I called Flower Bowl today to inquire about a floral style that has become popular online, often…read morereferred to as "farm girl flowers." I understand that not every florist may be familiar with that term, and I would have been perfectly happy to explain what I meant. What disappointed me was the customer service I received. Instead of professionally asking for clarification, the employee seemed to mock my question and made me feel uncomfortable for simply asking about a flower style. She kept asking if I went on their website to check out their flowers. When I told her I did and didn't see the style I wanted. She automatically turned me away saying "okay, I don't know what you're talking about, this is flower bowl not farm girl flowers!." I can sense frustration, and attitude. Which led me ending our conversation. The conversation felt dismissive and unprofessional from the start. The interaction ended with her saying, "Okay, you weirdo, my dear," while laughing before hanging up. Whether it was intended as a joke or not, I found it inappropriate and unprofessional to speak to a potential customer that way. As someone who was genuinely interested in placing an order, I expected a polite explanation or follow-up questions about the style I was looking for. Instead, I was left feeling embarrassed and unwelcome. Customer service should make customers feel comfortable asking questions, not mocked for them. Unfortunately, because of this experience, I will be taking my business elsewhere.

A friend's passing promoted my search for a place to order a flower arrangement for the memorial…read moreservice held in Lafayette. A search on Yelp led me here. As I checked with friends about joining me, I decided to call them to get more information and place an order. Calling on a Monday later afternoon, I learned they were closed and called again Tuesday. The lady sounded busy so I kept the conversation brief in getting her advice in going online. I did this and after reading and navigating I placed my order. I received a confirmation email (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=24&select=pcDusU-EwnIdwbtLiWW5-A) and shared it with my participating friends. After confirming a friend was attending the memorial, I asked him to take a photo for our group. A few days later, I asked him about it and he said there were only a few arrangements there. He shared this photo (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=24&select=xAiHZiYClrW8pmNerRLwEQ) which confirmed they were delivered. He didn't see any card or identification on it so perhaps it was handed to a family member. Thank you, Flower Bowl, for helping us with this solemn tribute. My only suggestion is that you consider sharing photos with your customers by email or text when not ordering in person. *** I understood that they were likely busy as I called during the week leading to Valentine's weekend.

This is the florist to call if you're in Clayton or even greater Concord! Angie helped me even…read morethough my order was same day & last minute. I appreciate the focus on quality & customer service. My wife was very happy w the arrangement.

Beautiful birthday flowers ... delivered a day late. When my relatives asked if I liked the…read moreflowers, I had to reply, "What flowers?" Delivery had been promised so it meant a hassle for relatives living 1,800 miles away. Jory's is closed on Mondays. Maybe that was the hang-up, but delivery had been promised. When they finally arrived, I was greeted with a "Sorry." The flowers were beautiful and so was the amber tone mosaic vase. (I am still enjoying the vase now filled with some dried fall flowers.) But here is where things get a bit strange. When I was rinsing out the vase, I noticed two stickers on the bottom. One said Mervyn's $39.99 and the other said Goodwill $8.99. Mervyn's closed many years ago so today's retail value of the vase would be much more. Who knows how it ended up at Goodwill and then made its way to Jory's. I don't have an issue with recycling from thrift stores. I do it myself. What was very odd to me was Jory's did not take a minute or two to remove the stickers. Very tacky. This would have been a five-star review if the flowers had arrived on time and in a vase that did not show its thrift store origins.

So happy with the arrangements! I ordered an urn arrangement, photo arrangement and 10 table top…read morearrangements. They were all beautiful! I told her my grandma's favorite colors and what she recreated was amazing! Joyce was responsive and helpful. I ordered everything over the phone on monday for delivery that Saturday. She dropped off the flowers early. And price was good especially for such short notice.

Absolutely horrible customer service. I placed an order to be delivered on Sunday specifically, the…read moredate and order confirmation never at any point indicate it was not possible. I get a notification that the flowers will be delivered on Thursday, not even Friday or Saturday. I called and got the rudest response, basically there is nothing I can do, I already paid, not even an apology. Disgusting in every way, fix your website.

We ordered flowers for a funeral. The process was very easy and quick. Very friendly and helpful…read morestaff.

Sonia was amazing! She made a beautiful spray for a funeral based on one phone conversation! She…read morehas a gift with flowers! I have had to send many arrangements through the years and was pleasantly surprised by the prices. I have certainly spent way more on much less! Highly recommmend!

Randy is the best, local small business owner please…read morecontact directly if possible don't use massive online company that takes a cut. Also you get to select what you want not a picture online. Drop into the spot and pick out of the fridge. We call in to see what is fresh and beautiful, then they out something together. Always turns out fantastic and great price

I found Countrywood Florist on Yelp. I needed to order an arrangement for a friend who lived far…read morefrom me. I called the flower shop directly and Dena answered the phone. She was super friendly, knowledgeable, responsive and asked many questions to make sure she understood exactly what I wanted the floral arrangement to be. Service was top notch! The floral arrangement was delivered quickly too! She kept me updated through texting which was super easy. She even sent a picture and a video of the arrangement that was sent! The flowers were fresh and gorgeous! Thank you!

Over priced and the arrangements 2/2 were smaller in appearance that the advertised photo…read moreregardless of the level order. I get the story of flower sizes vary but sometimes it's significant vs just noticeable. Last funeral- delivery was late and barely made it in time due to "traffic" they are 2 lights down the road. Got a smaller bouquet of yellow roses at Safeway that looked in better shape to take for the memorial vase we were headed up to rather than a last min additional bouquet from this business. This funeral's flowers were ready and kept refrigerated by them for us but the lollies and roses were already tinged with some browning on the edges.

I ordered flowers for my daughter's birthday day. Today I called to find out what time they would…read morebe delivered. I spoke with a customer service person who could tell me nothing. I asked to speak to the florist or the manager and was told they aren't allowed to give out that information. I have never worked with a business who had such a barrier to customer service!!! I highly recommend using any other florist but flowers by Nora!

We're so grateful we chose Montse for our wedding florals! She helped us figure out a vision that…read morefelt exactly right for us which was timeless, romantic, classic, and very natural. The flowers were beautiful, and many of our guests commented on them! She also added a few last-minute arrangements when we realized we needed them, and she made the whole process seamless. Her communication and flexibility were really appreciated. Montse is warm, easy to talk to, and it shows how much she cares about what she does and who she's doing it for. We're really thankful for everything she did and would happily recommend her!

I was looking for a flower delivery for my mother for Mother's Day and had a difficult time finding…read morea local company with an online presence - enter in Bloomsbay. A quick call later and I'd set up a delivery for the Saturday before - I emailed over the details, name, address, card message, and we were all set. The delivery was spot on and the arrangement was gorgeous with quite a few different flowers. My mother loved it. All in all, I would absolutely use Bloomsbay again!

The first wedding anniversary is "paper" and my husband had a brilliant idea of searching out a…read morebouquet of flowers made of paper. He managed to find Petal Adore in Concord. He said he let her know my favorite flowers are stargazer lilies and asked for a mix of stargazer lilies and roses incorporating our wedding colors of burgundy and silver. She did a wonderful job. I thought they were real at first and couldn't figure out how he'd snuck another bouquet of flowers in. Every guest we have, stares at them for some time before finally asking if they're real. They are just beautiful and we know we'll continue to enjoy them for a long, time. Thank you so much! They're just beautiful!

From the owner: Our business specializes in Paper Flower DIY Kits, Paper Flower event rentals, and custom Paper…read moreFloral orders. Paper flowers are the perfect way to enjoy the beauty of flowers without the hassle of wilting, water, or seasonal availability. Our DIY kits are perfect for the crafty person, or to give as a gift, and our rental rates are typically more economical than purchasing flowers.

I had ordered flowers online from FTD and the bouquet that I was sent initially started to die…read morewithin four days so I called back as a fresh flower should last longer. That bouquet was sent from another nearby florist. FTD replaced my order with a bouquet from Deb's flower market, and I was blown away. The flowers are absolutely gorgeous and they did such a beautiful job with the arrangement. Day four and they are still just as beautiful as they were the day they were delivered. I have constantly been disappointed with flowers ordered online (not through Deb's) and now have my go to place, Deb's flower market. Thank you so much for my beautiful flowers, I'm obsessed with them

Debs is amazing! They helped me right away when I went in for a last-minute bouquet. I gave them my…read moreprice point and color preference, and they made me a gorgeous, high quality bouquet in only 10 minutes! I have only ever had positive experiences with them!

My stepdad had just passed away, I live in Hawaii and was looking for a local florist rather than…read more1-800 flowers, or Safeway. I can't thank Gary enough! He is such a sweetheart and took care of my order outside of business hours and delivered the most beautiful arrangement I have ever seen! He was such a pleasure to work with, he asked if I had anything in mind - I just mentioned some of mine and my Mother's favorite flowers and he had them all and much more! He worked his magic and did not disappoint. Thank you Gary for being so kind and doing what you love! It shows! I will be a loyal customer moving forward.

Great communication! Delivery is always perfect and my chosen Mom loved her flowers as she…read moredeserves the best. Very pleased and I will continue to use Gary Alperti Florals every time I order for her.