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    Gracie James Home Staging & Styling

    5.0 (8 reviews)
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    Clayton Furniture

    Clayton Furniture

    (101 reviews)

    $$

    f I could rate this place a -100000 I would. I genuinely regret spending a single dollar at Clayton…read moreFurniture. This was easily one of the most frustrating and disappointing experiences I've had with any business.I went in looking for a sturdy bed frame and made it VERY clear to Tony that I did not want something flimsy or cheap because I've had one break before. I specifically asked about the return policy twice and both times he confidently told me there was a 30 day return policy. Based on that, I trusted him and spent $400 on a king-size bed frame. Big mistake. I picked it up, it was built the SAME DAY, and the second I got onto the bed, it literally broke. Not after weeks or even days. Immediately. That is beyond unacceptable. A $400 bed frame should not collapse instantly. I could have bought something cheaper online that would've lasted longer than a few seconds. When I called the next day to figure out a solution, I was met with attitude right away. Instead of helping, the person on the phone acted like I was the problem. Then I'm suddenly told there is NO 30-day return policy?? I was told to come in and speak with the owner, so I did go in and Tony was there, and the moment I mentioned the bed breaking, his entire attitude changed. He became defensive, rude, and completely unprofessional. Instead of taking accountability, he tried to blame me and say I "built it wrong," which is ridiculous. I wasn't the one who built it, my father was and he even told me that the bed frame looks really flimsy and low quality. The frame was assembled correctly it's just extremely cheap and poorly made. What's even worse is that the "30-day return policy" he sold me on magically turned into a "30-day warranty for parts." That was NEVER explained upfront. That's misleading at best. His solution? For me to email them the broken part so they could replace it. Meaning I'm stuck fixing a brand new, already broken bed myself. Not only that but even if they do get me the same part I'm still going to have to buy better, sturdier, and stronger parts which is going to make the price for this horrible bed frame go up even more. I should not have to put more money into a bed frame I paid $400 for. I sent the email as requested, and it has now been 12 days with absolutely no follow-up, no resolution, nothing. I would not recommend this place to anyone. The products are cheaply made, the customer service is terrible, and the way they handle issues is unacceptable. Save your money and go somewhere that actually values honesty and quality.

    Bought a bed, ottoman, and couch. Good experience and lowest prices I saw. until the ottoman never…read moreshowed. And the location handled it poorly always putting me off until the owner got in, and he was never in. Called 4 times and showed up in person. Yet I'm Still ottoman-less and refund-less

    DFW Furniture Warehouse - Actual dresser

    DFW Furniture Warehouse

    (94 reviews)

    $

    Very good service, fast and reliable.There's a lot of selections and very affordable prices no one…read morecan beat. You can choose a lot of styles and models from sofas to tables above and beyond customer service. Thank you Sam! Keep it up.

    I don't like to leave negative reviews, but unfortunately, we had a really disappointing experience…read morewith DFW Furniture. At first, we were excited because the couch we purchased is nice and comfortable. We spent around $2,000 on furniture and paid an additional $200 delivery fee. The sales associate clearly told us that delivery would include removal of our old couches. That did not happen... When the movers arrived on Thursday, they delivered the new couch but refused to take the old ones. We were left with FOUR couches crammed into our living room and hallways, making our apartment basically unusable. When we asked the movers, they said it wasn't on their order. To make the matters worse, we tipped the movers under the impression they would be handling everything as promised ... but they simply left. When the movers called their supervisor asking for approval to pick up the old furniture, their supervisor said "No. Just leave. I need you guys at the next location." We contacted the store immediately, and the associate said because she forgot to notate it on the invoice that the old furniture needs to be removed, she would find someone to pick them up later that night. No one came. The next day, Friday, we followed up again and were told someone would "for sure" come Monday, leaving us with a claustrophobic living room for an entire weekend. Monday came and we received a call saying there was nothing they could do. No pickup. No solution. We were then offered a $100 store credit because apparently that's all they could do after spending $2,000+ and dealing with a situation that made our home unlivable for days. This entire issue happened because the associate failed to note the furniture removal on the order. We ended up having to rent a U-Haul and haul the couches to the dump ourselves, paying additional costs out of pocket. This experience was extremely frustrating and inconvenient. The lack of accountability and follow through is unacceptable. We will not be returning. We initially thought we would be able to purchase all of our furniture here, as we're in the process of replacing everything. However, after this experience, we will not be coming back. Originally, we planned to get an entire new set of furniture that same day & I'm honestly so glad we didn't because I can't imagine having double of everything in this case.

    Gracie James Home Staging & Styling - furniture - Updated August 2026

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