There's NO communication about scheduled therapy, no intake review, no diet consideration for high…read morecalorie needs, forgotten to give meals so missed meals, case manager Kayla is rude! They are so big that patients get lost in the shuffle. Saw patient walk out the front door in his gown and walk up the road. APD brought another pt back that "escaped" the day before. Place is pathetic!

Odelia Healthcare is the cleanest rehab i have ever visited . The housekeeping provides a very…read moreclean and friendly environment for patients. The Nursing staff is amazing .. they go above and beyond to provide excellent care for patients.. they really take the time to listen and understand the patients. The environment is warm and welcoming to everyone. The staff all work together as a team and its by far the best rehab facility.. the rehab therapist are so amazing and work hard with the patients to help them get strong and heal ! I love Odelia !!

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

Every therapist is warm and welcoming. Office staff are nice and helpful…read more I am grateful to have found a place my entire family can come to for support. Thank you to entire NG team you all are wonderful! Treatments include: EMDR, talk therapy, breathing techniques, meditation, fun and engaging support groups.

A safe and comfortable place to receive therapy. Knowledgeable staff that is caring kind and…read moresupportive from the moment you walk in the door.

Have been coming here for a couple months. These guys are awesome.. They are trained and keep…read morepatient well informed as to their treatments and overall just really good service.

Very unprofessional employees, and it seems that children have taken over the asylum. Employees…read morework out during client visits, slamming weights around. I'm seeing unprofessional behavior in a place that should be a professional setting where paying members should feel safe and attended to by courteous professionals.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

My grandpa has been a patient here for a while and it has always been a nice place. Recently he…read morewent up there to get his prescription filled and had a terrible experience with one worker in the pharmacy. The lady who he spoke to originally said his medication would be ready in about ten minutes and to have a seat he said that she seemed to have an attitude and was just not the nicest person to him, he ended up waiting almost an hour. He walked back up to the window and was told by a young lady he said was named Arianna the lady helping him originally stepped out and didn't get it filled yet. He said the young lady who helped him after being forgotten about was a much better help and actually got him his medication and was very apologetic for the other worker's treatment towards my grandpa, he grabbed the young ladies name to thank her and said he really appreciated the help that she gave and the kindness she showed him. Sadly just really poor service from initial help.

I've never been to a medical office and billed after my visit and after I had already paid the…read moreco-pay at the office. Apparently, corporate greed runs this company. There are not content with what my insurance paid, so they took my co-pay, my insurance payment, and billed me the difference.

I wish I could keep my 5 stars, but I found out they were charging me extra bogus fees…read more I was told that my insurance doesn't cover it all so I was paying more than my co-pay. The last time I went, I was being told I had an extra $25 fee for manual therapy, the receptionist fumbled through an explanation that didn't make sense. The doc came out to get me and he said he wasn't biling me for manual therapy. The only reason she gave me a refund was bc the doc came out and stated that.

Excellent and rapid customer service!…read more Lynnette is marvelous, confident and thorough. I actually look forward to my sessions! Keep up the good work

I went here for an intake and never came back. I wanted to be evaluated for potential ketamine…read moretherapy for lupus and fibromyalgia pain. The nurse (or maybe medical assistant) condescendingly told me that their infusions are for "people with real pain, like broken backs". Interestingly though, ketamine infusions are commonly used to help people with chronic pain conditions from autoimmune issues. Apparently the nurse or medical assistant may have received their accreditation from a medical training facility that may not be up to standard. I was treated with no care or compassion and was more or less "gas-lighted" about my disabling health issues. I was discussing my anxieties about undergoing this therapy, despite the fact I should have walked out when I was treated so poorly, and instead of offering me information and anecdotes about ketamine's usefulness, the nurse or medical assistant told me horror stories about patients who had adverse reactions, such as frightening psychotropic experiences. Clearly, the staff and clinic are not well-educated and are cruel people. To treat patients who are in pain and are seeking alternative modalities of treatment so poorly is a travesty. I would advise anyone who is seeking healing from a psychotropic substance to seek out a supportive and well-educated team, which is NOT what you will find at this clinic.

Finding this place has been a godsend. Last fall after an unexpected medical scare, I decided it…read morewas time to take control and take better care of myself. Injection & Infusion Clinic of Albuquerque helps me do just that. I drink a lot of water and I eat healthy, but it is not nearly enough. I have 3 active kids and before I was running on a tank that was half-full most of the time. Juggling between work, school, sports, and family meant that what I need often came last on the list. For about 3 months now have been going in two to three times a month for a Myers' vitamin therapy infusion and with added Poly MVA and I have never felt better. I feel energized and as an added bonus I didn't catch one sniffle over the holidays. Everyone who works there is so helpful and knowledgeable about all the services they offer. My appointments (which are easily booked online) always start right on time and they always send me a message later in the day after my appointment to see how I'm feeling. It's nice to be taken care of as a person, instead of just a patient number on a file. My infusions take about an hour and fifteen minutes. I have little veins so it takes me longer than it takes my husband. At the start of my appointment a nurse takes my blood pressure, temperature, and heart rate. The IV line gets started and then I'm taken to a cute comfy room with an recliner where they hook me up to the IV fluids. I get covered with a soft blanket and I relax for an hour. After, my vitals are taken again and I'm off to conquer the day. Later on in the day I get a message on my phone asking how I'm feeling. I can always respond with any concerns I might have, although I have yet to have any issues. Since I have started my infusions my energy level is up and the inflammation in my joints from my scoliosis has calmed. I couldn't be happier.