Overpriced, tiny, rude staff. Stylist threw clothes at me that were nothing that I asked for. She…read morewas just angry to work there.

Service was good. The sales lady brought a few dresses that I hadn't noticed, one of which I ended…read moreup buying. 2 stars for the horrible return policy of 7 days with a paper receipt. This is a deal breaker for me.

When I discovered the exquisite Catbird x Japanese Breakfast Collection, I immediately began…read morecollecting the charms. This, of course, led to my acquisition of appropriately sized necklace chains, etc. Unfortunately, so many of the necklace chains on the website are currently unavailable (as of July 2026). After some research, I discovered some of the local stores throughout the US actually have the items in house! In particular, the SF store has the Festoon and the Second Avenue chains. So I found myself reluctantly wandering into the SF store today to see if I could buy a Festoon chain. I say reluctantly, because it is not always fun or pleasant to shop there. However, today Rebecca helped me. What a difference. She went to great lengths to help me select the best chain, despite my changing my mind several times, and she taught me how to open and close the small charm holder. No small feat! This is excellent customer service. This is why I will go back to the store, instead of always ordering online.

I made a reservation online to get permanent bracelets; we were a tad late to our appointment but…read morewere still able to be assisted right away. We first were able to try on and pick out which chains and charms we wanted, then we were taken to the zapping station. The employee helping us was helpful, making sure that the bracelet was the perfect size for us. After getting zapped, I noticed that my chain was twisted so I recommend thoroughly checking your bracelet after! However, when I brought it up the employee was happy to fix it and re-zap.

After being told by a number of jewelers that turning wedding bands into remembrance ribbons was…read moreimpossible, I finally found Talbert Goldsmiths. I was able to discuss exactly what I wanted with Eric and he exceeded my expectations. I was so close to giving up on this and am so glad I made one more attempt. Thanks Eric!

I love Trabert ! The staff is so friendly and helpful with any repairs or new jewelry needs! Feels…read morelike a true neighborhood business. The level of style and quality is unmatched!

We came here twice within a week. The first time we came, We were told that we needed an…read moreappointment but we were free to look around. As we were looking, a kind lady said that if I saw anything I liked to let her know. We were then approached by Michael who assisted me in trying on engagement rings. We had another appointment at Harry Winston and walked around Cartier. I liked the service that Michael gave and we went back a few days later to pick up my wedding set. Tina and Michael were hospitable and fantastic. They have a beautiful selection of many types of jewelry, and especially engagement rings. You definitely get your money's worth, although, it is expensive. They are less expensive than Cartier. I feel that Tiffany & Co is worth the value.

Do I recommend Tiffany for jewelry and watches? Yes. Do I recommend going to this boutique in SF?…read moreNO! I went to this particular location for a return. I bought my item at another Tiffany store but SF was closest to me, so I went there out of convenience. I was immediately greeted like how you would be greeted if you were going to buy something, but the moment I asked for a return I was giving terrible service. I was working with a person named Tanjuankio on my return. She was perhaps the rudest most unprofessional sales agent there. At first, she questioned the return/authenticity of the item. I had the receipt, box, and all the accessories that come with a standard piece of Tiffany jewelry. I was within my time window of the 30 day return period, so I figured this would be an easy, no questions asked type of return. Nope, not with this lady. She asked that in order for me to return the item I would need the original Tiffany bag which I thought was ludicrous. I explained to her that all of the original Tiffany packaging as it relates to the item was there, so at this point we were arguing over a silly 10 cent bag. After a few tries, her manager stepped in to look at the item, receipt, and said yes we can accept the return. At this point, Tanjuakio was frustrated since she had to process the return. Right before she rang me up, she again mentioned that I needed the Tiffany bag. I immediately called her out and told her no that's not necessary and told her to stop being argumentative with me (a customer). After she processed the return, I immediately left the store. I would like to note that I've spent $10's of thousands of dollars at Tiffany's. But that's not the point, I guessed because I didn't have the right bag, was coming for a return, and dressed in shorts, I was treated like some sort of criminal or homeless man to be questioned at every turn. I'm hoping to follow up with the store director because this sales agent's attitude and overall decorum was trashy and unprofessional.

Mabel Chong is the real thing. She and her team put so much care into helping me find a birthday…read moregift for my beautiful niece, who loves her necklace so much. It wasn't my first purchase and it won't be my last. Thanks so much to all of you!

I made an online appointment for jewelry repair and arrived a couple of minutes early. From the…read moremoment I walked in, the reception felt noticeably chilly. As a person of color, it was hard not to feel a certain discomfort, especially as I was treated as though I might be lost or in the wrong place. After I confirmed that I had an appointment, Mabel examined my jewelry while I explained the repair I needed. She pushed back, saying she didn't see anything wrong with it. I explained that the piece was too large and didn't fit the way I wanted, but she continued to argue the point. Only after I stated that I wouldn't have made an appointment without a reason did she agree to make the adjustment. During the process, she questioned why I hadn't taken the item back to the store where it was purchased. I explained that it was a gift I'd received years ago and that I rarely wear it, so I didn't have a receipt for it. The entire exchange felt accusatory rather than professional. While I am ultimately satisfied with the quality of the repair, the overall experience left a bad taste in my mouth, and I won't be returning.

All of my friends and family have heard about how wonderful my experience here was in general, and…read morewith Christian in particular! This was the third place my partner and I went- I'd already found a ring I loved somewhere else but I knew it was good to look around. I'm so glad we came here! It's a more casual and mellow atmosphere than the other two places we went, which were lovely, but something a little smaller and more personal felt really good. It was also very helpful to be able to look in-person at all of the rings on display around the showroom. I had a strong idea what I wanted, but being able to see them all instead of explaining what I want and having someone go get a few at a time, was really nice. Every single person was so friendly. The person who greeted us, the person who let us know where to sit, and CHRISTIAN. So professional and informative, and also so wonderful to be helped by. Christian was super patient, personable, made it a really enjoyable time. It kindof felt like I had a really knowledgeable friend shopping with me (but it was him, it was Christian lol). We also found the same wedding band I'd fallen in love with elsewhere, but for a way easier price point. After thinking about it for a few days, my partner and I still felt so good about our experience with Vrai and Christian that on a whim, I BARTed back alone to do the "pick the diamond, make sure for sure" type of thing. Christian sat with me and STARED at settings and diaond combos with me. We tried on this ring- then that one- wait no the first one again- hang on, but see how this one does that- well what if... for 30-40 minutes. There's also really great information on their ecologically friendly process and, since I love the rings, we probably wold have gone with Vrai regardless. But Christian made it a no brainer and for this huge part of our life, we're very grateful for his help!

We had the best experience working with Leigh for both my engagement ring and wedding band. She…read morehelped us find the most beautiful marquise-cut stone and still encouraged me to try on a variety of styles outside my original scope, which made me feel confident that we truly explored every option. She was so personable, thoughtful, and incredibly conscientious about price and long-term investment, which we really appreciated. The entire process from selecting the stone to the organized shipping and handling on my fiancé's side, was seamless. She made everything feel easy and stress-free. We absolutely highly recommend her to anyone looking for an engagement ring, wedding band, or any meaningful piece of jewelry!

Absolutely unprofessional and a complete waste of our time…read more We came into this ring shop a week ago, spoke with staff in person, and scheduled an appointment for Sunday, January 18. We rearranged our schedule, went out of our way to make it there, and genuinely looked forward to this appointment all week. Only to arrive today and be told... we weren't on the schedule and they couldn't see us. What is the point of making appointments if the shop can't even manage something as basic as writing it down? This wasn't a walk-in--we did everything right, planned ahead, and still got dismissed like our time didn't matter at all. For a business that sells rings--items tied to meaningful, once-in-a-lifetime moments--you'd expect a higher level of organization, professionalism, and respect for customers. Instead, we were met with incompetence and zero accountability. If you value your time, do not trust this shop with something important. If they can't handle an appointment, I wouldn't trust them with anything more significant. Extremely disappointing experience.

Appointment-only experience. They will ship a handful of diamonds from suppliers for you to look at…read moreaccording to the specs you provide, and send a spreadsheet ahead of time. They are very customizable and it's all included in the cost. The prices are very good since they do the design and ring making in house and the settings are gorgeous. Audrey was super helpful and I had an enjoyable visit.

I couldn't love the store more! We wandered in and each one of us found something adorable. The…read moreclothes are so cute, the prices were great and the staff was so helpful and kind - they even threw in a headband with our purchase. I'll definitely be back and couldn't recommend this store more.

We enjoyed the ambiance of the store. Vicky was really patient and helpful to help me pick out the…read moreitems. Great selection of seasonal items too