If you need to see an Optometrist, I urge you to give Dr. Robertson (Dr. Kelly) a visit. I have…read morebeen a patient of hers since 2007 (when I was in middle school) and wouldn't want to go to anyone else. She is such a friendly and kind individual who makes visiting the eye doctor such a fun and carefree experience. She does a great job of explaining things without using too much terminology/jargon that is challenging for the average person to understand. She will also take a great deal of time to make sure you are comfortable in your contacts if you choose to do a fitting. I still remember her helping a pre-teen me put in my contacts for the first time and her patience and advice she gave me. My husband, cousin, and a couple of friends are patients here as well and I always hear great things!

My new first choice!!! Excellent service!!! Dr.Roberson is…read morethe nicest most thorough Optometrist I've had the pleasure to visit for a Rx in 28 years. Parker, Kelli and John put the customer patient first. John is amazing optician. John is an master at edging lenses , his skill is second to none. I whole heartedly recommend this business and the team at Pro Eye Vision Center LaVista, NE.

My husband was tasked with the job of finding a new vision specialist in Omaha. How fitting, eh?!…read more The staff was very friendly and I held my breath as I had a 5 and 6 year old and myself to get exams done. I don't think the whole experience could have gone any smoother. From check in to the different exam spots and ending with a prize and new spec fittings for our oldest. I really enjoyed the conversation between the Ophthalmologist and the boys. She was able to handle their questions and energy with ease. I look forward to our next exam. My husband also went a week later and got his done as well. He said he was impressed too. He doesn't always comment on service. ;P

Dr. Bruegman was fantastic! This was my first time here and I felt very well taken care of. She was…read morevery thorough and educated me more than any other place has before. Would recommend to anyone!

Appointment was for a Tuesday. They had it down for Thursday. Can't make a Thursday so why would I…read moremake it for then ? What's really funny is I get a robocall Monday night confirming my Tuesday appointment. The receptionist is rude as hell and condescending

On Wednesday night, my baby scratched my eye. Talk about pain. My husband called Brumm for me in…read morethe morning and they got me right in.. I saw Dr Cleaver, who was kind, gentle, and used a program to show me exactly the size and location of the scratches on my eye (there were 2), after he measured them. He then put a contact on my eye to protect it as it healed. Oh, I should mention here the lovely numbing drops they used. Those were fantastic! I ended up calling the office before close because my eye hurt much worse than before I had the contact placed. The tech I talked with asked me if I was using the drops Dr Cleaver gave me - she mentioned 2 drops, but I'd only been given one. She said "the gel drops?" And I said, no. Should I have some? She said no. Turns out, yes, that would have made my experience significantly less painful. I don't wear glasses and therefore have never worn contacts. The next morning I called to be seen early because I was in excruciating pain throughout the night and still that morning. (My appt was at 4) and they got me right in, which I was thankful for yet again! I went to the other location to see Dr Cleaver who was again great, and the tech I saw made the whole experience way more pleasant. Dr. Cleaver said my eye was very dry which was contributing a lot to the pain. He removed the contact, his bedside manner was great especially when I couldn't stop twitching haha. He used a more dull instrument on my eye so he wouldn't poke my eye (big YAY for that) and set up a follow up so I'd be able to see a dr if for any reason my eye wasn't okay. But I canceled because it was. His instructions were great, other than the lack of instruction for the eyeball that had never used a contact before. Oh, and the wait was very long the first time and pretty long the 2nd, which contributes to the star off. But I recommend and would go again without question if needed.

Overall, we've had a good overall experience with the actual appointments. The problem has been the…read moreordering of the contact lenses after the appointment. Recently , on two different occasions the office personnel did not place the order for contact lens. It wasn't until we reached out to them about when the lens would be in that they discovered the two different orders were not placed. That is very frustrating and not good customer service!

I have struggled with having good eye/eye doctor experiences so I was looking for someone new. From…read morethe moment I reached this company and was able to get an appointment scheduled with in a week - I was happy. The staff who checked me in and did my initial testing were all wonderful. The doctor made me feel so comfortable and retested me looking for cataracts. He found them and explained that they may have been what messed up my lasik's a little. He was great to work with and I did not plan to get my eye glasses here as they often seem more expensive at the doctor's office, but man was I happy to find an affordable option and had them in less than two weeks. I am so happy I found this place and plan to reach out to them when I am ready to consider having my cataracts removed. But will also do my eye appointments here.

Unfortunately I'll be finding some place new for my kids. I will note it's not because of the DR…read morebecause she is amazing. However my son broke his glasses, I took them in to inquire on a new pair and was told they wouldn't be covered. I was told if his prescription changed then it would be covered and was offered an appointment. They said it would be a refraction since he wasn't eligible for a full exam yet. Have the appointment at the end get told it's not covered by insurance, was never told this til the end. Luckily I had the funds but then go to inquire about glasses and was told his insurance did in fact cover breaks and he could have got a new pair from the beginning. So I wasted time and money due to lack of communication and knowledge. So now I'm out money and my son still needs glasses.

Have been coming here for almost 3 years and today was refused service because of my insurance I…read moredon't know if the lady had a problem because I was young and HAVE TO SEE A GLAUCOMA DOCTOR or has personal problems I was t there just for a prescription I have high eye pressures and was referred

I recently moved optometry offices due to administrative frustrations with my prior doc and LOVED…read moremy experience at EyeCare West! I love that they turned the old Village Inn next to Oakview into their office and they utilized the space well! Huge selection of frames, including Maui Jim sunglasses, friendly and competent staff and I found the exam to be very thorough. I definitely recommend!

EYECARE LESS! This place is a hotbed of immature staff who like to bully their patients. From the…read morejump, this place has treated me horribly. When I reacted to their bullying antics, that is when the gaslighting began. Dr. Lichtenburg is the owner and she is the leader to her minion staff. She allows her "top notch" front office girl, Candy, to get in patients faces with pre-mediated designs on possibly physically harming the patients, she instigates and promotes bullying and Dr Lichtenburg allows grossly over exaggerated situations to occur. I felt threatened in this office. I felt disregarded and there was ZERO accountability from this office or office manager for how their staff mistreats patients. Right, wrong, or indifferent, there has been reasons as to why I've had difficulties with this horrible practice and it all boils down to how staff are lead and their is ZERO positive moral and very poor leadership. The owner should feel ashamed for her behavior. The last time I spoke with the doctor, she called me acting concerned about what had happened the previous day, and then cut me off mid sentence and began bullying me herself. When I hung up on her, she kept calling me back. I finally had to tell her to stop calling because it was beginning to be harassment. I hate to say it but I think my unfair treatment was due to me being Hispanic. Sad but true.

I have been under the care of both Dr Astuto and Dr Brammeier since they started business at Costco…read moreLa Vista. Contrary to other reviews, my experience has been exemplary with every annual visit. Personnel are friendly, competent, and professional with each transaction. Both optometrists explain carefully the results of the eye exam, potential problems observed, and possible solutions to those problems. For comparison purposes, I was sent to the Truhlsen Eye Clinic at UNMC on the recommendation of my physician and experienced the worst possible interaction. No explanation of the exam, no interaction with an optometrist or optician, no results provided - truly a waste of time. EyeQ, on the other hand, was totally professional at every turn. Regarding payment and charges, EyeQ works smoothly with the insurance programs that they are members of, explaining every charge and taking advantage of every savings available. I'm guessing that the problems the other reviews experienced is a combination of wait staff inexperience, miss communication, potential lack of listening by both parties, and anger issues occurring at the front desk. You can bet that if the service provided by EyeQ and its optometrists was not up to COSTCO standards, they would not be in operation at that location. Scam EyeQ Optometry is NOT but if you are looking for thorough, professional eye care then you cannot go wrong with Drs. Astuto and Brammeier.

Worst experience ever. Went for a standard eye exam for me and my 2 daughters. Was not told they…read moredidn't accept my insurance, in fact before I booked the appt on the phone we even spoke about my insurance and gave them my insurance information which they took down and also charged me a $75 up front fee that would go towards my charges when we got seen. I questioned this and asked what if our insurance covers more than that and they explained I'd be given a credit back if that was the case. Had proof to verify this conversation mind you. The day of our appts we went in and I was charged over $535 for 3 of us for routine exams. Mind you if we went in network, which i was told we were, we'd have an minimum copay for each of us. I tried to explain my experience to the Dr after I was in shock by the amount. I provided her all the details of the pervious conversation in hopes she would make this right. She told me the girl I talked to initally no longer worked there and she 'SHOULD' have told me about being out of network. In the end, all she did was credit me back for the $75 pervious charged that wasnt accounted for when they charged me for the exams and a $80 credit for a dilation charges for my daughters but that is it. In the end I still spent almost $400 just to get our prescriptions renewed that doesn't include contacts or anything. Had they not lied to me about my insurance coverage I obviously would have never booked an appt here. I think they are running a scam and I don't think I'm the only one this has happened to and I'm likely not the last. Would NEVER recommend, not even to my worst enemy. I was robbed and lied to and they had no desire to make it right what so ever because they are running a scam "protected" under the national name of 'Costco.' Brilliant business scheme I suppose but not for the end consumers. Good luck if you decide to book!

Beautiful office, very tech forward, and super lovely staff. From the start, I had a pretty great…read moreexperience at this office. I had to switch from an office I already really loved due to moving so I was nervous. The checkin person was incredibly friendly, the initial person I worked with during my exam was as well, and the doctor was engaging and thorough. I had zero complaints and was ready to leave the office to write this as a five star review.... So why 3 stars? I work in the insurance field. I understand the importance of taking ownership of your own benefits and not relying on a medical office to provide you with the information about what coverage you have. For this reason, I checked my vision benefits before my appointment and knew that I had a $10 co pay for the exam and a $0 copay for my contact lens fit/follow up. I've had the same plan for several years and that's always been what I pay but it's still good to check in case coverage changes. At check in I was offered a $39 photo of my eye in lieu of traditional dilation and I agreed as I hate the idea of getting my eyes dilated. For those doing the math, I'm now up to $49 due for my appointment. At checkout, I was told my total was $153. That's a difference of $104. I paid it and then went to my car to make sure I didn't misread something on my coverage. Nope, $0 exam copay, $10 lens copay.... I go back in to ask the person at check out. She explained to me that I had a "premium" contact lens fitting which is only discounted at 10% per my plan. I did see this on my benefits but have never been charged for a premium fitting so didn't think it applied to me. I'll say this, if I wasn't one to know things about insurance coverage I may have just accepted that as "just the way it is." I could have easily accepted that I got a "premium" fitting because they used extra technology that felt high end. But that's not what premium means. When I asked what the difference is, the person at check out said she's been asked before but doesn't really know. She offered to find out from another person in the back. She was very kind about the whole thing and happily went to ask and brought back a print out explaining the difference. I was told someone would call me because the person she tried to ask wasn't available. There was a lot of vision jargon on the printout that I didn't understand so I had to go home to look up the meanings. Basically it means this.... If you have regular bad vision like not being able to read a street sign far away, you don't need a premium exam. Premium is for premium lenses: astigmatism, multifocal or monovision lenses, post-surgical lenses, etc. I was called the next morning and told that they'd made an error in coding and was overcharged by mistake. They had already initiated the refund to my card for the additional $104 that wasn't truly due. Great! Glad that's squared away. However, my 3 stars still stand. It's 1000% possible that it was an honest mistake. These things happen. It's also possible that it wasn't a mistake and they're up charging for the reasons I stated above. Because if I wasn't me and heard premium exam I might have just agreed to paying it because I could see how the extra technology might make it "premium." Ultimately, I couldn't confidently refer my grandparents to this office without feeling like I needed to check their receipts after every visit.

Omaha Primary EyeCare is top notch. Dr. Johnson was so professional and easy to talk to during the…read moreeye exam. I was fortunate to have Stephanie help me. She was friendly and knowledgable. The front desk staff was attentive and friendly. Great place to go for eye care. Jan L.

Dr Hurd was very thorough with me. She explained things clearly and she had an excellent bed side…read moremanor. All the staff from the front of the house to the back of the house was kind and helpful. I literally had no wait times. The office and rooms were well kept, very clean and modernized. I would recommend Dr Hurd to anyone. Awesome visit. I'm happy I chose this office as my new family practice for all my health needs.