Called 5 times and spoke their intuitive dumba** "smartbot just to get told it can't help me either.. I just wanted to call and asked if they had a shoe in my size. No answer. I called at 5:54 on Sunday 5 TIMES! so whoever was working the front desk. Gon ahead and write them up It's actually ridiculous how bad customer service has gotten in the last couple of years. Great job on the first impression at this location footlocker. read more

Foot Locker - Shoe Stores Near Me - Irvine, California

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Staff: Wow, the customer service here was really impressive. Unfortunately, I don't have names but it was last night around 8pm. Everyone greeted us, helped us with sizing, and was all around nice. Quality: This store is large with a ton of selection. Value: I was very excited to find a pair of shoes for $20 cheaper than offered on the Nike app. So in my eyes the pricing was very fair. There were several other shoes in a clearance area that had a nice price drop. Overall: I was very pleased with my visit. The staff was very nice, the store was clean, and there was a lot of selection. I would definitely come back again. read more

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Workers are Persistent here, but also helpful and nice. It was my first time here, the workers helped me with my kids shoes, and they even sized them up, just to make sure the shoe sizes were correct. Better shoe selections than Champs. They offer military discount too, and it was clean. They had tons of sales section too. The store does get crowded sometimes no room for benches so be prepared. read more

So I went out for Easter Sunday and I wanted to rock my Gucci shoes and I did But like always designer shoes are always made to look good but honestly there so uncomfortable That I got tired of toes hurting so I walked in to footlocker Look for some tennis and seen some Nikes that I liked I bought them and safe MY TOES Retired my $1000 dollar shoes For some $120+ dollar tennis luxury doesn't always come in designer brands I my tennis Footlocker took the For saving my toes read more

Foot Locker - These were the Gucci I walked in the store in with that I boxed up - Shoe Stores Near Me - Irvine, California

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Staff is friendly and helpful, but stays out of your way. The store is clean and well laid out. I went specifically for Crocs, and they have a wide selection with almost all the sizes. Even though the store was packed, there was still seating available to try on shoes. Major plus! read more

Foot Locker - Storefront - Shoe Stores Near Me - Irvine, California

Received outstanding customer service at this location. Emilio was very helpful and professional. Totally went out of his way to try to find the right shoe size for me since they didn't have them in women, he brought the Youth version in my size. Thanks again Emilio! read more

Needed help with an exchange. Brayden was super helpful in making the transaction quick and easy for me. Was greeted with a smile as soon as I walked in the door. Won't have to think twice about where I'll be going next time I'm in the need. read more

Good selection great service, I was able to try on several shoes in different sizes with always the same response sure let me get that for you and the cashier was quick and curious. read more

I understand why they do not get good reviews because their customer service is absolute trash. I was looking for a pair of shoes and I asked if they have a certain size in stock. They said they didn't have that. I said okay, do you make it in a kid's size (because I do have small feet so) and they said "well Nike doesn't make it in kids' sizes" ROLLED THEIR EYES and walked away. I went to a different shoe store, and behold, they had that shoe in a kid's size. It was all red Nike 270s, all red including the soles. The second time I went in, I was buying pink Nike 270s and I tried on two sizes a 7 and a 7.5 I told the lady with the bright pink lip gloss that I wanted the 7.5 but put the 7 back. I don't know if she didn't comprehend that correctly but she took both shoes and when I went up to pay she said "well you told me to put both of them back" making me look stupid. I told her, " well no, I said I wanted the 7.5" again, rolled her eyes, and walked away. Absolute trash of customer service. read more

The worse customer service in a store I've ever experienced. I stood there standing waiting to be helped while the 3 other representatives were talking to each other on their walkie talkies. Btw no other customers in the store. I will never shop foot locker again. read more

Only reason I gave them one star is because he f tue sales person Connor. Great guy, great attitude and I HOPE he becomes the store manager. On the other hand, the store manager Stephan is an incompetent, no attitude, low life, clueless moron that has NO idea how to manage his team or his store. He is the reason for BAD review. Get RID of this incompetent clueless moron and put Connor in charge and your store will Do much better. I visited the store multiple times and every time the store manager Stephan is more clueless and more lost than before. Sad but he needs to go and get replaced by Connor the sales Person. Connor, I hope you become the store manager soon because you deserve it and you'll do so much better. read more

Sam was literally so helpful and fast. 10/10 experience. Had so many things in stock!

I Bought a shoe 3 days ago for my son and threads starting coming out. I took it back to the store and the manager SAM HESS admitted there might be a problem with the shoe. She didn't allow me to exchange the shoes and recommend me to take it to Nike store to fix the threads. I asked for her Boss name and when he will be in so I can talk to him. She provided me with the name John Daramos but didn't want to give me information when he will be in so I can talk to him. Iv been buying shoes from this store for over 7 years and I never experienced such bad customer service ever. read more

The wife and I went to the Foot Locker at the Spectrum Center in Irvine on Thursday 10/26/23 looking for a pair of sneakers for our 13-year-old granddaughter. As a senior couple we were a bit lost as far as purchasing the right ones. Thankfully we were assisted by Jocelyn, this young lady went beyond our expectations to help us. She was so patient with us and was very knowledgeable about all the shoes. It's rare to find this type of service in many stores. We will absolutely make this Foot Locker store our go-to for future purchases. Thank you, Jocelyn. read more

Bad customer service every time I come in here. I walked in made eye contact with one of the reps and no greeting. This time I was browsing for almost 10 minutes and no one came to ask if I needed any help. When I walked out of the store there was no one on the floor. Terrible. read more

Laziest staff ever. They didn't even know how to measure shoe size for my kids. It was ridiculous. We just walked out

After going last week and getting no help at all I almost left a review, but now after going there yesterday oh my god. Not only did it take someone 10 minutes to come ask me what shoe I wanted, I then walk up to the cash register and right when I get there the guy goes, " hold on I need to make this phone call" during this phone call 2 other employees are standing a good 5 feet from me doing nothing but just looking through one rack of clothes and back up at me. Then ten minutes go buy and I'm still here looking like a clown trying to buy these shoes in my damn hand. Another 5 minutes go by and I leave the shoes right on the cashier and walk out. I mean what the actual fuck?? Do better. read more

One of my favorite foot lockers! The staff is great and friendly. Big shoutout to Marlene for keeping me fresh with kicks and always assess my needs! read more

Shout out to Michelle she's amazing and she's so patient! Definitely the best customer service I ever received!!! Thank you Michelle for helping us with our return and purchase! read more

On this day 12/13/22 around 4:40 pm, my wife and I walk in to look for a pair of rose gold pumas and my wife asked for a size of 7.5. One of the employees comes out with the box. My wife examines the shoe and it looks good and it fits good. As my wife and I are about to pay, she noticed the shoes we were about to get wasn't rose gold. Then we're standing there and waiting for someone to bring out the correct shoes my wife wanted. After waiting for 5 minutes, one of the employees comes out with the same freakin shoes again and the cashier literally said rose gold and apparently whoever brought the shoes is a shmuck and didn't listen. Then my wife and I continue to stand there and wait and finally someone brought out the shoes my wife wanted but he was also a dick about it. He asked my wife "better now?" My wife and I regret shopping at Foot Locker. We should've went somewhere else with better customer service. The customer service here is a freakin joke!! read more

Just went in there to return a pair of shoes and the service is terrible the woman checking me out was not friendly at all! Never experienced service this bad in a while.. that's why I choose online shopping, until I have to return something. read more