Faulty product, No exchange, No refund My husband bought a vape tank from this shop that turned out to be defective straight out of the box. I brought it back within an hour of the sale, expecting a simple exchange or at least a refund. Instead, I was told "We can't do anything about it." No inspection, no accountability, no customer service--just a flat-out refusal to stand behind the product they sold him. If you're okay with rolling the dice on faulty gear and being stuck with it, this might be your place. Otherwise, I'd recommend spending your money somewhere that actually supports its customers after the sale. read more

Vapor Express - The brand and the packaging of the faulty tank. - Vape Shops Near Me - Edmond, Oklahoma

These motherF F*** Urs sold me a device that you can't even get pods or coils for because they don't make them full well, knowing that they did not have the components to this vape who does that? I can tell you who it's vapor express on Broadway in Edmond never again. Will I do any business with these people? What they say you cannot tell me they were not fully aware of that when they sold me those item they know all they wanted was to make a freaking sale read more

was here last Thursday morning at 715 am, and a week later this morning. This place states they're open at 7am, which only seems true on some days. I get off work at 7 am and thought it was nice having a place so close to work on the way home, but it's total guess work. read more

I've been going here for about 3 years n it is a great place. Buy 1 get one for 1/2 off on the juice...knowledgeable staff willing to give suggestions on what juice to get...just recently had huge employee change,00 maybe new ownership? Anyway all the new staff is just as good as the old staff if not better. Love this place n so will you! read more

I bought a elf bar last night. 30 minutes into having it, the vape kept firing. The shops I've been to in Norman and Dallas and Bethany will just switch it out for you because their product is faulty. The guy said "yeah there's nothing we will do. Sorry". Basic customer service, fuck it. Go else where. read more

I've been going here for about 3 or 4 years now. I always get a great deal & information about anything they carry. The selection is wonderful whether you're searching for a new vape, mods, tanks, accessories & of course e-juices, salts, medical marijuana & accessories. The staff is always personable & friendly. If you like to vape fruit mixes I strongly recommend trying their house blends! Sweet tooth is my all time favorite! read more

Went in with my gf who needed a new esco bar. She asked the girl behind the counter if she could try it before we left. She said sure go ahead. Historically from experience, most shops tell you to try before you leave to make sure the coil is working properly and will swap you out if there are any issues. We have seen it happen before. After trying it and she realized it was burnt and there was zero flavor meaning there's most likely was an issue with the coil. The woman behind the counter was like "oh yeah it's burnt, I can tell from the smell." She looked at her co-worker, the guy behind the counter and he said "yeahhh we don't switch out vapes so there's nothing we can do." My gf said even when it's completely burnt? It has zero flavor." He said "Yeah sorry we don't do returns here" I was looking at pens on the other side of the store, as soon as I heard this we walked out with her crappy new vape and I went to a different shop to take my business elsewhere. If you come here hopefully you walk out with working product because if there is a problem, you're screwed. read more

Honestly I was looking for a vape but after reading these reviews I wouldn't dare waste my time or money at a place that can't even back themselves up when they have faulty product, take care of your customers or someone else will. read more

As a new Vape user I was in and out trying to work the thing out. The staff were so nice, friendly and were always willing to help. Great shop, great staff, wouldn't go anywhere else. Well done guys. read more

Vapor express does not stand behind its products. I purchased a vapor pipe and brought it back the next morning because it leaked like a sieve. The employee attempted to tighten the glass bowl and told me to try it again. I took it back home and it leaked just as bad. There was no way to use it as the juice poured down the sides. I made another trip to the store and the employee said it could not be fixed but that all sales were final. I could not exchange the pipe or get credit toward another pipe. My only option was to buy another pipe. Needless to say, I chose not to purchase anything else from them and instead went down the street to a vape store that had a 30 day guarantee on their merchandise. Buyer beware when you shop at Vapor Express! read more

Best vape shop in Edmond a lot of the reviews are just haters and don't know anything about vapes. 10/10 store with super handsome staff and spectacular customer service. If you're not coming here for your vapor needs you are wack as hell bottom line period read more

Not sure what has happened to this place but it has gone down hill fast. The employees they have working there, have no clue what they are even selling and when you do know what you want, they try to take you and upsell with a product that is not even comparable to what you had in the first place. Sent my wife in for a tank as mine cracked. It was a Friday night, she walked in with the box to show the clerk what she needed (Geekvape Top Airflow Sub-OHM Tank). The kid behind the counter acted spaced out and claimed they didn't have the product but had a similar product. She didn't know the difference, purchased the tank for more than what I originally paid for the first one, brought it home and it was a smaller tank than the one I had. This all happened on top of the clerk acting like he didn't want to help her in the first place but as soon as two young college girls walked in, both clerks dropped what they were doing to try and accommodate these two girls. The next day I came in and confronted the clerk there about the issue from the previous night, had my receipt and was told they do not do cash refunds yet nowhere does it state there are no refunds in any form. I asked him if they had my original tank and sure enough it was right there in the glass showcase. So since we now had to deal with the money issue, I exchanged the tank for the one I originally wanted and he threw in some atomizers and called it good. When I asked to speak to the manager, he refused to give me a name or tell me anything about the manager. I get that its hard to find decent help but when "kids" are running a business, the business will go down the toilet fast. They don't care to be there and if you need any help, it's like you are bothering them and interrupting them from doing whatever they are doing behind the counter. If flirting with girls is more important than treating each customer with the same amount of respect, it isn't a place that I would recommend to anybody. To anybody who reads this, spend your money where it is valued and appreciated! read more

My all-time favorite vape shop. Their assortments of flavored Gibsons are divine. Bofa the employees you see working when you walk in are guaranteed to Pear you with the perfect vape for your needs. #MakeAmericaVapeAgain read more

The inventory here is superb. All the employees are highly knowledgable and helpful. Good environment for all people who want to learn about vapes and quit smoking. read more

Vapor Express - Outside Window - Vape Shops Near Me - Edmond, Oklahoma

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I haven't been a customer long but I love the house sweet tooth juice! I bought a few small samples to try out & sweet tooth was recommended. So far the staff I've encountered is very knowledgeable about the products they sell & their juices. The sweet tooth has been the same each time I purchase it. The staff is attentive, personable,& friendly despite being busy. They make you feel comfortable, which I greatly appreciate!! I don't go anywhere else! read more

made me feel super stupid and they were kinda mean? definitely not a very inviting environment. "lounge" lol

Excellent inventory, probably the best in the metro area. Very nice selection of juice, mods, and an ok selection of accessories. Really fair pricing as well. That said, the staff bring down this review, as there is a lack of professionalism. I was constantly needing to wait, being interupted by the staff, and talked down to when it came to vapor knowledge. Parking is a nightmare as well. read more

I live in MWC but work in Edmond. I only go to Vapor Express. They're knowledgeable, friendly and fast. Not to mention their hours are insane! Only complaint? I can never stick to just what is on my list. read more

This place is a complete scam. They sold me an inferior vape and when I brought to their attention they refused to help. Then they charged me $10 more than I originally paid to replace it. Avoid this place at all costs. read more

Has okay items and their juice is garbage. Go to a different shop unless you're in absolute dire need.

I never understood why vapors get such a bad wrap... until I stepped into Vapor Express. The place is crawling with kids who appear to be high school students just hanging out, playing fortnite or nonchalantly behind the counter. There were 2 legitimate employees (Atleast I'm assuming they were...) talking to people. 1 employee seemed to be genuinely helping some customers, the other guy seemed to just be shooting the breeze. Neither one acknowledged that they just had a new person walk through the door. I walk over to the guy who just looked like he was talking with friends, smile and say hi, hoping to get his attention. He barely glances at me and asks the guy he was chatting with, "so do you actually want anything?", and proceeds to show him different mods. Listen, I've worked in retail and I'm also a pretty reasonable person. I understand it's hard to give every new customer the help they need if you're already helping someone else. My issue was I wasn't acknowledged. Not once. The only interaction I had was with a different guy behind the counter saying he doesn't actually work there. I walked out, and don't plan on coming back. Good luck with your highschool "vape naysh" Fortnite lounge! read more

jacob wolf and mike k are literally so amazing! they really help me find juice i like and i never have a problem going in there!! 10/10 recommend for all your vaping needs! read more

Well, I went into the store today to get a new setup since I broke mine today. It's been a few years since I bought anything a new anything and I don't get into this stuff much so I have to trust the sales people. Well lo and behold, the same exact kit I bought today can be bought at multiple other places for $60 cheaper than I paid. Don't let them fool you with the "how much you're wanting to spend" nonsense. At least if you do, don't be the fool like I was and not research your stuff. read more

Insane inventory! Super friendly staff. Awesome house juice! Love this place will definitely be back often!

Bought a kit ( the one they recommended ) within two weeks it's busted. They won't do anything it's a manufacturers problem , but kicker I didn't keep the original box so can't warranty it through them either. $100.00 down the drain. If your selling a product that doesn't last two weeks you need to take a little more responsibility. read more