I was advised that Dr. S. Todd Robinson of Robinson Family Clinic, Lakeland, FL, passed away late…read morelast night, July 14, 2018. (He had suffered a massive heart attack a few days before and was in critical condition) Lakeland has lost an excellent man and patriot---and Central Florida has lost a great doctor! My thoughts are with his wife and children at this time.

I LOVE going here! Dr. Jafri is the only Dr. I trust in this town right now. Granted some people…read morecan take her personality wrong but considering this is her private practice and it's really just her, it's a lot. what I respect most is that she takes the time to really dig into what's going on with you and doesn't always jump to medication unless you absolutely need it and if you do, she backs it up with a protocol to help you heal from the medication side effects. NO Dr. that I know of EVER does that! Her staff is always so friendly and professional! Highly recommend her!

Dr. J has been my primary care doctor for about 4 years and I have been very happy with her. She is…read moreconcerned, knowledgeable, proactive and supportive. My husband and daughter also go to her.

Great place and great care. Not only is the doctor office always clean.. the staff at the Southside…read morelocation have always been pleasant on the phone and easy to schedule appointments also in a timely manner. LouAnn Albano ARNP is the best! She is very caring and takes time with her patients. You do not feel rushed to get in and out. LouAnn takes time with you and makes sure all your question are answered and concerns' are addressed. Love this place.

The good thing about this place is that it's a clean and nice facility and you can usually get an…read moreappointment on short notice. However, I was not satisfied with the care I received. The last time I came here was to see Dr. Kattan to go over a "possibly abnormal" EKG for a government position I had applied for. The EKG was taken at another clinic by a flight surgeon. He said is it was most likely normal but wanted a review from my primary care physician saying it was normal and that I don't have a history of heart problems. I have a few Doctor friends that I had look at the EKG and all said that it was normal and that some people had inverted t waves and so long as I've never had chest pains or shortness of breath, that it's normal. All 3 of my doctor friends asked me before hand if I've ever had chest pain or shortness of breath and I responded no. When I visited Jay Care, they of course took a copay. They took my vitals and then I saw Dr. Kattan. She looked at the EKG, knowing that I have a clear medical history, and asked what I needed. I told her I needed a letter on letter head from her to the government agency saying that my EKG was normal. She told me that it wasn't normal without asking any questions about me. I advised her what the other doctors said (including one cardiologist). She didn't really fight me much, and wrote on a prescription pad that my EKG was normal and signed her name. I repeated that I needed it on letter head and that she had to send it. She kind of just shrugged and said to give the note to the front desk to make a copy for my file and that they would take care of it. Then she asked me if I wanted to do blood work. I said no, I feel fine and don't have any symptoms. She seemed shocked. I repeated that all I needed was the letter. That ended the appointment. I checked out. I kept following up to see if they had sent a letter. Finally two weeks later when I called for the 5th time, they told me that Dr Kattan wrote my letter and gave it to me (she was referring to the prescription paper). I repeated that it wasn't sufficient and that I needed it on letter head and that Jay Care had to send it. Bottom line, 6+ months later they still haven't sent anything. I had to go to another clinic that I had gone to before I'd started to go to Jay Care. The doctor took a look, asked me about chest pains and shortness of breath and then quickly determined that it was normal and that I was just one of those people with inverted t waves. Dr. Kattan is no longer my physician and my last visit was basically me paying for nothing.

I called and asked how much a self pay urgent care visit would be. They stated it would be $124 to…read moresee the doctor and it would be additional if any X-rays or exams were done. All the doctor did was see me for less than 5 minutes and write me a prescription. I got an invoice for an additional $106 because writing a prescription isn't "part of the visit". So Watson clinic is advertising that urgent care is $124 self pay but then you get hit with almost double that after the fact. It's just dishonest representation of pricing. Great service, just bait and switch pricing.

Getting labs done here is a breeze…read more Show up in the morning so it makes fasting easier. Walk right in and see the check in counter. In and out in no time.

I like that they have extended their hours. I utilize the clinic more than my primary care…read morephysician. The staff is always nice and polite and they are efficient.