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    Vaneet Sandhu

    5.0 (1 review)

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    3 years ago

    She's an amazing doctor and human being. She provides care from the heart and always takes the time to listen.

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    Upland Rheumatology Center

    Upland Rheumatology Center

    3.3(66 reviews)
    23.3 mi

    I have seen Mary for over 10 years and I can say she is an amazing P.A. She shows compassion and I…read morefeel truly cares for my well-being. She is very thorough and explains everything incredibly well so you understand exactly what a test, labs are showing and what to do next. I have recommended her to friends and family. Her office staff are very kind and helpful. They are willing to deal with insurance blue tape and get answers. If you are considering Upland Rheumatology ask to be seen by Mary you won't meet a PA. Better than her

    I have been treated for rheumatoid arthritis for close to 30 years. My previous dr retired and I…read morewas sent to Dr Sedaghi. He looked at my toes and hands for maybe two minutes, and told me he would not prescribe anything because he didn't see inflammation. Never mind the fact that three previous rheumatlogists had diagnosed me with immune disorder (including one he previously worked with). He said he didn't care what the other doctors had said, he would not be treating me based on his incredibly cursory examination. He got up and walked out on me, I followed him because I was in disbelief at how he was acting. I asked if he really wasn't going to help me, he asked "with what?" I told him I'm in pain, and he said "oh, so you want me to give you pain pilIs?" as if I was drug seeking. I just want to be back on a pretty standard RA regimen my previous rheumatologists had me on. I can see now that I'm not the only patient he has done this to. It's disheartening to deal with a dr with such little regard for their patients. I do want to acknowledge the employees at the front desk, they were kind and welcoming.

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    Arthritis Center Of Riverside - Relax while you wait in our open lobby.

    Arthritis Center Of Riverside

    4.0(34 reviews)
    16.6 mi

    The doctors is great but the woman who is at the front desk is rude af. Can't even say hi back or…read moreacknowledge anyone when they walk in. She's usually answering phones and she sounds irritated too, fix the attitude girl ur energy is ugly and it's too early for all that shit.

    This was, without question, the worst customer service experience I have encountered…read more I was seeking a new rheumatologist due to an insurance carrier change. After conducting thorough due diligence, I came across Dr. Franco and was encouraged by the positive reviews. Before contacting the office, I proactively confirmed with my insurance carrier that Dr. Franco was in network, which they explicitly verified. When I called the Arthritis Center of Riverside, Autumn answered. I clearly explained my situation and provided all requested personal and insurance information. She stated she could not locate my insurance and claimed she would need to contact my insurance carrier directly. To eliminate any barriers, I immediately emailed her a copy of my insurance card. She committed to calling me back the same day with an update. That never happened. After following up later that day, I was told she hadn't called because the office was "too busy." I asked for a callback before close of business. She hesitated, then agreed. Once again--no follow-up. The following day, I called the office repeatedly. The phone rang unanswered multiple times, to the point where it felt deliberate. Eventually, Autumn answered. She again stated she had not contacted my insurance, citing the same excuse as the previous day. I even offered to come into the office to speak with someone else, as I genuinely wanted to establish care with Dr. Franco. I was told that wouldn't matter because she would still need to handle it herself. About an hour later, Autumn called back and stated she had spoken with my insurance and was told they were not in network. She then advised that I would need to self-pay, with visits potentially costing up to $6,000 per visit. Based on that representation, I declined and ended the call. Given that this directly contradicted what my insurance had already confirmed, I contacted my insurance carrier again. At that point, the situation escalated significantly. The insurance representative informed me that someone named Autumn had called but hung up without speaking to anyone, and this was clearly documented in my account notes. The insurance representative then personally called the doctor's office, spoke with Autumn, and confirmed--again--that they are in network. When confronted with the documented evidence, Autumn ultimately admitted that she never actually spoke to anyone. This was not a misunderstanding. It was a misrepresentation. At this point, the situation crossed from poor service into what I can only describe as discriminatory treatment. Providing false information, delaying care, ignoring calls, and ultimately attempting to push me into an unnecessary and exorbitant out-of-pocket scenario raises serious concerns about how patients are being screened and treated. Whether intentional or not, the outcome was discriminatory, exclusionary, and unacceptable. After my insurance assisted me in finding alternative rheumatologists, I called the office one final time. Someone else answered, and suddenly Autumn was "not in." That representative claimed to have no knowledge of the situation, which only further highlighted the lack of internal controls, accountability, and professionalism. This experience was unfair, unjust, and deeply concerning--especially in a healthcare setting where trust and ethical conduct are non-negotiable. It is unfortunate, because Dr. Franco and the other physicians may very well be competent and compassionate providers, but their front-office operations are a serious liability. Due entirely to the actions of administrative staff, they lost business and a potential long-term patient. There is no justification for this level of dysfunction, dishonesty, and discriminatory behavior in this day and age. I strongly advise others to proceed with extreme caution.

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    Vaneet Sandhu - rhematologists - Updated September 2026

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