Went to help my friends aunt slow her cigarette addiction. Didn't know anything about vaping. The…read moreowner was amazingly knowledgeable. I mean he knew everything there is to know about the hobby. Better than any other place around here.

These guys are awsome, great ahop! The kind of place where the guys there really are interested in…read moregetting to know you and hooking you up with the best gear and juices. They also have some great flavors that no one else in the worcester area have. My favorite is the gemini line, sooooo good. The guys here are real friendly and helpful, deff guna be my go to shop in the worcester area for sure. Good prices and good selection of shit. Only thing I can even say bad is that the upkeep on the tester clearomizer for teating the different juice was a little ruff. Some were giving a burning taste and a few were empty or overfilled. All the other really good aspect of this shop over weigh the negitive by a lot though, so deffinaitly two thumbs up!

They have a Great selection of Bongs,Pipes,rolling Papers,Black light Posters and The staff is Very…read morehelpful,friendly and knowledgeable. I go there Quite often for all of my smoking needs and accessories. FloydFan1953.......

The asian guy who owns it is a scammer. When you buy a box of pods he charges you for each…read moreindividual pod inside instead of the price tag clearly listed on the box for all 3. He also didn't check my ID so if you're a minor go for it he will love you. Payed $30 for 2 boxes of pods instead of $10 like usual. Don't go here!!

Kevin was extremely helpful and very informative, pleasant, not pushy at all. Helped me choose the…read moreright vape pen for me and I've been totally satisfied with it. Also saved me lots of money per month in comparison with what I had been using. I highly recommend this place.

Ran it at 6:58 ( closes at 7PM) The guy took the time to…read morechat and even showed me a few amazing glass pieces. Looks amazing inside and they even got a gamer girl working there.

They just have great prices. The merchants are easy to get along with. And, sometimes they're…read morewilling to do a deal. A little bartering never hurt. Been going to them for years. They always seem to have what I'm looking for in stock.

I read the reviews and stat rating and was excited to find a great smoke shop. However, that was…read morenot the case. I have never vaped and had several questions. When I asked about disposable paper the employee pointed to the wall behind the cash wrap. Finally, after several attempts to get some answers, he tossed one on the counter. My mistake, I asked what was popular. Horrible first experience.

The owners of this route 9 Smoke Shop a very helpful and friendly . I have been going to them for 9…read moreyears started when they were at Park Ave smoke shop . When they moved earlier this year 2024 it was very difficult to find them on Highland Street because they have no signage so definitely great place to go great stuff but needs more lights more signage to catch the eye

From the owner: Welcome to Route 9 Smoke Shop, your premier destination for all smoking essentials in Worcester,…read moreMA. Nestled at 102 Highland St, our shop offers a curated selection of premium cigars, cigarettes, vaping products, and hookah supplies. We take pride in showcasing an impressive array of hand-crafted glass pieces, each reflecting the unique artistry of smoke culture. Our knowledgeable staff is dedicated to providing personalized service, ensuring you discover products that perfectly match your preferences. Whether you're a connoisseur or exploring the world of smoke for the first time, Route 9 Smoke Shop promises a diverse range, exceptional quality, and a commitment to customer satisfaction

I bought an AL85 4 weeks ago. It no longer sees the battery. I went back to the store and the owner…read moresaid he cannot exchange it. It burnt my hand and doesn't work. I paid 30.00$ more than what I could buy it for online because I wanted it right away. This place is over priced and the owner obviously doesn't care about his customer base. The staff isn't bad as the person helping me tried to do what ever they could. Even called the owner. It is the ownership that is the issue. I am willing to pay a little more to support local business but not this place. STAY AWAY IF YOU DONT WANT TO GET SCREWED!!!

While the store and selection itself is cool, I go elsewhere and/or online now. Every time (3…read moretotal) I've been in there it's been nothing but frustrating. One star if you want to go and buy something because you have a life outside of this store. Five stars if your entire life is nothing but vaping and talking about vaping 24/7 - then you will love this place. This store is essentially a dude who likes to sit around vaping and wants a place to do it with his friends, but his mom won't let him do it in the basement, so he opened a store. It's basically a spot for you to go in and talk to the clerk about how cool vaping is, and obviously they're happy to do so on the clock. Which is great customer service, until you have people in line. Literally every time I've been in there, there was just one person in line and there was a 20, 25 minute wait each time. The clerk refuses to even look at you until it's your turn. So basically the clerk and the customer are talking about how banana-ish the banana juice is, and how great vaping is, and this funny story about his uncle's cousin - they aren't really selling anything - while customers with money (me) who knows what he wants (has it in his hand waiting) walks out when I don't even get eye contact after 1/2 hour. I've seen others walk out also, though apparently management doesn't know or doesn't get it. I've been around smoke shops before and understand the one on one chatting and personal service - but most will excuse themselves for a moment to go assist the person at the register waiting to actually buy - or continue the conversation as you check them out. So anyway - I guess that's great customer service if you actually make it to the register. I don't fault them for THAT. But if you want to run this way you need a clerk on staff to at least conduct basic transactions and let the other guy socialize and mingle. 3 Strikes and they're out. I now get what I need online (cheaper / better selection anyway) and rare instances I need something in pinch - there are plenty of smoke shops around the City.

BUYER BEWARE! Very simply, bought a $60 vape that NEVER worked. Came back 2-3 hours after purchase…read moreto attempt return/exchange and was refused with clerk referring to "no refunds/exchanges for used products"signs posted in the store, making me wonder how it was used if it never worked in the first place? Further, the clerk also indicated that even if the product was not used, their computer system is not capable of doing returns, contradicting his previous statement. They essentially took my $60 for a plastic piece of junk. If you want to give a business your money for a shoddy product that they do not stand behind, then this is your place. Otherwise, I'd go elsewhere. The clerk was polite, however, but did nearly nothing to keep our business except offer "a really good discount" for my next purchase, which we both knew would never happen. Fool me once....

This place sells defective vapes and when I went back assholes pretended like they didn't know what…read moreI was talking about. The only reason they got one star is because that's the only way I could warn the public. Save your money and avoid this place!

Good selection of glassware. Also legal highs like CBD gummies if you're curious about that kind of…read morething. Don't get anything electronic. No-return policies like the one here are a pain for this stuff since they're a bunch of faulty products on the market. Looking at other reviews, a lot of people could have been served better had they followed that advice. If you're making a big investment in a vape or something, it's worth heading into a more reputable city shop or just getting something online and waiting. Gotta say... if you're into Cigars the selection here is rather impressive. They keep a modest but well kept humidor with an impressive array of Coronas and Maduros of various sizes at a sliding price range. Anyone with a hearty stock of Olivia's is a friend of mine. Tried an Acid Blondie just earlier today and it was fresh as a Connecticut stogie as you'll ever get. Staff is fine. One lady usually holds down the fort ok.

I bought a carton of cigarettes that was so old and stale that I couldn't keep them lit. They were…read moreso stale that I could bend them in half without breaking. At the same visit I wanted to buy a fancy lighter. The overhead lights were not working in the big room (what?) and the clerk tried to illuminate the display with his phone flashlight. That was useless. I really think this place is a front for something else. It HAS to be.