QUIET LUXURY! 5.0…read more It goes without saying that Hermès is the pinnacle of luxury brands; not simply luxury, but the very definition of ultra-luxury. Hermès embodies what is often called "quiet luxury." There are no flashy logos or ostentatious designs, but the brand is hardly invisible. An Hermès handbag has a way of commanding attention, inevitably drawing glances as you walk through a crowded room. While Hermès is renowned for its extraordinary leather goods (handbags, wallets, and luggage), the San Francisco boutique offers an impressive array of other treasures as well: women's and men's ready-to-wear, footwear, fashion and fine jewelry, timepieces, scarves, belts, perfumes, cosmetics, furniture, housewares, and bespoke creations. The San Francisco boutique underwent a major renovation in 2019 and is now considered a West Coast flagship. Spanning two floors, it offers an expansive selection of the Hermès universe. We began our Hermès journey in 2023 at the Las Vegas boutique. Since then, we've had the pleasure of visiting Hermès boutiques around the world, including Copenhagen, Hawaii, Hong Kong, Singapore, and Japan. San Francisco, however, is our home boutique and the one we frequent most often. On our first visit here in early 2024, we were incredibly fortunate to meet our wonderful sales associate. Over time, she has come to understand my preferences remarkably well and has an uncanny ability to find pieces that feel as though they were chosen specifically for me. She knows my clothing style, my love of diamonds and exotics, my preferred colors, and the handbag sizes that suit me best. The prices are ultra-luxury prices, but you are paying for superior quality. And it isn't just our SA. Everyone who works here has been exceptional, consistently going above and beyond to make each visit enjoyable. If you're new to Hermès, you should have no trouble finding an SA with whom you genuinely enjoy building a relationship. Shopping at Hermès is undoubtedly an elevated experience, but it can also be wonderfully relaxed. If you've never shopped the brand before, I recommend starting with something smaller like a scarf, belt, or piece of fashion jewelry. Take the time to discover the brand and appreciate what distinguishes it from others. Most importantly, be patient. Don't walk in expecting to leave with a coveted Kelly or Birkin. As of this review, a customer may receive two quota bags per calendar year. The quota bags are the Kelly and Birkin. If you don't use your quota, it is forfeited rather than carried over to the following year. Throughout the year, the boutique also hosts special events that offer a fascinating glimpse into different facets of Hermès. The Watch event features a trunk show of exceptional and often highly coveted timepieces. During a show, I was able to purchase the beautiful Kelly timepiece-bracelet. If not for the show, there would've been an 8-12 month waiting period for a special order. The High Jewelry show brings in a traveling collection of extraordinary pieces. There are also seasonal Ready-to-Wear launches and the wonderfully fun Her Bag event, where guests can configure their own Her Bag. We've attended all of these events and are always captivated by the new and unusual pieces on display. There is something particularly exciting about seeing creations that you wouldn't normally encounter during a typical boutique visit. Some Do's & Don'ts Do... visit your SA regularly. See what's new, discover what you love and what you don't, and cultivate a genuine rapport with your SA. Do... purchase pieces that you truly love. Do... be patient. The Hermès experience is as much about the journey as it is about the destination. Do... ask for your purchases to be placed in a nondescript white shopping bag. It's simply a safer way to carry your purchases. As "non-flashy" as Hermès may be, walking down the street with that unmistakable orange bag can attract unwanted attention. Don't... purchase things you neither need nor love simply because you hope they will help you obtain a quota bag. Don't... take Instagram selfies inside the boutique, particularly with bags you haven't purchased. Don't... buy with the intention of reselling. I've kept every single Hermès piece I've purchased and have never considered selling any of them, primarily because I genuinely love what I own. Keep in mind that you're not simply buying the Hermès name. You're investing in nearly two centuries of heritage, artistry, and a level of craftsmanship that is difficult to rival. Take the time to examine and feel the handbags--the leather, the construction, the details, and the extraordinary care that goes into each piece. Once you appreciate that craftsmanship firsthand, you may never look at another handbag quite the same way. We hope you enjoy your Hermès journey as much as we have enjoyed ours. Thank you, Hermès San Francisco, and most of all, thank you to our wonderful SA!

FOOD: N/A SERVICE: 5…read moreAMBIANCE: 5 VALUE: 4 This might be controversial, but, we have always had excellent service here. I think your experience here depends on the relationship with your SA. We were lucky/destined to meet our SA. We have never felt pressured to buy anything that we don't need or want. We've never had to chase a quota. We can honestly say, shopping here is enjoyable and fun. When we had an unfortunate incident last year, our SA came through and brought us some joy. This is our favorite Hermes boutique and we keep coming back.

Graff is a luxury jewelry brand that I feel like is not very mainstream (compared to Harry Winston…read morewhich is constantly featured in the media), but the workmanship and quality is superb. Also...it seems like Asians really like this brand. There's more stores in Asia compared to the US. I think there's like 7 alone in Korea compared to the 1 we have in SF. During my last visit, all four sitting areas were accounted for and each group spoke Mandarin to the sales associates! I highly recommend making an appointment prior to popping into the store. They can get very busy and I've seen them turn away customers attempting to walk-in. If you luck out and manage to squeeze in between appointments, you may also only get a 15-20 minute window to ponder the goods. Christina and Ellen have been the two sales associates I've worked with. They're both extremely friendly and not pushy at all. I've made a few appointments to come back and look at the same pieces of jewelry and I've always been met with grace and patience. Just a heads up - I think most of the store associates are generally very pleasant, but there is one that I think can be a bit condescending. I myself haven't actually conversed with that one individual, but the way she talks to potential clients makes me a bit uncomfortable, and I honestly doubt I would make a purchase if she were my initial contact. I've overheard conversations between her and 2 different parties, and hopefully she doesn't mean to come across as cold and snobby, but it sure does seem like it.

Absolutely THE BEST EXPERIENCE FOR DIAMOND SHOPPING. Danielle did the absolute best to make the…read moreexperience even that much better. Unfortunately I did not get the ring that was flown for me to get but I will def be back to purchase a different ring. If you get a chance to get around Graff go with Danielle she will make your diamond dreams come true!

I don't quite remember when I first heard about Harry Winston... perhaps it was during the Gossip…read moreGirl era? Either way, I quickly learned that luxury and Harry Winston went hand-in-hand. My fiancé and I have been visiting various boutiques trying to narrow down our search for a wedding band. We've looked at custom jewelers, high-end stores, and everyone's favorite wholesale jeweler of course - Derco. The differences between the 3 categories are stark and I quickly learned what I liked and didn't like about each one. To visit Harry Winston, you'll need to make an appointment. It's fairly easy to do so online and they'll confirm it within 2 business days. We were expecting the environment to be stuffy given the name/branding, but all the staff were quite friendly. Shortly after our arrival, we were offered complimentary drinks and also a small box of chocolates to enjoy. Our sales associate, Owen, was never pushy and allowed us ample time to look at all the pieces and take photos. He brought out other suggestions and patiently explained the differences between each piece and any features that might be unique. I never felt pressured and thoroughly enjoyed my time at the salon. I'd highly recommend popping into HW even if you don't plan on making a purchase. You'll learn quite a bit about the different styles and at the very least, will see some really pretty gems.

I was looking for a ring for the roommate. After exploring a bunch of websites, I fell in love with…read moreone from Harry Winston. I initially went by on Wednesday, March 27th around 2:15pm to look at the ring. Unfortunately, they didn't have it in store. One of the sales executives, Tiffany Chin, was wonderful at helping me out. Explained the history of the band components and why they normally don't have it in stock. (Apparently I picked a popular ring.) Since I saw it at another location, I decided to go for it. Of course, I made the roommate swing by to get himself sized first. Afterwards, I made an appointment with Tiffany on Monday, April 8th at 3pm to purchase it. I got the Zalium Wedding Band: 18K white gold and Zalium band ($2,000). The site describes it as: "A sleek line of men's jewelry that perfectly blends sophistication with modern innovation, the Zalium Collection features a proprietary zirconium-based alloy that first debuted at Harry Winston as part of the House's innovative timepiece collections. The unique chemical properties of Zalium, including its lightness and extreme durability, make it the ideal material for use in high-performance design and engineering." I just wanted something simple and unique, so this fit the bill. Since I was getting it specially made, it would take 10 weeks. We weren't in a hurry, so that was fine with me. Luckily, I didn't have to wait 10 weeks as it was ready a little earlier. I made an appointment with Tiffany for Tuesday, May 28th at 2:30pm to pick it up. Since I always came by on my lunch breaks, every appointment was relatively fast. They always offered me a beverage and some sweets: S.Pellegrino sparkling water and Godiva chocolates. (Though I think I could have gotten some bubbly if I wanted it?) The ring itself was beautiful and nicely packaged. I was very happy with my choice. In terms of value, is Harry Winston the best? Not particularly. (I looked at some diamonds and was blown away by the pricing.) But for a unique wedding male band, it's not too bad.

Came here for an online pick-up and was happy with the service! The associate was fast, friendly,…read moreand patient in showing me a great selection of earrings in case I wasn't completely happy with the ones I ordered. The prices can be a little higher, but the holiday sales definitely make it worth it. It was a great experience picking up in store. Thanks!

Amazing experience at gorjana! The Staff is always so helpful, friendly, and patient. They always…read moremake shopping easy and enjoyable, and their customer service is top-notch. Love this place and will definitely be back! Thank you!!

I was not in a hurry to sell my handbags, so I sent in pictures for a quote beforehand. Once I got…read moreI quote I made an appointment to drop off my bags. When I went to the store, I was greeted immediately and helped with my sale. I waited a few minutes for them to authenticate it, I was given my pay out, I signed it, got a receipt and was on my way. Fast efficient and professional, no complaints. Sometimes I wonder what people want or expect from these types of transactions. You will not get what you paid for when you try and resell designer items. Get grip people.

It's time for "fall cleanup" and I wanted to handover some of my handbags to this company. I tried…read moregetting a quote for 5 different bags (Burberry, Prada, and Valentino) and all were not accepted AND it took longer than the expected 7-10 business days. When I went into this location to "just browse", the employee was rude and seemed uptight. People recommend this business. I don't know why though. Customer service should be their top priority.

I went to Steve Padis looking forward to starting a long-term relationship with the store, but at…read morethis point I am greatly reconsidering that decision, even though they are the only local jeweler that partners with Ritani. I had to get my Ritani engagement ring resized (which is a complimentary service Ritani offers via their local partner) and I left the ring with the Steve Padis 'master jeweler'. He had advised me to put a bridge on the inside of the ring instead of resizing the band. My ring is platinum, but without consulting me, the jeweler used white gold for the bridge, which he also coated in rhodium (I think to match the color of the platinum). When I got home I noticed multiple stains all over the platinum band (the two circles visible on the upper right of band) which I later was told by the store were rhodium. Also notice in the pictures, the bridge wasn't added to center of the ring, but crooked off to one side. Two round cab trips (and fares) later, not to mention time away from work, I now have my ring back in the proper size and in the same condition that i originally brought it to the Steve Padis store. When it comes time to buy my wedding band in the next couple of weeks I think I may just reach out to Ritani directly for the purchase, and will be moving our future purchases elsewhere. I do want to note, Jaleh and Sarah who helped us when we were looking for our wedding bands were both wonderful. They were the only positive points of our experience with this store, they are great at what they do. Update: 3/28/2014 Soon after posting this review I received a call from Judy Padis and a very nice message from Alexis Padis. They both made generous offers to help mitigate my poor initial experience with the store and I appreciate their timely and professional follow up. There was a ding in the band when the ring was returned to me after the repairs. Ritani mailed me a prepaid/insured Fedex label, I've sent them back the ring and Ritani has assured me that I will receive it back in it's initial condition and adjusted size.

Best shopping experience I have had in a long time. I like most men began the infamous search for…read morethe ultimate ring for their future fiancé. I came to the store expecting it to be like most jewelry stores. I was greatly mistaken. As soon as I walked into the store I was treated like a Family member. I was welcomed by Babur Saleem and the infamous Alexis Padis! They gave me a full tour of their facility and worked with me to understand my budget, what I was looking for and even taught me what to look for when purchasing. They literally sat with me even after their normal business hours to help me out in picking the most amazing gift I have given my gf. They even asked me how I was planning to ask and gave me some pointers! I don't know any vendor that cared that much. Now on to the ring! Holy crap! When I received the package I just thought that I was just getting a box like what you see on tv and in movies. I was wrong again! I know I'm wrong a lot when it comes to this stuff, but I know I am right about making this the place to buy the ring. The box itself lights up inside when you open it! Making the ring glimmer and shine brighter than I saw in store. It says a lot about store and a company when even the package they place your investment in is amazing as the gift. This place is a must stop place. If you don't stop into a Padis Jewlery shop when you are on the hunt, you are doing it WRONG! Completely Wrong! Ps they even gave me a call the day of receiving the ring! Talk about customer service. Thank you Padis Jewelry!

Came back to Edward's Jewerly & Imports for resizing and a detailed clean free of charge. Jean Paul…read moreand his team did a fantastic job servicing me. Call in first. Same day service, no wait or appointment needed, he remembered who I was. I highly recommend coming here for all your jewelry needs! Thank again Jean Paul!

A very belated shout out for JP at Edward's!…read more My husband worked with him to find my engagement ring, and we both worked with him for bands. He was knowledgeable and responsive, and helped us find what we wanted within our budget!

Amazing experience with Shane Co, starting in 2004 and now again in 2026! My husband bought my…read moreengagement ring at Shane Co in Novato in 2004, we bought my wedding ring at Shane Co San Mateo in 2005 and along the way I've been lucky enough to receive some other lovely S.C. pieces! I've had some repairs done on the rings and each experience has been fantastic. The rings come back more beautiful than before (cleaned! polished!). On this last repair and inspection visit, I decided to upgrade my engagement band to something with a little more bling. Samantha walked me through the trade-up program and I left with a beautiful new ring. Husband also bought a stunning brushed gold band that he is very happy with. Shane Co has some beautiful jewelry and great people working there. Check it ou!

I had a very disappointing experience at this location due to the behavior of a salesperson. I did…read morenot get his name, but he was a buzz cut blonde hair man who was assisting me. I found his attitude to be rude and unprofessional. While I don't remember his exact words, he questioned me in a dismissive tone about why I wanted to look at diamonds, apparently because he needed to retrieve them from the office. I was surprised by this interaction. As a customer, I don't believe I should be made to justify my interest in viewing merchandise. There is a significant difference between politely asking how you can assist a customer and questioning their intentions in a way that feels confrontational. He also set away to help other clients while he is assisting me. He didn't ask me if additional service is needed before he left. I have never had an experience like this before. I have visited other Shane Co. locations in the past and have always received exceptional customer service. Unfortunately, this experience fell far below those standards and left a very negative impression. Because of this interaction, I do not plan to return to this location.