I came here because my fur baby unfortunately swallowed a raisin. The vet techs took her in…read moreimmediately. The wait was long. I mean very long. Except to be here for some hours. They brought her out and she seemed fine. They explained to me they were able to retrieve one raisin. I was relieved because I thought she swallowed more. Now when it came to cost, I know these things can be costly. The Dr assistant did want me to pay between 3,500-4,500 for my fur baby to stay there for two nights to check her levels. When I informed the Dr assistant I did not have that sort of money. The Dr assistant demeanor seemed to have changed, but she followed up with me after and asked how Prada was holding up. The doctor on the other hand was very nice and accommodating. Luckily my fur baby Prada is very much alive. If my fur baby has another medical emergency I would come back here. Especially since this is the only emergency vet open 24/7.

I usually don't write reviews like this, but I do not want another person to go through what I…read moreexperienced. On January 8, 2026, I took my dog to VCA Advanced Veterinary Care Center. In the beginning, everything seemed fine. I was able to get an appointment within two days after my regular veterinarian referred us for an ultrasound. When I arrived on 1/8/2026, I waited for more than an hour. I understood they were very busy, and an assistant came out to explain and apologize for the delay. When it was my turn, I met the doctor. She was very professional and kind. She performed the ultrasound and took her time explaining the results. I received my dog's medication there, and they explained how to administer it and told me to call if I had any questions. I was instructed to give my dog two prednisone pills for the first seven days, then reduce the dose to one and a half pills. While my dog was taking two pills, he improved--he was eating, breathing better, and walking. However, once I reduced the dose to one and a half pills, his health declined, and he began showing the same symptoms as before. I called the clinic VCA 1/18/2026 on a Monday to ask if I should return to the two-pill dosage. The doctor's assistant, Kylie, who was very kind, told me the doctor was not in and that she would send her a message and call me back as soon as she heard from her. Tuesday passed, so I called again and spoke with a woman named Jennifer, who was not very pleasant. She said, "Didn't the assistant tell you they would call you when the doctor gets back to her? She's not here and won't be back until Thursday." Thursday Jan. 22 Kylie texted me apologizing and letting me know that she would re-message. The doctor ,never got back to her. I waited until Thursday. No one called. More days passed, still no call. I did not call again because Jennifer had told me they would contact me once the doctor responded. Nearly a month went by, and I never received a call. During this time, my dog passed away. When I took my dog to his regular veterinarian on 1/26. I was told that VCA still had not sent them the ultrasound results. I had received the results myself ,but I am not a veterinarian and cannot interpret them properly. I am extremely disappointed. I have lost trust in this place. I had even referred a cousin to them, but I immediately called her and told her to cancel and seek care elsewhere. Once you leave this place, it feels like you no longer exist. I am still angry, disappointed, and confused. They were very attentive while I was there, but after I left, my dog felt like he no longer mattered. I am strongly considering contacting a lawyer.

Definitely a much better experience this time around. Last Sunday, our dog had an episode and our…read moreregular vet was closed, so we decided to give this place another try. The difference was night and day--literally. There were significantly more staff members during the day compared to after-hours, which made a huge impact. Patients were seen and treated quickly, and the overall process felt much more organized. We were in and out within an hour, which was a huge relief given the situation.

Finally have the strength and courage to write my review. I will try to keep this short…read more On Christmas Day, our fur baby wasn't feeling well the whole day. He vomit throughout the day and didn't have much of appetite. His favorite meal and treat didn't even entice him. We were so worried that we had to bring him in since our regular vet location was closed. My wife brought him in on the night of Christmas but we didn't really get any real updates throughout the night as we waited at home. We went in super early post-Christmas morning to get some answers. The doctor was pushing insulants into our pet every couple hours despite our fur baby's heart condition. He even kept pushing for more unnecessary tests and advising us to go to other clinic for more tests. My wife and I felt like we were talking to a sales person who was just trying to rack up the bill more than a compassionate and caring vet. I refused to have our baby get tortured like that so we immediately took him to our primary care, VCA, since they opened the day after Christmas. At this point, our baby was so weak that he couldn't even lift his head. The vets at VCA were so compassionate and caring that they advised letting him go because he was already in very bad condition by the time he was admitted. The VCA vet advocated for our pet which we were very touched. We ended up taking our baby home and have someone come to our house to put him down. It was a very sad Christmas for both my wife and I but the even sadder part was how bad this clinic was. The focus on gain rather than the lack of compassionate left a disgusting taste in our mouth. Sometimes we wondered if we haven't brought him here and waited an extra day to take him to VCA, would he had still been here. Anywho, we will never come back to this clinic again.

Took our cat Shiro to Access he had a large wound in his chest area which was not good. the doctor…read moreand staff really took care of him and he is recovering very well. Best, Abdul

The staff and Dr Nivison were very quick and caring. They took great care of my Frenchie, Levi. He…read morewas having acting strangely, not wanting to walk too much. He was in respiratory distress because he was nervous. They saw us right away and stabilized him. He saw his regular vet the next day and he is back to normal. I really appreciate how quickly they took him back and took great care of him.

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

what went well? EVERYTHING. My baby cracked his tooth last…read morenight and although VEG doesn't have dental equipment (they should) my dog's tooth was hanging by a thread. They were quick with coming up with a plan and removing the tooth, putting him to sleep, and walking him back up (took about 20 minutes altogether) I was so informed, impressed and grateful how quick this team was especially Grace J. The RVT. Although they weren't able to take the entire root out we were glad they were able to get the most uncomfortable part out and we took him to his vet to handle the rest. I love the open concept of VEG, I was able to be apart of everything and I'm so so thankful.

Thank you for taking care of my bunny when he was desperately in need!…read more If you're the parent of a bunny, you know just how stressful it is to find out that your local vet is currently booked and unavailable especially when you need to see them for an emergency. I called about 6 different hospitals asking if they had a vet specializing in rabbit care and was referred out to Access. I live in the valley so Culver City wasn't an ideal commute, but when I spoke on the phone with their team, they said they would be able to call a vet in to care for Jameson because of the emergency need. So we drove all the way out there just because they were gracious enough to have someone available! Parking is located on the rooftop and is FREE! Thank goodness for that. The facility is located on the first floor and they'll direct you to the correct group. Mine was for exotic and aviary. They were able to see Jameson quite urgently and it wasn't too busy for a Saturday. I mean god bless them for even being available on a Saturday! After taking the initial vitals and information, we met with Dr. Callie and the nurse (sorry, blanking on the name) and were informed that he had mild GI stasis and they were able to treat him there. After about half an hour, we were done and ready to go back home. The fees were around $450 for the exam, medication, and treatment, but you can't put a price tag on saving your pet's life. I'm so grateful for the help and am glad to know that if he's ever in need, I can count on the team to help! They were kind, professional, and very informative from start to finish. I hope that I will never have to come back here but know I can trust them to take good care of Jameson. Thank you!!

DO NOT COME HERE THEY ARE GONNA KILL YOUR PET…read more Bf brought his healthy turtle in with a small issue and they over medicated the turtle. And they over charged. Next day the turtle died.

I've taken two of my pups here, one for emergency testing and another was referred here by her…read moreoncologist for radiology. Everyone has been absolutely incredible every time. Kind, supportive, attentive. I couldn't have asked for a better experience every time I have gone. They are pricey, yes, but honestly, I felt SO taken care of, and felt my dogs were in the absolute best hands at times when I was so exhausted and distraught, that it is absolutely worth worrying about finances later. I can't tell you how thankful I am knowing there are such incredibly skilled and caring experts in my area that are open 24 hours and have specialty departments. I also very much appreciate the ability to text them, it makes my life a lot easier.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

On 4/22, we adopted two cats from OC Animal Shelter. On the night of 4/25, when we came home, we…read morediscovered that one of the cats, who had recently been spayed, had opened stitches at the surgical site. It appeared the wound had not been properly secured, and it was only held together by a staple. We were shocked and very worried. It was late at night, and we called multiple places trying to find help, but no one was available. We were then recommended VEG, with the reassurance that they do not turn away emergency cases, so we rushed in. From the moment we arrived, we were immediately taken in and cared for by Dr. Quynh Nguyen and the staff on duty. Dr. Nguyen showed exceptional compassion, empathy, and professionalism throughout the entire visit. We explained that we had just rescued these cats and were also facing financial limitations. She treated the situation with understanding and worked with us to make sure our cat received the care she urgently needed. We are deeply grateful for the kindness and support we received that night. It made a very stressful situation so much easier to get through. We would not hesitate to return to VEG in an emergency and highly recommend Dr. Nguyen and the entire team.

You're all so amazing! We brought my rabbit to you because he wasn't feeling well, and you sprang…read moreinto action right away! You were incredibly quick, and sadly, he had to be put down. We cremated him, and you're so kind--we received a note with his paw prints and hair. This was truly kind of you, and we're so grateful. Thank you so much.

There are moments in life where words don't feel big enough for the gratitude you carry, and this…read moreis one of them. Our Doberman, Monty, was rushed in after suffering a ruptured splenic mass and internal bleeding, and we were absolutely terrified that we were going to lose him. Thanks to Dr. Kim and the incredible team here, our baby is still alive today. From the moment we arrived, we were treated with compassion, honesty, and genuine care during one of the hardest moments our family has faced. Dr. Kim was not only an exceptional surgeon, but also kind, patient, and reassuring when we needed it most. You could feel how deeply he cared about Monty and about helping us navigate such an emotional and overwhelming situation. We will never forget the dedication and skill that went into saving our boy. We also want to give a very special thank you to Katlynn, the lead veterinary assistant, who truly went above and beyond for us. Her kindness, empathy, support, and communication made an unbearable situation feel a little less heavy. She treated Monty like he was her own and treated us with so much compassion and understanding throughout the entire process. Every single member of the staff we encountered showed us warmth, professionalism, and genuine love for animals. In rescue, we unfortunately see a lot of veterinary situations, and it is rare to find a team that combines both medical excellence and such heartfelt humanity the way this team does. Because of Dr. Kim, Katlynn, and the entire staff, Monty got another chance at life, and we will forever be grateful for that. Thank you for saving our baby.

This is the face of a champion (pre-surgery). At 18 years old, he is still going strong after an…read moreintensive surgery that removed his spleen, gallbladder, and part of his liver. Dr. Kim, Alex the Manager, and their incredible team of veterinary technicians once again showed the boundless depth of their skill and compassion. A heartfelt shoutout to Ernesto, Chelsea, Omar for their support throughout the surgery. They cared for my boy with such steadfast dedication and also managed to somehow find time to comfort his very anxious hooman mom. If they had not acted as quickly as they did to move forward with surgery, my pup could have suffered a rupture that would have taken him from me. They have given me something truly priceless. They have granted me more time with the dog who has been by my side for 17 years. I will treasure every moment of it, and I will forever be indebted to this incredible team. Thank you for returning my boy back to me.

When our dog Cheyenne faced an unexpected medical emergency, we found ourselves terrified,…read moreoverwhelmed, and desperate for answers. From the moment we met Dr. Ha, Dr You and the team, we knew we were in the right hands. What sets this practice apart is the rare combination of exceptional medical expertise and genuine compassion. Dr. You took the time to explain everything clearly, answer our questions, and help us navigate an incredibly emotional situation with confidence and trust. Just as importantly, every member of the team treated both Cheyenne and our family with kindness, empathy, and respect. My wife Jenna and I own a business ourselves, so we understand how difficult it is to build a truly outstanding team. Dr. You has done exactly that. Over a very stressful 12 hours, we experienced not only a high level of professional skill, but also a level of care and concern that made us feel supported every step of the way. We are deeply grateful for everything Dr. You and his team have done for Cheyenne. They cared not only for our dog, but for us as well. In a world where compassion can sometimes feel rare, this team delivers it every day. Thank you, Dr. You and team. We will never forget your kindness. Tony & Jenna

Honestly if Dr.You was a regular dr at a vet hospital instead of emergency I would immediately…read moreditched my dogs primary dr & went to him because that's how good he is. I had a great experience. I think as a pet owner we have so many questions for our fur babies and some vets don't seem genuine, but Dr. You cares so much and so does his team. Hands down one of the best ER hospitals out here in OC! Thank you guys so much for helping Mimi

We were lucky to find this spot. I've had to take my pets to other emergency and the staff were…read morealways horrible. The staff here are friendly and honest (at least from our second visit). We came twice within a span of two months. The first time, they informed us that our 13 year-old dog has heart condition. They told us she isn't in pain and that medication would help. They warned us that she's in the later stages of her heart condition. They were able to give her an IV with medication and oxygen to help her. We asked if it was her time, but they said not yet. The staff during this visit weren't the friendliest. We took her to her primary vet the next day and got medication prescribed. We were told again that she's okay and it's not her time yet, but to watch for the warning signs and to prepare ourselves. Unfortunately, a month after the first visit, she had a really bad episode in which we knew it was her time. We brought her back and luckily the staff during this second visit were more warm and comforting. They confirmed that it would be best to let her go and so we let her cross the rainbow bridge. They were very understanding in providing us all the time we needed with her. They definitely made this process more comforting. One thing I'd say is that we were sad that they mixed up her blanket and so they had hers in the back in the wash. We asked for it back and they gave it to us wet. I was sad her scent was washed away. Overall, they provided a good visit for us. They have an online waitlist system so you can join earlier. They have some complimentary snacks and water. Also a name tag making.

I had a terrifying experience when my 8-month-old puppy accidentally ingested an eraser along with…read moresome unknown medication. She suddenly started staggering, panting heavily, and acting very strangely. I was panicked, but a veterinarian friend immediately recommended I take her to Orange County Emergency Pet Clinic. From the moment we walked in, the staff was exceptionally kind and professional. They took her in immediately for emergency treatment with no wait time, which was a huge relief. The doctor was fantastic--he took the time to explain everything clearly, which really helped calm my nerves. After receiving activated charcoal and a Flumazenil injection, she showed incredible improvement within just a few hours. She is already back to her happy self, eating well and wagging her tail again. I am so grateful for their quick action and expertise. If you are in the OC area and find yourself in a scary situation with your pet, this is the place to go!