I felt scammed going here. Didn't listen to my problems. Long wait times. Horrible front desk…read moreemployees. I would never step foot in here again. Beautiful office, horrible experience. Don't waste your time or money.

My favorite Office ever! All of the staff and all the doctors have always been so welcoming to me…read moreand my family. The office is always so clean and I love that they call me two days before my appointment to remind me that I have one coming up. my nurse practitioner Dina is truly the best. She always takes the time to listen to all of my concerns and come up with solutions.

I wouldn't use this place; it is nothing like use to be. When the one who actually started it years…read moreago before her passing. Which now has changed names a few times. She had put her heart and soul into it. She had true feeling for helping each one of us in more ways then one. It now has been sold a few times. With less true feelings while now only looking out for the money they can make. I was once told by the now owners; YOU MUST BUY AIDS IN A PAIR ONLY. Not true, as I have used them now for over 45yrs. I have gotten only one every 3 years for all of them years. If this is all your budgets allows you can get them somewhere other, then here. As I have done now!

I had to take my grandmother to a local office and this was highly recommended in this area. We…read morecame in to the office and it felt like we were at home. Very warm and inviting, the ladies in the office were so friendly and just full of smiles. My grandmother was treated like royalty during her visit and I even got to watch the game show network while I waited!! Darlene and Chelsea made my grandmothers day with how nice they were. I would highly recommend anyone going to this location!

The doctors are both great, the front desk leaves a lot to be desired. I'm always amazed when I…read moreenter a medical facility and the front desk staff is rude and snarky. We can hear you out here in the lobby. Both me and my husband required surgery and were pleased with both doctors and the outcome of our respective procedures. I would go back if I didn't have to deal with rudeness at the front desk. I'm sorry if you ladies hate your jobs or the patients, but either suck it up or find another job. Pretty sure you are all qualified for McDonald's.

Initially went here because I had an inner ear infection that just wouldn't go away and they gave…read moreme a hearing test. Finally, the inner ear infection was cured, but my hearing was a little below par - fore!!! The doctor told me that hearing aids were like $3,000 or above! Yikes I told him - I can't afford that!! He said well you live in Wayne County right? I said yes. He said you work in Wayne County, right? I said yes. He then said that I was eligible for assistance!!! OMG - I said well, give me the referral! So, I had to go to Michigan Works in Livonia and talk to a man about rehabilitation services and how not being able to hear and understand students affected my job, in which it did. How many ways/times can you say huh, excuse me, what did you say, can you say that again, speak up!!!!!???? I had to prove that I was sick, easy my medical records at my house is inches deep!!!! Ohhhh.... So, next thing I know I am approved! My medical insurance provided $1,000 and they picked up the rest. So, in essence, it cost me $0 - how much better can that get? So, now I have my hearing aids from The Hearing Center of Excellence, thank you very much and did not have to pay a dime! The only thing is the batteries are only good for about two weeks. Luckily The Hearing Center has a club that you can join for $20 and for another $20 you can get a whole box of batteries. So, whenever I run out of batteries I just go up to the Center and give them $20 and they will give me another box!!! Not bad and I think this saved my job!

Should have trusted the other reviews, let me summarize- rude staff/front desk, incompetent doctor,…read moremessed up billing.

I want to correct the total charges as their invoice is not easy to read and calculate…read more The charges charged was $650.00 in total, $426.84 out of pocket. But also wanted to add that I have called into the office and spoke to Tanya of whom is not pleasant to speak to, nor did she seem to care about my complaint about the service I received. She only insisted that they performed said tests and services, thus I need to pay! When trying to explain to her in detail, she hung up on me. A couple of days later, I called again and asked to speak to management, she said she would help me, I asked if she by chance was Tanya, she said yes, I said no, I would like to speak to management, she agreed she would give them a note to call, but here we are on 8-8-23, almost a month later and no contact from their office. But they sure mailed me a second demand for payment invoice. I have faxed them a letter in writing of my concerns and asked for a reply and still nothing. I have reached out to my insurance company to help, who said they would contact them, and again still nothing. At this point I can only feel that they do not care about the customers at all, and only want that MONEY! They have dumped their Hippocratic Oath all together! I would advised to find another E.N.T. office that actually cares about helping and caring for their customers in every aspect and are not in it for just the money!

This is the review from the first visit back in 2021 when my aunt spent $4,000 on new hearing aids…read moreat this location. Nate was our salesperson. He was rude, condescending and lied to us. For 4 years my aunt hasn't been able to hear well because the hearing aids were not fitted right, he told her the style she wanted was no longer available. He NEVER told us to come in every 3 months for cleaning and adjustments. We had to go in today because her warranty was expiring. Todays experience was 1000 times better. I will do a separate review for todays visit. But I wanted to make it known that Nate really screwed my aunt over. Thank God he has moved to a new location. Found out he is the owners son. Todays visit deserves a 5 star rating. Tiffany was our audiologist today. She was extremely professional and kind. She explained so many things to us that Nate never did. My aunts right hearing aid wasn't working at all, and probably hasn't since day 1. Nate did not care. Tiffany took care of everything. I had been telling people not to go to this business because of the awful service, but Tiffany has redeemed this office. If we had her helping us since the beginning Im sure things would have been 1000% better.

From the owner: A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art…read moretechnology to keep you connected to the world around you - and the people who matter most. Miracle-Ear specializes in customizable hearing solutions that feature discreet, comfortable products designed to meet your individual hearing loss needs. Contact us today to schedule your free hearing evaluation at a Miracle-Ear near you. At Miracle-Ear, we know that a better life is in store, and the first step is a free hearing test.