Great experience! Mechanics know exactly what they are doing here. My man brought his truck in for an oil change and they let us know abt his battery being close to ready to be changed out. That's super helpful! The guys started working on the oil change immediately while the other guy talked us through. The prices are a little high, but def good service. If I didn't live 30 mins away I'd come here all the time. read more

Stay away. Changed my oil. The next time they said the oil filter was too tight and I needed to take it the local dealer. I took it back to them hoping the previous tech was incompetent. Their computer records showed it had not been to the dealer so they refused to do the oil change. The truck has under 30k miles. What a joke. read more

Place was not very pleasant, a few of the employees were very rude and talking about very vulgar and had horrible attitudes and languages, this place needs to do better and treat everybody equally and more appropriately and respectfully read more

Two gals worked on my car which was air up my tires, fill up my windshield wiper fluid and pound the left side of my car trim up as it had been hanging down since my accident in March. Both women mechanics were awe inspiring to see and sweet as well, did everything I asked and it was no charge; made my week better!! read more

Had taken my truck there straight from the dealership when I bought it used. Wanted to be on fresh oil. When I went for oil change number 2, the said dipstick was dry changed the oil. That evening I noticed oil under it and it appeared to be coming from the filter area. Went back that next day and was told oil had dripped onto a plate and wasnt wiped off. Sounded reasonable, so come oil change number 3, once again dipstick is dry. so this time I said there has to be a leak, can you ask the guy down below to see if he can see it. I was told he looked and everything was dry. They said it must be burning oil. Pretty much drove straight home and was doing a few things and noticed a large puddle of oil under it. So I had a friend that works in the service dept for Ford come that evening and look. He almost couldn't get the filter off. Also checked and I was 2 1/2 quarts low.. prior to taking off the filter, had me start it and oil was running out from the back of the filter. He said the plate the filter seals to hadn't been cleaned or wiped down in some time and believed that's why the filter wouldnt seal and was leaking. I went and bought a new filter and 3 quarts of oil. He reinstaller the new filter and added the oil. Hasn't leaked a drop since. I called customer service and told them about my visit. They had the manger there call me. He was rude and talked like I was and idiot. Said its not there job to clean anything that they are and oil change place. Also said there was nothing leaking when I left. All I wanted was to only be reimbursed for what I spent on the new filter and oil. Nothing else. I called customer service a few days later to find the claim was closed and that was it. I would never ever recommend this place. Mistakes happen, but they will never ever stand behind or correct a mistake. Terrible place to do business with. I, nor any of my family will ever go back. read more

Service was great. Customer service amazing. Friendly , explain everything step by step.

@ the Jefferson St. location, some of the workers are SHITTY & act prejudice, depending on the day you go ! It's a hit & miss for GREAT customer service ! read more

New to Illinois from Connecticut ~ Waited over an HOUR to be serviced... NOT impressed!

Went in for an oil change and the service they provided was great. They showed me a break light I had out and my filter was getting really dirty too. They offered to replace them for a really good price and even gave me a coupon. Everyone was very polite and helpful, and I was in and out in about 20 minutes. Thank you! read more

Went in for an oil change. Service was fine; however- on my way home, the dust shield under my car that had to be removed during the oil change, was not securely replaced and it partially fell off while driving. I called and spoke with the manager the next day, Brandon. Brandon was very polite and said they would replace the dust shield. It would take a few days. A few days turned into 2 weeks. 2 weeks I could not drive my car due to the dust shield hanging down, dragging on the road. And not wanting to cause damage to the area exposed. 2 weeks having to work around transportation issues getting to work. Sadly, due to the length of time, and various excuses as to the delay in ordering the part, and repair- Valvoline has lost my business. read more