everone was very attentive to me and my dog in our time of need. The staff was very professional and very patient with me and Ollie I would definitely recommend this emergency center to anyone. read more

My cat Verona was seen by the internal medicine department for diabetes. They were all very nice and took good care of my Verona. Dr. McGlincey,Renee,Chantel and Karen are the best. Obviously meant to work with animals. I would recommend using this hospital whether it is for a certain department or emergency. They work well together. read more

I called VCA in Norwalk to get contact information for Dr. Wilcox, who is supposed to be an amazing ophthalmologist. It's my understanding that he recently left VCA. The lady I spoke to in reception told me that he was no longer involved with the practice and she could not help me at all with getting in contact with him. And oddly, she repeated it several times in a weird and gleeful way. I mentioned that it was regard to an eye emergency and she could not care less, and then disconnected my call. Draw your own conclusions from that interaction, but would you really want to try to get help from these people during an emergency? I wouldn't recommend this place to anyone. PS- I called a local veterinarian in the area and was able to get the contact information for Dr. Wilcox immediately. And they could not have been nicer about it! read more

Monday night I had a big scare after finding my dog unresponsive in my backyard. I picked him up and rushed him to the hospital where the doctor had found blood around his heart. Dr. D'Addario had a sweet, calm and gentle demeanor and explained everything in detail. As a veterinary technician, I knew what I should have done next which was to have her drain the blood around his heart. It was also recommended to come back the next day to see the cardiologist Dr. Goodwin who is also an amazing and very caring human. After an echocardiogram it was confirmed that Trey has Hemangiosarcoma and a tumor growing in his right atrium. Trey is currently still with me and per Dr. Goodwins recommendation, I am taking hundreds of pictures every day and taking Trey with me everywhere I go and he is also getting food handouts anytime I eat something and still taking him for short sweet walks where I talk to him the whole time. I wanted to thank everyone, Mollee, for your kindness, the receptionist team, the nurse who triaged him and Dr. D'Addario and Dr. Goodwin. You guys and the medical team are amazing! read more

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Pru was seen quickly and we were out in no time (which for any emergency facility is a rare occurrence). Could not be happier with her treatment and the kindness and professionalism of the entire staff. read more

VCA Veterinary Referral and Emergency Center - Emergency Pet Hospital Near Me - Norwalk, Connecticut

This VET ER used to be good; my dog received life saving care there 10 years ago. The service level has declined, however, and I cannot recommend it any longer. They have appts scheduled all day long for their more experienced vets (I assume to ensure full utilization) -- so unless a life and death emergency, walk in patients get squeezed in and so ER patients wait and wait unless a life and death emergency. They have some specialists there who are good...but they are fully booked and then get called to the emergency and so you wait and wait when you book an appointment with their specialists as well. And then their manager is disagreeable when you complain! Manager called me today and got angry that I did not accept her explanation! They are also significantly more expensive than my wonderful vet who was too busy to take my pet when he was sick yesterday. If there is any way to go to your regular vet, do it and use these people only for absolute emergencies with no other options! read more

Our 7 year old german shepherd, Marilyn, got into a dog fight on Saturday afternoon and sustained a laceration under her eye and puncture wounds in her left ear which needed medical attention. Having never been to VCA Veterinary Referral and Emergency Center in Norwalk, having only just moved to the area from CA, I wasn't sure what to expect, but we had the most positive experience for such an unfortunate situation. We were seen and evaluated immediately by a vet tech and then by Dr. D'Addario. Everyone was incredibly kind, reassuring, and gentle with Marilyn. Treatment options were clearly explained and all of my questions thoughtfully answered. The following day we received a text asking about Marilyn to be sure she was recovering well. Having worked with dogs for many years on the west coast, I have spent my fair share of time in vets offices and in any instance a veterinary team that advocates for you and your dog is essential, but even more so when it is your personal dog. Thank you, Dr. D'Addario and the entire team at VCA Veterinary Referral and Emergency Center. You truly made all the difference. read more

VCA Veterinary Referral and Emergency Center - Our dog's personalized bag with medications and recovery instructions - Emergency Pet Hospital Near Me - Norwalk, Connecticut

i continue to be impressed with everyone, doctors and staff, at VREC. With my crazy purebred dogs, i have seen alot of vets! Last week my dog developed a strange, very serious infection and high fever. At four in the morning, Dr.La Scala handled this situation with professionalism and great skill; and she proceeded to systematically and carefully evaluate possible treatments and different antibiotics. She was able to turn the situation around quickly. We are so grateful for Dr. LaScala! read more

Friendly, professional, and very helpful. Veterinarians and technicians have gone out of their way to help me time and time again.

I've brought my pets in for emergencies only and support staff, interns and Doctors were great. Friendly, decisive and very professional. Yes, very expensive but it is emergency care. I just wish I could take my pets there for regular maintenance exams. read more

We took Finley, our Cavalier King Charles Spaniel to VCA at midnight with a serious heart condition. The staff worked quickly and attentively to help him. Dr. Lutchen was so nice . He just wonderd about the fluid around Finley heart ( torn pericardium). He told me that Finley is a happy dog and they would try to save him. They found solutions that improved his health. He stayed in the oxygen cage for 3 days. Doctors Lutchen, Selgado and Phalin were very professional and caring. Dr. Goodwin, rhe cardiologist developed the best plan for Finley. As well as the nurses and orderlies. The hospital phoned us every morning and afternoon to update us on Finley's condition. When we visited him, all the staff were very helpful and caring. Finley is at the end of his mitral valve disease with torn pericardium. To have him back home for another hug and love at home means a lot to us. I am grateful that VCA could save his life. VCA really cares about the animals as well as the owners. Thank you so much for taking care of my Finley. read more

VCA Veterinary Referral and Emergency Center - Finley out of VCA for the first day - Emergency Pet Hospital Near Me - Norwalk, Connecticut

Absolutely an amazing staff, caring above & beyond. The surgeon on call phenomenal. Easter Sunday, my best friend's 1yr puppy went there for emergency life saving surgery. The team are so wonderful, caring, kind and made a tramatic situation more calming. The communication, follow up calls to check on him are FIRST CLASS.We can't thank them enough. HIGHLY RECOMMEND A++++ Thank you Norwalk team, Sherri read more

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Unfortunately our dog needed additional care for a new issue - what turned out to be a cancerous lump on his chest. I will start with this - Dr. Palmisano was wonderful - skilled and expert surgeon. The surgery was a success and he got clear margins and everything was great. Two days before the staples were to come out, one of them tore on its own. We had not been using the ecollar but had been using a tight shirt to protect the incision and ensure our dog couldn't lick it, even though he surprisingly had showed zero interest in the incision. (We were told we could use a shirt to cover it by the other tech when we picked him up from surgery.) When we dropped off for staple removal, Whitney clearly didn't believe us that the staple tore on its own and kept focusing on the ecollar not being worn. OK, fine. I get she's probably used to dealing with stupid people but I am not one of them. I'm a certified behavior consultant work full time as an animal professional. And I know my dog. There is ZERO chance (yes, even while we were sleeping - I can provide video footage from our cameras if they'd like to review him sleeping) that our dog was licking his wound. Despite her insistence that's what it looked like - we just let it go. But then we got home and one of the staples had been left in! Not sure how - it was pretty clear and right near the area where the staple tore. Maybe they should have been more focused on removing the staples and doing their job than on the lack of ecollar. VCA is over an hour round trip from us. We weren't going back for one staple and since we already had a follow-up appt with our regular scheduled for the following day, she will do it. It's a shame because up to that point, the medical care had been stellar. Maybe she was having a bad day but chiding owners, disbelieving them and being dismissive is a core problem in health care - human and canine, apparently. We are moving so will not have another opportunity to use this VCA. The quality of the doctors here is excellent but the support staff could use some coaching on patient interactions. read more

Our family experienced an abundance of compassion and expertise from every member of the VCA staff when we brought our family cat in to be euthanized. They did not rush us and when the time came to say our final goodbyes the vet reassuringly explained the process and our dear Weasley had an extremely peaceful and painless passing. We're extremely grateful to VCA for providing a loving atmosphere and helping our loved one through a heartbreaking process. read more

VCA Veterinary Referral and Emergency Center - Cat - Emergency Pet Hospital Near Me - Norwalk, Connecticut

I have had nothing but a caring, kind and attentive experience at this ER practice! I highly recommend them!!!

I've been taking my dog to VCA Norwalk since 2014, and I'm genuinely surprised by how much their service has declined. Recently, I brought my dog in for a second opinion on his health issues. The internal medicine vet advised us to stop one of his meds due to a possible bad reaction and promised to follow up the next day after reviewing some test results we sent from another vet. We sent the records around 12:30 PM the next day as discussed. By 5 PM, I hadn't heard anything, so I called for an update. The receptionist put me on hold multiple times, claiming they were reviewing the notes with another doctor, but then said there was nothing in the notes about medications. This was clearly inaccurate because when I got the notes, it clearly said to stop the current medication and start another one. To top it off, we were told that the internal medicine vet who was supposed to call us had already left for the day. They didn't give any advice on which med to start and provided no other medical direction or assurance about my dog's wellbeing. I kept trying to get information but was told to wait for the internal medicine vet to come back. This left me really worried for my dog's health as he was in the middle of a bad flare-up that could get worse quickly. Overall, the lack of follow-up and concern for my pet's wellbeing was really disappointing. The staff didn't provide timely or appropriate care. I expected much better from a vet clinic I've trusted for years, and I'm deeply let down. read more

Unfortunately while the staff appeared to care about the health of my dog, they cared infinitely more about how to charge me as much as possible. My dog presented with chronic sinusitis and rather than change his antibiotic to a stronger one, they performed $1,300 worth of worthless tests. Then they charged me $280 for a 4 minute follow up (highly unnecessary and could have been handled by phone). Then they recommended a series of MRIs and other tests at an estimate of $13,000.00. We took Him to a NON VCA Vet and got a new antibiotic prescription which cured the sinusitis! Never go here! In my opinion, criminally corrupt read more

We have been going to VREC for years and have always received the very best care. Between a 2 am emergency GDV surgery by Dr Leah, a difficult neuro referral, some simple tummy issues, and most recently treatment for an ear nibble by Dr Duddy, we have always received outstanding care. The techs are fabulous and communication is easy. The folks who work at VREC will answer all your questions and take all the time you need. They are kind, patient, knowledgeable, and they have always cared for our pets as if they're their own. The front staff has cried with us when we raced our 19 y/o cat in (seizure), and they have provided anything that we may need to make sure we are satisfied patients. I can't say enough good things about VREC. We're infinitely thankful to have such an outstanding 24/7 emergency facility available to us. read more

I am a Dog Rescue and have been a client of VCA Norwalk for years. I was in a very tough predicament with one of my Rescue Dogs and Dr. Evan Emmel was very compassionate and spent time with me trying to figure out a solution. Dr. Emmel did some very quick-thinking and reached out to a contact he has and voila the problem was solved. It was a very emotional ride with a happy ending all due to his compassion. I know that the VCA Norwalk has my back and are in my corner when I need help. It was a wonderful outcome out of a dire situation. Thank you Dr. Emmel from the Bottom of My Rescue Heart. Jennifer Gordon Leader of the Rescue Pack, Rowayton read more

BEWARE DO NOT BRING YOUR PET HERE. Let me start by saying this is not an assement of the staff- the Vets are caring and competent. This is directed at the scumbag, profiteering company that owns the facility. We brought our older dog here in December, not knowing she was in heart failure. They immediately put her in an oxygen tank and told us it was 50/50 she'd survive, however she couldn't leave the tank, and only a specialist could make a true determination. THEY HAD NO SPECIALIST ON STAFF, or AVAILABLE. This repeated itself for 5 days- at a cost of over $13,000! Each day, being led to believe our dog could survive- who would put their dog down if there was a good chance they'd live? This is emotional blackmail. The staff is powerless- they have no choice but to allow your dog to perish if you cannot pay- each day we had to leave $3000, while we waited in vain for a specialist. FINALLY a vet located a specialist at a nearby facility- that specialist took minutes to tell us what would have spared us a miserable week and spent $13000+ ..... she had almost no chance to survive. We had to put her down. There is NO EXCUSE FOR AN EMERGENCY CARE facility to NOT have access to a trained specialist- it's what THEY ARE THERE FOR! Imagine taking your grandfather to a hospital in heart failure and having to wait a week to see a cardiologist! IT IS NOT the problem of the patients that a certain specialist is in short supply- IN SHORT, do NOT bring your pet to this facility, go somewhere better equipped. read more

After $3,000 of diagnostic tests, the recommendation was a $10k surgery or euthanasia (in this case more appropriately murdering our 1 1/2 year old dog). Vet told us the dog had hours to live and would die on the way home because of internal bleeding. She pressured us to kill the dog there. That was 4 days ago. We brought our dog home, made arrangements for our vet to come over if needed...the dog has recovered in an amazing way and is almost back to 100%. The internal bleeding has reabsorbed and healed (for now). I thought of recourse here, and this was my conclusion - a review. Don't take a your pet to this DEATH BOX under any circumstances. read more

While I never like taking my dogs to the animal hospital, Norwalk VCA is exceptional at what they do. I come from out of state (NY) for the service and the expertise of the veterinarians. They have correctly diagnosed my dogs numerous time and take the time to explain what's going on and the treatment plan. Even when there is a long wait, the staff is courteous and communicative. They let my dog stay with me until the vet is actually ready to see my dog. They truly care about the animals and are professional! Dr. Palmisano is the BEST - he is smart, kind, and transparent about treatment plans. The entire staff is totally understanding of how us humans feel when we have to bring our pets to the hospital... they make an effort to keep us informed as possible. read more

Our experience could not have been better. Dr Palmisano is an outstanding surgeon. He exudes positive energy that is contagious. The entire team at VCA are exceptionally good. Each member provides excellent care and work in concert to ensure all of you and your pet's needs are met. We are so grateful that we found VCA. read more

I can't say enough about this hospital and the amazing staff. Every person we came in contact with, from the women at the front desk, who were friendly, efficient and somehow able to ease my panic to the technicians that made over our girl and created an instant bond with our dog to the doctors that literally saved her life. We are so blessed to have this service available. Yes - it is more expensive than going to your vet, but the hospital is fully staffed to care for our pets 24 hours a day and are available when our vet was not available . read more

We have been taking our 9 year old Boston Terrier to the facility for almost a year on a regular basis. Without exaggerating I have to say that they have saved our dog's life. The entire staff is friendly and caring with special kudos going to Dr Whitney. Can't say enough good things. read more

Please read before going on a scheduled appointment. This is my first negative review on here. Drove in the terrible weather from an hour away which took two hours due to the heavy downpours and several accidents on the road. But we prepared and left early. A closer orthopedic vet couldn't see her till January, so another veterinary office advised me to go to Dr. Palmisano (I called around) as he's a great "communicator." Get to the office and told then (never given this information during the several phone conversations before our appointment) we have to wait in the car for entire visit. Dr. Palmisano will not see anyone in person; "he'll come to your car" after the exam to give you an estimate we're told. I, of course, want to be with my dog to explain a few subtle nuances before he examines her. I'm again told Dr. Palmisano (the "communicator) won't allow this. Instead, instructed to go to car and someone will come to get our dog. Another 45 minutes later and no one comes out. I looked at my husband and we both said, "that's it." I went inside and asked what's the ETA on seeing the doc. Front desk advised they'd check as they didn't realize we hadn't been seen. On my way out chat with a woman who had been there a few weeks earlier and she said she had gone in to see the doctor in person. She was confused why we weren't allowed to accompany our dog as all the other vet offices allow at least one person in. We ultimately left because no one came or cared; we don't want a vet who treats his patients like this to take our dog without wanting to communicate in person with us during the entire process. Listen, if my dog. is getting major surgery then I want to discuss this with a human being. And I want to see what you're doing to her during the examination. Maybe one day, one of you dogs or other family members will be suffering, and I hope you get the treatment you gave us, Dr. Palmisano. Wait in your car while we see if your kid or mother or wife is doing okay. BTW, we both are vaccinated. Wonder if you are. I had to teach my classes in person most of the pandemic. This is a risk we all have unless you're an elitist, which I think you may be considering you have porta-potties outside for your patients???. You are a fraud to me who wants to hide under the guise of this pandemic rather than let your pet parents see first-hand how you are treating your patients. At the very least you should advise of your policies. You should pay my husband and I for taking off of work, time and travel. read more

Everyone from the front desk to the veterinarian was very warm and knowledgeable. We brought our golden retriever in on a Sunday because our vet was closed. The vet, Melissa Delgado treated our dog's infected puncture wound, recommended and explained the home instructions thoroughly, as well as reviewed the cost estimates and why she felt everything was necessary. They are open 24/7, but I wouldn't hesitate to make them my family vet permanently. read more

VCA Veterinary Referral and Emergency Center - Murphy-post op. - Emergency Pet Hospital Near Me - Norwalk, Connecticut

I recently had my dog brought in for a CT scan and a cardio gram and unfortunately the prognosis found a mass behind the heart. When I received the call to review the prognosis, the Dr explained what was happening and went through a few options, which all had a grim outcome. I appreciated the Doctors explanation in the 5 minute phone call but as you'd imagine that's allot to take in. I called back the next day for some follow up question and had left a message but did not receive a phone call returned. A week went by with no returned call. Between the CT scan and cardio gram I have spent $4,000 and would think that would buy me more than the initial 5 minute call. My overall experience with the communication was poor and it's frustrating as it's my dogs life. Even the day I brought my dog in for the CT scan, no one had explained that it would be an all day visit (dropped my dog off at 9:30am and wasn't able to get her until 7pm) and the Dr had said he would call me after the scan, which he never did. I don't want this review to be about money as I'm more concerned about my dogs life and well being, but I had the impression that once I was leaning towards no further surgery the Dr was moving on to something else even though we discussed some other options, which I still have questions on. The staff at the front desk was very good and I appreciated their concern and overall good customer service. If I can recommend a best practice to the facility, you may want to consider a communication manager to help with coordinating calls and even in person follow up meetings to have a better understanding of options. It's very impersonal over the phone, especially when it's your dogs life at stake and a ton of info is thrown at you in just a few minutes. Also, had I gotten a return call this review would not have been given with a below average rating. So it could be worth the investment in someone to manage correspondence. read more

Do NOT go here. They just charged us twice as much as we were charged for the same procedure at another VCA. Extremely greedy. Don't trust them with your pets. read more

I have brought a number of my dogs to VCA over the last 15 years. The staff is caring and knowledgeable and provide excellent care. There is, however, one problem that owners should understand. VCA can be extraordinarily expensive. Recently I brought one of my dachshunds to VCA. He was loosing weight, and becoming weak. The staff found that he had eaten something that was causing intestinal obstruction, and needed to operate. The estimated the as to $6600. Then a few hours later, they called to say it would be $8500. The final bill was over $10000. What was I supposed to do about an affectionate, beloved dog? I discussed the with my regular veterinarians who were taken aback about the charge and recommended the Newtown Veterinary Specialists as equally competent but more reasonable in their fees read more

We brought our dog here on 9/7/20 to have an eye infection looked at. Drop-off was great. That's where the good experience ended. There was zero communication of what treatment was going to be done or how much it would cost until we got a call to explain what had already been done and then a $320+ bill. Vets are required to discuss a treatment plan before proceeding. They can't just do a procedure or test and then discuss it after. Joe Beck, the hospital manager, claimed that the chart says the plan was explained in a phone call. But it wasn't explained PRIOR to the treatment being done. I even gave Joe an opportunity to remove the parts of the bill that were not discussed and waive the visit fee instead of going right to my bank. Joe's solution was to offer a 20% discount. I don't know how a 20% discount helps when if his staff had done their job and explained the treatment plan we would have left and not used their services at all. I came into my conversation with Joe hoping to find some sort of a reasonable agreement. They had made a mistake, yes, but I am a pretty fair person and still wanted to pay them. I just wasn't willing to pay for things I did not authorize. Now I have spent hours of my time on phone calls and emails with them because they refuse to own their mistakes. I ended my conversation with Joe wanting to tell as many people as I possibly can how poorly they handled what started as what I can only hope was an honest mistake. Every time a conversation comes up around vets this will come up. Every time someone asks me where we take Annabelle this will come up. Every time I have an opportunity to deter someone from having to deal with such a dishonest practice I will. Every. Single. Time. I'm sure it won't take too many people deciding to not use the VCA before it costs them much more than the $320 they essentially stole. Oh, and the $320... My bank will side with me when they read the email chain with Joe including the portion where he admits (by ignoring my question) that he can't prove the plan was discussed as he claims. Good job Joe. You had a chance to fix your colleagues mistake but instead you chose this route... read more

My beautiful, amazing, loving 8 year old otherwise healthy cat Sammy developed a tumor on his lower abdomen which started to rupture July 5. I rushed him to our local vet who diagnosed him & took a cytology so by Friday I was told according to that test, the tumor was benign but needed to be removed as soon as possible. Our vet had performed a fine needle aspiration on Tuesday to drain the blood/fluid in the tumor and Sammy didn't bleed since. Fast forward to yesterday, I came home from an early dinner with a friend, and the blood was dripping out of him. Not trusting the more local VCA in Shelton, I decided to bring him to VCA Norwalk where the surgeon we were highly recommended to (Dr Palmisano) was affiliated with. I called them first to let them know I was bringing in a bleeding cat (possible tumor rupture) and confirm the address. Having read reviews, I ran around the house after getting him in his carrier to grab a book, gatorade and snack, a pillow for my back and my work laptop. I wasn't even in the waiting room 5 minutes (vs hours) before they took us in to exam him (and there were other patients/pets there). From the front desk staff to vet tech Sylvia to attending vet Dr Dutty (sp?), my cat and I were treated with the utmost empathy and concern. I instantly felt we were in great hands, and they kindly let me sit in the examining room vs waiting room (I was a basket case) while they took him in the back to check on his vitals, etc, administering an antibiotic and sent us home with pain meds all within about 2 hours. The place was super clean, literally off I95, pretty easy to find and had its own parking lot. The only reason I am giving 4 stars vs 5 is that our bill was over $400 last night yet Sammy is still bleeding (although not as fast/heavily as yesterday). Fingers crossed that the antibiotics kick in and the blood/fluid stops leaking. We'll be back at our regular vet tomorrow, but just the service we received and the accolades we have for Dr. Palmisano solidified my decision to use this practise for his pending surgery. Nice work last night, VCA team, Sammy and I appreciate you! read more

This review is long overdue! The team of VCA has been such a blessing in our lives. Always there when we need them for our two dogs and two cats. Our terrier needed 2 knee surgeries and Dr Palmisano was terrific for both. That same terrier has a sensitive stomach and VCA has always been there to help, always late at night. And during the COVID shut down, we had to say goodbye to our 20 year old kitty. The team at VCA were all so compassionate and made it possible for us to be there with our kitty at the end. Dr D'Addario was especially kind and caring. We feel fortunate that VCA is so close and that the team is so kind. read more

This place is the best. We have been here serval times over the years for various reasons. Last week we had to put our old Lab down and it was absolutely devastating. The staff were amazing and supportive and communicated everything with as we had to wait in the car due to covid. Dr.Lutchen was so kind in helping us make the decision and explaining everything to us. He let us come in the be with our pup and say goddbye as he was put to rest. Dr. Lutchen and the staff are amazing, kind and compassionate. I highly recommend them. read more

I wish I could give this dummy zero stars. I brought my dog here with a hind leg limp. I was charged over $200 for an "examination" that I don't believe ever happened. I told the tech woman that she had a previous surgery on the opposite leg to repair her crucial ligament. The door barely hit this woman's behind before she was walking back with the surgeon who said, and I quote "it's safe to assume she has a ligament tear because the previous one had been replaced". I did not pay for an assumption, I payed for an exam! I was then handed a estimate of $6900-7900 for tplo surgery, which is outrageous!! A tplo usually ranges from 4-6000$. This quack is clearly out for money. I Ended up going to Newtown vet specialists and had a far more positive experience! I encourage everyone to do the same. read more

My best little buddy Mars was in a dire situation when I brought her to the VCA in the middle of the night. Dr. Emmel and Dr. Walsh saved her life and I cannot say enough good things about them! Thank you! read more

Very good experience at VCA. From the time we came in, the sign in process was great. The vet who saw our dog was awesome, weighed all the options for us, was sympathetic and realistic, helping us weigh our options and come to a decision on how to proceed. Would highly recommend VCA! read more

Their consultation fee for a non-emergency procedure is outrageous and they don't give you any indication of that when you book the appointment. Might be a great animal hospital but disappointing business practices. read more

We have been here about 7 times over the years. I'd like to recommend this hospital but I just cannot. They use fear tactics to get you to spend more money, they perform unnecessary tests, and the staff are sometimes very rude. One time I merely asked why the price of my dog's medicine was so high when previously it hadn't been and a vet tech said, "I'm really losing my patience with you." Excuse me? I'm not a child, thanks. And I have every right to know why I'm being charged 3x the amount. If you have a DIRE EMERGENCY then go here if you live nearby but I would never recommend this place for regular veterinary visits unless: 1. Money is no object to you. 2. You really don't care where you go. 3. You live nearby and don't want to travel anywhere else. Again, if it's an EMERGENCY, I'd recommend this place only because they're open 24 hours (I think) and it might save your pet's life. Hence the extra star on my rating. Otherwise I would've given one star. read more

If you want to be robbed in daylight this is the place to go, taking advantage of people when their pets in dire needs, they make those estimate like make a cake in a British baking show take or leave little negotiations but you still have to pay tons of money for bunch of procedures that you can't control very sad , don't even walk by this place , read very carefully the negative review and you will see that they use fear tactics to get more money from pet owners, they should be investigated by CT attorney general ! read more