After my last conversations with Austin back in May 23 2021 he promised he will reversed thru quick book on May 24 , I have not received any confirmation in my email, for the last 3 week I try to send him a message via messenger no response until they received a dispute from my Bank they emailed me and I will attached the email Austin is a liar, the company is scam , dishonest and use covid as the excuse, when he promise when i paid him in full he said no delayed everything should be on time for 12 weeks I waited he said everything is fine no issue Then the day before my delivery date he cancelled If you bought anything thru him call you bank right away. Man you eager to get the full amount, I paid you now you want me to way another 12 week for my refund ? And you asking me to have alternative to wait another 12 week for the product ? No SIr after you called talk to me " I will deliver your shit" !! No way I will trust you to build anything read more

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Messaged Austin on Instagram about a table and chair dining set in August of 2020. Estimated time was 8 weeks. He wanted the full payment ASAP before he would begin working on the project. We paid him in full on August 24th 2020. Weeks went by, no updates. I would have to be the one to contact them for everything, they would never contact me first. I got a call saying it would be a few more extra weeks to get the job done. We were very understanding and said that was perfectly fine. I got the first scheduled delivery date for November 15th 2020. The date came and I had to message THEM to see if they were still going to deliver that date, in which they responded no and that they will give me a better update the following Monday. Well Monday came and I had to contact them again asking about a delivery update. They said they were working on finishing up orders and would get back to me. I wrote them again on November 30th 2020 asking for a update, they said it if everything went as planned that our delivery would be ready over that weekend. Then I heard NOTHING. Until I messaged them asking for an update on December 17th 2020. I then got a response saying things haven't gone as planned and I should know more of idea on delivery in 1-2 weeks. At this point it was already 17 weeks since I had initially ordered. On December 21st 2020 I messaged May (his assistant?) and expressed how upset and frustrated I was. We didn't have the table for the holidays like we expected and he was posting all over social media for Black Friday and holiday deals but couldn't even complete the orders he already had. She stated she would talk to Austin and then I never heard a response from her again. I texted her 3 more times asking for an update and NOTHING. I even messaged them on Instagram and was still ignored. At this point I asked for a refund but got no response. On January 5th 2021 I messaged them on Instagram saying that I have been messaging and texting with no response and asked if they could get back to me. Austin finally responded and asked if I was available for a phone call at 5pm that day, I said yes. He didn't call, but he texted me the letter that he had sent to multiple customers. Essentially we weren't going to get our order and frankly we were fed up with waiting. So on January 6th 2021 I responded and said we would like the refund that in the letter he guaranteed within 30 days. He didn't respond so I messaged him on January 9th 2021 to make sure he got the request for the refund, he responded saying yes and that we were on the books for the refund. 30 days came and went and he would read my messages on Instagram and leave me on read....but continue to post on his feed. Messaged him again and stated that we were guaranteed a refund in 30 days, and it had already been 54. He had messaged me back saying I would get the refund by COB the next day. So the next day comes around and I message him at 4pm to double check and make sure we were getting our refund that day, to which he responded "yup". Didn't get a refund that day. He sent it the next morning. I had really high hopes for this business, even showed a lot of patience and understanding in the beginning. I really loved and wanted the table set. I'm just glad for this to all be over. NOT a professional experience at ALL. read more

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I would give zero stars if I could. Ordered a table set from this place, paid 1200.00 up front on 1/31/21. As of today, no table yet, all I got was a bunch of lies about my delivery date, I was straight up lied to by Austin the owner, more than once. Rumor has it at this point, he's been closed down, he refuses to give refunds, I am joining a class action suit that several of us would like to start if anyone can help us. I'm so disappointed... read more

I had the same experience that everyone else had with Van Patten Furnishings. Upfront I was told he could do what I asked for no problem, a simple farmhouse table 4x4 feet with 4 chairs. The deadline was pushed back due to Covid, which was completely understandable. Just like everyone else, delivery after delivery date was missed. We postponed plans to sit at home and wait for hours just to be told it couldn't happen today. (Like everyone else, the rain was an excuse, late night at work, a flood at home, etc.). I was initially told we could choose to pick it up but when I asked if we could pick it up I was told that he preferred to deliver it. I was always promised it would be delivered for sure the next day, and was even given a $100 refund for the inconvenience just to be let down again with another missed delivery. I finally told him that I would be picking it up the next day or I would like a refund. My fiancé and I were extremely disappointed when we got it home and got a better look at it. The measurements were not what I asked for (it was a rectangle instead of a square like I was promised), the boards were incredibly uneven with glue coming out between the slats (he said this was the look he liked, but it was obviously just sloppy), the chairs were uneven and the seats were as rough as sandpaper. The chairs were still wet!! He told us this was a "protection coat for the rain". We had white all over our hands, so it was clearly not a protective coat. It was very obvious that the chairs were spray painted hours before picking it up even though everything was supposedly ready for weeks before this. I told him it wasn't what I asked for and would be bringing it back to be fixed. For some reason I felt bad not giving him a fifth chance. I was told by Austin that it would take about 1 week to make all the fixes. After about a month and a half of not getting any updates, I asked for a refund and was told that I would get an invoice to sign and then receive my refund. Another few weeks went by and I received no such invoice. Eventually I gave up because clearly the communication was lacking. I sent a venmo request for the money back and luckily I received it. Seems as though other people weren't so lucky. Still, so much time and gas wasted to end up with nothing. Do not waste your time. The first photo is what I asked for and the rest are what I received. The screenshot from Instagram was the style table that I asked for and I wanted white chairs with a brown seat. The base of the table was actually very nice, but everything else was unfinished, the wood slats were uneven and the chairs were so sloppy and you can clearly see in the picture how rough and thrown together they were. read more

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I paid in full for my order back in March. This company is super unprofessional and so is the owner Austin. Please avoid at all cost. Never got a response for time/date for pick up. Never call me regarding stain or finishes. Rather than waiting for a refund, I will let my credit card company deal with VanPatten. You probably have better luck getting your money back that way. The owner won't response to you until you threaten to dispute the charge with the bank. All their advertisements on social media is BS. Never response to my email. Their phone doesn't work and no voicemail set up. All Austin does is send messages through IG or like the other review said, through Facebook. read more

I've been waiting to write a review for a couple reasons. Austin is nice and I think that he may actually think he's doing a good job. However, the experience I had was unreal. I reached out to Austin on April 18 2020 after looking at his work both on Facebook and his website. I have been looking for someone to take my grandmothers table that she left me when she passed and turn it into a table that was more my style while using the same wood. I explained it all to Austin and he seemed very excited about it. I also let him know that my grandmother did not come from money and I wasn't sure about the wood quality. He assured me that this is what he does and he was confident that he could make it into something beautiful. He wanted to see examples of what I liked so I pulled pictures from his Facebook and his website. I wanted a counter height table that would seat 8 On April 30th I drove three hours to meet up with him and handover my table. I paid $1200 and was told it might take 6 weeks. I didn't hear back from him. So I reached out on June 14th. No response. June 17th he asked me which invoice I was told me my table was in multiple pieces and that he was working on it. Said he was waiting on some hardwood and expected to have it done in 14 days it's all gravy from here. He also explained to me that he was put back on active duty with the Air Force so his time schedule has been pushed back a little bit....What kind of person would I be if I didn't respect that? After the 14 days have passed I started texting regularly and trying to set up a time to meet with him so I could get the table back. He would either ignore me or some thing would come up on planned days. Finally on July 17th we met. What this man delivered me, believing that this was even close to what I wanted or even close to satisfactory work was appalling. There were two small pieces in this monstrosity that were from my grandmothers table. He didn't have the chairs done, nor did he even return them to me. My husband is an amazing contractor so I know what satisfactory work looks like. What this man is telling people is a shit ton of lies. The table that I got back with some thing that a 12-year-old could've slept together in one day. The wood was still so wet that the table itself actually molded. If you set a glass on this table top it would tip over nothing was level or even, paint was literally dripping down the base. It was a complete and total joke and I told him so. Austin DID refund me my $1200. My stepdad took two pieces from the base, which were the only pieces from my grandmothers table, and made me a small side table which I will show in the picture section. That is the only thing I have left of my grandmothers table. Austin will not get back to me on any of my messages. I've been trying to coordinate with him since the day I picked up my table, so that I could get my chairs and my table top back. None of which were used on what he gave me so I'm not sure where they are. My warning to everyone is look very closely at the pictures of his recent work before you purchase anything. After doing lots of research I think that the beautiful pictures on his website are from his grandfather's work not his own. During all the chaos I reached out to a woman who also wrote a review on here, she had a similar story to me. Apparently he uses getting put back on active duty as an excuse and that really pisses me off. read more

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This guy needs to learn some customer service skills and a lesson in honesty. The tables are ok, for the price it's ok. He is a beginner, and his work his flaws. I could have looked past some of that tho if he was honest and replaced the broken chairs he delivered as he said he would and if it didn't take me over two months of asking when my table would be here after the delivery date. Then having every excuse from a flat tire to being busy. In reality it looked like he threw the table and chairs together last minute when he had 14 weeks. I'm still waiting for the bench and replacement chairs and I've only texted once a month asking for an update, now I've had nothing but silence. For someone In the military I expected more. read more

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BUYERS BEWARE!! This business is scamming people out of money and time. Austin ins't a man of his word!!! We found Van Patten Furinishings on Facebook. We ordered a table from them back in May with an expected delivery time with "covid 19 delays" accounted for of about six weeks. Communications were great at first but when the six week mark rolled around the seller was very unresponsive. After hounding Austin with texts and phone calls he responds with attitude and is a unprofessional "business owner". Our ETA is now 8 weeks! okay all is well still, we just want our table. Fast forward to today "delivery day" he gives us a delivery time between 7 am and 5 pm. We simply texted him to get and update because nobody needs to waste a whole work day waiting from 7am to 5pm for a delivery. His response to cancel our order and issue a refund. A REFUND after 2 months of leading me on and collecting my money upfront. You can not trust anyone in this so called business. Transparency does not exist anywhere in this company. Part Two: Trying to hide bad reviews of customers who experienced the same thing. On this morning VanPatten Furnishings converted their business page on facebook to a "place". This essentially gave them control over the only way to review and warn future buyers of dealing with this company. Their reviews are all gone (can't review them at all), thankfully I have screen shots. Please save your time and avoid this business This review is for: VanPatten Furnishings LLC 705 christensen way Rio Vista, CA 94571 Business number: 20-B31169 read more

If you read all of the reviews in the last 4 months or so; they would describe my experience exactly. I ordered with cash up front in Sept 2020 and received my refund on 29 Jan 2021. Like the reviews from customers, the company (Austin) was unable to deliver on their commitment. The constant slipping and stress when promises weren't kept was unbelievable; especially when you pay cash up front. I retired after 38 years of federal service so I was proud to support a military service member. I have a lot of respect for those who serve and I believe he had good intentions. My recommendation would be to take your business elsewhere until you see good reviews with satisfied customers. read more

Terrible quality product, as you can see from the photos... I mean honestly... the only thing a table needs to be is level, which this is no And the photos don't decive you, bench really is about 4 inches from the bottom of the table, a child would not even be able to fit.. The business owner, Austin's communication was poor through the entire buying process, but communication dropped off completely when a refund was requested. Would not recommend to anyone, quality is what you would expect From a struggling student in a beginners woodshop class, and the communication is non existent as soon as the payment is sent. I encourage any previous customers who had a similar experience file a small claims suit with Solano County. read more

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REPORT his Instagram account ASAP!! SCAM! Just like all the other reviews, we had a horrible experience with our dinning table. Yet he is still on Instagram promoting and selling. Our dinning table is lopsided, full of slivers, wavy top, uneven and nails sticking out. It would make great firewood. It's garbage. Nothing "heirloom" about it. read more

DO NOT BUY FROM THEM!! Not only did Austin not deliver the table on time, the craftsmanship is crap. Not worth the money at all. The chairs started falling apart 2 weeks after I got them. I contacted Austin to let him know. He said that's the rustic look. Huh?! The high-school wood shop students could have done a better job. Very disappointed. Spare yourself the headache of working with Austin the train wreck and do not do business with him. read more

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During the summer of 2020, my wife saw the beautiful pictures of a corner booth that this business was advertising. My wife fell in love with it for our dining room. With Austin being an active member of the military and me being a veteran, we wanted to give VanPatten Furnishings our business. My wife ordered two booths and two benches in August and was told by Austin that he would be able to do it within a 10-week time frame. Ten weeks came and went. With the pandemic and Austin being in the military, we were understanding of the delay. Initially. Fast forward to mid-November 2020. We were given a firm date for pick up just before Thanksgiving. My wife was ecstatic because she was going to have Thanksgiving dinner on her new tables and benches. We sold two hutches to make room for it. She sold her decorations that had been on the hutches. I took a day off of work. We rented a trailer and drove to Rio Vista for pickup and once we were arrived in town after a 90-minute drive, we received a call that the order was not ready and they had no time table for its completion. In essence, we were lied to that the order was ready and wasted considerable time and money that day. We spoke to May, who was stuck in the middle between Austin and us, the customers. She could not give a good reason why this happened but said going forward, they would not be giving customers firm dates. As a gesture of good will, they refunded us half of what we paid and said it would be a discount for when the tables were complete. My wife hoped that maybe they would be ready by Christmas. On December 7th, May texted me and said they were working on the delivery schedule and she would let me know when ours would be ready as soon as she knew. She said they were working on getting everything out by Christmas but no guarantees. Christmas came and went. No tables. Once Christmas was over, I messaged them on Instagram on December 29th and was told that they were having a team meeting that night and I would find out within 24 hours about the finish date. That didn't happen. A week later on January 7th, I messaged them again. Austin messaged me back saying he was on his way to the shop and would call me when he got there. He never did. On January 8th he sent me a text stating the order would be ready for pickup on January 31st or they would deliver on February 6th. He also gave the option of a cancellation with a refund of the remainder of our money. He said that for some reason his calls were not going through to my wife's phone. I gave him the option of calling me directly, which he did not do. Attached to the texts was also a letter sent out by VanPatten Furnishings apologizing to their customers and promising to fix things and do better in the future. At this point we still had hope that we would get the order. This is a new business and as small business owners we understood there are growing pains. So we opted to wait for it to be finished. Having never received the phone call, I asked for a call again on January 11th. It never happened. On January 23rd, I had a missed call from May. She texted me and said it was accidental and they were still working out the details. Finally, on January 25th - the date of this review, five months later, we were told that our order was being cancelled. We received a refund of our money but only after being dragged along for five months with this business. The reason we were given was that the booths take too long to make and it would push back the time frame for other orders. I did talk with May, who is stuck between Austin and the customers as the go between. She apologized and said she understood our frustration. She said that going forward, they would be sticking to their "bread and butter," which she said were tables and benches. She had no good reason as to why Austin would advertise the booths, give a quote, a time frame of ten weeks, two more promised dates of November and January 31st and then completely bail on the project six days before the due date. I expressed my frustration that Austin uses her as the go between to shield himself from customers who want to hear directly from the one making their purchase. Her side was that she is the go between so Austin has more time to work. My belief is that Austin is afraid to talk to his customers and probably male customers especially. I base that on his seeming willingness to call my wife but not me. In the end, he is not a man of his word. He promised to do something and didn't do it. He promised phone calls that never happened. He promised finish dates that came and went. This unfortunately has been one of the worst experiences with a business that I can think of in terms of honesty and transparency. As a small business owner, I wish VanPatten Furnishings success in the future. But I warn people that you should not order from this company until they have developed a track record of delivering on what they promise, when they promise. read more

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Hello Future Buyer! RUN!!! If I could give this business zero stars I would. He is the worst communicator I've ever done business with, makes terrible products, and refuses to take responsibility for his actions. I order a farmhouse table and storage bench. The bench is nearly, 3-4 inches off, the same height as the table and the table is a piece of garage. The table itself isn't level, leaves are not secured properly, table has screws sticking out, and much more. I asked for my money back and was completely ignored. I took Austin to small claims court. He was served papers and did not show up for the court date. The judge ruled against him. He is now claiming SCRA because he was/is a veteran/active duty when I purchased the table. Bullshit excuse! In short; do not purchase from this company of one. You will be nothing but disappointed. read more

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This guy is a scam artist the only decent review is him trying to portray someone else stay away from this liar. I waited 8 months for a table. Was given the run around. Oh my phone was off. It's Covids fault. Sorry just real busy. He makes you pay up Front gives you a sob story about being in the military. ( now I think that is also a lie). After 7 months he finally responds to a text I sent him. I politely asked him to complete my table and if he would do that I will forget about the time and leave him a decent review. He agreed to do so. Two weeks with no communication and nothing. Finally replies again and I tell him final chance and he says come pick it up on a Sunday. I tell him I am traveling from far away I want to see pics so I know it is done. Again no communication. He finally responds the next week with. Oops I had dad duties. He says let me make it up To you I will deliver it again nothing no calls no delivery. Just more lies. I filed a claim with my credit card company and am now seeking legal representation for towing up my money for 8 months. This clown is located in Rio Vista California. Next step is a personal visit to show him what a real veteran does to a poser. I tried to warn you punk ass I'm coming for you liar read more

My husband found VanPatten on Instagram and loved that they are a veteran owned company as he too is a Veteran. We ordered and paid for a table and bench in July with a 13 week delivery time frame. The 13 weeks has passed and we've received no update on our order, no refund on our order and no communication on where our order is. DO NOT ORDER FROM THIS COMPANY. The holidays are approaching and now we have no dinning room table after waiting 13 weeks. read more

Saw that my FB review was screen shotted and added to yelp because Austin deleted the FB reviews. Just wanted to chime in and say that i'm a real person, since he is telling his customers that his bad reviews aren't real people. Welp I'm REAL and his work REALLY sucks! Don't send money to this guy, you'll get a POS piece of furniture. read more

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STAY AWAY! I wish, I would've went on here before I ordered my items from this individual back in May 7, 2021. I am currently disputing the charges through my credit card company. I went with this company because I thought he was a vet he totally uses that and taught his clients. I have asked since June what the status of my items. When, I noticed that he was not responding, I paid upfront and never got a response back, Gmail or DM. SCAMMER read more

I saw these reviews after placing and order for a table and was apprehensive at the least. However I gave this guy the benefit of the doubt and I'm glad I did. He delivered on time, in two weeks just as he quoted me. The table was lovely and just what I asked for. Austin communicated well from day 1 and was very polite upon delivery. Happy to support a veteran owned company. read more

VanPatten Furnishings - Rustic farmhouse table - Furniture Stores Near Me - Rio Vista, California

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I rate 1 star because I have to, be careful if you are making a purchase here, you will probably never see your product and or your money again. The Owner Austin is a joke, liar and thief. He does not answer any of your phone calls and he does not keep you updated at all. I have been calling him and emailing him on a daily basis since about April 2021 I placed my order with him in Feb 2021 he took payment right away, My order was supposed to be ready in April 2021 it is now July 2021 and no worn from this guy, save your money and go to a legit place. In case anyone cared I paid him over $2,500 I am now currently waiting on my small claims court I have applied for to get every Penney back. read more

Worst customer service ever! Austin clearly is in the business to scam people. He does not respond once he has received a payment and never will update you of his work. You have to keep pestering him into getting an answer and even then he's super vague. He wasted months of my life telling me he will have the table ready then cancels last minute. He couldn't even own up to his mistakes and just let me know he never had the table ready. read more

Buyer Beware! I wanted to love this company based on their story, but had serious struggles with them fulfilling my order after waiting for several months without any communication from them until I got my bank involved. I asked for a refund based on their failure to deliver the order after waiting for months, and they declined to provide it. The representative said to me "that's not our policy, and you'll have to wait for several more months for the banks to fix it." Nice way to support your customers. My advice, avoid doing business with this company. read more

I ordered table and chairs and keep getting the delivery changed further away and seem just to beat around the bush, I have not contacted my bank since I paid over 2000 for table and bench and chiars and yet to recieve the product. This is not good customer service. read more

Worst person for custom furniture! Said my customer table would be done in 8 weeks, which is a long wait time compared to how fast these tables can be build, but I get there's other orders too! I got confirmation around what date it would be completed 3 weeks prior to day and a few days before it was to be completed I got a call from a woman to tell me my order would not be completed until 3 more weeks, which was unacceptable to me! And asked for a full refund, which they did not give me and made me wait by not replying to any of my text/messages until 3 more weeks had passed. You will not get what you want by going to this business. I gave specific measurements for my custom farm table and they were way off! On the day we went to pick up table it was way too short, 30" inches when I had specifically asked for the table height to be 42 inches to the top of the table, I even provided my own drawing with measurements! Austin, the owner, agreed he did not pay attention to my measurements and said he would fix it and would deliver it, we said we could meet half way. Also, it was painted when I asked for a stain, he said the top was stained a gray color which is not what I asked for I wanted a dark stain like my old table and I provided pictures. He fixed the legs and on the day of delivery he was very hard to get a hold of and delivery was not made until the next day after I kept asking him for a refund because I needed the table for a birthday dinner, he agreed to deliver the table all the way to my home and said he would provide half a refund for my headache in having to deal with all the issues. HE HAS YET TO PROVIDE ME THAT REFUND AND HAS NOT RESPONDED TO MY MESSAGES! I will be filling a complaint with the BBB and also with CSLB if he even has a license to do business. read more

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BUYER BEWARE!!!!! It has been about 6 months since I paid in full for a table to be made for me. I have been getting the runaround regarding status, shipping and call backs. I was told that my order was lost and that a new table needed to be made. I was given a new date and when that date approached, I was asked to give the team another week. Today was supposed to be delivery day and nothing came. I spent my whole day at home waiting and I was never called or emailed about the delivery not happening. How in the world does a company lose a whole dang table!?!? I wish I was wise enough to look up this company prior to making my purchase because I definitely wouldn't have. The owner, Austin is not a man of his word and is annoyed when customers ask questions about their orders. He either tells customers to email or doesn't read or respond to messages at all, which is funny because I got immediate responses when it came to collecting my money. With him being in the military, I thought that he was a trustworthy individual to do business with...was I ever wrong. He has a post where he refers to frustrated customers as "Karens." How unprofessional is that?!? My bank will be contacting him regarding a refund. read more

I, like most, gave Austin the benefit of the doubt. I am a vet who supports other vets but not when they do a crap job for a lot of $$$. I spent over $1000 on my dining set that I ended up sending back because the chairs were poorly painted (I ended up repainting them myself) and he used board butter instead of a poly finish. I had board butter all other the place. Received the second table (mind you he let me keep the first which I ended up giving away for free since it wasn't worth anything) and I have had about 6 mo now and is falling apart already. Not only am I out $1000 I am also out a functional table. read more

VanPatten Furnishings - glue coming apart from base - Furniture Stores Near Me - Rio Vista, California

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Do not buy anything from this company. We paid for our table and they said it was on its way on never arrived. After months of calling and massaging on IG we got a partial refund. They only refunded a portion of our money and still owe us $700 as of 6 months ago. They did the same thing to my friend, but fortunately she was able to get her money back from Venmo by making a claim. This guy claims to be a veteran, but he lies and is a fraud. DO NOT BUY ANYTHING FROM VANPATTEN FURNISHINGS! read more

Started with great communication and then about halfway out I had to hound for more info and be updated on a ever changing eta. I totally get being busy as I'm a healthcare professional working insane hours during a pandemic, so I get being swamped and I respected his time but also it just became me hounding him instead of him, the business owner providing important updates. Delivery was a train wreck as he didn't show up the first day, delivery was between 5-8 pm and at 9:30 pm he called and told me that unfortunately he didn't have anyone to help him and he was unable to make it. The next day he showed up with no help. The bed that was supposed to be delivered and installed wasn't installed and wasn't what I asked for, thankfully my best friends husband is a contractor and literally redid it so it would be not only what I wanted but it wasn't even nor was it fully painted. Dining room table, while great and what I asked for was not sanded, is chipping, wasn't fully painted and not correctly measured. Overall As a fellow veteran I wanted to support a local small owned business but unfortunately got burned in the process. I hope for the sake of his future customers that his communication increases and he is able to deliver on a product that he promises to deliver. In good conscience I can't recommend him. read more

HORRIBLE business! Thought I was getting a beautiful custom made table and ended up picking up the table MYSELF and havIng to re-due the whole thing MYSELF!! WOULD NOT RECOMMEND!!! I have more pictures/videos! Such a JOKE!!! read more

Please report his Instagram account. He is continuing to sucker people into buying what he calls "heirloom furniture ".. it's garbage and very poorly made. Kids in high school wood shop do better than this. I have donated his table to charity due to his horrible workmanship. Table not square, splintered legs, horrible rough finish. Bottom line is save your money and time please DO NOT throw your hard earned money away. read more

BUYER BEWARE - especially if you are a one who likes to help others and takes heart to do business with former veterans. All things that are still good to do, but ones in which you need to be sure you check reviews first so you are not stuck with something very different than what you paid for. I found VanPatten Furnishings on Facebook market place as I searched for rustic furniture to fit a "farm house" theme. Austin's page popped up and I loved what I saw. I was instructed to text pictures and descriptions of what I wanted, and after doing so, was promised he could deliver what I was looking for. He was friendly, he seemed eager to earn my business, and assuring he could what I asked. I ordered a custom king sized bed - requesting it to be low platform. I sent pictures - he assured me YES he could do it. I also asked for matching night stands - same promise! I was told I had to pay 100% up front, b/c that was his policy. He was a veteran, working as a first responder, and this was his side job. I was hesitant, but after looking at his website, and asking for a receipt, was quick to comply. I was told normal wait time was 6-8 weeks, but with Covid, count on 8. That was the first of October 2020. I asked if I would have before the holidays - assured YES I would. I sent more detailed pictures of what I was looking for, and was assured it would be just like I wanted. During the process as we got close to the delivery date, I kept checking in, asking to see pictures. That was not their process I was told. I would just have to wait. Then delivery date after delivery date, was missed. I was promised it would arrive, I would move furniture and set aside my day.. and nothing.. the whole day would pass, no call no nothing, until I kept calling and texting and was then told.. sorry- it didn't fit in the truck, or sorry it was raining and they didn't have a cover to cover, or sorry, the other deliveries ran over. But rest assured, I would get it, it would be delivered - he promised. Finally, nearly 3 months later, I was told it would come, but the night it was supposed to arrive, I was asked about clearance to get it in my house. I was told the bed was around 400 lbs and after measuring - all put put together, it couldn't be transported as is, so it had to be cut in half - and I was promised it would still be beautiful! Structurally in tact.. I had to trust - but I was sick about this. I had not only bought the bed and night stands, in December when redoing our fireplace, I called and asked if at his before the holiday promised delivery of my bed, could he make a custom wood mantle, solid - rustic - again I sent pictures and again told YES. So in total, on December 31st.. the bed was finally supposed to arrive, along with the mantle. I came not as promised early in the day, but after dark. I was required to sign before the bed could be taken off the truck - it was in pieces.. and I was told no refunds. What was I supposed to do, if I didn't sign, I didn't get what I paid for. So I signed and the bed was unloaded with my husband and I helping. It was put together, and now stands, with the bed and mattress only -no box spring, at 40 inches high! THERE WAS NO SLATES to hold the mattress in. It collapsed in the bed and we were told we could buy the slates. The sides were not finished in stain, you could see 2x4's nailed to the front head board. The drawers don't work, they are wooden sliders that stick. It looks ok from the front, but you can see where it was cut down the middle and put back together. It is so high, it requires a step to get it and this was the bed I was looking to have into my 50's and beyond.. it's not easy to get in and out of of. The mantle, is embarrassing, it's 3 pieces of 4x2's glued together. It's not a solid piece of wood like I asked.. it's nothing I would put up as a mantle. When I asked Austin to take the mantle back, he refused. I told him it was not what was promised - it was not one solid piece of wood. He said it was glued together and technically a solid piece of wood. When I asked him to fix the drawers, he refused. He said they work if you give it a good hard tug. When I asked about finishing the stain on the sides he said he would give me stain so I could do it. He seemed like such a good guy, a guy you want to help and I guy you had hoped would do the right thing. He has some talent, but has a ways to go to deliver quality products that his customers are proud of. If he had been willing to work with us to make it right, we would have been willing to work with him on a better solution but as it stands, we are working through the BBB and our credit card company and small claims if we have to, to make this situation right. So very unfortunate.. so sickening to have spent so much and trusted. My fault.. never again. BUYER BEWARE! read more

I wanted my experience with VanPatten to be different, but unfortunately it was not and echoes many of the same reviews posted on here. My journey started way back in Sept 2020, when I reached out to have a new dining table built in time for Thanksgiving, given the 8 week turn around was told it would happen just in time no problem. We sent 2 reference photos, 1 for color and 1 for style. We paid in full (red flag and probably should have walked away at this point) but we did not and waited patiently. We get close to Thanksgiving and I check in and May tells me it is their busier time of year, but that our table will be ready by Christmas. Ok, slightly upset at this point, but justify that a custom table somehow takes this long. I reach back out again after Christmas and no update for a new delivery timeline was given. May calls me early January to let me know Austin can make me chairs or another piece of furniture at cost due to the trouble we have had with the timeline and confirmed a delivery of Jan 31, 2021. We did need a matching entryway table so why not take him up on that nice offer. We get sent another invoice for the entryway table at cost and pay in full once more (another red flag again, I know) and we wait until the end of the month for our furniture. A few days before our confirmed delivery of Jan 31, Austin calls me to ask if May confirmed delivery for that day and I said yes. He claims there was a miscommunication between them and delivery is actually for Feb 6, 2021. At this point I have had enough and request Austin to revise our contract to include a guaranteed delivery date of 2/6 or full refund would be due at that time. He thankfully adds that in and we once again move along until the next week. We had a delivery window of 3-6pm on 2/6, around 4pm Austin let us know he would be here closer to 7:30. Ok, why not wait some more since we were merely hours away. I ask for a picture of our furniture and he sends a video. To my surprise our table design was NOT what we spoke about. The color was correct, but definitely not the design. We tell him and he calls us and offers to remake our table and deliver in 3 days. We decline and say we can accept delivery of this current table at a discount if he was ok with that because we have now been a few months without a dining table. He at first agrees, then an hour later lets us know he will be sending us a full refund and terminating our contract. So in short, our terrible experience with this company spanned over 5 months, included stress with having to continually follow up for a timeline and delivery date, loss of income due to taking time off work to accept a delivery that did not happen, all for a table that was built with the wrong design. I am thankful for the refund in full even if it did take a day later than our contract outlined so we can move on from this experience, but if anything this entire experience uncovered some gaps we probably should not have ignored such as: paying in full, 8+ week turnaround, continual delays in delivery, Austin diverting alot of the communication to May to name a few. This may have been a small business with good intentions at one point that grew to a level that the business owner cannot corral, however the overall lack of customer service leaves very little to be desired. read more

We were promised a refund back in June for a kitchen table set that was delivered months late with a screw sticking out of the top of the table and the table and chairs didn't even match. We have yet to receive the $500. I hope the integrity of your business has been better than the service we have received. read more

Well reading the reviews of so many that say what I've been thinking and feeling is such a relief. I'm actually not going crazy!! Yes, Austin is very nice and his heartwarming story of a tough childhood and being raised by his grandfather who showed him everything... and so began his business of VanPatten Furnishings, brought tears to my eyes. Now fast forward to present day and why I'm so very disappointed! I met Austin back in March and purchased a farmhouse table with 4 chairs and a bench. He showed up with 6 chairs because he said two chairs were wobbly and off balanced. I thought "wow that was nice of him" within two months my son was sitting in one of the "good" chairs and as kids are a little squirmy, I suddenly see my son fall to the ground. The entire back of the chair holding the back legs fell completely off. My son fell to the floor and really hurt himself. I called Austin immediately after then examining the rest of the chairs and found that two more were also very wobbly and you could even see the nails popping through. Austin began discussing with me frantically about another customer who was unhappy and came to his house and threw his furniture on his front lawn. He wanted to know if this person had contacted me thinking it was a conspiracy against him. I had no idea what or who he was talking about but it definitely raised some red flags! He assured me he would replace two of the chairs within a month... Here I am now 7 months since purchasing what I thought was going to be a beautiful, well made, family dining room table that we could use for many years and Austin will not return my calls, texts, or several emails. I now have another chair that has broken. I let him know and still no reply! I'm not just upset that the chairs to a table I purchased are now in a junk pile on the side of my house but, I'm even more upset that I really thought Austin was this great guy with a great story and a great work ethic! I'm hoping he makes things right so I can change this review but, until then, I caution anyone who wants to purchase from Austin to not be fooled by his outgoing, kind and overzealous personality like apparently so many of us writing reviews here... unfortunately were! read more

VanPatten Furnishings - Broken chair built by Austin at VanPatten Furnishings - Furniture Stores Near Me - Rio Vista, California

Pretty much what everyone else has written, is my experience as well. Good thing I was able to get my money back. It wasted 8 weeks of my time and caused me a lot of anxiety. Now Thanksgiving is next week, and my family does not have a table. I would say DO NOT use this guy at all. His Instagram looks good, don't be fooled. There are plenty of other reputable builders around the Vacaville area. read more

I ordered the Big Damn Bundle. 8ft table with bench and 6 chairs, with a 12 week delivery date. Paid in full as custom built to order. At the beginning of the process I asked for a different style chair and was told by text they verified with the vendor and could be done. At one point they turned off both phones and don't respond for weeks at a time. After 6 months and several missed delivery dates my table and bench were delivered, no chairs at all. I have text saying my chairs were ready. I have video text from Austin the owner stating my stating my order was ready just had to be delivered. Nothing Austin said ever was the truth. Pictures will show damage on the trestle's. Holes in the wood that should have been filled in and sealed but not done. One of the trestle's on the bench isn't even painted. They left with notes and said we will email you a date for the chairs. The email I received said they can't get the chairs and it was never approved so I would get a partial refund. Didn't even offer the original chairs or address all the damage and incomplete work on the table or bench. I asked for a full refund as this table doesn't meet any quality standard and was told no. Needless to say I am pursuing my options for a full refund. read more

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Well, not sure what happened with this other customer, but I, too, ordered a table via Facebook. It arrived on-time and is so lovely that I ordered additional pieces. I found the owner a pleasure to deal with, and the fact that he is full-time active duty military during COVID, with all the time-crunching that must do to his turn-around, makes me appreciate his professionalism even more. Definitely recommend. read more

If I could give zero stars I would. We had the worst experience with this company. Ordered a table & booth set end of June 2020 with an estimated timeline of 8 weeks. FINALLY got it delivered end of October but it was the wrong dimensions. So he re-made the table & delivered that with no benches end of November. Finally in January he gave a full refund. After stringing us along for over 6 months I know have a table (that wasn't totally done the way we asked) & no matching seating. The lack of communication is terrible. I DO NOT recommend this company at all. It was the biggest headache & we lost out on months of family dinners only to be left with no final product. read more

As with all other reviews on here, our experience was awful. Things seemed great at first - quick responses, Austin seemed to be an honest hard working guy, so on and so forth. As everyone else said, customer service and honesty is trash. We were told it would take 8 weeks for our table to be ready (which put us at 2 weeks before Thanksgiving). At 8 weeks, I hadn't heard anything so I checked in. That's when May came in and became the primary correspondent for Austin. She advised that we would not have it at 8 weeks, but we would FOR SURE have it before Thanksgiving. We don't currently have a dining table but we hosted Thanksgiving assuming we would have a table...so you can imagine how well that went. Anyways, Thanksgiving came around - never heard from anyone. We called again to get an update and this time it was "oh this is such a busy time of the year...you FOR SURE will have your table by Christmas". Cool. Christmas comes around, still nothing. Meanwhile, they continue to post on social media about sale items and trying to get people to purchase tables. If you can't complete the orders you've already taken, why are you advertising for more? So, again (after Christmas now), WE have to call for an update and by now we're done. We're just calling for our money back. That's when they sent out their standard letter advising how they screwed up and customers can either choose a discount or a full refund. We chose a full refund (the letter said it was guaranteed within 30 days) and at the time, May advised "oh you'll most likely get it before 30 days". Welp, on exactly the 30th day at 8:30pm, they actually did fully refund us. We've been tableless for 4+ months because we thought Austin was a stand up guy that could make us an awesome table. Obviously, we were wrong. And aside from placing the order, we never actually spoke with Austin himself. He uses May as his shield. It's no surprise that May is the only one that gave him a good review on here. Anyways, we're fortunate to have been refunded as I thought it was going to be a total loss. We are now having 585 Woodworks (can be found on Instagram and Facebook) make our table and we couldn't be more excited for the outcome! read more

I also had the unfortunate experience of ordering from van patten furnishings. In late May of this year 2020 I found van patten furnishing on Facebook. I reached out to Austin and had an immediate response on Instagram. After him telling me the price and turn around time of "6 weeks! But we always try to beat that!", I placed an order. He was more concerned about my credit card information than asking the color of table I wanted. Despite this red flag I ordered a table. Hoping he would be finished early I reached out to check in at the 4 week mark and he said "everything is built in cycles and you are scheduled for the upcoming cycle". Thinking that meant he was working on mine sooner than later I waited another 2.5 weeks to contact him, but this meant we were already over the "6 week turn around". He told me he was going to deliver on August 7th (which is 8 weeks +). This date came and without any contact from him, I called and was told he was "really sorry but is backed up because his house flooded". He then rescheduled for later in the week and guaranteed me I would have the table within a week. After more days went by without any information I told him I was getting worried but he said he was "checking his books to see what day worked for delivery". Finally he scheduled the second deliver date. He texted me a day before this second delivery date "needing to bump the deliver date again". We are at 10 weeks + from initial order. This entire time I was nothing but nice, understanding and patient. I asked for a picture at this point and never received one. The third deliver date was scheduled and I was just ready to get the table. A "6 week turn around" turned into almost 12 weeks of waiting for delivery. During our last scheduled delivery day he waited until 9:30 at night to tell us he "wasn't going to make it" again. I then demanded a picture of the table which he said he had "loaded in the back of his truck". Apparently he tried to pull a fast one on me but unfortunately for him I could see the picture he sent me was taken on July 20th, and he sent it to me on August 30th. So pathetic. I truly don't believe he had even made the table yet. It's very frustrating to not only be strung along for months but then to be lied too. Austin likes to pride his business on being veteran owned and I too am part of an Air Force family, it's so disappointing to be treated the way he treated my family. The next morning after he "couldn't make it" to our third delivery date. We had to contact him again and he wanted to deliver in 5+ days. I was over it and we told him to deliver the table by the end of the day or refund our money. Thankfully the only thing he ever did efficiently was refund us. After going on yelp I see that in the past month he has done to 6 other families what he did to us. He took our money and wasted our time for months. He strung us along and lied to us. I'm thankful I received a refund because others who had the product delivered it doesn't seem like it was the quality that he "guaranteed", but clearly his word means nothing. If you want to be lied too, your time wasted, and you don't care when or if this table even shows up, this might be the company for you! read more