This review is a year after my last one to follow up on the back fill of the orangeberg pipe…read morereplacement. I noticed a hole at the base of my foundation. I called thinking it was a sink hole/void that was outside of the earth settling. Wendling came out next day and dug out the hole a bit to assess that there was no concern and provided more dirt filling in the hole. Since then no issues and at no charge. Wendling stands by their work and is friendly and willing to prioritize the customer even on the smallest asks. Do business with this company and don't look back.

Our washing machine drain flooded into the basement. They were here promptly and the problem was…read morefixed quickly and professionally. And reasonably priced.

We just had a mini split energy efficient heat system installed by an Ashley Swift team. The guys…read morecould not have been more adaptable, polite, and super helpful at explaining the new system. I also use Ashley Swift for more "routine" plumbing issues, and they are always here quickly, and work efficiently and effectively. I love this company. Thank you, Dave and all!

Excellent company . My hot water tank was leaking . They answered my call and came to my assist…read morequickly , diagnosed the issue and explained completely what needed to be done . They ordered my new tank same day and was installed within 4 days. Very efficient and reliable . Highly recommend. The quote they gave me was very reasonable . Work was done in only a few hours . Thank you David, Jake and the crew .

Don't waste your time calling these people. They don't answer the phone and don't return calls (I…read moreleft a msg with their answering service at least a month ago). I've heard that they only want to do huge, lucrative jobs where they'll be paid by insurance, which would not be the case for me.

FRAUD! This co. committed Fraud to me. THEY R IN CLOTHES! I can provide copies of papers to…read moreeveryone that asks! ‍ I NEED A LAWYER! ‍ The manager Deborah bullied me. They packed my contents & NEVER cleaned soot off of 95% off of anything. Broke many items. 4 of their employees saw this. The inside of the house was left with soot webs on ceiling, walls & contents. They moved my contents in front of vents to cover filthy floor verse clening them. Their employee left a flashlight in my furnace. The house filled with smoke, almost 40 min. I was left homeless. Catamount REFUSED to put me, a DISABLED lady in a hotel. Dan, (owner) refused to file an insurance claim. He promised to take care of it. LIES He seems so nice. Fooled me! wouldn't clean my dirty covered clothes, blankets or replace filthy food. I had to sleep on a bench & chair. I BEGGED FOR HELP. I have ALL of this conversation in text & will show anyone that asks! I told Deborah NOT to pack my TENS of THOUSANDS of $$$$ worth of Jewelry. She did anyway! I told her NOT to pack specific rooms unless I was on video with her. She did it anyway. She also went through ALL of my personal drawers, cabinets & properly without my consent. Being disabled, I wasn't able to get there 2 days. I feel violated. This is in text, proving what I'm saying. It's not ok. U see, she wanted to pack quick when I wasn't there so she didn't have to clean. Everything was thrown in boxes. Nothing was wrapped. They kept blowing me off for other jobs.i didn't matter. It took them FIFTEEN MONTHS to finish my house. I had to pay rent & utilities over there & couldn't live there because after they finally cleaned up the flashlight incident, Deborah had packed every. Heavy boxes 5 feet high! I couldn't get those down. The pain of sleeping on a bench with my disability was excruciating. I would cry to the manager Deborah. Beg for accommodations. I would have taken an air mattress. They offered NOTHING & though this was their fault from the flashlight. I was living there fine with the soot. If Catamount filled an insurance claim, I would have been taken care of immediately. Are you ready for the kicker? Then, someone, NOT ME, FRADULENTLY SIGNED MY NAME on the completion forms. He was granted over $9,440 of my $20,000 insurance money. The adjuster Steve Mendrek allowed the claim to go through WITHOUT my initials on this bogus form. Plus it was so obviously a fraudulent signature. I believe Steve let I go through before he even had this fake completion form! Dan put fake dated of forms. Luckily, I have texts from Dan proving otherwise. When I told Dan (owner) he needed to clean the basement & rethink the $$$ amount of my money he took or I'm going to social media & BBB, He told me he did clean everything & to not threaten him! I said "I would never threaten you. I have over 200 photos, videos & boxes of my contents with soot on them. It speaks for itself. Plus broken items. 4 of ur employees can attest to how my house & contents was still covered in soot. I'm simply asking for you to rethink that number. You are taking HALF of my Insurance $$$." He was rude again. That was it. I've been so stressed. I landed in the hospital 3 times. Also had 2 see a therapist for the first time in my life. I've had panic attacks. Chest pains. Pain on the upper rt side of my head causing a short bout of the right side of my face to droop. Please contact me if Catamount Response has also done you wrong. I'm a Christian woman & only want what's right. I for justice. God is on my side. I've posted some random texts & pics that will corroborate my review. The boxes that look full of junk, is how my contents were packed under Debs watch. CHECK this out!!!! DEB leaves a vmail that she's sending guys to moms for me to sign off on that house. Even though I hadn't seen it.WE donknow if it's clean." Deb screams I SAY IT IS! I held out for abt 3 wks for Dan to come to that house & see those boxes. He came, yelled & Scared me. Then wrapped boxes in lvng rm only. My bedroom & upstairs rooms were never addressed. When I saw them, everything had soot on it. In the end, on 3/24/23 Dan sent a Payment form for me to sign, where he will get paid directly. I did. However that was the only form. He stopped communicating with me practically immediately. Certainly stopped doing any & everything he had agreed to do for this JOB. Then as I said earlier, fraudulently took almost HALF of my Insurance monies. It's in the air if my Google review on Catamount Response has been somehow removed or not. I know Yelp will keep it up! WANT A REAL EYE OPENER?! Catamount Response isn't listed anywhere as a company that handles Soot removal. Isn't that Quite interesting! These are some shady mofos!!! With Daniel Kenney owning it. Just my opinion based on this experience.

I have received the worst service from Desanty plumbing. Marc had installed a heating system in my…read morehouse a few years ago. At the beginning of this season the system would not turn on. An electrician looked at it and stated that a plumber would need to come and assess the issue. There was no heat in the house. I called Marc and left a message. I was willing to pay an emergency call fee, however Marc never returned my calls. I certainly would. not recommend him for service. He ignores long time customers and does not stand behind bis work.

Marc DeSanty and his crew are the BEST. Marc is smart, practical, and honest, the best kind of…read morehousehold and domestic plumbing and heating person you would ever want to help you take care of a house, especially an older one. I could not rate him higher. He's a great plumber, an honest businessman, and the sort of person you want in your corner when a problem arises. His guys are just as wonderful, Darrell in particular.

they sent a technician out right away and fixed my issue with my furnace. technician was very…read moreknowledgeable and personable. great job

We were having problems with our 9 year old Bryant gas furnace. Being new homeowners we did not…read moreknow who to turn to for help. Of course it started acting up just as the weather was getting colder. It kept indicating a code 13 lock out fault and then a code 41blower motor fault. We were so lucky to find Comfort Control Mechanical in Pittsfield. When we called Dave was immediately responsive and dispatched the technician. Their technicians, Tyler and Louis, were amazing. They were methodical and profession in their approach to troubleshoot the problems we were experiencing. They got the furnace up and running again. Tyler and Louis are knowledgeable in their fields of expertise. We would highly recommend them to anyone who needs such services

Pittsfield Pipers are professional and do quality work! Within 24 hours I had somebody at my home…read more Jeremy was knowledgeable and answered questions and concerns. Very personable just like Dave who does my yearly maintenance on my system. Their service person Joyce was very helpful as well. They're reasonable and give a discount to seniors. You can't ask more than that. Donna Pivero

Jeremy did a great job. he completed a bunch various plumbing jobs as well as replacing a cracked…read moretoilet.

My water meter cracked, thanks to Berkshire Rooter I got in touch with the right people to get it…read morefixed. Very honest and friendly. I recommend!

Woefully, Rick Miller and his son vandalized my water meter and charged $900. to unclog a main line…read morepipe. My water bill is twice as high since they vandalized my water meter. They removed an end cap of lead from a pipe and replaced it with a cheap, ill-fitting piece of tin. In addition they left 30lbs of shit in my basement.

Professional, polite, and pleasant!!! CEO Adam manages an expert team, including the job foreman,…read moreJim Clark! They were available and on top of things all the way....and afterwards, for prompt and effective follow-up of any concerns. They replaced our roof as the contract specified, even adding some special weather barriers at no additional charge. We would call on them for any general contracting needs in the future!

Overpriced. Had 7 guys in yard at some stage and one person working on porch. Was shafted by them…read moreand I don't understand how they can charge prices for mediocre work that they do. Discovered recently that they used "inside wood" not outside wood for railings on porch. They just used 4x2 and did even try to replicate the original railing. I had a very experienced carpenter fix ALL my railings (and replicate) for over 1K less.