Appointment is highly recommended. Stock is a bit tough to get so make sure to work with your sales associate early and be ready to buy. read more

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If only we all wrote reviews with a little more intelligence and a little less entitlement. Dear gentle one star reviews: Bracelet-Resizing-Appointment Madam-- When you booked your appointment, you are prompted to choose between shopping or service. You most likely picked service--specifically, bracelet resizing. That's exactly what the team prepared for and provided. The boutique didn't "refuse your hard-earned money"--you simply didn't make the reservation that involved spending it. It's not personal. It's scheduling. Expecting full retail service on top of your repair is like showing up to a hair salon for a bang trim and demanding a full balayage. Without an appointment. Leaving a one-star review because your expectations weren't magically met? That says far more about you than it does about the boutique. This wasn't a customer service failure--it was an expectations failure. Yours. Perhaps next time, a little respect for other people's time--including this boutique's--will go a long way. Missed-The-Return-Window masseur"-- First, sincere condolences on the loss of your mother. But using grief as leverage to bend return policies? That's not grace, that's entitlement dressed as emotion. You missed the 30-day return window. The boutique followed policy, as they do with every client, and declined the extension after reviewing your case. Arim at Client Relations even sent a personalized note expressing genuine sympathy. Leaving a one-star review because they wouldn't break the rules for you doesn't make you a victim--it makes you someone who expected special treatment and got fairness instead. They didn't lose out on "making more money from you." They preserved their standards. And in moments of loss, one hopes we'd all focus on what really matters... and maybe not weaponize Yelp over a bracelet. No matter how gorgeous VCA's jewelry is. Now for the long overdue review: I've been a customer of Tommy's at Van Cleef & Arpels on Geary St. for a few years now, and every visit continues to exceed expectations. From the moment we walk in, Tommy always makes my family, friends, and me feel incredibly welcome. He goes above and beyond to ensure that each appointment feels special and personalized. Whether we're browsing or making a purchase, his attention to detail, deep knowledge of the pieces, and warm professionalism never go unnoticed. It's clear that he genuinely cares about building longterm relationships, not just making a sale. We keep in touch enough to share photos of travels for instance and he regularly checks in to see if any pieces need cleaning. Tommy is truly a gem, and he's a big reason why we keep coming back to Van Cleef & Arpels on Geary St. We're so grateful for his exceptional service and the thoughtful experiences he's created for multiple generations of our family over the years. Don't be discouraged by reviews that stem from hurt or entitled egos that didn't get what they want when they want. Take five minutes of your time to make an appointment online or by phone (as is highly recommended everywhere) and you'll be in excellent hands at the Geary St. boutique-- especially if you're lucky enough to work with someone like Tommy! read more

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The sales associates were not helpful and the one who helped me was incredibly snooty and was very inconvenienced by my request to adjust the size on a $5k bracelet. She insisted that I had an appointment then when I explained I was visiting from another state and didn't have time to make an appointment, she reluctantly helped me with a size. Left such a sour taste in my mouth I decided I would not be adding to my collection. read more

I recommend working with any SA except Alice. Short with short hair look. Unfortunately, my experience with her was unpleasant, as she came across as rude. In contrast, the door staff were much more welcoming and pleasant professional. I ultimately regret making a purchase through her and hope customer service interactions can be improved in the future. I should've just order it online so that I didn't have this bad experience with her. read more

This is my local Van Cleef & Arpels boutique and its perfect. Do try to make an appointment before heading over so you can get plenty of time viewing items with a sales associate. With the various selection of creations it will definitely take more than a simple browse. I would suggest to have a list ready with some considerations and questions to ask your sales associate. read more

My first experience purchasing from Van Cleef & Arpels was amazing! The staff were very welcoming to me, my husband, and our two pups. I would recommend to make an appointment as we were lucky enough to get the last available appointment of the day, which ensured we didn't have to wait. Evan was my sales associate and he was so helpful, informative, and had an amazing personality. I would definitely recommend requesting him!! With his assistance, he helped me decide which necklace looked best on me. I am so happy with my selection! Needless to say, I will definitely be coming back to this Van Cleef in the future and requesting Evan as my sales associate. (: read more

Van Cleef & Arpels Boutique - Watches Near Me - San Francisco, California

Beautiful and crystal clean interior, welcoming ambiance, quick and friendly service! I came to this location to get a bracelet adjusted in size. (You have a year from purchase date for complimentary adjustments.) As it is appointment only (with a 15 minute grace period), I was easily able to walk in at my appointment time and get help. Many thanks to Evan for seating me quickly, taking my measurements, helping me decide on the length I want, and the staff for making me feel welcome with refreshments and chocolates. I highly recommend VCA for the customer service and their beautiful products! read more

Van Cleef & Arpels Boutique - Watches Near Me - San Francisco, California

I missed the return window due to my mother's funeral and clearing out her house 2000 miles away, and asked Van Cleef to exchange the gift item after my wife thought it was too small - which was first opened the night before, for the next size up. They refused the exchange, wherein they would have made more money from me. The website appointment scheduling is garbage and offers distant appointments when it works. A terrible shopping experience, I would absolutely AVOID them for a critical purchase like an engagement or anniversary gift. Luckily, this was just a small birthday item. 100% won't be going back, even for that. The look of the jewelery is less charming and whimsical once you know who is selling it. Caveat emptor. read more

Van Cleef & Arpels Boutique - Thanks for the heartfelt condolences, friend. - Watches Near Me - San Francisco, California

Tommy is an extraordinary representative of Van Cleef & Arpels, and the person I trust most at this house. As a long-standing client, I've come to value not only the timeless beauty of VCA pieces, but also the experience and meaning behind acquiring them. Tommy ensures that every step of that experience feels authentic, personal, and true to what this maison stands for. He listens carefully, asks thoughtful questions, and always prioritizes integrity over expedience -- a rare quality in today's luxury market. I've never felt rushed or pushed; instead, Tommy creates an environment where selecting the right piece is a joy and an experience in itself. It's easy to mistake "getting something quickly" for a great experience -- but with a house like Van Cleef & Arpels, the true value lies in the relationship you build over time. Tommy embodies this perfectly. I remain a loyal client of VCA largely because of the trust and care Tommy brings to every interaction. If you are seeking more than just a purchase -- if you want to experience the meaning and magic behind this maison -- I can't recommend him highly enough. read more

I am so happy that VCA has opened up a local boutique here in SF. Long story short, I have an VCA earring broken and got stuck on my ear lobe for almost two years. No other locations in the US were willing to take if off my earring because of liability issue. When I explained to situation to the boutique, the manager Alex was professional and friendly. He actually was willing to help. After few tries, he finally got it off my ear and sent to repair right away. I just got it back after waiting only for few weeks. The whole process was quick and very pleasant. I am very pleased with this location and would recommend to everyone to give it a try if you are a VCA fan :-) read more

I am not sure what to say. I am almost speechless at the " service " I received. I went in to a scheduled appointment and got to my appointment about 10 minutes early . I had my bracelet resized and it took maybe about 4 minutes. I was interested in making a purchase and the lady that was supposed to be " helping me " short red bob stated she will be popping in and out and never came back. That's it . I stood there and waited but no one came to let me look at the piece I was interested in . They obviously do not want my hard earned money and her attitude towards me said it. I did not expect her to wait on me hand and foot but you are expecting service when you are purchasing something that's a " want " . I do not recommend this business. read more

This boutique is beautiful, there's plenty of inventory, everyone (security and SAs) is super friendly, and you won't feel rushed or pressured to make a decision because there's no line of people waiting to get in. They are by appointment only; they do not take walk ins. I've been working with Kyle. He has a great understanding of VCA, their pieces, and their history. If you want to learn more about the brand, he's your guy. He's extremely responsive via text and will ensure the pieces you request are ready for you to try on during your appointment. Beautiful store, beautiful jewelry, and ample inventory. So happy this is my home VCA! read more

Van Cleef & Arpels Boutique - Watches Near Me - San Francisco, California

The new standalone VCA boutique is very beautiful. There's a wine bar and seating area with couches. Currently you can only get in by making an appointment. I came in to get a bracelet adjusted. Evan helped me and he is very professional and friendly. I have came back with 2 friends who purchased items. Evan took his time with us and let us try on different pieces. I highly recommend Evan. read more

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i had the most delightful experience shopping with Julie and Evan! They were incredibly welcoming, friendly, and made the entire process of finding the perfect necklace for my anniversary truly enjoyable and relaxing. It felt like I was shopping with good friends. Plus, they even served chocolate and tea, which added to the cozy and welcoming atmosphere. I appreciated their genuine efforts to assist me without any pressure, allowing me to explore different options at my own pace. Their expertise and attention to detail ensured that I found the most exquisite anniversary gift. The personalized service they provided made me feel truly valued as a customer, and it was evident that they went above and beyond to make my experience unforgettable. Thank you, Julie and Evan, for your exceptional service and for making this special occasion even more memorable! read more

Ask for Evan to assist you when you go to Van Cleef. I bought a 5 motif bracelet in MOP and he was so patient and pleasant to work with. He's very knowledgeable and also let me took my time to pick the perfect bracelet. We were served coffee, water, and even chocolate for the kids. He provided us a wonderful experience. Thank you so much, Evan! read more

Had a good shopping experience when I walked into VCA store in the past at Neiman Marcus. But now they seem have moved and require appointments which are not available in any weekends on their online calendar. Sadly I'll give up buying jewelry there, and switch to other brands. read more

HORRIBLE EXPERIENCE AND STILL DON'T HAVE MY NECKLACE BACK! This pains me to write this as I've been a huge fan of Van Sleep & Arpels... I bought my opal signature clover necklace to the boutique to be repaired, and was greeted by Jason the store manager. The service at the store was wonderful by all the staff, UNTIL.... I brought my necklace in to be repaired as the opal had worn and needed to be replaced. I was quickly told that it would not be a problem, the it would take 2-3 weeks max and I would have it returned. This necklace was VERY very sentimental to me. I had worn it for 7 years and then had passed it on to my daughter and she wore it EVERY DAY, it was our connection while apart. While at the store, Jason turned me on to a black clover necklace and I bought it on the spot. I wanted a similar necklace as the one I had given my daughter. Now here is where it goes WAY DOWN HILL. I was promised 2-3 weeks return, to find out out that it had been shipped to Paris, without my knowledge, to be fixed and they would make sure I got it back ASAP. It is NOW NOVEMBER 7TH, 2022 AND I STILL DON'T HAVE IT BACK!! They have put me off for MONTHS, saying the same thing over and over again, that "they are doing the utmost best and have my best interest at heart and I should be seeing it soon." FINALLY after 10 text/email exchanges heard I should be seeing it first week in December. AFTER BEING PROMISED 2-3 WEEKS! No upper management even cared enough to follow up. EXTREMELY ANGRY AND UPSET. The customer service outside the boutique is HORRIBLE. This is a prized sentimental necklace for me, DO NOT LEAVE YOUR JEWELRY without a written guarantee. read more

I have made several purchases in this boutique and also had some creations adjusted. It's a pleasure to come to this boutique, every time I have a great experience. Kyle, my sales advisor, is very friendly and inviting. He has been able to order all the pieces I wanted, made great suggestions and always stayed in touch to communicate details. He is knowledgeable, detail oriented and even remembers my preferences from the previous visits. Ask for Kyle and you will be very pleased. I have met store manager Julie on several occasions, she is Amazing. This is a beautiful boutique with better than online inventory and outstanding customer service. I highly recommend this location! read more

walked in and was told that appointments were preferred, but we were lucky enough to be taken in by jason who provided exceptional service and made our shopping experience very fun and pleasant! i knew exactly what i wanted, but he also went above and beyond and brought out multiple stone choices to try on just for fun! he was so patient and actually let me try on about 10 different pieces, gave amazing suggestions, and never made me feel pressured to buy. will be shopping with him for future purchases!! read more

Had an appointment today with Evan. What a lovely experience. He was fantastic in walking me through items I wanted to try on and gave me his expert opinion on pieces. Can't wait to go back in a couple of weeks. read more