All though I remain steadfast on making sure to take pictures of the gas gauge . I called the next…read morebusiness day and the manager was the one that answered the phone . I had no issues with them refunding me for the incorrect charge. It was greatly appreciated.

After I returned the car and left a positive review they lied to me…read more Charged me for hail damage even though the rental car was not anywhere near the area of hail on the days April 25 and 26th in question. I checked the car for dings and saw nothing. They have toll receipts showing the car was in Texas not Lawton. Asked them if I could come back to the business and have them point out this damage. At this point they back tracked and said well it was a minor insignificant spot that may not have been when I returned the car. However they still pursued a claim against me after they said they would not. They also failed to have someone there during posted business hours when I returned the car and claimed I turned in the car hours later than I did. This enterprise location is horrible. I will never use them again. They will lie to you. You're making a terrible mistake if you use their services. Manager Ashley is a liar. Would leave a negative Star review if possible

Greg was our driver....we came in late after 10...he went over and above to take care of us. We…read morecame in for Army Graduation and had missed our ability to check in and get our rental car...Greg was wonderful he came back for us in the morning took us to meet up with our soldier and made sure we got back to the airport for our rental car. He definitely made a scary situation more peaceful.

It would excite me if a telephone dispatcher for a local taxi company in Lawton, Oklahoma were to…read morepolitely ask, "Sir, where would you like to be picked up?" instead of impatiently hollering in my ear, "WHERE YOU AT!!!!!!" I wish I could just text for a cab in Lawton so I would not have to put up with a rude tone of voice over the phone.

Maybe answer the phone at 9am when ur suppose to be open so I hang up after 20+ rings. Then I call…read moreback...again answer the phone instead of having an automated system put me on hold for nearly 14 minutes, then I hear "your call cannot be transferred please try your call again later" & disconnected. Let's not forget to mention the repeated automated message that goes on & on about their standard of care & exceptional service blah blah blah I have other things to do besides being put on hold for 14 minutes just to be disconnected. If u are to have "standard of care" how about let us at least be able to leave a message for someone to call back when you're not so busy!

From beginning to end, my experience with Enterprise Rent-A-Car at 6103 NW Cache Road in Lawton,…read moreOklahoma was one of the best car rental experiences I've ever had -- and that's saying a lot. Our children were visiting from Minneapolis, and we needed a vehicle that truly fit our needs. From the very first interaction, the entire staff was welcoming, professional, and genuinely helpful. There was never a moment where we felt rushed or treated like "just another customer." The team was consistently attentive and courteous throughout the entire process. I want to give special recognition to Rodney, the branch manager. To him, it may have felt like he was simply doing his job -- but to us, he went far beyond that. Rodney didn't just help us find the right vehicle; he made sure it was delivered to us, which was completely unexpected and deeply appreciated. That level of care and follow-through is rare. This is what exceptional customer service looks like. This is how people remember a business. Rodney and his team made us feel valued -- honestly, treated like celebrities -- and that kind of experience stays with you. If you're looking for a rental location where professionalism, kindness, and true customer care come together, this Enterprise branch is it. Hats off to the entire staff and especially to Rodney for setting such a high standard. We will absolutely return and confidently recommend this location to anyone without hesitation.