visited Eye Consultants of Northern Virginia in Woodbridge today at 8:00 AM as a senior citizen…read morepatient, and I left extremely disappointed by the way my situation was handled. Upon arrival, I was informed at the front desk that my insurance was not accepted and that I would need to pay upfront. This information should have been communicated well in advance by phone, email, or even a voicemail so I could have made appropriate arrangements before coming in so early. The reason given was that their system showed an additional insurance under my profile with an unrealistic expiry date of 12/31/9999, despite my Medicaid coverage being current and valid. When I contacted Medicaid, they confirmed that I have full coverage and even asked the provider to call their dedicated line for verification. Unfortunately, the billing staff member named Nina refused to call, insisting she would not contact Medicaid and suggested that I may file a complaint against her if desired. I tried to explain that her role should be to assist patients, especially in resolving such administrative issues, but she remained unwilling to help. This level of indifference is deeply concerning in a healthcare setting particularly at an eye clinic, where timely care is critical and many patients, including seniors, come with urgent vision concerns. Because of this situation, I was left with no choice but to reschedule my appointment, which may now take weeks or months. I sincerely hope that the management reviews this incident and emphasizes to its staff that patient care and empathy must come before rigid procedures. In healthcare, communication and compassion are just as essential as clinical expertise.

There are several locations with each having the same quality of professionalism in the staff and…read moredoctors. My doctors , Looveren and Gupta spent time making sure that I understood what was occurring with my vision and the suggested procedure needed to prevent further damage. The facilities are very clean and comfortable. Wait time is short. I recommend you check them out.

Dr. Chung was great. Appointments were always on time and and he was very attentive but never…read morerushed anything. I appreciate quick appointments that get you in and out. He has lots of knowledge, I had a couple of follow ups for my toe after the ingrown was taken out and the appointments were so quick, I appreciate it as someone who also works off a schedule.

From the owner: Dr. Chung is a foot and ankle surgeon serving the Northern Virginia area. He specializes in…read morereconstructive foot and ankle surgery including minimally invasive bunion surgery, flatfoot reconstruction, ankle arthroscopy, total ankle replacement, sports medicine, trauma, and diabetic limb salvage.

Bariatric surgery is a big deal. After doing serious research on the gastric band, I was referred…read moreto Blue Point, by the manufacturer of the gastric band, because of the amount of surgeries performed. Dr. Halmi and staff have been in the business for a while, and the process is very comprehensive -- from support groups to bedside manner, to insurance paperwork, Blue Point is on top of things. I cannot recommend Dr. Halmi and his NP Renato enough. I was very nervous on the day of my surgery, and Renato held my hand as the anesthesia set in -- something I never expected, and brought me much comfort. Once you have done your research, to find out if bariatric surgery is for you, I highly recommend Blue Point Surgical.

Dr. Bonini and the hospital was great on my surgery but they need to up their game on the office…read morestaff. This seems to be the overall complaint at this practice. The staff is friendly enough but if your office staff is incompetent patients are going to go elsewhere. Most of the time when I email or call, I don't get a response or return phone call. I did not get clear instructions for my surgery and I was rushed out. I waited over on hour for one appointment when I had to bring my daughter with me because I didn't have child care because PWCS has so many holidays. I told them I couldn't wait any longer. They charged me for paperwork. I have to keep calling to get my questions answered and some of the office staff is not in the office and the surgical coordinator does not get back to you.

All of the staff are very friendly, so that makes a big difference! Never been to a podiatrist…read morebefore, so not sure what to expect but they did a great job! I left there with some very happy feet!

Came here after being told I have a fracture somewhere else. Then I come here and I am told "I…read morethought I saw a fracture at one angle but I did not see anything at another angle." Fine okay, I trust her. Over a month goes by and I'm still having pinpoint pain in the same spot and cannot move my foot. I call to try and explain my symptoms but I could tell she was annoyed I called and brushed everything I said off. I went and got a third opinion. Let's just say I will never come here again. I also wanted to add, I think they do great work for people with injuries you can actually see. If you can't see the injury, go somewhere else. There is one receptionist here who is really sweet and nice, the other who I believe is younger seemed to have attitude on the phone with me, and was not helpful when I asked questions.

I broke a bone in my foot and was referred here by the Emergency Room after receiving a splint…read more First, the front staff was beyond accommodating trying to fit me in as soon as possible and working with me to make sure my insurance referral was entered quickly. Upon arriving I was disappointed that the office was on the second floor but they offered us a wheelchair so I didn't have to struggle getting in. I was given new X-rays and glad for that because they found I had a second broken bone! Dr. Tammer was AMAZING! His bedside manner was so kind and calming. He spent time discussing every option and the pros and cons of each. He was very reassuring, knowledgeable, and I could tell that he was listening to what matters to me. I couldn't be happier with the care I received!

I had Linx surgery implant and hiatal hernia repair on 12/27/23. Everything went as planned and I'm…read moreprogressing as expected. I found Dr. Gillian to be an attentive and caring doctor, taking the time to explain everything to me. His staff at the front desk are friendly and welcoming and his scheduler was also amazing to work with. I found this to be a great experience where I didn't feel rushed or unimportant at any time. thank you!!

Dr. Gillian did a Linx procedure on me and repaired my hiatal hernia. He exceeded all my…read moreexpectations. He is an excellent surgeon. He and his staff were very professional, caring and kind. The nurses in the recovery room even told me that Dr. Gillian's patients do wonderfully after surgery and have minimal discomfort. I am feeling so much better than before and am very pleased I decided to have this surgery.

Had my second Mohs surgery on a couple spots on my face. It was a simple procedure and the staff is…read moreso very helpful with all the answers and enjoyable to talk with.

The customer service here was good, and I appreciated that they provided an ice pouch after the…read morelaser treatment, which helped with comfort afterward. I was mainly getting laser treatments on my face, and the staff was always professional during my visits. However, after doing some research and comparing prices, I realized I was paying almost double compared to other places offering similar services. Once I found more affordable options, I decided to stop going.

I recently received pain management treatment from Dr. Shanbhag for a severe thoracic pain issue,…read moreand the experience was exceptional from start to finish. I arrived in extreme discomfort, and Dr. Shanbhag took the time to thoroughly understand my symptoms and recommend a thoughtful, targeted treatment plan. I underwent a combination of trigger point injections, prolotherapy, and PRP therapy. Although Dr. Shanbhag initially anticipated that I might need three to four PRP sessions, the results were incredible--after just one PRP treatment, my pain completely disappeared. The effectiveness of the treatment exceeded all expectations and made a life-changing difference. The office staff is equally impressive: consistently friendly, professional, and efficient. They help create a calm, welcoming environment that makes every visit smooth and stress-free. I highly recommend Dr. Shanbhag for anyone seeking knowledgeable, and truly effective pain management care. The entire team is outstanding.

I went in after fracturing my L1 vertebrae. Dr Shanbhag was very concerned and showed true…read morecompassion regarding my condition. His advice and management of my pain was very much appreciated. Initially may have needed surgery but he referred me to a surgeon who suggested against the surgery. I truly appreciate how I was treated by the staff and Doctor Shanbhag and would recommend him to anyone with spine/pain issues.

There is no way to make an appointment by phone. A recorded voice tells caller no one is available…read more If you press one, you are only asked about prescription refills. Cannot leave a message for a particular provider nor can you check on your appointment. I've been going there for over 20 years. It is a disaster since Sentara took over. Why is everything so difficult?

Good luck getting your medical records since Sentara took over. Never notified of the doctor I see…read morerelocating. Cannot get a prescription refilled after calling every day for a week. No call backs from the clinical care team of the doctor who relocated or the doctor that is still local. In person office staff RUDE!