I placed an online order for 3 pairs of Christmas earrings that were showing in stock and requested…read morepick-up for all 3 items (I needed these for several holiday parties/outfits that evening and this weekend). When I went to pick-up, they only fulfilled 2 pairs of the earrings. I asked why the 3rd pair was missing and the associate working in the pick up area said it's probably out of stock. I told her it was still showing in stock at their store and I was not notified that it was not in stock. I walked over to the Christmas earrings where the other two styles that were included in my pick-up order and there were 5 pairs of the earrings that they excluded. I ended up going to the checkout line and pulled up my app/order and asked the associate if she could release the fulfillment pending order and this should show it was fulfilled within the store/I picked up and charge my credit card that I placed the order or cancel the fulfillment pending and I can pay now. She told me she cannot do either and that they are going to ship the earrings to me. I told her I need them now for parties that is why I chose to pick up in person, She told me I'm going to have to call kohls.com and see if they can cancel the order. I asked her why did they do this when they were in stock on the shelf and imspecificsllynrequested to pick-up and she said well sometimes if they think it's a popular item and there are 1-5 left, they will leave on the shelf for the customers coming in the store, not customers ordering for pick-up ... WTH??? I do not recommend that you ever do a pick-up order at this store as this store as the sales associates are not trained or make any effort to provide assistance or find out the correct answers ... go into the store and find it yourself. I called Kohls.com and they said that they can only cancel orders in less than 10 minutes from when order was placed because AI automatically puts it in fulfillment status and once it's in that status, they cannot do anything and if I want to send back, I will have to pay the ship back cost. So the local Kohls store did not follow the customer order request, they did what they wanted to do and now I have to use my time/gas to go back to the store to return? By the way, it's prime Christmas shopping time and they only had one associate working the register at 5pm ... line was so long and I waited in line over 20 minutes because this issue could not go through the self checkout. I also went to the Sephora area when I was there and asked for assistance with a lip gloss I could not find and the girl acted like I was asking her to do the impossible. She said, if you don't see it we probably don't have it. I asked her if she could check the drawer where the brand/products were displayed and she gave me attitude because I asked her to look. I explained to her that I did not want to have to go to another location if they had it in stock because I have a party to go to soon. She then told me to go up the street to the stand alone Sephora store. I did go to the stand alone Sephora store and was immediately greeted when I walked in the door, asked if they could help and they found exactly what I needed. I told her that Kohl's associate sent me because she did not want to help me and the associate at the Sephora store told me that that is not the first time she's heard this and wonders why the Sephora still exists in Kohls ... my thoughts exactly. It's the lack of training of Kohls associates because the associates at the Sephora store are nice, knowledgeable and helpful.

I received the best customer service from Nahariah!!!! She went above and beyond her normal…read moreresponsibilities as well as being very friendly!!! She represents your store very well. I will definitely shop here again for Christmas this year. I really enjoyed our shopping trip.

The perfect stop when you're hitting Phoenix ! Had a blast…read moreat puma , asics , converse & Nike outlets . After a few laps of the strip - you've got your steps in for the day already .

Horrible management at this center. Had an issue with us being one of 2 cars parked next to each…read moreother and each were broken in. Our new clothing and luggage stolen. I tried to tell the management office office lead what happened and they did not want to hear my story. I was basicslly told too bad and that's what happens when you leave your suitcase in view in the car. Of course, I know the risk is mine, but the fact thry had zero sympathy and don't even want to hear about crime in their area is sad. The other car said they had stuff stolen. From the trunk. So sad. I did some calling around and Chandler police confirmed that crime stats are high at this shopping center... so be VERY aware or give elsewhere.

Had an amazing experience with staff today…read more As a colorblind person, I'm usually self conscious and hesitant on any style opinions. However, the staff really helped me out on my first interview. Picking my tailor suit this Friday.

Avoid if you're bigger than a size large, terrible selection and even worse service…read moreI recently visited the Men's Wearhouse in Chandler hoping to find an outfit for an upcoming special event, and it was one of the most frustrating shopping experiences I've had. Unless you're a size large or smaller, avoid this place entirely. Their in-store selection for bigger sizes (XL and up) is pitifully limited, barely any options on the racks, and what little they had was either out of stock in my size or looked like it had been sitting there forever. To make matters worse, the service was horrible. The staff seemed completely uninterested in helping. I stood there for several minutes and started browsing. The only employee interaction was "I'll be over to help you shortly". I browsed for 20-30 minutes not really finding many items larger than a L. I've shopped at other Men's Wearhouse locations before and had decent experiences, but this Chandler store felt very understaffed and unprofessional. Save yourself the headache and go somewhere else (or shop online/big & tall specialists) if you're not a smaller build. This location gets a hard pass from me.

The unprofessionalism I had witnessed today from the manager, Cameron, was absolutely absurd . As a…read morecustomer, I shouldn't have to witness any hostile behavior towards a worker and it put a horrible taste in my mouth. The mean girl behavior is sickening and I won't be shopping there anymore. ARITAT do better!!

I shopped at the outlet store in January 2021, as I am just starting out in horse showing for…read moreEnglish riding, and wanted to obtain a good pair of dressage boots. I could not find the proper size at the store due to the larger measurements I need for my calf sizes, which are large due to extensive kickboxing training. I received in-person assistance from employees Chris and Katie and they were able to place an order directly with the company for my size. However, the order was not coming through and I found out that the style and size we ordered was sold out. I then was put in touch with new manager Richard Young, who did and outstanding job communicating with me both over the phone and on e-mail to help me get my payment that I initially ran through the store refunded back to my account. The staff at the store and their manager really did a great job helping me in trying to find the right product!

Let me start by saying this is the best most stand up company ever!!! I'm going through a hard time…read morewith death of close family members and wanted the 250th flannel that sold out in hours the day it came out bought one for my recently deceased grandson for his memorial I made for him but I wanted a matching one but like I said gone quickly. I'm on a flannel site on Facebook and a person who works at Dixxon wants to stay anonymous I respect that reached out me personally and took care of Me within a day. I started my Dixxon journey a few years ago have about 10 different items currently and counting make awesome limited edition flannels that I love and get tons of Compliments on. I want to thank your company and especially my new friend he knows who he is making my day and year with kindness and generosity and believe me we will meet one day in person and I will thank you personally. Keep up with the great gear guys love everything you do. Much love and respect

The story behind this company hits so close to home! I am proud to be a customer and supporter of…read morethis company. Just received my first order and it was everything I expected. Awesome quaility,design on point,and they even threw in a extra sticker cause they can! I appreciate it all. Thanks Dixxon crew.

Huge disappointment all around. SO went into the store shopping for jeans for brother. After…read moresearching the entire store they don't have have 2 pair of his size. In order to take advantage of the sale she got one pair of the wrong size so they could be exchanged a couple weeks later when they received a new shipment. She went to the line and cashed out with the lady with the gray sweater chased out the SO. The SO explained they didn't have the correct size, so the cashier with the gray sweater offered a gift receipt to exchange the pants later. The cashier refolded the jeans and bagged them. Once the transaction was complete the SO and I begin to walk out. The alarm went off as we begin to exit the store. The associate failed to remove security tag on the jeans she just folded. The SO handed me the receipt to go have the cashier remove the tag. I went back to the same cashier the just checked us out and was told I needed to get in line and chided me for trying to skip. I get in line and wait to again to get waited on. While in line a man with a hat on with a sticker on the bill takes over the cashier station. I thought it was a cash pickup but he kept just playing with the register while the cashier waited. The SO who was waiting on me outside was texting calling me wondering what was taking so long all the while the associate extended the wait just because they could. The line backed up more. Finally the cashier went to a work station caddy corner to the one she was working. Finally the line starts moving again. I finally get waited on by the lady with the braids. I explain my SO just purchased these the moment before and needed the tags off. I also provided the receipt as proof of purchase. I was informed that she could not do that and said I had to see the lady in the gray sweater. The same lady who waited on my SO and left the tags on and told me to go get in line to be helped to get the things removed. So I have to wait for the lady on the gray sweater to finish with her customer. Now I finally have her attention and explain that my SO had just purchased these from her and she had folded them but did not remove the security tag. I asked her if she could please remove the tag and produced the receipt. She finally did. I asked if she was the only one allowed to remove tags since I had to be directed to her to remove the tag. I was informed they the other associate "probably misunderstood my request." I asked to speak with her supervisor 2x to explain my frustration and was promptly ignored. Finally I gave up and just left the store. Long story short is to avoid this place like the plague!!! I ex

Walked in here with the intention on buying 3-4 SPECIFIC pairs of pants. As I am very tall I was…read moreVERY surprised to them having my actual size and was excited and ready to buy after trying them on, they even had higher sizes so that even if my natural size didn't fit I could go higher! Awesome! It was 7:34 and not a literal SOLE in the store besides me my wife and 2 employees I grabbed the pairs and went and asked "can i try these on".. Sale done as soon as I can try them on . The manager JES a brunette looks over and says "our fitting rooms are locked for the night"... like she didn't have the key on her hip as we speak... So I'm like wow that's weird nearly 30 minutes left for you to work and you've chosen to not fulfill part of your job because you wana go home early so you can walk your fish. VERY DISAPPOINTING. So I was like wow ok that's weird , as I'm walking out I literally see a girl walking out of a fitting room... so I turn around and ask a red head employee who wore glasses who was kind of un aware of the store because she did 3 full circles in the store before she found me ANY PAIR of 501 shorts in a 40 waist , I ask.. is that your manager ? She says oh yea it is, I reply what's her name? She goes silent and says over her headset, "HEY , can YOU come out here". Like she was trying to keep it a secret from me lol. Anyone that has worked retail or anywhere with a communication device knows nobody gives a direct order over a headset they say hey John can you hop out here for a sec... My wife says it's honestly not that serious we don't need her we would just love to know her name for her awesome service. She says oh Jess under her breath -___- ........ So I'm writing this review in hopes that somebody higher than Jes knows that she cost you about $250+ dollars because she was in a hurry to leave the store.. as a 30 year old man never have I had a pair of Levi's jeans and never have I heard of a fitting room closing EARLY. Guess I'll never have a pair and I doubt I will ever be told the fitting rooms closed early again . SIDE NOTE AND KICKER! When I asked JESS for the fitting room she said they are closed early for the night and that I could buy them and return them whenever I want? I live 40 minutes away from this store and will never come here again how stupid and ridiculous do I feel even typing this ridiculous interaction. DO BETTER .

My latest thing has become Boot Barn. Not just one location because the stock seems to vary…read moregreatly between stores. This is the newest location. Wide, open space with product nicely displayed. SADLY, they seem to lack product. Such a huge selection of women's clothes at the Mesa location but it's crammed into their limited space. Here it is quite the opposite. Very few items to choose from but so much space where it can easily be displayed. Store is new and because of this it's clean, open, organized. Boots nicely displayed in good size aisles with sufficient lighting. Hats well displayed so various sizes, colors, and styles are easy to access. Unfortunately there were no ladies fashion style cowboy hats. Prices competitive. And added bonus, you can shop online, order items and pick up here or at one of the other Valley locations. So if a particular item can't be found here, you're likely to find it online. That includes sale items. Pretty good dealeo.

I had a frustrating experience at the Chandler Boot Barn. I went in to have the shaft of my boot…read morestretched, but the manager also marked the width, even though I only needed the shaft. When I asked why, she spoke to me as if I didn't know what I was talking about and then she said, and I quote "I would know I've been doing this longer than you." I ended up checking with another Boot Barn location to confirm what 'width' meant (they confirmed I was indeed correct), and then went back five minutes later. Unfortunately, when I returned to pick up my boots, I had to deal with a whole guilt trip that I was picking up my boots early and that they were gonna do exactly what I wanted. I would like to preface that I did not tell them that I didn't believe them I just simply said that a friend of mine was going to do it for me that was closer to me. Overall, definitely not the best experience, and I hope they can improve. I will say that every other employee that was not "PJ" ,their general manager, has been amazing and helpful And that is the reason I'm still giving it three stars.

I absolutely LOVE quiksilver. The vibe in there always reminds me of home. I always come visit a…read morefew times a year but this year was different. The employees weren't the same and friendly anymore. The two young lady's that were managers always made sure I had what I needed and we would catch up like old friends! When I had come in hoping to see them and the crew, the new assistant manager let me know that none of them are there anymore. This place has gone downhill with their uplifting spirits! Quiksilver please bring back the old vibes!!!

This place is great. They sell men's and women's clothing in Quiksilver and DC. What I like about…read moreQuiksilver is that most of their shorts are made from recycled plastic bottles. Also, they have quite a few shorts with an 18 or 19 inseem which is hard to find; I prefer shorter length. Their shorts and trunks are lightweight which is nice for the summer. They have tanks, shirts, shoes, skateboards, hats, water bottles, backpacks, sunglasses, and much more. For a big name brand they are my favorite due to environmental friendliness and their stuff fits well, it last a long time, too. Got some amphibians here a few summers ago and wore them in Belize and Guatemala for 18 days straight...caving, tubing, hiking, swimming and they worked great. Dried fast and were always up to the task whatever it was. Scott and Blake are good guys as well as the rest of the staff.