I wish I could give them 6 stars! I have been going to Northeast Automotive for about 7 or 8 years now and have always had great experiences. They are honest, fair, and don't push things on the customers. They have a family business feel and have even helped me out when I was in a pinch on the roadside! Thank you Paula, Cliff, Cody, Kevin, and everyone else whose names I don't know! read more

Honest and fair prices for repairs. Been a customer for a few years now and we've always appreciated the service and honesty from the whole team at NE. They don't try to push anything on the customer like other shops which is refreshing and their timing to have repairs done is reasonable. read more

Cody left me stranded on a holiday weekend because he couldn't mention that they would closed for an extended fourth of July weekend. I had my car towed there after my alternator went out. Five conversations and Cody never mentioned they wouldn't be open the next day (Friday). So I will be without a car for nearly a week just because they couldn't mention very important information. Beyond being severely inconvenienced, they have completely lost my trust. If you can't remember to mention your holiday hours how can I expect them to mentioned important details with my vehicle? read more

This place rocks! I've been taking our vehicles here for almost six years now for service and unplanned repairs. The folks here are easy to deal with, they do excellent work on your vehicle, they look for ways to get the repairs done more economically, and often times the repairs end up costing me less than anticipated. I highly recommend Northeast Automotive. Friendly service, great work, and good value. read more

I've been going here for a few years now and they are everything you would want from an auto repair shop. As a female who knows little about cars I appreciate that they always take the time to explain what needs to be done, the why or any other alternatives to the repair. Their pricing is fair as well! read more

Great service here. I highly recommend them. Very reasonable rates. The management and staff are especially helpful and professional.

It's been a couple years since my last review and I'm long overdue for an update. As happy as I was when I left that review, I'm even happier now. Cliff and Paula run a first class service shop - I can count on a candid, honest assessment of our vehicles. Cliff will tell me what needs urgent repair, what doesn't matter, and what to keep an eye on. We have Northeast Automotive inspect vehicles before we buy them and we drop our vehicles off prior to family vacations so we can head on our trips with peace of mind. If you're looking for an auto repair shop in Grand Rapids where they truly care about happy, long-term customers then this is the place! read more

The owners and mechanics at Northeast are amazing! I just moved to the area for school so driving home for car repairs wasn't always a viable option. After doing some research I found Northeast and decided I'd try here first. I'm so glad I did. After getting my struts and suspension replaced, I kept hearing a loud bang every time I hit a small bump. I took it back in and they caught a rusted ball joint that got overlooked and missed on the first inspection. They replaced the part for free as I had just spent a large sum for the first repairs and it was a mistake on their part that the ball joint was missed. I will obviously be going back to them and they will become my regular mechanic here. read more

My 1st experience with them was fantastic!! I will be back!! I have fantastic customer service and treated me like a person not a dumb woman. Thanks to them I will be cool this summer! They also stand by there work! Thank you for being an honest repair shop! Sincerely, Your new customer!! read more

I'm always kinda leery about taking my truck in for service. I'm in Technology, so I can research any problem my truck can throw at me, and I've got a decent understanding of how all of the parts of my truck work. But there's still a lot of magic under the hood. When Cliff explained what he thought was wrong with my truck, we connected on a "techy" level. He thinks like I think, and prefers to research and troubleshoot a problem rather than throw parts at it. I'll be taking both of our vehicles to Northeast Automotive from now on. read more

Northeast just did a full spring tune-up on my 1986 Cadillac. After a comfortable and successful journey to and from Chicago, I would recommend this shop for ANY of your preventive maintenance needs. They also took the delicate time and care needed with an older vehicle, and it showed. I WILL be returning with additional business. Thank you, Drew Sligh read more

Always excellent professional personal thoughtful service!! They are knowledgable and explain everything in detail. Great value!!!

I first moved to Grand Rapids two years ago and the first mechanic I went to not only overcharged me, but tried to sell me more things. I did not get that at NE Automotive. It's nice to find people you can trust. Not only are the staff friendly, but they give an honest evaluation of how much it will cost, and if your car is old like mine things that may need attention in the future. They didn't pressure me to purchase other services, like at other places I have been to. They genuinely care about giving quality service and doing a great job. I even got shuttle service. I have been coming here since last year, and highly recommend them. They are busy, for good reason, but are well worth the wait. They are truly an asset to the community. read more

I've worked with these guys for a year now and have always felt that I received honest work and evaluations. These guys are trustable.

We have taken both of our cars to Northeast a few times and we are very VERY pleased. We recently moved to the area and it is so hard to find a good mechanic. We tried this place because it was close by and had good Google reviews. The first time we called because we had just purchased a used car and the cruise control didn't work. We had no idea if it would be a big job or not. Cliff said to bring it in and he would look at it. He did and fixed it for free! He said he just had to re-hook something and it worked! That won us over! He could have told us it was $200 and we probably would have paid just because we had no idea. We really appreciate their honesty and integrity. We will continue to use them and recommend them! read more

My experiences with Cliff and Paula have been nothing short of spectacular! NE Automotive is very timely (typically same-day or next day service), professional, and trustworthy. Cliff will never do unnecessary work on your car. This repair shop is the most honest one that I've used. I would recommend them to anyone. read more

Starting bringing my cars to Northeast Automotive a couple years ago simply because they are located close to my new home. Great service and good work. Cliff is an honest guy who will tell you the truth whether it's good or bad news. He and his guys do good wrok and get things done on time. If Cliff tells youy a price, that's the price you will pay, he worked on my girlfriend's VW and quoted her a price, I think he ran into some part pricing issues because for at least 3 hours of labor he only ended up charging us $37 for the labor, just so he could keep his word on the price he quoted I believe. I've recommended him to my father and my little sister since and he's been just as good to them. read more

My first experience here, but they have a customer for life. I had an A/C problem diagnosed at the dealership, but chose NE based on reviews. When I called to make the appt they spent a significant amount of time explaining what needed to be done and gave me a best case/worst case scenario based off the dealership diagnosis. When I brought my car in they found the dealership had been wrong and saved me over $800! Very honest and helpful! read more

Cliff and Paula were very kind and helpful during both of my visits. They shuttled me to and from work as needed and were accurate with their estimates and quick with their repairs. I felt I was in good hands! read more

I'm very pleased with the service I received at Northeast Automotive. I was referring to them by another mechanic. I found them to be friendly and professional. I'm sure I will do business with them again will certainly recommend them to my friends. read more

I decided to give this place a chance recently - I'm very glad I did. The service I received was top quality, on top of the fact that their customer service is excellent. I felt that I was treated as a person, and not as just a customer. Every person I encountered at this business was very friendly, as well as willing to answer any questions I had in a respectful and understandable manner. I felt as though pricing was fair for the service provided. Thank you for your help! read more

First time using this place and I got to say what Awesome service! This place rocks. Will be bringing my vehicle here for everything from now on! read more

These guys are crooks. My wife took her jeep there for a tie-rod. They charged her double what our other mechanic did for both sides and they did only one side. They charged double what the parts costs, we have the receipts from the last shop to prove it.. They said she needs an oil change when the sticker in the window clearly has 2k more miles. Said she needs new tranny lines for 700 and bobs transmission could fix it for 150. In the past they were fair, I wonder what changed.... I will never be back. read more

Quality work done by incredibly nice people. Honest appraisals and fair pricing. This is the best place in town.

I brought my car here a couple months ago for the first time. The staff were friendly and efficient while I waited to have a sensor replaced. They let me know of a couple other things that would need looked at in the near future and what to be aware of. My car is older and I know it's due for multiple repairs and a tune up so their advice wasn't to pressure me, just a friendly FYI. Prices were fair and I'll happily return. I'll even stick around in the office if Cliff brings his dog Xena in for the day. read more

I've taken several cars to Northeast and they are amazing! Very honest with their work. I brought my car in with what I thought was a brake problem and they said it was just rust and to drive the car more. It didn't cost me a thing and they were right! At a dealership just the inspection would've been $90 and they likely wouldn't have sent me away with a repair bill. Another time I needed a belt put on before a trip. I brought it in they fixed it while I waited and I was on my way. All the work they have done has been fantastic and they will answer any questions you have. Try Northeast and you will be impressed and raving too! read more