I've been coming to this location for years. It was always a 5/5 stars for me, in and out in less than 40 minutes for YEARS. But over the last several months, this place has gotten so slow. It seems like a lot of their experienced employees left. Management is great, however. They're trying. Waited almost two hours with only two cars in front of me in line. I'd go somewhere else if time is a factor for you. Really disappointing, honestly. read more

The crew is always friendly & responsive! Very thorough but never pushy. They were training new members today but always checking and encouraging them. Very diverse, highly skilled group! read more

Got in the bay--they checked everything including the tire pressure and then proceeded to tell me they have no filter for my car--a Corolla. The young lady, Shelby, got snappy when I tried to explain that I had gone to another Alpine--on Burton--and waited for half an hour, and now I was being sent to another--on Plainfield. I understand them being out of filters--but did not need the attitude. read more

1/10 DO NOT RECOMMEND okay, let's start with that fact that the big white guy shakes, turns red and chokes on his words when he lies and tries upcharging. The older black guy acts like he runs the joint with his ugly looks and rude comments towards customers. The black lady that's not even good enough to check my tire pressure lost two of my valve caps amongst her struggle around my truck. I payed 168$ for a full synthetic 6 qt oil change, filter wasn't shown, talked about, brought up. Wasn't shown the color on my dipstick, wasn't offered or checked on wiper fluid. Just overall absolutely one of the worst spots to get your oil changed. 1/10 DO NOT RECOMMEND read more

Great service workers and very thorough. Excellent value compared with others I went to. They even helped several people without charging for air and they noticed another car wasn't due for oil change for another 2,000 miles when other places would have taken the money for the sake of it. Definitely will go back again as they made you feel like family. read more

This was a very slow shop. I was asked to move to another lane so someone could go ahead of me bc they had been there longer. That wasn't a problem until they did not give me the same courtesy. I waited for 40 minutes, and then they let another customer (who arrived after me) go next. I was the only woman in line. And, there were only men working at the shop. It is hard not to feel like I was left waiting bc I was the only woman. When I asked the worker why I couldn't go next, he replied, "Things are just hectic right now. " For about 20 minutes, I was the only one in line. I did not stay. I will not go back to a place that treats women this way. read more

THE WORST EXPERIENCE IVE EVER HAD GETTING AN OIL CHANGE! I waited an hour just to get into a bay because they kept moving me behind a car that was being worked on. The customer service was terrible and overall the staff was rude. I will never come back to this place again. If I could give a zero stars I would. read more

Great location super cool personal. Justine us a great asset to this location . Never a bad experience. My favorite location

They are so friendly, professional, and fast! I love the great service I consistently receive here.

This could be the slowest Valvoline ever. They spend so much time up-selling that it takes them 30 minutes per car. Only come here if you have nothing better to do. If they tell you that it is only a 15 minute wait, multiply it by at least 3! read more

I walked into a Firestone and called another local shop to see if they could get me in and they both denied me. One claimed that they were done for the day (even though they still had 30 minutes until their official closing time). The other said they were busy all the way into the next week. So I called Valvoline to see if they could fit me in and they said it's first come, first served. So I went over there not expecting such great people to take care of me and my car. You don't have to get out and there's a person that stands right beside your door and tells you and actually shows you what all you may want to get done and things that have been done to the car. It was very comforting knowing that they weren't giving me a list of lies just to get me to spend more money. I told them that the things that needed some repair would have to wait (because of financial reasons). They didn't try to talk me into it, which was very relieving. They did exactly what I needed to get done and it only took about 10 minutes. They do a visual inspection of the vehicle, as well. I will definitely be back and highly recommend their service. read more

Super nice people, very professional. Accepted a $24,99 coupon I had downloaded, so that was nice. Was out of there in less than 15 minutes.

Waited 20 min. Than they asked me to move my car so a different car could go ahead of me. Not sure what the problem with the bay next to me but a car just left. They said it would be another 10 min or so??? Initially, I was told it would be about 15 min. wait. Left and used the place across the street and was happy with their service. read more

Great service and very fast! Gave me all my options and didn't try to force anything on me. Gave me suggestions but no pushy sales! Will definitely go there again! read more

Be careful bringing your Subarus here. I brought mine in for an oil change and two days later the drain plug to the transmission pan fell out of my car while driving, and I lost all my fluid, which destroyed my transmission. I have since learned that, in Subarus, transmission pans are easily mistaken for oil pans and someone likely loosed the transmission drain plug and failed to retighten it properly. It is my mechanics opinion that drain plugs are not at risk of one day simply "falling out". While the oil change itself was fine, I am out 1300$ for a new transmission. read more

I always have awesome service when I go to this location. The staff is timely and knowledgable. Great price and no gimmicks. I will continue to go to this location! read more

Watered down or weak washer fluid that froze. I was unable to clear the salt spray on the highway. I won't be going back.

Purchased two groupons this summer. First time I used them, everything was fine. Used the second groupon on 10/11/13 and they didn't put the dipstick in correctly. I got to smell burning oil all the way to Chicago and now I get to clean up the mess and figure out how much oil was lost. Seems like service isn't consistent and we will not use them again. read more