Truly Life-Changing! I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful! read more

I scheduled an appointment to see a car that I found on their website. Upon arrival, the salesman immediately asked for my license and wanted to know if I had a trade. He asked about financing, and I said that I didn't need financing, but I wanted to see the car first to decide whether I was interested enough to take the test drive. He said this was standard procedure. I gave him my license and asked to see the car. I also gave him the keys to my car for appraisal. He said he had to make a copy of my license and get the car. I waited 10+ minutes for him to copy the license. When he returned, he said that he had to go bring the car around. So, this annoyed me right off. He knew I was coming, but the car had not been brought around, and it took 10 minutes to copy a license. After another 5-10 minutes of waiting, he returned with the car. It was dirty. He said that of course, if I buy it, they will clean it up. He also said that there was only one key, but he would find out if the existing warranty would cover a replacement key. WHAT? I drove the car and I actually liked it. BUT when we returned to the showroom, he went to the back to "run the numbers." They also appraised my trade, which is in excellent condition with very low miles. I had already run numbers on my car, so I know what it's worth on multiple platforms and in all conditions. I waited another 20+ minutes. He came out with the finance guy who put a sheet of paper in front of me and said, "sign here" and he would go over the numbers. I said, No. I'm not signing anything. They lowballed me by $8,000 what I've researched my car is worth. I understand the dealer's need to make a profit, but that offer was laughable. I said that I was unhappy with the "numbers," thanked them for their time and stood to leave. I asked for my keys, which they hadn't returned to me. Finance guy kept talking. At that time, my son, retired Navy, asked the finance guy for my keys. The finance guy kept talking. My son said that the conversation was over. It felt like we were being held hostage. We were at their mercy, forced to hear their spiel because they had my keys. My son demanded the keys for a third time. Finally, the finance guy stood, told the salesman to get my keys, and walked away. We waited another 5 minutes for my keys and left. I told the finance guy that I am a 67 year old woman, and this was not my first car purchase. I was disappointed in the lack of courtesy and professionalism. Perhaps they need more training, because they didn't know how to treat a customer with respect and simple kindness as opposed to fake smiles and obvious games. They were my first stop, but I've found the car I'm interested in at a couple of other dealerships. I'll be visiting them this week. The good thing is that I don't need a new car. I simply wanted to downsize. I'm not in a hurry and will wait on the right deal. read more

Mary' V If your team would've been committed to resolving my problem. This would've been done months ago,if your team was truly committed to communication this would've been done months ago! I'm gonna have to pass, stepping foot into that dealership ever again. And at this point, it's down to trust. I don't trust this dealership. This everyone is what fixed my leak in my exhaust system! This is also what they were giving me so much grief over trying to fix. Evidence that there was Stran in that area that crushed the gasket, causing the leak after the engine replacement. $36.00 for the part plus labor. read more

Vandergriff Hyundai - Exhaust gasket from bottom of cat converter into secondary cat converter - Car Dealers Near Me - Arlington, Texas

I have had my Santa Cruz for just under a year's time and have been here for the 3rd and last time today. First time taken in for sensor issues, random alerts on my dashboard coming on every time I'm driving for no reason. They reset the computer, and after several months it started up again. Second time, came in for the same issues with the sensors, in addition to the transmission slipping. They said it needed an ignition coil replacement and that cylinder 4 was misfiring. They said they fixed these things. The third time I came in because the sensors started popping up again, with my transmission slipping again. in addition to a new one. I was about to leave a parking lot and drive into a 2 way intersection when an alert popped up that my engine was turned off and to restart it. If this happened literally 5 seconds after I would be in the middle of the street and l very likely could have been T boned. After running a diagnostics test I was told they couldn't find anything. The only possibility being that my license plate frame was blocking the sensor, and because of that being something I put on the car, I would have to pay for the testing because it wasn't covered under warrantee. I would have paid for that, but when I came in I was told by Fabian that even after taking the frame off the LICENSE PLATE ITSELF was blocking the sensors. Because I DID NOT put the license plate over the sensor and it's how the car comes I told them I shouldn't have to pay for it. They still told me I had to pay for it because they had to run a test on it. I am no longer allowed back cause I refused to pay, which is fine since the 3 times I went they could not solve the issue at hand. Attached is the alert that popped up on my dashboard, that I showed to hyundai, that they failed to figure out the cause of. read more

Vandergriff Hyundai - Car Dealers Near Me - Arlington, Texas

misleading ads/information and dishonest sale staff and very unprofessional general manager. They will waste your time. Worse is the manager is worse than his staff. No wonder read more

First time buyer and the salesman Gabriel made the process really simple and quick. From the start, was very honest and answered any questions I had; which made me confident in both myself and the situation. The prices are fair and upfront. On top of that, the team gave me incredible feedback and insightful with explaining my options and making sure they found a car for my needs. I felt very supported, never pressured. I recommend buying from here and asking for Gabriel. You'll get honesty, great value, and genuine guidance. read more

Vandergriff Hyundai - Car Dealers Near Me - Arlington, Texas

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The customer service team responded and asked me to reach out to them to "solve the problem", so I did. And...nothing! They have not responded at all. They send the same response to everyone who leaves a bad review, and then they don't actually follow up. If I could give 0 stars to this place, I would. They do not care about their customers and it shows in person and online. Thanks for nothing Vandergriff read more

Torry was the absolute best ! He was able to put me in a 2026 Hyundai Elantra. He worked very fast yet efficient. Loved every moment:)

Salesman KJ was very attentive and took his time to teach me some features of my new car. Look him up next time you to the dealership.

Purchased a used 2022 Chrysler 300s. Aside from the fact that I paid more for the car than I was led to believe(found some extra charges I didn't know about) and find out there is only one key to vehicle after purchase ($500+) now I find out they can't repair the exhaust tip that was promised at no charge. So make sure you get car repairs done read before signing the contract. On a plus note my salesman Dylan was a pleasant and helpful young man. UPDATE:05/01/2025 After I posted my review the owner replied I should contact sales manager Ryan Rios to resolve my issues. I contacted them and talked with Ryan, Mike Kent and Bernardo. The said they would order the parts and fix the car free of charge. I received a call that the parts came in on April 30 to bring the car and they would also loan me a car free of charge while it was in the shop. So far so good. The repair shouldn't take more than a week. 05/03/25 update: Thet did the repair and it looks great. Very satisfied. read more

Vandergriff Hyundai - Before pic. - Car Dealers Near Me - Arlington, Texas

I went into this dealership to purchase a vehicle that was pre-certified. I test drive the vehicle to find LOUD suspension noise & vibrations. I bring these problems up to the sales manager to get told these problems are just cost of ownership & sign the contract. Yeah no cost of ownership is very different than a car that is not roadworthy. This Dealership does not care about your safety nor your financial security. They are looking to scam people. I'd avoid this dealership at all costs. read more

horrible dealership to work with they are very deceiving and will scam you. Won't send you paper work and fail to disclose information of who you are financing with even though they said they would give it you you once you picked up the truck ( which has not even been driven off the lot !!!) Sales agent was Angel and manager was Demarcus No longer responding calls or text messages. They a have not been able to fix the truck that is being financed and was supposed to be ready 2 weeks ago ! Take your business elsewhere !! DO NOT COME HERE THEY WILL SCAM YOU !!!! read more

I came in for an anti-theft recall. When I received the car back, the steering wheel started scraping internally as I turned it. That tells me their technicians are sloppy. read more

The service Director Moe I thought was gonna be cool but ended up really disappointing me he would never give information of my car he would never answer calls and lie saying he would call us and send messages but always bull*hits he is a liar and just terrible to work with he should be ashamed of himself Then when he finally called me he yelled at me and saying in a rude tone and I was mad ofc because the whole time for a few weeks of calling and texting and constant lying and bullshitting about my car He wants to point fingers acting like he did do all the things saying he DID call and gave us info on our cars status when he CEARLY DIDNT That man should be fired Whoever has him as an advisor or has to talk to him GOOD LUCK BE prepared to be bullshitted and lied to for weeks! read more

Scam dealership engages in bait and switch techniques. They are advertising a 2017 vehicle on car gurus for $16,891. When you arrive at the dealership they won't honor the price and add $1,000 to that, then claim that they need an additional mandatory fee of $2,795 for "reconditioning". Out the door, they want a minimum of $22,395 for a car advertised for $16,891. That is to say nothing of the other fees that they consider optional. They claim the car is worth $20,360, but they are willing to give you a "deal" of $17,891, but after their add on's....$30,552. You could buy brand new for less. Don't let your family get swindled. Avoid Vandergriff like the plague. I'm going to send the video, photos, and documents to the AG and the licensing agency. read more

If I could give this dealership a 0, I would. Their customer service is terrible and they lack integrity. My daughter found a car she wanted, and I tried negotiating a rate with the dealership. They offered a discount, but when the agreement was sent, it was $800 less than promised. Despite this, we decided to proceed. On our way to pick up the car from Austin, I texted the salesperson for the Carfax and said see you soon. Near Waco, the salesperson called to say the car had been sold. My daughter was heartbroken, and the salesperson was rude when I questioned their service and integrity. They didn't honor the discount and sold the car while we were en route, claiming we took too long to respond. I have texts and emails to prove otherwise. I wouldn't trust this dealership with my money, and I doubt they treat other customers any better. read more

We did not end up buying from here because each of the cars we wanted sold earlier in the day. However, if we had, Rianne did a fantastic job. She was quick, helpful and was a good listener. I can see why she was their top salesman last month. I would trust sending my daughter here. read more

Vandergriff Hyundai - Rianne's business card - Car Dealers Near Me - Arlington, Texas

Torian and Rueben made everything easy and straightforward. Tori was great and in constant communication with me throughout the whole process. Tori is proactive and eager to help you find a vehicle that best suits your needs. Rueben was thorough, personable and quick on the business end. Thanks to both. read more

My sales consultant, Torry "T's Got Your Keys" Gardner, was on point, friendly, and honest! I really appreciate everything he did to get me in a car today! If you need a car, T's Got Your Keys! read more

Vandergriff Hyundai - Call Torry Gardner if you need a car! - Car Dealers Near Me - Arlington, Texas

Vandergriff Hyundai - Arlington, Texas I was in search of a vehicle capable of towing my travel trailer and located a used SUV on CarGurus listed by Vandergriff Hyundai in Arlington, Texas. The advertisement described the vehicle as a great deal and stated that it was equipped with towing features. Upon inspection and test drive, the vehicle appeared to be in good condition; however, I discovered that it did not have the advertised hitch or brake controller. The dealership assured me that these items would be installed prior to delivery. The sales representative demonstrated minimal interest throughout the process. He presented a pricing sheet for signature, which, regrettably, we did not review closely at the time. When I later requested a copy of the original document, the dealership was unable to produce it, and I noticed that the vehicle listing had been removed from CarGurus. Communication with the salesman ceased, and while his manager was somewhat more responsive, follow-up remained inconsistent. When I arrived to pick up the vehicle--two days later than promised--it had no fuel, and I strongly suspect that additional charges were added to offset the cost of the towing equipment installation. Overall, the experience left me with the impression of misleading advertising and questionable sales practices. read more

Beware of deceptive business practices! I had an extremely disappointing and frustrating experience with Vandergriff Hyundai. I purchased a vehicle in early March 2025, put down a $3,000 down payment, and was fully approved through financing. Over a month later, the lender backed out of the deal (not my fault), and I was forced to return the vehicle to the dealership. I was initially told I'd receive my full down payment back, but Vandergriff Hyundai management (used and general sales managers) then informed me they were withholding over $400 due to "mileage." There was nothing in the contract stating they could legally do this, especially when the deal was canceled by the lender--not by me. When I filed a complaint with the Better Business Bureau, Vandergriff Hyundai doubled down and falsely claimed there was damage to the vehicle, citing a "splash shield" issue. This was not true--the splash shield was loose and was removed by the dealership themselves after I notified them of it during my ownership. At no point was this ever mentioned as damage until I challenged their decision to withhold my money. Only after I pushed back and exposed their lies on the BBB did they finally refund the remaining amount of my down payment. This whole experience felt shady and dishonest. I expected professionalism and transparency but was instead met with deceptive tactics, false claims, and a lack of accountability. I would strongly urge anyone considering buying a car here to shop elsewhere. This dealer violated the Texas Deceptive Trade Practices act and several other consumer laws of Texas with these business practices. read more

After receiving terrible service from two other employees, I was able to meet and experience salespeople Dylan who was phenomenal! He was patient, kind and honest. I was able to get into a new car that I love! read more

We just purchased our brand new 2024 Santa Fe from this dealership. Charles our Sales guy was absolutely amazing. Rick the floor manager was also really nice and really helped us out. If you are in the market for a new car, please call on Charles. He will not disappoint. read more

Vandergriff Hyundai - Car Dealers Near Me - Arlington, Texas

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I wish I would've looked at the reviews before doing business here. First off, I have my current lease through this place. Hyundai finance doesn't allow any 3rd party to pay out your lease. (Example, Carvana) Second, I wanted to try to buy my car that is currently in a lease. I have 9 months left on my 36 month lease. They will not be flexible with your lease contract or work with you if you want to buy it. They want to juice every penny they can from you. Next, I went in a couple weeks ago to get quoted for a used $42k vehicle. They were trying to get me to pull out a $83k car loan! I strongly suggest not leasing or buying here. A sleazy place to try to do business. read more

Sleezy car salesmen! They are liars and don't value people's time. What a waste, they tell u anything just to get u in the dealership and once ur there they try to sell u on a bunch of BS they had agreed not to do already. Wish I could leave 1 star read more

Terrible Experience with Prearranged Pricing I had a prearranged out-the-door price for a car and had set up an appointment in advance. However, the entire process turned out to be extremely frustrating and disappointing. The first time the salesperson came back, the price was $20,000 over the agreed amount due to added accessories. I refused, and he returned with a lower price, but it still wasn't what we had discussed. On the third attempt, he was closer to the agreed price but then claimed the car price was different because of the lease. Fed up, I asked for my keys back for my trade-in. While driving home, I received numerous texts from the dealership saying they talked to another manager and could now do the deal if I turned in my lease. To make matters worse, my lease is worth about $1,500 more than the turn-in offer. This experience was a complete waste of time and very frustrating. I would not recommend this dealership to anyone. read more

Chris and Demarcus took great care of me, and made sure I left satisfied. The process was straight to the point with no run around whatsoever. They did exactly what they told me they'd do before I arrived to the dealership in a timely manner with efficiency. So grateful for my experience. Mr. Abebanjo was a huge help as well! read more

This kind of dealership is why the industry has a bad reputation...They have a mandatory reconditioning fee of 2998$ on used cars.Then LoJack for 1000 and document fee and other mandatory addons..To top that they don't know how to treat a sales conversation without getting Rude and obnoxious..They insist on selling on payments rather than a out the door price.. read more

Thank you Angel..... We had our pre approval letter from our bank and it was easy peasy. Finance person even found a lower rate for us. They were extremely busy and took longer then expected but, even got payment where we wanted with no down. TY read more

NOTE: Just adding this early so people see it. It's ILLEGAL for a dealer to impose mandatory packages or "dealer prep" charges that aren't included in the advertised sales price. If they show you a quote that includes mandatory charges other than document/title fees, take a picture of the page, get a screenshot of the original advertisement, and take 5 minutes to submit a complaint to the Texas DMV. You'll be doing a service to all car buyers. AVOID! This place is every sleazy car dealership stereotype rolled into one. 7 TxDMV complaints (about to be 8) and thousands of dollars in penalties against this dealership and they are still causing trouble! :) That said, this is a great place to send your enemies if you want them to get subjected to silly sales tricks and taken advantage of. If the idea of flushing money down the toilet sounds appealing to you, step right up! My experience: I showed up after a few hours of messaging with them only to be told that the car I was there to see wasn't on the lot anymore and had been sent to auction. They told me this is what happens with cars that haven't sold after a few weeks, but the internet showed it had only been listed a week and had a price drop the day before so it definitely wasn't stale. I would bet money that DMV Enforcement Division tells me they lied and it was sold to someone else; I wonder how many days before I came in it was sold for. They introduced me to a newer car that was thousands more expensive and said they would do whatever they can do to help me out to compensate for the inconvenience. They didn't. Instead, Daniel started telling me during the test drive about all the cool stuff they do to the cars at this dealership, which of course was a setup for having all of those things in the form of thousands of dollars in additions to the sale price. The most interesting to me was $2,000 in "dealer prep" for whatever they need to do to the car to have it ready to sell. To be certified by Hyundai this car has to have already been through a thorough 137-point inspection. It was ready to sell. I'm supposed to pony up $2K for nothing? Then they said it's the CPO fee. This is 100% unethical; the car is being listed as CPO at a good price, then you say well actually it's $2K more, and you have to pay it since it's already CPO. It's no different from if you went to a nice steakhouse and order a meal at menu price, then they tell you it's an extra $50 if you want a plate and another $50 for the fork and knife. That's how Vandergriff Hyundai does business. I get that the auto business is in a weird spot right now and prices are in flux. It's a used car so they have whatever latitude they want to adjust the sales price. Making up new fees, though, is literally just scamming people and creating arbitrarily high anchor points so they can bilk out thousands of dollars from people who don't know how to say no. They lure you in with a sales price that there was never a chance of paying in the first place. It's not even a matter of "it's that plus the taxes and mandatory fees", which is standard. A $30,000 becomes can quickly become $40,000, and that's NOT all taxes. Anyway, you've been warned. Before you go, figure out a couple cars you might want and email them. Ask for the OUT THE DOOR CASH PRICES. When you narrow it down, negotiate by email. Get that cash price, call some credit unions and banks to line up reasonable financing, then when you have financing lined up or cash, you can get it done. But don't let them pull your trade-in or financing into the deal structure or else you create so many variables that it's impossible to keep them even remotely honest. You are better off selling your own car anyway, it's free on cars.com and the process is easy and most buyers there know what they want and you won't get stuck showing it to many people. Good luck! read more

Similar experience as others. Went down to look at a used truck. After running numbers they come back with around $6k of addons to original sticker price. They said they were mandatory addons. We also had a trade in and I had already done a Kelly blue book trade in to get a rough estimate of value prior to going in. After they did their appraisal it was like half of what I had already did. They were like trying to steal it. My wife asked for our keys back to our vehicle multiple times so we could leave and they just kept coming back trying to get us to deal with them. Never again. This is a shady dealership that tries to get you in the door and scam you. Wish I saw these reviews before hand. If I could give less than one star I would. read more

I dropped off my Kona for a warranty repair on the turbo charger. I was then informed that it would be $3800 as warranty would not pick it up. After I pressed them and indicated I'd simply pick the car up all of a sudden now the warranty would cover it under "good will". Not sure why it was "good will" when the warranty is the warranty but I'd wager that they waited on the paperwork (the warranty was expiring) and were initially denied. I inquired about a loner initially and was told I only get a loner if it was under warranty otherwise it would be a cost. When I went in to get the loner, I specifically asked is there a cost for the loner? I was informed & given paperwork that there was no cost and they only needed a credit card for tolls. Upon picking up my vehicle today I was informed that I was being charged daily for the loner. To which I again brought up the inception of me picking the loner up and what was indicated and in writing. Mo (service manger) came out and proceeded to say "you wouldn't be here but for me" "we spoke about cost before the paperwork" "my office staff is unknowable as to the financial details bc they deal usually with free loners". All of this was met with me again reiterating the initial interactions and documents at picking up the loner. I finally had to tell him that I am an attorney and am very knowledgeable as to contracts. At this point Mo looked at me & stated "we will eat the cost for the loner but we will never service your vehicle again". Which I was fine with. He then went further and indicated "In fact we don't want any of your future business ever." (Again I was fine with that). Of interesting note I had begun working with a sales agent to get a car for my son but based on the horrible interaction with Mo (the service manager) who stated "We no longer want your business and will not service your vehicles further" after his lack of professionalism and business acumen I will be purchasing a vehicle for my son elsewhere. Please note that Mike "Big Mike" and Bruce on the sales side were great. But Mo was callous, arrogant & was severely lacking. And true to his request (and my own sentiments) no part of that car dealership will ever see another dime of my money. read more

Bought a certified used car. In six months the evic said it needed a oil change and the air filter was filthy.

Avoid. They still work the good ole "bait & switch" game. Found the truck we wanted online, reached out and was responded to pretty much immediately. That was the only positive. Scheduled a time to come and test drive the next day- they bombarded us with emails, texts and phone calls about the set appointment. For 4:30pm. After rushing to get to appointment, salesman informs us that the truck is "in transit", not on the lot. With no way to track it. No information on where it is transporting from. Nothing. Just not there with no ETA. Information that the dealership knew that morning, but didn't bother to tell us during multiple phone calls. They still had us leave work early, fight traffic and waste our time for a MIA vehicle. We were offered other trucks that were nothing like what we were looking for and that cost much more $$ though. Ended up purchasing a truck the next day at BBC Motorsports from Randall Courtney. Couldn't be happier! read more

The vehicle is fine, but that dealership is trash!! They made a mistake with the paperwork for the two days I was there. Then 30 days later they call saying I didn't pay the down payment and it's holding up my title and tags. No you didn't collect it idiots and the paperwork said I paid it!! So their mistake...first Chad says we didn't make a mistake. That was a definition of mistake!! Then threatened to repo the vehicle of I didn't. I eventually paid it, because I like it. But when people ask me where I got it, I let them know, but tell them to choose a different dealership!! And I have people that is looking for vehicles, will NEVER send them there. They should have eaten that money and paid more attention to what they are doing. GO ELSEWHERE!! read more

They sold me a car that broke down after 2 months and they didn't fix the issue!!! I had to pay for towing n repairs myself!!! They said they could help me out with the town charge lol DONT DO IT!!! So unprofessional read more

I emailed the service adviser that Josh S recommended. No response. I called Vandergriff Hyundai and asked the staff who answered the phone about Josh S. She said she had not heard of this person but would get back with me. I have not yet heard from her. read more

All of the negative review on here is true, I can't believe it because the first time we went it was doing okay but we weren't signing paper till tomorrow. Come back to purchased a different higher trim vehicle, the manager Rick try to throw in shady deal add-on that can't be taken out. Come to buy cash car no finance, he want all that cash as down payment and finance the adds-on. I got to applaud him for that out of the ass thinking though. Say can show me a 2021 for cheaper, show a 2020 and hoping we won't notice and we just leave. We just about to head to Houston for 2023 Santa fe quotes 5k cheaper than them. Though I could purchased a vehicle here to save 3 hours drive. read more

Vandergriff Hyundai - Car Dealers Near Me - Arlington, Texas

Service department honoring warranty's is like pulling teeth. Told me my engine was leaking oil , and showed a picture that they had taken. Oil pan had normal amount of dirt and grime on it .Then wanted about $700 bucks to change the gasket. Brought to two other dealerships that disagreed. Hundai Tucson falling apart with snap on plastic parts. Finally traded car in to a different dealership for an RX350. Vandergriff fights not to honor warranties beware. Car was eight years old with 63,000 miles using a quart every thousand miles. Well within the 100,000 ten year drivetrain warranty period. TO ADD INSULT TO INJURY WE PURCHASED THIS CAR NEW FROM VANDERGRIFF HUNDAI read more

I wish I would have done my homework. This dealership is the worst. Steer clear. Took car in for an oil leak inspection 5 days later my skid plate fell off going down the highway. Took it back to them and they tried to blame everyone else and then tried to charge me $350 to replace it. I immediately left the dealership and went to a different one. Told them what happened they said this dealership was definately at fault from what they could tell. Not to mention the new dealership quoted me $175 for the exact same part and install. Stay far away from this dealership, and do your research. They don't have bad reviews for no reason. I will be pursuing this issue. read more