that there was nothing that he could do about it and said that I need to pay him for their services. I told him that I would not pay for the services until the light was fixed. He told me that they would not be fixing the light and if I refuse to pay for the service then they would call the cops. So the cops show up and we both gave our side of the story and the cops said this is a civil matter and they could not do anything for either of us. During this time I told them that I would be happy to pay for the services once my light was fixed. After the store manager talked to the area manager they final agreed to replace the light. At after a short time the area manager shows up and starts asking me questions about the problem and I told him everything that happened. He told me that he didn't believe me and said that he didn't like the fact that I would accuse his guys of lying. From that point he said that they were going to replace the light but I was no longer welcome back and he didn't want my future business. I told him that this was crazy, I have been doing business with them for years and I have church friends that work in several of their businesses in my local area. The area manager then decided to inspect the light fixture and said that he sees dirt in the crack and he know that it was already like that, I told him that there is a lot of dirt around the fixture and even some in the fixture and his guy was also handling the fixture. He told me that his guys would not shove mud in the crack and stormed off yelling to his entire shop, " IT WAS ALREADY LIKE THAT I SEE DIRT IN THE CRACK". I followed behind him and told him that this has to be the worst customer service that I have ever had. He said that they will call me when the light came in, I told asked him if I could get something in writing showing stating that they would be replacing the light. He then got upset and said so you are accusing me of lying to you now. I said no, I need something showing this to just have proof when I come back up here. So he took my service receipt and noted that they would be replacing my light fixture. I told him that if it would be easier for them I would be willing to install it my self when they get it in so they would not have to worry any additional accidents. He said that would be fine with him. A week later the light comes in and I proceed up there with my own screw driver in hand. When I arrived there I asked the same store manager if they will be installing the light or if they would like me to install the light. He said that the agreement was for me to and they are not going to be able to help in any way. He handed me the light fixture and I noticed that this was an old one that they must have gotten from a junk yard or something. I didn't say anything because it did not appear to have any damage but was a little cloudy and sun faded. I asked the store manager if he would mind watching me install it and make sure that it worked properly so there would be no false assumptions. He kindly agreed to do so, as I was removing the old one I struggled to turn the light fixture loose from the bulb. I asked if I could borrow some pliers and he said no he was not allowed to help me in anyway. I was a little mind blown from this commit but not entirely surprised. After struggling for some time I finally got it changed and it worked just fine with no problems. I hate that it ended up this way and being banned for something that the workers lied about doing is crazy. What ever happened to good customer service in our country. I know that there are people that try and take advantage of companies, but the fact that I have been coming to them for years with no complaints or problems should have been considered before telling me that they don't need or want my business. read more

Verdict : I will be back for services, but maybe not for an oil change :) They are very nice and prompt here at this location (Gilmer road beside Subway). I came here the first time because something under my car was dragging. He told me what the issue was, and removed it for free. He was very informative about it as well. Since then, I went back to get an oil change, because they helped me out with that first issue. They did a good job on it, but it was very expensive for me (I believe around $70ish). Also, he tested my battery and told me that I needed a new one, and wanted to sell me one. The print out even showed my battery wasn't the greatest. I declined, anyway . Later on, I went to 1) Autozone and 2) O'reily. Both told me there was no need for a battery. Everything tested out fine. So I saved $100+ I don't know what was going on with that machine they have here. Just get a second opinion before purchasing a battery. (I always do. Daddy taught me that) Now I am here getting my car inspected. $7. They're wait time wasn't as long as the other places I have been to today, and thank God for it ! read more

So I drive a Mercedes CLA250 and no oil change places seem to carry my filter, so I pull into Valvoline on the spur and speak with Destiny the assistant manager who informs me they don't have my filter either but she went out of the way to locate one at Oreilys but not only that she went and drove to get it so I wouldn't have to wait as long!! She is truly the example of an amazing caring individual who takes her job seriously and love her customers!!! Thank you Destiny your kind ways and hard work aren't unnoticed! read more

I came in right at closing (I don't do this but it was a massive oversight on my end). Even after profusely apologizing, the gentlemen that assisted me took such great care of me. They were very kind, extremely helpful and were not upset with me one bit. I will 100% recommend you guys! Dylan & Ethan, thank you so much!!! read more

Great service and excellent employees with such great personalities always walk out with a smile couldn't ask for more

These guys are awesome! ~ I stop by and bug them with so many random car questions and they answer all of them ~ I also had a battery that needed to be changed out and they just happened to have an interstate battery on the shelf and not only drove their personal truck over to my parked car about 1/2 mile away and removed my old battery but put the new one in as well no extra charge. They have done my yearly registration exam and have always been a pleasure to do business with. Honest, straight forward, efficient ~ Thank you Valvoline! read more

Extremely disappointed with my experience here. I was told to pull up to the shop and I left the keys inside. They eventually moved my vehicle up into the bay. Nobody ever came and asked us what we wanted, what oil, what services. 45 minutes later (so much for 15 minute oil change) someone came out and said I needed my 4x4 needed servicing. I politely declined and that's when they said my oil change is done. I walked up with the gentleman and showed him my coupon for a 19.99 oil change. He told me I couldn't use it because that was not the oil i had gotten. I told him that nobody had came and asked me what type of oil I wanted, or talked to me at all in general. They then tried to charge me 64.99 for an oil change. I was on the verge of asking to speak with someone higher when the guy just gave it to me for 19.99. Thanks for that I guess.. won't be coming back here read more

12/28/2017 I went into this store and talked to the assistant manager on duty about a cabin filter that was put in with an oil change by their tech and was installed incorrectly. I was treated with such disregard and told they would do nothing. I took my vehicle to the dealership because the blower was screaming and it was under warranty. It ended up costing me a good bit to replace the cabin filter that was not done properly. No apology was made. Poor way to do buisness read more