Some of the worst attitudes in customer service. Home Depot has the selection you need, not this…read moreplace. you won't find a more overpriced selection.

very easy to rent from. super personable. they have so many options of things to rent and the…read moreprices are reasonable. would 100% rent from them again

I need a new faucet for our kitchen, and I need it now. People at Home Depot suggested this…read morecompany. I was absolutely desperate to find what I needed in time to arrange the replacement this coming Friday. I didn't have an appointment (didn't know I needed one), but Michelle brought me in anyway. She bent over backwards to help me, even though my requirements and assumptions changed several times during the visit. What a patient, knowledgeable, and capable group. Thank you so much! I'll be using the services of this company from now on!

Northampton Plumbing Supply is a hidden gem tucked away in the industrial park. I used to think it…read morewas just for contractors, but I just learned that they welcome homeowners too. I had a bathroom faucet with a leak. I first went to a big box home improvement store with off-brand parts that made the problem worse. The big box store also pushed me to buy parts I didn't need. So then I went to NPS. I told the employee behind the counter the brand of faucet I had and the problem and he did some research. He went back to their supplies and found something I never would have picked up on my own. Evidently Delta Faucets changed their design for the gasket/ball assembly. They had the exact Delta brand part I needed and it cost less than the big box supplies (that didn't work). I'm very glad I went here. He was also nice with my 3-year old who tagged along! Absolutely going here again.

The only negative, if it is in fact a negative, is that you will be overwhelmed with the variety of…read moreproducts available to see and touch. We were looking at bathroom fixtures and accessories as we prepare to do some remodeling. Tubs, toilets, faucets, mirrors, medicine cabinets, and showers, you name it, and they probably have it on display. The most outstanding part of our experience that we encountered was the service we received from Michelle R. She was knowledgeable, attentive to our aspirations, and provided us with plenty of pictures and specifications to take home and mull over. Even if none of our purchases come from here, it was a worthwhile experience.

Great customer service.went in for a rare plumbing part and they had it. Love going into that store.read more

Maria provided excellent customer service and follow through when I contacted them about a…read morediscontinued Kohler faucet!

From the owner: Visit Our Showrooms For Your Bathroom & Kitchen Remodeling Projects…read more Capitol District Supply Company provides a complete selection of plumbing, heating, kitchen, and bath products for builders, contractors, and their clients. Since our founding in 1945, Capitol has remained a family-owned and operated company, dedicated to serving our regional customers with a vast array of products and expertise. Our three New Visions by Capitol showrooms in Albany, Saratoga Springs, and Schenectady provide kitchen and bath solutions, as well as plumbing and heating supplies, to the entire region. Many members of our staff have been with us for well over a decade, demonstrating their commitment to serving our customers and helping Capitol to grow. At Capitol District Supply Company, we offer superior service, technical knowledge, and diversified products to the trade and their customers. Our father and mother built the business on these core values, which have guided us since they started the company in 1945. At Capitol, we are committed to your success.

This hardware has comparable prices and always better quality than big box. The employees are…read moreloyal and the BEST.

just a fantastic local Hardware store! the employees know…read moreabout what when where and why a product is needed and advises usage when necessary. The guys in the paint department are Par excellence, and even advise popular colors and shades depending on lighting conditions. They stock items that HD and Lowes won't, very helpful. Kris , et al, is a well of information for project help. Keep up the good work folks.

I had a ceramic disk faucet stem that I needed to replace. Local hardware, Nope. Big Box, Nope, FW…read moreW, Nope. FW advised (thank you) go to Chas G Burch in Schenectady. I was skeptical. I walk in, I show the part to the desk guy, he looks at the part and about two minutes later, he hands me the hot water stem and a cold water stem, too. He says, "If you changing one...," These people are in the know. Go to them, support them, do not let them go out of business... ever! Thank you for your expertise and thank you for being in business.

I entered the store with some pretty particular ideas for what I wanted in the bathroom and a…read morebudget that was on the low side. Seven Black, with all his enthusiasm, strong opinions and quirkiness, was a great help on the project. While we did not always follow his lead, he kept in mind my concepts (spa like he kept calling it) and worked with us down to the vent cover. We are grateful for his knowledge and patience. We are grateful to the whole team at Burch Supply as a defect in one of the cabinets could have derailed the whole project. They were swift to replace the problem part and the delay (a problem at the manufacturer) was minimal.

Needed gauge glass for my home steam boiler. This place was open at 8 on Saturday morning! They…read morecut my glass to length for me. They were affordable and friendly. They have a great selection of plumbing supplies and a nice showroom. I will be back.

Always professional, ready to solve the need whatever it is, make every visit productive drawing on…read morea vast inventory.

Why Carr Hardware Lenox Has Lost My Trust and Business…read more I bought 2 sodastream refills at the Lenox store. The total came out to $47.98 or $23.99 each including tax. The same refill online through sodastream is $16.99 with free shipping for purchases of $65 or more ($18.05 a bottle including tax). Meanwhile, at this very moment in the heart of SF, you can purchase the same refill at my former hardware store Cliff's Variety for $18.46 including tax. Why was I being charged nearly 6 dollars more per refill by Carr Hardware? I was shocked when I looked at my receipt when I got home. What gives? I called the store and questioned the manager, Patty and explained the price discrepancies I had been finding. She was dismissive at first citing "price increases" as her justification. I told her I would complain about my experience online and then she said "corporate sets the prices and she would check and get back to me." I have yet to receive a return call. It's upsetting that post-covid so many businesses, local independents and large corporations alike, are willing to gouge their customers and their community. After some online research, my experience with Carr Hardware's refill pricing is comparable to complaints I had read about online by Walmart customers. I will be reporting my experience to the Better Business Bureau and caution you to be vigilant at the checkout counter if you shop at Carr Hardware. They've lost my trust and my business. UPDATE: Refills are roughly $18 at Staples Pittsfield

There must be a new employee. Service was ride. I don't recommend this place at all. He didn't even…read morebother looking for what we needed. And the place was such a mess that he didn't even know what was on the counter. No further discussion was needed with him. The place wreaked of marijuana.

These guys have been helping me take care of leaky sinks, spigots and toilets ever since I had a…read morelittle apartment in the Falls 45 years ago. I'm still using them. So glad they are still around t