Pricing is high. The girls at the desk are not friendly. Vet never called about dog's labs until 2 weeks later after initial appointment even after I made numerous calls to find out results. read more

After a year of taking care of our Apricot Cream Lab who was sick with Cushing's disease (there's no cure just palliative care) we noticed a serious decline in her health. They told us to bring her in for an appointment to check her condition. My husband and daughter had to carry our sweet girl on a blanket to our van to go to our Vet because she was too weak to walk. After Dr. Woch gave her an examination she agreed that the time had come to help her cross over the rainbow bridge to prevent her from suffering. The doctor and all of the staff were so kind and caring as we struggled with our goodbyes. You know that you have a great doctor when she cries right along with your family as your beloved pet crosses over that rainbow bridge. They were so thoughtful that they took prints of Bella's nose and paws and gave us a beautiful sympathy card which they all signed! They are truly a caring, classy Veterinarian Hospital which is why all of our furry babies are their patients. read more

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I came here while I was out of town on vacation. My puppy started coughing badly and needed to be seen. Everywhere I called could not get her in for a few days and told me to go to emergency care (I would go if needed but really didn't want that bill). I called them at 9 am and they were able to get me in at 11 am. When I called they said there would be a wait once I got there in my experience the wait was no longer than the normal wait times for a vet. Once we saw the vet he was very attentive to our needs and very friendly. He did not try to upsell us or recommend treatments or diagnostics that she did not need. When we went to check out they gave us a coupon to get the appointment free so we just had to pay for medicine. The meds were expensive at about $100, but well worth it as she was already starting to feel better that night. Thank you for taking the stress out of taking my sick girl to the vet on vacation! read more

I have been going to this place for about 14 months. This place sold me a pet wellnes package for my puppy last year which included vaccines, wellness checks and SPAYING. I took my dog to be spayed yesterday and I was charged in addition to what I had already paid into the wellness program. I was charged for SPAYING, again ! The additional fee was $571 !!! You're wrong and this is poor business!!!! read more

I had just moved to Florida from New York. I took my 4 1/2 pound 11 year-old Yorkie to this horrible place thinking that it was good. And I do hope that people reading this will not under any circumstances use this vet. She really has ruined my life with terrible anxiety and me thinking about my little girl Dying on the table there. So two weeks prior to her dying. I took my dog there cause she had a lot of congestion. They did blood work on her and said that she was able to undergo the operation. Said she had a heart murmur but never told me it was stage three heart murmur. The vet gave me pills. They did not work. I called her back and told her that she was not really getting any better. So I went back in and she gave her some antibiotic as a shot in the neck. The vet suggested that I get all her teeth extracted and I said OK but I really don't want my dog to die. I don't know if she's gonna make it. Yeah she's gonna make it. so reluctantly, I made the appointment for surgery to have her teeth taken out. So the day of surgery, I had to be there at 7 o'clock in the morning for what reason I don't know it only stresses an animal out by being left in a cage for hours and hours and hours I said goodbye to my little girl. I said mommy loves you. You're gonna be OK mommy's gonna come back in a couple of hours and get you. So they left her in the cage from 7 o'clock till like 12 o'clock, which is absolutely ridiculous. They called me and they told me that they were gonna start giving her the anesthesia and that was around 12 Ish. About 1220 1225 they called me and told me that she had flatlined I had do not resuscitate on the form so but they did call me and they did say oh do you want me to try to save her and I was like no you're gonna break her ribs I read all about that. She's only 4 1/2 pounds. What am I gonna do with a dog that flatlined and then you broke her ribs? So her heart rate went from 70 to 200 then down to 40 and then she flatlined. I got over to the vet as soon as I could and they made me wait about a half an hour in the room until they brought her out to me. The vets assistant brought her out, put her on the table. Not the vet the assistant the vet never came out. The vet never came out and said I'm sorry. Nothing nothing at all no empathy at all. She killed my dog. I was beyond anything you could ever imagine my little girl dead on the table and I kept saying to her Penny wake up I was crying hysterical Penny wake up, please wake up. I have that horrible nightmare every single day and night of my life now. I picked my dog up and I walked out of the vet and she had her assistant come chase me out into the lot as I'm getting in my car telling me I have to go in and pay $810 bill for my dead dog. So I walked back in and I paid the bill. I called them up and I was absolutely so angry that they killed my dog. She did not deserve to die. That way. I loved her all her life. Well PS they refunded my $810 big deal and they paid for me to take my dog to a place that does private cremation. I just want people to know. Do not use this vet. They are an absolute nightmare you just imagine the vet does not come out and say you're sorry. Show something you send you a little assistant out and you made me wait a half an hour to see my dead dog like why why did I have to wait there a half an hour in the room hysterically crying to get my dog ? I am still not over this. This is the most horrific thing that has ever happened to me and I had some pretty horrific things happened to me but nothing like this. Every day I think of Penny in the cage thinking I left her there all those hours to be taken out of the cage to die. I don't know if she suffered while she had. I guess a massive heart attack for her heart rate to go to 200 and drop down and then flatline. I don't know if she suffered if you really love your animals do not go to them and do not go to Melanie Woch. She does not deserve to be practicing on animals. Oh PS they had her call me to say she was sorry and I refuse to talk to her so she wrote me a letter saying she was sorry about Penny and she was really busy after you read this you let me know what kind of person that this is read more

Lecanto Veterinary Hospital has let us down now more than once. Our golden Molly is now going blind because she has a progressive eye disease. One of the vets there said it was just allergies...that couldn't have been further from the truth. She may still have her sight if they would have done more for her and referred her to an ophthalmologist. I did my own research and took her on my own, but now it's too late. Also, their medical director Dr. Phillips misdiagnosed our other golden and now he has sadly passed away. When we took him in originally, our dog had a firm and distended abdomen. We also mentioned he's been really itchy and has been most of his life and the receptionist shrugged it off and chalked it up to allergies. She told multiple people that. She's not a vet so she shouldn't be saying anything about any kind of diagnosis. When we talked with the receptionist she told us they were busy and acted as if they couldn't see him but luckily the manager overheard and suggested we leave him there and the vet would see him when he could. We received a phone call from the vet not even an hour later so we really wish we would've been allowed to stay. Dr. Phillips only took an x-ray and said he thought our golden had a softball sized tumor in his spleen. He opened him up and discovered the softball sized tumor was actually in his liver and he had hundreds of smaller tumors in his abdomen. So he asked us if we wanted him to close him up or not let him wake up. Of course we told him to close him up. He said the prognosis was poor and he only had 4 months to live. We told them we wanted samples sent off to pathology. When we went to pick him up we asked to speak with the vet about it and they told us they were "really busy" and the vet would call us. Well, the vet NEVER called us back. To give us that kind of diagnosis over the phone after butchering our baby, sending him home with countless staples and a $1600 bill, you'd think we could AT LEAST received a phone call. But no, we were left in the dark. We had no idea what to expect or what to do. It's really unbelievable. We were so shocked and infuriated. We never even saw the vet face to face. Only heard a voice over the phone. The vet called a week later with the biopsy results and told us what type of cancer he has which was high grade spindle cell sarcoma. We called days later to ask for an appetite stimulant; however, they did not prescribe it and said, "try chicken." Even though he's allergic to chicken. There was no care or compassion given to our baby. So we took him to an oncologist for a REAL opinion at Blue Pearl in Tampa and they (Dr. Coyle and her nurse) were amazing. They explained everything and were so caring, kind and compassionate. Unfortunately, they were unable to help him, but we were so happy with the care he received there. They gave us advice on what to expect, an appetite stimulant, meds to keep him comfortable, ointment for his wounds, and even checked in on how he was doing days later. The nurse even got him to eat and sent him home with cans of wet food. They said he had days to weeks to live. The day after his oncologist appointment we took him back to have his staples removed. We discovered they missed a staple! And found out Dr. Phillips was the one who took them out. So needless to say it got infected. We had to take him to an emergency vet an hour away in Ocala and we were there for about 4 hours. We missed out on precious quality time with our baby. Then, days later in the middle of the night his incision started to open and was draining all night. We reluctantly took him in to Lecanto Vet because Heritage Oaks was unable to see him until later. Lecanto said there was nothing they could do and it would just get worse. The vet was condescending and was not listening to us. We understood it was time to make the hard decision but he just kept badgering us. We definitely did not want to do it there with them because they have let us down so much and we don't trust them anymore. So we took him home and had a mobile vet come to our house to help him cross over with our 2 other goldens (his mom and brother). To top it all off, the mobile vet that came to the house said Lecanto Vet should have also done an ultrasound to accurately diagnose him before deciding to open him up/do an exploratory surgery because doing an exploratory is not recommended with his type of diagnosis because "they do not do well." What the Lecanto Vet should have done is NOT opened him up. Now we know our baby was opened up for no reason. That way, he wouldn't have even had an incision to open up and cause our baby to be in so much pain and be so uncomfortable. Dr. Phillips is supposedly their "medical director" and founder of this practice but he's an amateur vet. What an absolutely horrible experience at Lecanto Veterinary Hospital. We will never take any of our dogs there EVER again. read more

Super rude staff when I called about my sick puppy. I am new to the area and the receptionist said there was nothing for a week and did not recommend any place else. I asked if they could call me when they have a cancellation and she said "we don't do that." Way to care about animals.... read more

I am not surprised to see these negative comments about VCA Lecanto Veterinary Hospital. It is a shame. The office staff at this place has changed. The prior staff was always pleasant and very efficient. I've been seeing Dr. Melanie Woch, who is wonderful, but the office staff working there now are RUDE and not at all efficient. There is a front desk clerk who acted like a negative "know it all" when I was just trying to drop a stool specimen off for my dog. This had been pre-arranged by phone the same day with another staff member, to whom, I had given the full history. She advised I come and drop the sample I had just collected off that day. The know-it-all nitwit at the front desk started asking all kinds of questions about why I was dropping a sample off, what he ate, symptoms, etc. I told her that was all in the notes made by another staff just an hour before, and that I was just dropping off the sample as instructed. She then said that there were no notes so I needed to tell her why I was dropping the sample off and "that might be too old since it was collected a few hours before". I wanted to tell her that she is a clerk and NOT A VETERINARIAN, so just take the sample, charge me, and keep her opinions to herself. However, I held my tongue. That was on a Friday and I had to wait until Monday to have him seen, which was fine. On Monday, I was there for 2.5 hours with my dog who had been having loose stools and intermittant vomiting, and my cat that needed an exam and vaccination. During my appt, I mentioned my interaction with the rude desk person, to the tech assisting Dr. Woch. When the appt was over, I was the only person in the waiting room. I stood at the front desk, waiting for the cashier person to complete a call. I went and sat down and waited for her to call me up to settle the bill. She called me up to the desk and then proceeded to answer another call. This second call was someone asking about nail trimming and other services offered there, and then directions for how to get there, which she gave in slow detail, rather than asking the person to hold and checking me out. She continued the telephone conversation for several minutes while I stood there, before checking me out. It seemed obvious that she was being passive aggressive and deliberately slow, making me wait. Word must travel when you complain about one of them. I will be going to a new place and will miss seeing Dr. Woch but VCA's front desk staff of twits are so rude, inept, and full of ego, there will be NO further patronage to VCA Lecanto Animal Hospital from me. read more