Do not recommend High Point Nissan. Worse dealer in High point, if you are thinking to buy a new or used car stay away from this unprofessional people, starting with Angel sales manager his a liar he will Promise something and then backup. Today Tuesday August 25th Scott the store manager scheduled me to detail my car and remove all the glue around it after 4 washes their regular retailers were unable to removed it, when I got to the dealer he called me in a private office asking if I can remove the one star I said no I will leave it there because that was my experience, then he got mad and told if you don't removed the one star to at 3 I will not going to clean your car and because I refused to removed the one star he refused to removed all the glue on my vehicle which it was their responsibility to do, He waisted my time and gas but it's okay I won't be removing the one star that they don't even deserve. read more

My husband was ready to trade in his 2020 Sentra SR for something new, and we truly could not have asked for a better experience. Arkeim Peterson was absolutely amazing, knowledgeable, patient, and genuinely committed to making the process smooth and stress-free. From working through financing with Chris Lawing to finalizing everything with Angel Diaz, the Sales Manager, every step was seamless and professional. The entire team made what can sometimes feel overwhelming incredibly simple and enjoyable. When it is my turn to get something new, there is no question. I will be purchasing from them again. Highly recommend! read more

I received another Safety Recall Reminder from Nissan and called to make an appt with Vann York. I spoke twice (once with Brooklyn and another time with Johnathan). We discussed the fact that I received a recall notification and I gave them ALL the info on the notice. Not once was I told that this recall was already taken care of on my last visit to Nissan. I drove 30 minutes to the dealership only to be told my vehicle did NOT need to be serviced. When I communicated that I had confirmed the call with CS I was told that they cannot see the info on my acct regarding this information. Gas is not cheap and neither is my time. I will not be returning to this location again. NO INTERNAL COMMUNICATION AND NO ACCOUNTABILTY! I will be contacting Nissan Headquarters in TN. read more

Needed NC inspection for my Murano. Went to web site and it showed service hrs beginning at 9AM. Puzzled at 8.10 I called service number and got recording that I could not schedule service as they were not open. So, I assumed they are serious about not starting till 9am. When I arrived at 9am they were very busy and asked if I had an appointment and I explained my effort in trying to do so. It took 1 hr and 45 minutes to finish inspection. I expect more from a major automotive dealer, but if they can not get the small things correct............? read more

We had been looking everywhere for a decent reliable car for our granddaughter. We had the great fortune of discovering Derek at Vann York Nissan. After a couple of trips from Hope Mills to High Point, numerous (and I'm sure aggravating) calls to Derek the deal was finalized! They worked with me back & forth because I had to get this budgetted just right. I am beyond pleased and highly recommend this dealership. Absolutely worth the trip!! Our granddaughter was BEYOND excited with her birthday car! read more

Vann York Nissan - Marty Red her beloved Dodge Dart! - Car Dealers Near Me - High Point, North Carolina

Been going to this dealer since 2019 for service. Once again we are very satisfied with the customer service and the quality of our maintenance delivered. It appears some investment is being provided to this location. Pleased that no attempts to upsell. read more

Very friendly con artists. I bought a 2019 Versa 6 months ago and I'm trying to trade it in. It was listed on Carfax as having no accidents and three dealerships have said that there has been front end damage, plus it has transmission problems. I've received trade-in offers of $1000 for a car I paid $10,000 for and have driven less than 3,000 miles. Brought the car in for service for same problem three times in the first month. Talked to other customers in the waiting room. It seems that if the car is out of warranty, they find all kinds of problems, and if it's still under warranty, they can't find anything wrong. I would never do business with this dealership again. read more

This place is unbelievable. Before I start MY personal experience I would like to share an experience of a lady I was waiting with for a recall on her car. After her repair was complete the Service Rep Ameer came out and advised this customer there was a hole in her gas pan she needed to repair for an astronomical price. She was so upset bc the fact was she had always done all maintenance thru VannYork. Ameer explained it came from "over tightening" I thought Wow! Wouldn't that be on them? Concerned and alert at this point now. Now, here I am several months later. I went in for a quote just to tack up a small corner of an accessory on the car and Ameer tried to convince me I needed to replace the part bc it was completely ripped off.. there was NO POSSIBLE way I could've driven my car 30 miles if the front was ripped completely off.. either it wouldn't have been there or it would've been dragging under the car. He gave me a price to replace the entire part plus labor, around $450. Ok, what kind of fool do you think I am AMEER? I left and went to Carolina Nissan where I am a new customer. They simply PUSHED the side into socket, right on the spot. It didn't even need the tacks/hooks, it was pushed out of place. So I went from $450 to looking like a complete fool for trying to take up space in Service when people need real repairs. Thanks a lot Ameer and VannYork. I have found a dealership I can trust! read more

We love Van York Nissan. We purchased our last three vehicles from them and they treat us like family every time we go in, Timmy & Debbie Hedrick read more

I received my jeep August 19th,2025, not 2 days later I had to put a new battery in it advanced auto tech said it was a trash battery, middle of Sept I had the system flushed because it wasn't heating right. Fast forward to now oct 25th,( just past the 2 month mark) I was coming home at 430am and it started over heating ( my idea of over heat is anything past middle where it normally sits) pulled over got it cooled off added water got it home, tow truck driver came out the Wednesday after to take it to HIS Performance in Rockwell nc, when he cranked it to put it on the flat bed, huge thick cloud of white sweet smelling smoke rolled out the exhaust, I emailed the owner Wednesday, I emailed the gm Scott, sales Darrell, finance Angel on Thursday and Friday, I am yet to hear back from any of them, talked to the mechanic on Fri Oct 31,2025 he said that the motor was bad before I bought it( one of the reason it took me so long to get it(started the buying process the 1st wk in Aug) is because they had to change the water pump per Darrell), it has been found so far to have piston 2 and 3 with pressure piston 3 is burning antifreeze , there's a blown head gasket, they are going to start the checks on Monday looking for a cracked head and block. Save yourself time money and a headache. They avoid when called in sept when i would text call or email it would take days if i get anything back at all, the owner left a comment on the review i did on google saying i was offered a motor quote at diagnosistics, they havent seen or touched my jeep since i took possession Aug 19th so how did the diagnosis it, someone lied to him, the motor was bad when they sold it and they knew it. So heart broken because i love my jeep her name is Khaos...​​​ read more

Great sales people when I bought my car it wasn't ready for me to drive it off a lot yet they gave me a loaner off the lot so I could drive around until my car was ready and it didn't even take that long. I bought my car New Year's Eve I had my car on January 6, great people to deal with. I will definitely buy another car from them. read more

Vann York Nissan - 2017 Nissan pathfinder - Car Dealers Near Me - High Point, North Carolina

Vann York is the very best dealership. After many regretful experiences at a Winston Salem dealership, I tried this High Point location. I was so pleased with the friendly and prompt attention from the very start. I chose to wait for the repair then enjoyed the spacious and comfortable lounge/waiting area. With a timely text message, I was notified of the repair completion. Dylan, the Service Advisor, provided a concise explanation of work and explained potential services that will require later attention. No pressure to have these done then, simply information for the future . Extra nice experience and showed me the professional integrity present there. The short drive from WS to High Point resulted in the best possible Nissan auto service experience. Thanks to them. read more

I put this in a Google Review but wanted to put it here, too!! I had a great experience at this dealership when I was experiencing car trouble traveling through High Point on a cross-country road trip from Montana. Taniqua very kindly and quickly fit us in for a diagnosis within an hour of calling. She also told me that my car had an active recall on a part and they'd go ahead and add that to the docket for me that day. Leslie greeted us after hearing about our situation and said she'd do her very best to get us answers and fixed up and ready to go before she left the office that day. Jack, who performed the diagnosis, came into the lobby a little while later to ask some clarifying questions and explain what he'd found. The team was welcoming, respectful, and incredibly helpful during a stressful time and they got us back on the road within a couple of hours! A salesman named Robert even showed us some cars in the parking lot while we waited. I can't tell you what a relief it was to receive this type of service when having car trouble over 2,000 miles from home. Thank you to Taniqua, Leslie, Jack, Robert, and the rest of the team over at Vann York Nissan. I will never forget your kindness!! read more

your service dept is terrible ,just on my last 2 oil changes alone as comparision,my car is a 2016 maxima sr with 30k miles. i look at the multi point inspection sheets and see that your guys dont inspect anything and just check boxes i have the same mileage on 2 different sheets although my mileage is 5k different.the current oil change sticker does not match anything.some yellows turned green by themselves, my tire tread went from 8/32 to 13/32?my fluids are still low after they suppose to top off i asked that my loose washer fluid container get fixed several times and you always say its suppose to be loose like that?so no fluid stays in it which you suppose fixed it this time (again) but didnt. i paid for a tire repair that still leaks and all a sudden has a nail it ,just so you can upsale me a $260 tire .i have had bad experiences in the past and i hoped it would get better but this time took the cake my vehicle performance and safety is at stake and i put my trust in your nissan techs to protect and work on my vehicle otherwise what is the point of the dealer working on my car read more

Vann York Nissan - multi point inspection sheet - Car Dealers Near Me - High Point, North Carolina

I bought my 2019 Nissan Altima from here so I've been coming here to get my car serviced and my car inspected here. My front sensor stopped working and was supposed to be covered by the warranty, but Nissan said I wasn't covered because It could've been a result of me hitting something ?! I've never hit anything like what ?!? Every time after I come here I swear to you something is up with my car days after leaving. They're never straightforward and I get told different things by the same person. I honestly dread coming here because I feel like they're just trying to juice me out of money. read more

My son and his fiancé took her vehicle to Vann York Nissan to have the transmission looked at mid-April. They had a lady Leslie Smith that was helping them out on it. They kept in for about a week or two and told them it was ready to go, when they went to get the SUV, they were charged $1887.78 before they even got out of the parking lot the engine light came on, they didn't do anything to the transmission, they did the intake boots and throttle body, intake manifold and gasket. Again, nothing with the transmission, the SUV was running fine before they took it to them, no problems. Now I know that high dollar machine that the dealership has can tell more than our code reader does. They must not have put this one on the machine. Everything on the paperwork about the car was correct and my son's name was correct, but the address was not even nowhere near his address. So that is another screw up. They turned the SUV around and took it back and parked it. They told them that Leslie was out on vacation and that Brandon Berrier the Service Manager took over the repairs since she was on vacation, and Nathan the service tech did the repairs. They told them that they didn't know what was wrong with it and that they would be contacting the corporate office to see if they had any ideas of what it could be. They have had it for the second time for a month and this whole time they have not done anything at all they even claim they are still trying to contact the corporate office to see what they think. Keep in mind they are still tell them that Leslie is on vacation. Now they went back to get the SUV , the SUV would not start, and all of a sudden, they are telling them the transmission has gone out on it. My question is if you haven't touched the vehicle in over a month how do you know what is wrong with it? Leslie Smith was back, and they found out that she wasn't on vacation, it sounds like she quit and then came back from the conversation. She also stated that since she had gotten back, they had had 3 other people to bring back their vehicles that day because they were not fixed like they were supposed to be. Brandon and Nathan is now saying that it needed a transmission all along, now if you have been paying attention to what I put on this email, they supposedly was contacting the corporate headquarters to see what they thought was wrong with it, and on top of that didn't even do anything or say anything about the transmission be bad the first time or second time. They couldn't pick up the SUV because the battery was dead (it had a new battery in it when they took it up there to be fixed) so which really tells me they haven't touched it the whole month or more that they have had it. Leslie told them that she was going to talk to her boss Cory Thomas (General Manager for Vann York) and see if she could get their $1887.78 refunded since they replaced something that may not have even needed it and did nothing for the problem that the vehicle was brought to them for. They quoted him another amount for the transmission of over $6200.00 and told him he had to pay $4000.00 up front. Now let's go to last week, my husband and my son's fiancé went back and was just going to pick it up and bring it home. They were told again by Leslie that she was still trying to get their money back, and she was going to try to give them a car loaner , but with everything going on they were afraid they would be charged for it, so they declined. Brandon and Nathan came out and talked to them without Leslie and my husband said that you could tell they were nervous (shaking) and appeared not to be telling the truth, they told them the transmission was out all along. Again, why would you do all this work (if they even did it) to a vehicle that you knew their owner may not want done due to the transmission (if it is bad)???? My husband told him to get a quote on a new transmission and a used transmission and they would be back later to get it. Leslie says that she is still trying to get them a full refund . And the SUV is still there and now Nission has refused to do anything and Vann York still has not contacted us at all. DO NOT TAKE YOUR VEHICLE TO THIS COMPANY FOR REPAIRS. if they let their team screw their customers then they don't care about them at all. read more

I have been going to this dealer for several years. I had an appointment this morning for a oil change and inspection. I asked the service advisor how much will my oil change be he stated around $70 i said no i have never paid $70 for a simple oil change he shrugged his shoulders like he didn't care i told him please cancel my appointment he said ok and have a nice day! I'm having a better day because i went somewhere else! The cost is $44 plus taxes for my oil change and tire rotation thank you to the RUDE SERVICE ADVISOR AT NISSAN IN HIGH POINT ON SOUTH MAIN STREET! read more

I am so upset with the service department. I have been calling for 2 weeks to get my car in ( that I bought there) to get oil change, tire rotation, and inspection. Never get to speak to a human being like I used to. I leave a voicemail every time with a promise that they will call be back but they never do. guess I finally have to take my business somewhere else like Thomas tires. they are not any better but at least they answer the phone. read more

Bought a used Nissan at Statesville Nissan. Was talk into what we were told was the best Nissan extended warranty we could buy. Warranty through "Nissan". Not a secondary company. Was told anywhere in the United States. We could stop at any Nissan dealership and they would take care of us. Our Nissan Kicks kept going into limp mode. Took to Van York Nissan. First was told they had no cars for us to drive while they did the repairs. Which is covered under their "Nissan" warranty. Fine we will make due! Was then told we will call you back this afternoon. No call. Two days later I called. Ohhh waiting on a part. Will fix tomorrow. Two days later come get car. Wife picks car up and drove 2 miles to grocery store. Got groceries and as she was leaving car went into limp mode again. Drove back to Van York. Ohh well we still don't have a car for you to drive. I called said this is ridiculous she needs a car. Was then told "WELL ITS NOT LIKE YOU BOUGHT IT FROM US" So they sell this $3000+ Nissan Warranty bumper to bumper with road side assistance and say your covered and will be treated like a King/Queen at any dealership in the country. Well that's not so at Van York. Told my wife we will call you later today. No call. Two days later wife called. We will call you back in 20 minutes. No call. A day later come get your car. So today my wife picked up her car. Gets a mile down the road and her tire is completely flat. Called dealership (Dylan). He say well call your Nissan road side assistance to help. Which definitely not AAA Service. Jack leg in a beat up car looking like cousin Eddie shows up. Then said well your covered but what about my tip. WOW Come to find out a 4inch deep cut through the center of our brand new tire we just had put on the car. The Nissan Warranty they push sucks. Van York Auto Sucks. read more

Against my better judgment (due to their current rating of 2.5 stars) I scheduled an appointment for service for my 2016 Rogue that I purchased from another dealership. When scheduling my appointment, I advised the person on the phone that all service to my vehicle is covered under the service contract I pay for each month as part of my car payment. Plus, it's still under full warranty for another 22,500 miles. When I arrived and checked in for the 75,000 service, they said it would cost me $149.99. I said no because of what I stated above. I also told them I was quite annoyed that they did not confirm the information I gave them and they expected me to perform their duties by calling to verify the service contract. I left the lobby, called the Nissan dealership where I purchased my vehicle and they told me to go to them so they could service my vehicle. I initially called Gunter Nissan in Martinsville, VA, where my Rogue was purchased and have had them service it in the past. I was told they were booked, which is why I called Vann York Nissan. I would rather drive an hour to receive excellent customer service, give my business AND refer people to Gunter Nissan than EVER darken the doors of Vann York Nissan. The 2.5 star rating is too generous. read more

I was blown away by the care and customer service provided by Wes and the mechanics at this Nissan location. I have been a lifetime Nissan owner and dealt with multiple dealerships through my many moves. I have honestly never had very good experiences until I found Vann York. Everyone I worked with was very friendly and respectful. I was surprised that they offered to drop me off and pick me up from work while my car was being serviced. Then, they loaned me a car when mine needed to be kept for another part order. I am highly impressed and will be back to Vann York! read more

I purchased a new Sentra to save on gas and they made the process very easy at Vann York Nissan. They called me back quickly after I inquired about a vehicle and helped me get the vehicle I wanted. I have purchased over 16 vehicles and I must say that this was honestly one of the easiest and fastest transactions that I've ever had. I have already recommended them to any looking for a Nissan and will continue to do so. read more

I purchased a 2009 Nissan Altima from this dealership in October 2009. When we were in the dealership signing paperwork, they were cleaning the car up for us, as it had a little normal dust on it, from sitting outside. Soooooo.......we finished the paperwork and off we went in my new car......well, on the way home my husband wanted to stop by Burger King to grab a sandwich, he was on his bike, so I followed him....well, I got out of my car, so that I could put his Helmet in the back (so he would not have to carry it in with him) Well, as I was walking around the car, I noticed a scratch, well naturally, I then done a thorough inspection of the exterior of the car and there were scratches all over it........This is a BRAND NEW car with 5 miles.....So of course, I was furious.....I immediately called the dealership and they said to bring it in the next day, since it was closing time for them. I took it in the next day and they tried to buff the scratches out, but they would not come out, so off it went to the bodyshop....well, it was there a few days (they gave it back to me in between, but the scratches were still visible, so they took it back to work on it more) Anyways, to make a long story short, Walter at VANN YORK was very courteous and great to work with......He was very sincere in saying that he wanted me to be happy with my purchase and he did what it took to make certain I was happy. I accepted the car after the repairs on the paint, but there are still small scratches on the vehicle, but I decided I would just live with those.....because I did not want to be so picky that I get another car and end up with potentially more problems.......The vehicle is black and from my understanding, the paint on black vehicles tend to show scratches alot more than other colours...... I can't say I am 100% happy about the situation, because of the scratches that are still there.......You do have to look very closely to see them..........but I can say that I am 100% happy with the customer service that I received......... Just look at the vehicle closely after they clean it and possibly BEFORE you sign the paperwork.....(Wait until after they clean it to sign the paperwork) as I am pretty certain that the scratches that are on the car came from the buffer they used while cleaning it (The scratches are semi-circles read more

If you need to get car repair, please don't take your car to this High Point Nissan dealership. They can not/don't know, how to fix it. Paid about $2,400 and still trying to get fixed. I have been their three times within two weeks times. In addition, the repair service peoples are rude and unfriendly. Save your time and money, take it some place else. read more

This dealership is awesome! Everyone works so hard to make sure all customers are satisfied and happy when they leave. 5 stars!!! read more

Vann York Nissan - Vann York's Nissan - Car Dealers Near Me - High Point, North Carolina

I used to bring all my Nissan vehicles here but recently over the last year the service dept is horrible. Every time I call no one answers so leave a message and no one ever calls me back. I finally decide to go to a different Nissan dealership. read more

Horrible. Do not trust!! My girlfriend bought a 2011 Dodge Nitro from them in July. 8 days later, the check engine light comes on and throws a P303 (Cylinder 3 misfire). After taking it to my mechanic, they also find two tires in bad condition, the rear shocks leaking, a bad coil pack (the cause of the check engine light), and the spark plugs needed to be replaced... None of these issues, mind you, we're mentioned by the salesman or mechanic at Vann York. She had to drive 5 hours home with these issues and take it to the service center. The service manager looked at the report from my mechanic and said there were no issues with the spark plugs and he will investigate the engine issue. To our surprise, it was a broken spark plug that caused this whole mess in the first place. At this point, we want nothing to do with Vann York, so after 10 days of owning the car, she wanted her money back. We don't trust them, especially the service center... Lord knows what else gets overlooked. But now they won't even take the car back!! They said she could trade it in elsewhere, but for a depreciated value. They didn't even give her any of her deposit back... nothing for a weeks worth of inconvenience! I don't understand how these people can call themselves a reputable dealer. And the final straw, they had the car for 2 days and promised it by this afternoon... STILL. NOT. DONE. My recommendation to you... avoid at all costs. If you do end up buying a car from there... At least make sure all the cylinders work? read more

My daughter a college student broke down close to this dealership. We had the car towed there to be checked out. They informed me that the battery was dead and I approved the installation of a new battery and diagnostics. I felt the cost of the battery was high and questioned the cost. Once they put the new battery in, they said that it still would not start, so I was going to have it towed from NC to SC, but the cost was too high, so they did the diagnostics and then informed me it was the fuel pump. I was suspect, as the fuel pump had just been replace (which I let them know), but my daughter was there in a hotel, so I asked how much -- $880.00 for fuel pump. Again I question the cost but felt I was in a bind. Well, I had a guardian angel as they told me the part was not to be delivered for 3 days, so I had the car towed to SC. THE CAR WAS OUT OF GAS AND CERTIFIED MECHANICS COULD NOT DIAGNOSE THIS -- THEY WANTED TO CHARGE ME OVER $1000.00 FOR A CAR BEING OUT OF GAS!!!!! I intend to get a lawyer, because they put a new battery, charged me for diagnostics and I had the car towed 400+ miles round trip!! BEWARE! BEWARE! BEWARE!! THEY ARE NOT ETHICAL IN THEIR BUSINESS PRACTICES - LYING AND OVERCHARGING!! read more

Sales and finance are great. Service is not.. at all.. Told me there would be no way to get me in a loaner (which I pay for and is included in my warranty that I pay an extra $50 for every month) after I got into a collision on the highway. I was also told that I would have someone waiting for me at service because I would arrive a few minutes after 6pm (when service closed), they called me back and said no one would be there. Needless to say I was disappointed. But the sales department took care of it. Hopefully I won't have to wait forever to get my car back. read more

I am absolutely disgusted by there service Center my car has been there four times to fix the same problem a vacuum booster. I originally got the car from impex I have to take again back to impact and packs how it sent to you've got it van your Nissan where they have had my car months They have tried to fix the same problem at least four times and every time the light goes back on it is the same problem that they so-called fixed. their service center is absolutely disgusting and I can't believe that they have 2.5 After reading other reviews I believe they should be closed I know you may be thinking why have I continue to take my car there well impex gives me a rental car for free and then send it off to Nissan Van York I have a full coverage to be fixed I cannot believe that it's taken them four times absolutely ridiculous my next move is to contact a lawyer if it's not fixed after this I've been more than patient with them read more

this is by far the worst dealership I have ever been to. Have debated on posting anything but I want to protect you as a customer from what I have went through the last year! 1st off the person who sold me the car (used) lied about the age of the car which I finally caught while signing papers. They then put the wrong mileage on my paper work which I then had to have fixed after I bought the car. fast forward two days and she was in the shop for the 1st of many many times. In the first 34 days I owned my car I drove it for 14 of those days! not consecutively as I had 5 loner cars in that time. Also give me the wrong tag and in the 14 days I did have it I was driving with an illegal tag! then let's just say over a year my car was in the shop more times than I can count. fast forward 1 year and my car would not pass its state inspection because they illegally passed it when i bought it with to dark of tent on it and tried to say i put the tent on after I bought it. when I informed them I had taken pictures of the car the day I bought it before I even left the lot they changed thier tone and offered to take the tent off and inspect it! ummm after accusing me of putting something illegal on my car nope don't think so. i asked to be put in a different car comparable to the one I was in. they showed me pos cars and when I told them no and not to run my credit till i talked to my husband they still ran it!!! I took my business to a new dealership and have had an excellent experience. dont do business with this dealership they dont care about you just a sale and won't own up to doing something wrong! read more

buyer beware: i bought a $30,000 nissan armada from this dealer and their salesman dean winchester lied to me about the equipment on the vehicle. i escalated to the gm and they have failed to make good on it after numerous promises. they are now refusing to return my calls. read more

Went to vann york Nissan on recommendation of my bank over 1 hr drive to look at 2017 sl frontier after taking to sales rep several times on phone. Arrived and meet with sales rep berry friends and overall nice person,told me the 2017 sold we have a 2016 model.so we went over pricing.i ended paying for a 2016 truck at 2017 prices.i found out that I should have not going to vann york and went 5 minutes and got the same truck different color for more than $2500 less.i learned a hard lesson.contacted dealer and talked to dealer do not trust never shown how to set up truck very disappointed I hope this helps in people looking for a new car or truck read more

I have purchased 2 vehicles from vann York nissan and had a great experience both times !!

I moved here all the Way from Wyoming. I could not find a more pleasant staff in the service department, or so I thought. After dealing with the Winston-Salem dealership I had to find a new Nissan dealership to take my 2013 Ultima. I paid a lot of money for this car and ever since I've had it at 200 miles there has been a brake noise and a roof noise. I brought it to these guys twice first time they told me my brakes were installed incorrectly from the factory, the second time supposedly a soda can was rolling around under my seat. Yet both times when I left the dealership the same noises were to be hurt again it's like they didn't even listen to me. I haven't told Todd The service manager if his technicians could not duplicate my concern to come and get me and I would show them. They never came and got me. I've even spend money at the store in parts and service. So you think I get a little better customer service right? Recently took a trip to Wyoming before I did I went and got my oil changed, And have them look at the warranty issues, this is when they told me the soda can was rolling around! This was on February 20. On the way back from Wyoming I had to stop in Nashville for another oil change. Let's just say I found out Vann York Nissan light on my multipoint inspection, they said my brakes were 8 and 9 mm yet when I took it to Nashville Nissan they said my brakes need replaced it was only a 20 day difference! When I called to confront the service manager Todd he told me that I needed to find a new dealership all I wanted was for an apology and to set another appointment to look at everything over again. I then left a message for the general manager who won't even bother to give me a call to apologize! If you don't want your business to fail you should take better care of your customers simple as that! I am very disappointed in the way I was treated by Todd and I will most likely never go back and give this dealership anymore of my money, I suggest anybody don't go back as well they will just take your money and run! How they have won so many owner first awards from Nissan is beyond me! When you lie to the customer about their second biggest investment you'll lose! read more

We have bought several cars from Darrell, great salesman! We will definitely be back again!

Bought a car last month from these clowns, I live in Texas and financed through their local bank. They sent me the papers to sign everything was wrapped up until I went to the tax title office they did not pay the sales tax correctly. Dealership is trying to make me pay the difference when they made the mistake. This is real customer service at it's best I would not recommend buying anything from these guys they go back on what they say! read more

I had an excellent experience here. I worked with Russell, who was very knowledgable about the vehicles I was interested in. I always dread buying new cars because of the "pressure and harassing" of salesmen. Not the case with Russell. He respected my choice to go home and think about it. I was back the very next morning to do the paperwork. He got me a great price on exactly the vehicle I wanted, I love my new 2015 Altima! I would highly recommend this dealership and Russell to anyone who is looking to buy a new car. read more

We walked in and told this dealership what we were willing to pay maximum, we sat there for 5 hours the first day, I told the guy I was gonna go get lunch he kept saying no that finance guy is almost ready for us. Had to leave because my son had to be at work. Went there they next day and my son sat there for 6 hours was late for work all because they kept saying hold on finance is finishing up with a couple "It's a done deal" walked us through the automotive shop gave us the car book to look at and extra keys. Only to get back in finance and the price was $200 more than they were told we would pay. Then all of sudden everyone states they were never told that and we had said specifically what we would pay several times over, we even put it on paper and the manager had the nerve to say well that's what everyone puts but they don't really mean in it. I will NEVER deal with them again we sat there for 2 days and they wouldn't even let us leave to get lunch and instead of just saying sorry we can't do it for the payments you want, they get your hopes up I guess hoping we will cave and they can get their money and screw us having to make that high of a payment and the bank for when we can't!!!!! This was the Cadillac Chevy dealer but the same policy is for all of them. I thought Bob King was bad sheeessee read more

I bought a 2007 Toyota Camry from this dealer 6 weeks ago. Today it's at the auto repair shop with a bad engine due to major oil consumption and it losing all of its oil in only driving 4K miles. It's a problem that may likely be covered by Toyota Corp but to have it tested I have to get it running (which costs $3000-$4000) and then Toyota can reimburse. The dealership knew about the problem before selling it yet did nothing. I tried to call Vann York Nissan( where I purchased) and Vann York Toyota( where prior owner purchased) for help. I got no help from anyone! They were all rude and completely blew me off! This includes Billy the Internet sales manager to the Toyota customer care liaison at Vann York Toyota. They were very much kiss ass when they wanted me to buy but now after the fact could care less and don't want to accept any responsibility. I'm stuck now with a lemon that I'm still paying for and may have to file bankruptcy to get out of this mess! Please stay away from this place at all cost! read more