I ordered 2 pair of shoes online for pickup. When I went to pick up the shoes, I noticed one pair…read morehas black marks on it -- it was a white pair of tennis shoes. The assistant manager, Makenna, was helping me. She proceeded to try and scratch the black marks off. She told me it was "fuzz" and suggested it was fine. Upon looking at them it was clear it wasn't fuzz and she had scratched the shoe. I asked if she could check the inventory to see if they had another pair I could swap them out for. She told me I could go and look myself. I asked for a refund for both pairs of shoes. She said she did it but said she couldn't give me a receipt for it. She stated it would come via email. The email never came. When I asked when I should expect the email or if there was anyway she could print me a paper reveipt she just stared at me. POOR customer service from the assistant manager and when she was asked questions she said "I don't know what you want me to do" or "I don't know" or "you'll just have to wait for the receipt". I ended up having to go through my credit card to ensure I was refunded my money. I'll certainly take my money elsewhere.

I'm writing this review during the Covid-19 pandemic. My review might be skewed during this unusual…read moretime but here's my experience... I understand each business that opens during The Coronavirus has certain rules they must follow but DSW by FAR has the strictest, most unusual social distancing of any store I have been in. There were arrows tapped to the floor and you could only go ONE WAY down the rows. Also, there was only ONE CUSTOMER allowed per aisle. AND no trying on shoes in the aisles. I came in just to check out the clearance rack for a pair of shoes for my husband. Just getting to the back was hectic and a bit stressful. Then I went to check out some clearance shoes for myself and OOOPS! I went the wrong way down a ONE WAY aisle. (Luckily I didn't get busted!) Some positives were that there were very few customers in the store and that the staff were friendly. I did end up finding my husband a pair of sneakers on clearance! I'll have to come back once the virus is over. It wasn't an enjoyable shopping experience with all the precautions this store is taking.

I hate when they tell me they can't sell me any shoes, and Don't Say Why. But then that's why…read morethey're called Don't Say Why Designer Shoe Warehouse. This is my favorite DSW location because it's usually packed full of stuff and with hardly any people. So I tend to come to it whenever I get the chance because I will usually find a pair of shoes that I like and I'm pretty picky about it. My favorite so far of the DSW locations, and shoe stores in general, and Barbie is the one that brought me here and I appreciate it.

This was my first time at this Nordstrom Rack location. I had found what I was looking for on the…read morewebsite the previous evening and went into the store to get it. It seems small compared to other Nordstrom Racks I've been to. However they have a decent variety of things, women's coats and jackets, active wear, pants, tops/blouses, intimate apparel. After some perusing, I found what I had came for. The quality of the outfit didn't look as good as it did online. Nonetheless I grabbed it and a couple other blouses and tried everything on in the fitting room. They had an attendant at the fitting room who was helpful and it was easy to get in and out of the dressing room. The checkout process was fairly quick and when asked the cashier let me know what their return policy was. I had until January (it was earlier this week when I purchased my items, so early November), with the receipt, all tags, and the items obviously never worn. I'm not sure if this is their usual return window or a special one for the holidays but its more than enough time to return something if you need to and I did so this was helpful. When I returned my items a couple hours later, after finding something that better fit my needs, the return process was a breeze and they refunded my money back to my original form of payment.

Stopped in because it was on my route just to see if they are as amazing as described. Well of…read morecourse I headed to baby section first and never left.Will certainly be back when time permits and I'm in the area

We came to look for first pair of work shoes. We found exactly what we needed although we wish they…read morehad more k a selection. Our family will be back.

This store is nice clean, and has a large selection of shoes. There's a nice clearance section. If…read morethey don't have a size or a shoe you want they will Ship them to you free of charge.

I can't even give more than 5 stars for service, selection, price and overall satisfaction for what…read moreyou'd want in finding a hat, boots or western wear. This young gentleman who is starting a business is top notch. I'm definitely not paid and stopped in on a whim to get a hat adjusted from Kansas

Saw this store in TikTok and I had to come and see what the huge deal and it was true! The service…read morewas amazing and out of this world! Definitely I would come back when I'm in the area again

I had a very disappointing and uncomfortable experience at DSW Designer Shoe Warehouse on March 20,…read more2026, around 2:00 p.m. I came in simply looking for shoes for myself and my children. While browsing in the kids' section, I noticed a woman, who later identified herself as the manager, following me around the store. After I moved to the back, she sat down and continued watching me for about 10 minutes while I shopped. I eventually approached her and asked if she was following or watching me. She said no. I then asked if she was the manager, and she confirmed that she was. When I asked for her name, she refused to provide it and told me I didn't need to know. As a Black college graduate, an English teacher, and a mother of three, I found this experience extremely upsetting and disrespectful. I was treated as if I were doing something wrong when I was simply shopping for my family. No customer should feel singled out or profiled in this way. I completed my purchase and left, but the entire situation left a lasting negative impression. I hope this location takes this seriously and addresses how customers are treated moving forward.

Poor service. Second visit waiting for service. I guess they think you will buy a pair of shoes…read moreafter trying on only one of the shoes.

Rack Room shoes use to be my jam back in the day. Even when I ordered shoes, they usually worked…read moreout, but the last order of Brooks was so uncomfortable I was ready to throw them off. They were horrible!!!! Luckily I kept the packaging slip to make sure I could get a refund back to my original payment but I was so disappointed in the outcome. The BOGO is temptimg but if you cant wear the shoes what's the point? Will have to try on in store from now on but they don't really carry my size, hence the reason I ordered online. May try again when Fall inventory for back to school comes.

Barbie is thinking of going bigger up top... I'm not sure where she's going to get more Rack Room…read morefrom. They get just one star for the service. Four or five stars for the prices and the special deals. They know how to get you to buy a lot of shoes because when you buy them in bulk you literally get free pairs. It's not great but it's a lot better than most of the shoe stores at malls so although DSW is still my go-to I think this one is just as good in the value Department. It would score 5 if not for the iffy service.