I like the owner . The guy who answers the phone needs a new job. He's arrogant acts like he knows…read moreeverything, and just acts like you're an inconvenience to even make his phone ring. This is not one example this has happened several times. That's why I quit going matter of fact it just now happened again. I had not done business with them for a couple years. I was hoping he was gone as soon as I heard his voice and his tone and his demeanor, I knew it would be a pointless conversation. I will never go back

I like their customer service. They are polite. The atmosphere is warm and welcoming. I just wish…read morethey had Saturday hours because I work when they are Open. My hours are the same. I need to get my vehicle in and can't. I live and work in Charleston so it not just up the road. I am picky about my car care. Thank you for your great care

We purchased a car from KC Summers last month. We had a very positive experience working with…read moreGarrett Lee as our salesperson. He was kind, knowledgeable, not pushy or showy, respectful, prompt in responding to text messages. We had an opportunity to get a vehicle a few months earlier from a bigger city but opted to continue to work with Garrett because we were so impressed with his professionalism and wanted to keep our money local. Last night, I hit a fallen road sign hidden in the snow after pulling off a one lane road to let an oncoming car pass. It led to a flat tire. When we had difficulty locating the spare, I sent a text message to Garrett. He indicated that he was in Charleston and came to us immediately, where he not only found the spare tire but proceeded to change out the flat tire in his suit on the dirty, wet, icy ground. He ensured that the service team knew that we would be coming in first thing today for repairs and made sure that a loaner vehicle was available. The tire was repaired within a few hours. During a holiday season when consumers and salespeople are tired, stressed and not always at their best, I wanted to highlight what a great job Garrett Lee at KC Summers in Mattoon has done for us.

Beware, especially if you're planning to travel to see the car. I was in constant communication…read morewith a sales man there. I sent pictures of my trade in, and offered repeatedly to do a FaceTime walk around. I had my car assessed for trade ins at my local dealers. I drive 2 hours to buy a car from these guys and I think they just knew they "had me" and didn't think I'd drive 2 hours back empty handed. so they low balled what they gave me over the phone and lower than other reputable dealers in town quoted me. These guys are exactly why car salesmen get bad reputations.

Great atmosphere for an automotive shop. Stop in have some coffee or water while you wait. Friendly…read moreservice and up front on problem and cost. Work is done meticulous and cheaper labor costs than a dealership.

Rob does a top notch service, him and his crew do an excellent job. Had our vehicle in two other…read moregarages (not in this area) for a ignition switch problem ... Rob got to root of the problem and corrected it by simply opening his eyes that the others failed to do.

Great customer service! Fixed our mower in 2 days and is selling it for us. Always easy to get a…read morehold of and up front with information

From the owner: At shon's tear & repair we buy, sell, service and repair pretty much anything w a small engine…read more some of the services we do range from oil changes, winterization, to overhaul or engine swaps.. few other things we offer is automotive service such as oil change, tune ups, minor muffler repair, brakes etc

I needed a break line fixed and was given an estimate of around $250, then told that i needed…read moreanother part replaced and was given no estimate for the service. When I asked randomly if it would be another $200-$250 for that service I was told yes. After everything was said and done I was charged $1000 a number that was never mentioned or agreed upon, and to top it all off after receiving my vehicle back it started had a new problem that I never experienced prior that i now have to fix before I can get a new tire. Thanks charleston service center for all the turmoil!

** - Over \$10,000 Wasted, Still Driving with Unsafe Repairs**…read more Over the past year, my wife and I have spent **more than \$10,000** at **Charleston Service Center** between our **2011 Ram 1500** and **2012 Ford Fusion**. After countless return visits for improperly done repairs, I finally gave up and took our vehicles to **Oakland Service Center** -- the only shop I trust now. Let me start by saying: **Jerry Hamner**, the former owner and intake guy, was great. He was honest and professional. But under the **new ownership**, this place has turned into an unqualified, high-priced guessing game -- and it's costing people big time. --- ### **2012 Ford Fusion (My Wife's Car):** * Brakes were replaced, but the car **pulls into oncoming traffic under braking**. That is a **critical safety failure**. * The shop claimed it was fine -- either they didn't test drive the vehicle or ignored the issue entirely. * **Brakes squeal constantly**, and we were told it's "just the parts," even though we were charged for **premium components**. * As of today, her brakes are **still squealing** because we can't afford to have them redone yet -- but we will eventually, somewhere else. --- ### **2011 Ram 1500 (My Truck):** * Was told the **rear end was bent**. It wasn't. They used this to justify a **completely unnecessary rear-end replacement.** * They tried to do an **alignment three times** -- each time it got worse. My steering wheel went from straight up to **noon**, then **11 a.m.**, then **2 p.m.**, and the **tire wear was extreme**. * They pushed **premium parts** at **massive markups** -- I paid **\$2,600 for parts that retail around \$600**. * They **misdiagnosed the 4x4 system**, replaced the wrong components, and only after **I figured out the actual issue myself**, did I buy the correct part and take it to **Oakland Service Center** to be properly installed. * Now the **engine has blown**, and I'm waiting to find out from Oakland what went wrong -- because I no longer trust anything this shop did. --- ### This Is Not ASE-Certified Work Basic procedures like **greasing the back of brake pads** to prevent squeal were skipped. That's **day-one mechanic training**. I seriously doubt the current crew has **ASE certification**, and if they do, it's not reflected in their work. --- ### Want Jerry's Quality? Go to Oakland. Jerry used **Oakland Service Center** for years. That's where I go now -- and it's the only place I recommend. Charleston Service Center, under its current ownership, **blames everyone else, avoids accountability**, and is slowly destroying what Jerry built. --- ### Final Warning: If you go to Charleston Service Center, be prepared to **spend thousands**, return repeatedly, and eventually **pay another shop** to fix what they messed up. I gave them every chance. **Over \$10,000 later**, my wife's brakes still squeal, and my engine just blew. **Avoid this place unless you like wasting money and risking safety.** We are taking them to small claims court very soon.

Sold me a $250.00 dollar battery, but told me I didn't need a tune up. After their service, I took…read moremy car to another mechanic in town and found out I DEFINITELY needed a tune-up, plus a lot more. Car is now running like a top So, I want to thank Car-X. If it hadn't been for them, I may not have gotten my car fixed properly

THEY RELEASED A "LIFE HAZARD" ONTO THE ROAD - AVOID AT ALL COSTS…read more If I could give zero stars, I would. Monro, Inc. and its subsidiaries (Car X and Tire Barn Warehouse) are not just incompetent; they are dangerous. In September, Car X in Charleston stripped my lug bolts during a routine service and hid it from me. It took a separate mechanic in Pennsylvania to point out that my wheel was seized. When I went back to Charleston, they admitted they messed up, blamed a fired employee, and sent me to Tire Barn in Champaign. Instead of fixing the catastrophe, Tire Barn reinstalled a structurally compromised wheel and sent me on my way. I only found out how close I was to a fatal accident when Costco Tire Center refused to let me drive the car away this month, calling it a "huge road hazard" that no professional should have ever let on the street. To top it off, trying to get help from their corporate office was a nightmare. I spoke with a Theresa Griffith, Guest Service Manager, who was incredibly unhelpful, dismissive, and clearly didn't care that her company's negligence ruined my Easter vacation and put me in physical danger. Do not trust these people with your vehicle. They will damage your car, lie about it, and then act like you're the problem when you demand they make it right. They are a disgrace to the automotive industry.

I have purchased 2 vehicles from this dealership. My Ram lost heat so I brought it to them to…read morereplace the heater core and flush the cooling system. This cost me $1300 and it seamed to work pretty good for the first few months. It was less effective the next winter but I was too busy to call about it. This winter, it is completely plugged again so I called them. It was a Monday and they told me it was 1 day past the parts warranty. Even though they weren't open on Sunday, they told me there was nothing they could do. The only thing they could do is try to do a little flush to see if they could get a little heat out of it. I own a business that has 4 trucks currently and they will need replaced in the next couple years. I will certainly not be doing business with PILSON ever again.

After a couple of hours waiting for an oil change and tire rotation. Finally said it was ready, I…read morepaid and left. Employees were having a great time in the waiting area without even asking why I was there. When I did get home, turns out they had not done the tire rotation that I paid for. Contacted the manager who tried to make it right but on the day they were scheduled to pick up my truck to do the work they hadn't done, they were 2 hours late and I had just canceled the appt (Manager did refund my money)

This dealership has exceeded what I would consider reasonable or professional business conduct…read more I purchased a vehicle from this dealership approximately five years ago. Since that time, I have repeatedly and clearly requested that my phone number be removed from their contact and marketing lists. Despite multiple requests, confirmations, and assurances that my number had been removed, I continue to receive recurring sales calls. These are not occasional follow-ups but persistent solicitations that continue after explicit opt-out requests. At this stage, the repeated contact feels intrusive and disregards basic customer privacy expectations. My reluctance to maintain contact stems largely from my experience with the vehicle purchase itself. The maintenance history presented at the time of sale now appears questionable. Information that should have been disclosed transparently was either inadequately explained or omitted. Mechanical issues later arose that reasonably should have been reflected in the vehicle's documented history. Attempts to obtain clarification or accountability afterward were met with inconsistent explanations and limited cooperation. My interactions with the service department further undermined confidence in the dealership's professionalism. On one occasion, I was informed that a light bulb replacement could not be completed due to the presence of an aftermarket LED component. This explanation proved inaccurate, as the underlying problem was ultimately identified as faulty wiring. Rather than conducting a thorough diagnostic assessment, the service department provided misleading information and failed to properly address what should have been a straightforward repair. The experience gave the impression of inadequate troubleshooting and a lack of diligence. As a result: I no longer have confidence in the dealership's transparency regarding vehicle history or post-sale support. The repeated requests to cease contact have not been respected. Their service interactions reflected poor diagnostic practices and insufficient accountability. A reputable dealership should respect clearly communicated opt-out requests and provide accurate, transparent information both during and after a sale. Continued unwanted contact, combined with unresolved concerns regarding vehicle history and service quality, reflects poorly on the organization's customer care standards. Consumers who value transparency, professional service practices, and respect for personal boundaries should carefully consider these factors before conducting business with this dealership. Based on my experience, I would not choose to purchase from or work with this dealership again.

I drove 2- 4 hour round trips to purchase a jeep. When I got the purchase agreement, they had…read moreadded a $348 brake light I did not want. Found out later it is illegal to have. I put a down payment on jeep and it was still advertised on CarGurus and the day I picked it up the price was lowered $500. They would not honor the advertised price. After making the 2 trips, they did not even detail the jeep (the wheels were horrible) or fill the tank up. It had less than a half of a tank. Plus they ran my credit way too many times -- when I told him we were preapproved through our credit union. I sent them an email. No response. Their representative called me to see how my experience was and I told her. She said that she would tell the manager and I still have not heard anything. Shady business practices to say the least.