Came in for winter tires & an oil change. Great service & good management. Will definitely return.read more

My car kept dying on me and I knew the code from diagnostics was for the crankshaft position…read moresensor. I took my car here at 10 am on Tuesday morning. At around 5ish the guy called me to say he found a loose wire and fixed it. The next day, I was getting my oil changed and the car kept dying while at that oil change place. They recommended I take the car back to Firestone so I did. I told them the problem was the same as when I brought it in the day before. I was asked to bring it back the next day, but the car would not start again so I had to leave it there. They finally replaced the crankshaft position sensor and called me at about 1 PM on Thursday. I had no car for three days because they didn't listen in the first place. At least they didn't charge me for the diagnostics again. The whole repair cost about $225, but I was without a car for two days longer than necessary. Uber made out though.

I've been coming here for the last 2 years since my previous local repair place was bought out…read more I've had great customer service on the four separate services I've had completed and they are straight forward and to the point. I'll continue taking my car here for service in the future.

They took my car, dude showed up at my house, took the $200 cash that is all the money I had in the…read moreworld. Then the guy talks shit to me when I ask where my vehicle is 4 days later. He said "you said it wasn't a rush.". You rushed to grab my cash. You drove a company tow truck to get it and put can't show up withy vehicle that I paid for. Absolutely trash.

Great place for an affordable oil change and every normal vehicle repair. Staff is welcoming. Staff…read moreperform maintenance properly and efficiently. They are also great at stating exact expectations for your visit. Love that they give reminders via text for any appointments made. 5* because of high level of professionalism and overall quality of experience!

Great customer service, Goes above and beyond to help customer, Highly recommend and reasonably…read morepriced

Let me start off by saying, I am a 69 year old, fairly independent widow…read more I ended up stranded with a flat tire at the Kwik Trip in Winchester, WI, 90 miles from home. After calling AAA who outsource to a towing company (my 2015 Caravan does not have a spare, just a temporary repair kit) that was too busy to tow me, my Daughter-in-law from Mequon arrived. She removed the tire and we drove around the north side of Appleton, and stopped at 4 different places---no one had the time to fix my tire. Rays Tires is across the street from Fleet Farm so we walked in and the guys took care of us!!! Service beyond expectations!!! Chivalry is not dead. I can't say enough about the personal care they offered. I only wish I lived closer so I could always rely on them for Auto care!!!

21 year customer but not one to place a review because "that's where we've always gone"…read more We've trusted Rays for tire replacements, alignments, and other work. Two examples of "major issue becomes minor" lead to the 5 star rating. 1. We received 2 quotes for a major amount of engine work and then break work from an official dealership location within eyeshot/walking distance after routine checkups. Ray's Tire provided a 2nd opinion helping us understand what was truly occurring, what was required and other options. $4k in savings between dealership and reality. 18 months later the vehicle in question is running fine despite "impending doom" from said dealership. 2. Our van developed a horrible squealing sound, trouble breaking, turning and driving..nearly overnight. A hickory nut had lodged between parts of the break assembly. Rays removed the offending tree nut and didn't exaggerate any cost at all. Many places...without names...in Appleton..would charge steeply for the simply action taken, and quote 1-2k in unneeded charges just for your trouble. Ray's Tire is truthful, accurate, provides value and quality work.

i called the Auto Clinic as my car's electrical was shutting down and was in need of someone to…read morelook at it ASAP. I called and they were able to fit me in quickly and fixed the problem with efficiency and as cost effective as possible. i appreciate the little extra work done with securing the rattling from underneath my car as well. i would highly recommend this business!!

The service we receive from Auto Clinic was superior! We are from out of town and Auto Clinic came…read morehighly recommended when our daughter ran into car issues and needed to have it be towed somewhere. They kept us informed of the progress and found other issues we were unaware of which later would have required servicing. It was nice to have it be all done right on the first visit. The quality of service work and turn-around time was impressive. The service engine light ended up coming back on and the mechanic took time to get it right back in and fixed an unrelated minor issue that turned up at no extra charge, allowing Emily to resume back to her normal schedule quickly. If we lived closer, Auto Clinic would become our go-to mechanic for all our car needs. And love their shop dog too, such a sweetie! Thank you Auto Clinic for the great service, you certainly have exceeded our expectation! Traci & Emily

Being a woman who knows little about car repair can be a challenge…read moreIt's refreshing to know that a place like factory auto has the customers needs as their top priority I was very pleased with the prompt service and honest assessment of my bad struts Their pricing is very fair and they go beyond your expectations They even brought my car back to my home when I didn't have a ride to come pick it up

Just had to have a bunch of stuff done to my car as it rolled over its 100,0000 mile mark and once…read moreagain, Dave and Phil from FactoryAuto,LLC. took care of me. I've gone to them for over a year now and I've never been disappointed. They always explain why they're doing, they give me the bottom-line on what needs to be done, and they are the most competitive. They will also help with arrangements by picking the car up or driving you in to work. They don't really have a waiting area, so I always drop my car off. It works great for my husband, two kids and I (we're all have cars). It's so nice having a 'go-to' place where you don't have to worry about the details. Thanks Dave and Phil!

I was experiencing a rattle in my 2019 Jeep Renegade, I called the Jeep Ram dealership in Appleton…read morebecause I bought the Jeep out of their showroom. They explained a $170 non-transferable fee to determine the issue and 2 week wait. I next called Bill from Van Zeeland's of Neenah, he got me in the next day. Not only did he repair my sway bar issue, he reminded me that I would be due for new tires in the future. ( I had been advised at my previous oil change so I go he was not trying to scam me to improve his bottom line). He completed all labor, new tires and alignment same day. I also get free tire rotation for the life of my vehicle. I will be taking all of my servicing to Bill going forward.

Did a great job, no pressure sales. Made me feel Heard. They were also able to get parts faster…read morethan they quoted. Thumbs up to their parts peeps too.

Get a hard quote before you do business. Had a trailer hitch…read moreinstalled on a little Ford Ranger. They supplied the non custom hitch and just bolted it on. No wiring required as that was existing. 4 bolts, and the bill was 500 bucks. Shop rates have to be 300 bucks an hour to arrive at that big of a number. That would make a ford dealer blush. The lady figuring the bill is related to the owner, so maybe overcharging is rewarded?

They are very nice, very fast work and the price that i got quoted was the price that it was…read more Definitely would recommend to anyone that anyone needs work on there vehicle