Kat and Alan helped my husband today find the most comfortable Vans after our dog chewed my husband's old vans and mine too!!! We had Saint, our Golden Retriever, join us at the store and salivate over all the rubber soles shoes in the store lol !! read more

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If you want the best customer service, shop here and ask for Colin! He was so very helpful and his voice definitely fits his demeanor. read more

Vans - Shoe Stores Near Me - Costa Mesa, California

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I went to shop on Christmas Eve for some clothing and I wanted to express the way I felt towards the cashier. Her name is Sketch and I believe that she goes above and beyond and is really helpful. I was very satisfied with her excellent customer service. She's very sweet and polite! I give her 20+ stars! - Rosy read more

I visited this location throughout the holidays and had the most superb customer service. Isaac was patient and helpful. I will be returning to the store. This is the best way to treat your customers. We will be returning and buying more shoes. read more

Came to Vans and was greeted by two smiling employees. Daniel helped us right away. My son received some wheels for his Birthday. They were not the right size and Daniel made it easy for us to exchange. He even offered to build his board for us. The board my son had purchased from somewhere else but Daniel offered to put it all together anyway. He was so nice and helpful. Thank you Daniel for making our night easy. read more

Daniel is absolutely no help or value to this store. I was asking for a specific shoe and color and he said "we only have mustard". As I waited for him to look for another shoe size, I googled the shoe I wanted. I then showed him the color and shoe, he said he hasn't seen those and it may be out in summer. I asked if he could check another store for me and he said they don't do that. Daniel, way to go on going the extra mile for a customer (NOT) read more

Best Vans in OC! Great selection, always clean, and by far the best customer service around. Everyone who works there is so kind, courteous, and always happy to help. Please take my money! Lol..Thanks for being awesome! You guys made my day. read more

The staff at vans were so friendly and efficient. Appreciate the kind service and quick checkout! The store seemed to have everything and was organized and clean. read more

The guys here were super helpful when I was there on Wednesday. No issue with the customer service whatsoever, what I do have an issue with is the damn Caterpillar growing in my kids shirt!!! What the hell? This was disgusting and now I will question everything Vans!!! read more

Vans - Caterpillar in my kids shirt! What the hell? - Shoe Stores Near Me - Costa Mesa, California

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This store is poppin, there are plenty of workers helping out, and they have a greater selection than most Vans Shoe stores do in Northern California. While shopping on our way home from a vacation with all my buddies that turned into a rescue mission/quick family vacation these guys and gals were all helpful. In there normal questioning "are you vans family" we said yes and we started to tell them the nightmare of events that had happened in the last 72 hours, the manager asked if we could patiently wait for a second after we checked out and were walking out the door. The manager gave us a limited edition SIZE 66 shoe and said I hope that this is a turning point in your trip to be better. These guys are truly amazing down here. read more

Vans - Shoe Stores Near Me - Costa Mesa, California

Great job searching for my shoes. Thank you for taking the time to go to the back and finding my shoes. The Laguna Hill store called you guys and you located them. We drove far away to pick them up. Gracias. read more

I've never not been impressed with Vans! The service is great, and their shoes last forever. I love their new style of shoes with the foam comfort insole. I could buy 3 more pairs of these. They are pricey but I think they're totally worth it. The employees will take the time to get you the perfect size with a smile, and they always have great suggestions. This store has a wide selection of shoes and I like that if they don't have your size in the style they want, they'll bring you shoes that are in your size but in another style to try on. I'm glad Vans has been around for this long. These were always my favorite shoes in middle school! read more

Vans - "Palisades Vulc" shoes in Black/Beach glass. My new favorites. - Shoe Stores Near Me - Costa Mesa, California

I came in to this location today to do a simple return and the guy that helped me out was absolutely AMAZING! The sweetest kid ever! He made the experience super quick and easy, I will for sure come back to this location because of the customer service I experienced today! P.S. The store looked very clean and it looked like they carried a lot of cool shoes that I personally haven't seen at any other location! Two big thumbs up from me! read more

Today I pass by and when in to see the shoes and the people was so nice so soon I be going to to buy more Thank You.

My wife came in for some size 6 shoe laces and was sold 54 inch laces. That leaves about 14 inches each side to lace up. What are you suppose to do? Triple tie them? Obviously sold her too long of laces. I will use them in my converse and we will now have to go back and buy another set the correct length. read more

The manger Vikki was really nice and professional. I had an issue with my shoes and she was very kind and knowledgeable about the products and she was able to get me in the right shoes for my style. April was also really polite and helped me finish up my exchange at the counter. Both ladies went above and beyond to help solve my problem and I was really impressed with the Vans customer service and overall great attitude the employees have at this store. Even though it was a really busy Saturday inside the store, they got me in and out quickly, and were absolutely awesome! I manage a retail store so I always appreciate the attentiveness and overall kindness displayed at this Vans. Special thanks to Vikki! And shoutout to April. 5 stars and I will for-sure be back! read more

The level of customer service at this store is surprisingly good! What you might expect at Nordstrom's, but not from a shoe store staffed by a pile of kids who look like they ought to be out skateboarding ;-) Kudos to the staff at this location - cheers! read more

This Van's is just AOK. The staffers are nice enough, but there're just not helpful about answering questions about shoes. Last time I was there, they didn't have what I wanted in my size, but no one offered to help locate the item in another store :-( Overall, I've been disappointed more often than not, so I can't rate them higher than three stars. read more

This store is amazing. The only problem is that I have to pace myself because once I enter, my shoe addiction takes over and I can't control myself! The customer service here is absolutely THE BEST. Every single employee is super helpful, very knowledgeable, and friendly. Now that I have purchased my first pair of checkered slip-ons, I've already been back for two more pair. Thank you for being so helpful and covid safe. read more

Oh Vans, I have truly come to appreciate you! I really like your comfort and your simple style. I love your great colors and affordability :-) I'm so glad to see a full store of vans- I may of gone a little crazy in there but hey, if the shoe fits! Great service too :-) read more

This Vans location can restore your faith in there still being kind, courteous and efficient retail customer service nowadays. You're greeted genuinely as you enter the store. Every staff member is smiling and helpful. They assisted me with an online-purchase size exchange, and gave me free shipping to my house, even though I hadn't made the initial purchase in-store. Bravo to Vans and a superior staff. read more

Best customer service ever! Alie and Jett were super helpful and had great recommendations. The selection is amazing and not limited. I will be buying all my future Vans with them, strictly because of the impeccable service!Store is super organized and clean which is a plus. read more

Hit or miss there's some awesome people and then there's not so great people definitely high school people working there with no brain but once in a while get super down earth workers that will help find what you're looking for read more

Kaden helped us purchase our 1st skateboard. He was so kind, knowledgeable, and friendly!! Explained the best skateboard for a beginner. Kaden was great!! read more

Visited on June 6 Came in during my lunch break to get the infamous black and white checkered slip on vans. Although the store was empty, the employees were so kind and made conversation with me while I was browsing! Johnny was super kind and informative with the shoe sizing and had nothing but smiles! Jessica rang me up and we had a nice conversation about shoes!! Love her! I wish I got the other female employee's name! She was super kind. When other customers came, they were greeted with warm welcomes too. Definitely my go to VANS store now. You can't go wrong with great customer service and shoes. Thanks Jessica & Johnny! read more

Kaden was the sales associate that helped me find the perfect gifts for my goddaughter. He was very professional, quick with getting what I needed and friendly. He went beyond what I expected (laced up the shoes so the shoes were all perfect for when they opened their gifts) he was very informative about the spray protector- I had to buy one :) . Super nice to all the customers; he is a great representation of the company and their policy for customer service. read more

The staff is fantastic. We've been in multiple times over the last few months for shoes, clothes and a skateboard, and have had a great experience each time. Over the weekend we purchased a skateboard. Kaden walked my daughter through the entire process and before we paid for it, he asked if she liked it. When she hesitated, he put the board in hold and suggested we look at another skate shop to see if she could find something she loved. We took his advice but ultimately ended up going back to Vans for the original board. He spent the next 30min putting it together and answering all our questions. We are probably customers for life...this definitely won't be the last time we shop here. read more

Love vans.. Love the brand.. Hate this store! I get it, vans stores have "cool", "hip", "young" employees but can they at least be knowledgeable please! A simple refund was like pulling teeth! I was told I couldn't get my refund (only store credit) because the LA store I bought the shirts I was returning had a new register and she could not read the receipt?!?!?! So I decided to get store credit and then she went on about tax differences between the two counties and told me she couldn't figure out how much I should get!!! She made feel like I was in Canada!! No one approaches you to help, unless you're ready to pay!! Terrible, terrible store!! Last time!! read more

Jerry was amazing! He knows his stuff, knows how to keep a customer happy they didn't have exactly what I wanted but "no" was not an option, he took care of me and I waited no more than 5minutes. Keep up the great work!! Great location, plenty of parking yummy lunch/desert stops nearby. read more

Whats not to like about vans? Great, inexpensive shoes... They have a lot of stuff around the store that is buy e get half off the second item. Half of the staff was friendly while the other half could care less.... It is what it is.... read more

3.5 I'm knocking half a star off for the lack of variety for the women's shoes :( BUT... The customer service was definitely on point! Going to the Van's locations inside the mall has left me with such a bitter taste that I stay away and even was hesitant coming to this location but they have redeemed themselves! My mom has really been riding me to go get some shoes instead of wearing my fuzzy boots out (I guess I was embarrassing her LOL). Finally after one of her doctor's appointments we stopped by, I really hate the setup of their parking it SUCKS! People drive so fast and don't yield properly for pedestrians! Parking spaces are so far away from the store and I only saw 1 handicap space on the other side in front of Jamba Juice :( However, upon walking in a nice young guy greeted us (I am a big stickler of that since it does set the tone of your shopping experience). I specifically came in for the Hello Kitty edition of Vans but I guess I was too late and they no longer sell them anytime soon which was a let down since I've waited so long and really wanted those :( Lucky for me certain shoes were on sale and I snagged a blue & pink pair for $29.99, the young guy was quite helpful and was able to multi-task other customers in the store trying shoes on as well, he helped all of us and didn't have a chip on his shoulder unlike most Van employees inside the mall. I found my shoes within 30 minutes and I was on my way as a happy camper! I'd definitely come back here and give them my business as long as their customer service stays this good! ^_^ read more

Decent service, great products. Don't go looking for a great deal - it's pretty pricey. I got a ~ $50 pair of super cute shoes. Not that much on sale but I wish I could afford it all! read more

Wonderful customer service here. One of the best Vans stores in Orange County. Will definitely come back.

Alyssa!!!... Alyssa! Alyssa! Alyssa!... She was NOTHING SHORT / NOTHING OTHER THAN the Nicest, Most Helpful Salesperson at Van's [next to] Triangle Square today! ANYWHERE, though! She's Boss!!! 20-something pairs of shoes pulled out... (Sorry Alyssa) And foundvEXACTLY what we needed! (And ALL with a smile on her face) Thank you Alyssa. #rayofsunshine #givethegirlaraise read more

Abby has made my shoe buying experience so much fun. Haven't had a good shopping in-store time like this in a while as I usually just buy online. Thanks Vans! read more

Every time I come here the service is unbelievably exceptional! People on the floor hustling to help, super friendly at the register and returns/exchanges a breeze. Well laid out merchandise with lots of goodies and cool music and TV. Thanks you, you guys/girls always rock, you are excellent at customer service! read more

Jacob & Julian were very helpful! Love their service, will definitely be returning to this location whenever I need new shoes :)

Continuing a history of courtesy and respect, this Vans store is my favorite. The staff are actually interested in the the customers needs, and are knowledgeable about the various products and styles. read more

The people at this store are great! Super clean and friendly vibes in the store! JET helped me so much!! He is a great employee very helpful and professional! Thanks Jet! read more

I called the 10 closest Vans stores surrounding my house and none of them had the shoes I wanted: classic black and white checkered slip-ons. Thankfully, I called this location and they had it, although it's quite far from me. The employee that I spoke with on the phone was nice and the employee that helped me at the register was pleasant as well, I would return to this location if needed. Note: the parking at this location may be difficult at times, especially at night because it's a crowded plaza. read more