if I could give zero stars I would. After several months with the company of four day a week tutoring sessions, I learned my son's membership was cancelled on a Sat though an email at 4:30 pm on Sat or so. I immediately called and spoke to someone around 4:35pm EST. Gave them a new cc and let them know around 2 am I got a charge from that cc that I didn't authorize, and when I contacted the credit card account immediately at 2am today, they had to cancel the card. today was the 29th and I wasn't due to be charged for the monthly tutoring again until the 11th. I was called back a little before 5pm and spoke to Kimberly, who told me they were requesting to reinstate his account but the manager said no initially because varsity tutors claim I said the varsity tutors charge was fraudulent and varsity tutors couldn't reinstate the account if I said varsity tutors had a fraudulent charge. That never happened. The account had been closed for 14 hours already by the time varsity tutors tried to charge my card. I sent an email confirming this to this account already with that time stamp. I told Kimberly I would contact Chase to see what they could email me. I contacted Chase, and they said they couldn't email me anything, so I three way called with Chase (they recorded this also) and varsity tutors (who also recorded the call) and told both sides they were also speaking to each other with my permission and to ask anything they needed to in order to ensure my son was taken care of. I spoke with Ebony - who originally tried reinstate him at a charge of $600 something for 4 hours, not my $479 I've been charged for months for 8 hours. She finally got me taken care of- so my son now has Memebership again, or so I thought. iwhy was my card being charged on March 29 when my billing cycle isn't until April 11? - I did NOT TELL CHASE YOUR CHARGE WAS FRAUDULENT- however, isnt this actually an unauthorized charge 13 to 14 days prior to a necessary charge monthly due date of April 11 - so AN ACTUAL FRAUDULENT CHARGE without authorization? What is happening? Ebony said she'd look into this and get back to me within 24 hours so by . We hung up at 5:47pm on Saturday. On Sunday I found out all his upcoming tutoring sessions were cancelled. I have called repeated to get this dealt with. I went to Chase directly trying to deal with this- I did NOT claim your charge was fraudulent, but they can only send something in the mail to me not an email. I told varsity tutors I will forward that to you when I receive it in 7-10 days. HOWEVER YOU ALREADY CHARGED ME $479 again...but now are claiming he doesn't have a membership? Seriously what do you want from me to prove this? Just got off the phone with you and you said even though Chase will contact you directly in 24 to 48 hours to confirm it wasn't me- you still won't be able to reinstate his account. I have no words. You clearly do not care about children. This wasn't my fault and I've done everything on my end to prove I did NOTHING to cause this. I now waiting on my $479 charge to be reinstated to my account. I will forward you the letter when I receive it. I look forward to your response. read more

We initially invested in Varsity Tutors for my daughter who is a Junior in High School but then my son who is in 7th grade saw the ease in how she was able to access help and he asked to start using it. It has been wonderful! Both my kids enjoy it which makes it so much easier. They have both had wonderful tutors in several subjects. If any concerns arise customer service is so easy to contact and always so kind and helpful in resolving matters quickly! I highly recommend the program. read more

My tutoring is top knotch. Good suggests of excelerate learning outside of class. TV and subtitles or Español. Best suggestion!

We had very high hopes when we enrolled our son in preparation for KG. My son is trilingual and English is his third language; he is 5. The virtual platform is not user friendly, has a lot of technical glitches and it is not the best experience for a 5 year old kid. The marketing is very inflated; you sign up for a membership where you don't benefit much as the website is so unfriendly, you don't carry your hours over to the next month, your tutor doesn't make up for the canceled sessions (either from her side or yours; according to customer service it is ok for the tutor to cancel because they can be sick or have a family emergency and we are apparently not allowed?) anyway; after this unpleasant experience, I called to cancel but said I'm not allowed. The agent was not nice at all and kept interrupting me to ask her questions and convince me with another plan until I can cancel! I had to choose another plan that I will not have my son attend. It seems that what matters is that clients pay; for what, for whom for what plan it doesn't really matter. I am very disappointed and doesn't recommend them to anyone! Let your kids watch Miss Rachel instead! The 1 star is because there is no zero star read more

Varsity Tutors provide great academic enrichment for our family at reasonable cost. Our high school kids gained significant benefits from the private tutoring on AP Mathematics and Physics, and essay reviews for college and scholarships applications. Our family, including parents and kids, enjoy many live online classes on foreign languages, strategic professional communication, personal finances, college preparations, photography, Microsoft Office applications such as Excel and PowerPoint, and many other classes. Varsity private tutors assigned to our kids have been great. They are professional, highly knowledgeable, and enganging. read more

I'm so grateful I came across varsity tutors. The amount of help I've gotten has been so amazing. They are so supportive of anyone's learning journey and the tutors are top notch. I will continue to use them for aslong as I'm in my academic journey ! read more

I'm so so so pleased with Wendy she's always on top of her game! my son is advancing at a rapid pace and can't wait until his next sessions! keep up the great job Wendy!!! read more

Terrible company would not recommend them at all! Bought 4 hours of tutoring then realize I didn't need it and they would not give me a refund even though I'd use none of the hours. Literally scumbags read more

Tutor is great. Platform is difficult to use and does not live up to the marketing material. Very little flexibility and no options to cancel or reschedule sessions. The platform chooses tutoring dates and times for you, and if you can't make it, you pay. Price tag is way too high for the poor user experience. read more