Friendly receptionist. Everyone helpful and kind. Cost conscious. Comfortable. Recommend.read more

I brought my pug to VCA Advanced Veterinary Care Center because he had a very high fever, wasn't…read moreeating, was weak, and was becoming dehydrated. Earlier that day, he had already been seen by my regular veterinarian, where bloodwork was done. Since they couldn't determine the cause of his illness, they recommended I take him to an urgent care facility. The only reason they referred me was because they did not have the equipment to perform X-rays or an ultrasound. They had already done everything they could at their clinic and wanted my dog to receive the advanced imaging he needed. When I arrived around 12:00 PM, the receptionist told me the wait would be about two hours. I completely understood because it's an urgent care, and I appreciated that they took my dog into the treatment area. I assumed he would at least receive IV fluids to keep him hydrated while we waited, especially because I specifically told the receptionist he wasn't eating, was weak, and needed an IV. I was willing to pay for whatever treatment he needed. As the hours passed, I repeatedly asked for updates. Around 3:00 PM, then again at 5:00 PM, I was told my dog was doing fine and that I would be seen soon. Finally, at about 7:00 PM, we were taken into an exam room. The veterinarian came in and immediately asked what was wrong with my dog. I was surprised because it seemed she hadn't been briefed on why we were there. I had to explain everything from the beginning while feeling overwhelmed after waiting seven hours. When I asked if my dog had been receiving IV fluids during that time, I was shocked to learn that he had not received any IV treatment at all. That was extremely upsetting because I believed he was at least being kept hydrated while waiting. After briefly reviewing the bloodwork from my regular veterinarian, the doctor told me my dog "might have leukemia (CANCER)" before performing any imaging, such as X-rays or an ultrasound. Hearing that was heartbreaking. She then recommended additional testing, including more bloodwork, X-rays, an ultrasound, and other diagnostics, with an estimated cost of around $12,000 just to determine what was wrong. I understand that diagnostics are important and that emergency veterinary medicine is expensive. However, after the lack of communication, the seven-hour wait without IV fluids, and hearing such a serious possibility mentioned before additional testing was done, I no longer felt confident continuing care there. I decided to take my dog home. Over the next two days, I focused on keeping him hydrated, monitored him closely, gently massaged his abdomen, and followed supportive care at home. Thankfully, he eventually passed a large mango pit in his stool. Once it came out, he quickly improved and made a full recovery. He did not have cancer. What scares me the most is thinking about how many pet owners may feel pressured into making heartbreaking decisions because of an initial possible diagnosis or because they simply can't afford the recommended costs. I kept thinking that could have been me. If I had accepted that my dog might have cancer without seeking another opinion or waiting for additional answers, I might have made a decision I would have regretted forever. Thankfully, in my dog's case, that wasn't what was wrong. Looking back, I understand that an X-ray may have helped identify the obstruction, and that is exactly why my regular veterinarian referred me there--they did not have the equipment to perform those tests. However, my experience left me feeling that communication was poor, my concerns were not taken seriously, and my dog waited far too long without the supportive care I believed he would receive. This was my personal experience, and unfortunately, I cannot recommend this facility based on how my dog and I were treated. I truly hope no other family has to go through what we experienced.

This is a wonderful vet and urgent/emergency care. There are warm, friendly, honest and fair in…read moretheir pricing. And in guiding you through a plan if the care gets more complicated. I could ask questions, get responsible answers. They are empathetic to the struggle people experience loving their animals and the panic of when an illness or treatment can get costly. The facility is so accommodating and comfortable too.

First of all this place is extremely overpriced. I know that, but I continued to go there because I…read moremistakenly assumed that overpriced meant it was higher quality. I was willing to accept high prices because I care about my dogs. Today, I went to get a simple nail trim and heartworm test to continue our flea and heartworm medication. I paid for the dogs services took them home and when I got home, realized that two of my dogs nails were obviously cut below the quick. I was very concerned about this because the reason I pay $40 for a nail trim is so that they can be done right and no one mentioned to me that anything had happened. I called to ask if they had noticed if something had happened to my dog and was told yes that they'd cut it. It had bled. They stopped the bleeding and it should be OK which NOBODY told me when I checked out. When I told them that they should've said something and I'd like a discount for my service today (which was total over $500 by the way) they told me no. I will not be back to this place because honestly if you can't trust someone to do a nail trim or at least let you know when something went wrong. I would not trust them with bigger things.

The staff and Dr Nivison were very quick and caring. They took great care of my Frenchie, Levi. He…read morewas having acting strangely, not wanting to walk too much. He was in respiratory distress because he was nervous. They saw us right away and stabilized him. He saw his regular vet the next day and he is back to normal. I really appreciate how quickly they took him back and took great care of him.

NEVER COME HERE UNLESS YOU HAVE ABSOLUTELY NO OTHER CHOICE…read more We brought our toy poodle to ACCESS Animal Hospital because I suspected he was having a pancreatitis flare-up. We were scared and wanted help as quickly as possible. Instead, we felt like we walked into a business that saw our fear as an opportunity. Before discussing a reasonable treatment plan, we were charged over $1,300 for diagnostics (X-rays, ultrasound, bloodwork, etc.). After all of that, we were told he needed to be hospitalized for 24-48 hours at an estimated cost of $4,800-$6,100. We were devastated. Fortunately, we called a friend who works at Orange County Animal Hospital and immediately transferred our dog there. The difference was unbelievable. Their staff was compassionate, moved much faster, and took a thoughtful, measured approach that balanced what our dog actually needed with the financial reality every pet owner faces. Our dog was successfully treated overnight, and the total bill was about $1,400. We were also told the same diagnostic workup would have cost around $500 there instead of the $1,300 we had already paid. That experience made it impossible not to wonder whether ACCESS's recommendations were driven by what was best for our dog--or by what would generate the biggest bill. As a pet owner, you are at your most vulnerable during an emergency. You'll do almost anything to save your animal. In my opinion, ACCESS takes advantage of that desperation with staggering prices and an aggressive approach to treatment that can leave families feeling like they have no choice but to spend thousands of dollars on the spot. To make matters worse, with the exception of a couple of employees, we found the staff to be cold and unfriendly. The veterinarian we dealt with showed very little empathy during one of the most stressful nights we've ever had with our dog. I understand that emergency veterinary medicine is expensive. I expected to pay a premium. What I did not expect was to feel pressured into a treatment plan costing over $6,000, only to discover another emergency hospital treated the exact same condition successfully for a fraction of the cost. If you love your pet--and of course you do--please know that you have options. Call another emergency hospital. Get a second opinion if your pet is stable enough to do so. It could save you thousands of dollars without compromising your pet's care. I will never return to ACCESS Animal Hospital, and I cannot recommend it to anyone. Based on my experience, I would only go here if there were truly no other emergency veterinary hospitals available.

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

I had a positive experience at VEG. I came in with my cat who was very stressed (hates getting in…read morecarrier/car) but had some kind of urinary issue. They took me in rapidly and the Doctor was very kind and empathetic to my nervous cat. They diagnosed his issue quickly and let me know it wasn't a complete crisis so that helped calm me down. They did a blood and urine draw which went very smoothly given how nervous my cat was, and overall the doctor/nurses walked me through all the steps very honestly and openly with estimates provided at every step which was very appreciated. As a layman I cannot say how much of the tests they did were strictly necessary and what was nice to have, but doctor explained everything very thoroughly so I left feeling like it was pretty reasonable. The only reason I'm giving 4 instead of 5 stars is because although I arrived around 7 when it was pretty empty, by 8-9PM when my cat was getting his draws and test results, the place became a lot busier and the doctor couldn't attend to me as much, so I ended up not being able to leave until around midnight, including at least one period of over an hour where I was just waiting around. But I can't really blame them that much-- I was in a private room because my cat is skittish so I didn't see, but when I left I saw the place was a total zoo with lots of people, so I think they were just overwhelmed. Overall -- very good service. Bill was a bit high, but they gave me options and walked me through every step with estimates for my confirmation. Only downside was longer wait time as the night progressed.

We can't thank the team at ACCESS enough for everything they've done for our us. Bringing our dog…read morein with a suspected IVDD diagnosis was one of the most frightening experiences we've ever been through, but from the moment she arrived, they made us feel like she was in the best possible hands. From getting her pain under control, coordinating her MRI, performing her emergency IVDD surgery, and caring for her through recovery, every step was handled with incredible skill, compassion, and empathy. They not only took amazing care of our dog, but they also took amazing care of us. They answered every question, calmed our fears, and made an overwhelming situation feel manageable. A special thank you to Dr. Andruzzi and her nurse, Marilyn. Their kindness, expertise, and genuine compassion meant more to us than we can express. You can tell they truly love what they do and treat every patient as if they were their own. We're endlessly grateful to the entire ACCESS team for giving our dog the very best care. We will never forget the kindness you showed our family during such a difficult time.

I brought my dog, Luna, here for an emergency visit and the entire team and Trinity was so helpful…read morefrom the moment we walked in. She was very friendly, and made a stressful situation a lot easier. Great customer service really makes a difference, and I'm thankful she was there to help us. Thank you, Access ! Hopefully I won't have another emergency, but if I do, I'll feel better knowing there are people like you there.

My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

They helped make me feel calm and that my dog was in good hands, my dog hd been abused and had to…read moreinjuries to his eyes. Panicked I rushed over to wherever I could and I'm glad it was this place, instantly asked me for details and led me to a waiting area where I didn't wait long for doctors to help him out. Dr.Kong and the whole team were helpful and let me follow them through every step they did with my dog and explain to me what's happening, great place and thankful I found them.

I never had to take my dog into the ER but there is a first time for everything. I called VEG…read morearound midnight after my dog was showing signs of distress and spoke with Dr. Nikki about my dog's symptoms (diarrhea for 5-days + consistent vomiting, which started to occur after he went under anesthesia for an intense dental procedure). Dr. Nikki recommended I bring my dog in to get checked out. Dr. Nikki and her staff were incredibly kind, emphatic, and informative in their work. I was very impressed at how Dr. Nikki maintained a calm control over the facility given the fact that a new dog was coming in maybe every 30-minutes. Her positive attitude really made the experience as great as it could be. Dr. Nikki clearly and thoughtfully walked us through the treatment plan and was very transparent about what was recommended/not recommended with no pressure. We opted to follow her recommendation, which consisted of blood work, fluids, and some take-home medication. Total cost was around $1K, which included the $200 office visit. This was my first time using the ER and I didn't think that was insanely priced and based on what I see online it seemed pretty fair. I really appreciated the love, care, and compassion the staff here shows.

There are moments in life where words don't feel big enough for the gratitude you carry, and this…read moreis one of them. Our Doberman, Monty, was rushed in after suffering a ruptured splenic mass and internal bleeding, and we were absolutely terrified that we were going to lose him. Thanks to Dr. Kim and the incredible team here, our baby is still alive today. From the moment we arrived, we were treated with compassion, honesty, and genuine care during one of the hardest moments our family has faced. Dr. Kim was not only an exceptional surgeon, but also kind, patient, and reassuring when we needed it most. You could feel how deeply he cared about Monty and about helping us navigate such an emotional and overwhelming situation. We will never forget the dedication and skill that went into saving our boy. We also want to give a very special thank you to Katlynn, the lead veterinary assistant, who truly went above and beyond for us. Her kindness, empathy, support, and communication made an unbearable situation feel a little less heavy. She treated Monty like he was her own and treated us with so much compassion and understanding throughout the entire process. Every single member of the staff we encountered showed us warmth, professionalism, and genuine love for animals. In rescue, we unfortunately see a lot of veterinary situations, and it is rare to find a team that combines both medical excellence and such heartfelt humanity the way this team does. Because of Dr. Kim, Katlynn, and the entire staff, Monty got another chance at life, and we will forever be grateful for that. Thank you for saving our baby.

This is the face of a champion (pre-surgery). At 18 years old, he is still going strong after an…read moreintensive surgery that removed his spleen, gallbladder, and part of his liver. Dr. Kim, Alex the Manager, and their incredible team of veterinary technicians once again showed the boundless depth of their skill and compassion. A heartfelt shoutout to Ernesto, Chelsea, Omar for their support throughout the surgery. They cared for my boy with such steadfast dedication and also managed to somehow find time to comfort his very anxious hooman mom. If they had not acted as quickly as they did to move forward with surgery, my pup could have suffered a rupture that would have taken him from me. They have given me something truly priceless. They have granted me more time with the dog who has been by my side for 17 years. I will treasure every moment of it, and I will forever be indebted to this incredible team. Thank you for returning my boy back to me.

Dr. You and the staff were super sweet and patient. They were very caring with our dog, and were…read morereal with the possible outcome regarding her condition. Thank you so much you guys for all the patience and empathy during the time of stress with our dog. Much love and appreciation!!

The vet who was in was terrible I was quoted a 20 min wait…read moreto see someone I was there for over 2 hrs and when vet came in saw -my pet ( bleeding) said surgery and the assistant will bring quote .. hmmm 3310.00 Well decided to get another opinion 558.00 later pet was good Never again maybe that vet but Not impressed w anyone here .. there are other really good er centers

We were lucky to find this spot. I've had to take my pets to other emergency and the staff were…read morealways horrible. The staff here are friendly and honest (at least from our second visit). We came twice within a span of two months. The first time, they informed us that our 13 year-old dog has heart condition. They told us she isn't in pain and that medication would help. They warned us that she's in the later stages of her heart condition. They were able to give her an IV with medication and oxygen to help her. We asked if it was her time, but they said not yet. The staff during this visit weren't the friendliest. We took her to her primary vet the next day and got medication prescribed. We were told again that she's okay and it's not her time yet, but to watch for the warning signs and to prepare ourselves. Unfortunately, a month after the first visit, she had a really bad episode in which we knew it was her time. We brought her back and luckily the staff during this second visit were more warm and comforting. They confirmed that it would be best to let her go and so we let her cross the rainbow bridge. They were very understanding in providing us all the time we needed with her. They definitely made this process more comforting. One thing I'd say is that we were sad that they mixed up her blanket and so they had hers in the back in the wash. We asked for it back and they gave it to us wet. I was sad her scent was washed away. Overall, they provided a good visit for us. They have an online waitlist system so you can join earlier. They have some complimentary snacks and water. Also a name tag making.

The wait time here is no bueno - but once your pet is in their care - the service is excellent…read more Dr. Weinstein was very compassionate and skilled tending to my dog who needed surgery for a stomach blockage. The following day after his surgery, the nurses allowed me to visit him in a private room three times for about 30 minutes each time - I know my dog felt comforted seeing me while he was recovering. They did an excellent job saving his life and the price was reasonable. I would definitely return here for a pet emergency.