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    Recommended Reviews - Vance Medical

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    2 years ago

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    FastMed Urgent Care

    FastMed Urgent Care

    2.1(22 reviews)
    2.0 mi

    Absolutely unacceptable experience…read more The front desk staff repeatedly entered me as the primary insured even though I clearly explained multiple times that I am covered under my parents' insurance plan. Instead of listening, they continued entering the wrong information and repeatedly told me my insurance had been "terminated." The problem wasn't my insurance--it was their inability or unwillingness to process the information correctly. A simple mistake turned into a complete waste of my time because no one stopped to actually listen. The level of incompetence was shocking. Rather than trying to solve the issue, they kept insisting the system was right even after I explained exactly what was wrong. It felt like basic problem-solving and customer service were completely absent. On top of that, the office atmosphere was terrible. Staff appeared disengaged, several were on their phones, and no one seemed interested in helping patients. The entire place felt unprofessional and poorly managed. I would not recommend this location to anyone. Save yourself the frustration and go somewhere else. I'd gladly drive to Oxford or Durham before ever coming back here. This office seriously needs better training, better management, and staff who actually listen to patients instead of creating problems that never should have existed.

    We had the best experience with the entire staff, from front desk to the medical team. The care…read morethey gave to my 10-month old granddaughter while we were on vacation nearby was exceptional. We are so thankful!

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    FastMed Urgent Care

    FastMed Urgent Care

    2.1(28 reviews)
    34.5 mi

    Thank you Dr Wilkinson for treating my husband with dignity and respect... he felt at ease and was…read morehappy that you were a humble person interested in making him feel important, contrary to the doctor at the Raleigh location who was super arrogant and mean. He went in Thursday, June 4 for DOT certification for his job at Loomis. Thank you again!!

    I went to FastMed because I was concerned that I might have pneumonia, a respiratory infection, or…read moreanother respiratory illness. I specifically told the nurse practitioner that I was coughing up extremely thick sputum that was light green/light brown with a faint streak of blood in it. My temperature was normal and my oxygen level was 95%. The nurse practitioner listened to my lungs and said they sounded clear. However, no chest X-ray was done, no labs were drawn, and no swab or other testing was performed. I was not given a diagnosis. I understand that my lungs sounding clear and not having a fever were reassuring, but I was concerned about the symptoms I was having--especially the extremely thick, discolored sputum with blood in it. I went to urgent care specifically to find out what was causing these symptoms and whether I had pneumonia or another respiratory infection. I left without knowing what was wrong and feeling that my symptoms had not been thoroughly evaluated. I was very disappointed with the visit. Clear lungs doesn't mean no illness present.

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    Vance Medical - walkinclinics - Updated September 2026

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