They got to my location like 15 minutes after the call, wayyy sooner than I was expecting and…read moresooner than what they said their eta was probably going to be! Nice guys and even came back to drop the water bottle off that I left in their truck! 5 stars

I meant to do this review a while ago. I called Brayers to tow a vehicle from Mehoopany to Moscow…read more They were friendly and professional. I sent them a photo so they could assess what kind of equipment they needed. The vehicle had been sitting for a long time. They got back with me in a timely manner and we agreed on a time. I called other places and some would not even consider it and others did not take the time to give a thought out estimate. They seemed hurried and just through out a number even though this was a follow up phone call. Brayer's took the time to assess and give a solid price. They had the best price and was more professional than the others I have contacted. I want to thank them for a job well done! Mary H

my vehicle was stuck in my driveway because it needed a battery…read more I am older, with a sickly husband mark came to my home, jumped the vehicl, brought it to his garage, replaced the battery and returned it to me I am forever thankful and he has a new customer for life!!!!!! he's just the best

Gas prices are reasonable full service station always friendly pump person I don't use them for…read moreservice my vehicle are new and under warranty

Very disappointed in a quote I got from the shop.... I bought the materials because they were on…read moreback order but I was able to find them...(lugnuts&stems for a tire) the quote was 350$-550$ and I was actually able to get the work done at a local garage for 80$... I used your services in the past but never will again... I called the manager and he was not very receptive to my concerns

ECM "programming" upsell factory. Brought my 2014 GMC…read moreTerrain in. Quoted ~$1,300 for ECM + install + programming after a $212 diagnostic (supposed to roll into the repair). I supplied a pre-programmed, VIN-matched ECM to keep it simple and cheap. They still tried to tack on a $200-$300 "programming" fee, claiming "your key won't work without it." Reality check: after they installed the ECM, the car started immediately with my original key. No special programming needed. When I asked for the standard GM SPS/TIS programming session log to prove anything was actually flashed, they wouldn't provide it. If programming was necessary or performed, producing that log takes 30 seconds. They couldn't--because the upsell wasn't real. Other gotchas: the diagnostic "credit" only applies if you buy their parts (not disclosed up front), and they hide behind "Global A requires SPS" as a blanket excuse to sell full reflash even when a VIN-matched module starts the car just fine. Post-install, they tried to keep the narrative going; I removed the vehicle to stop the billing creep. Bottom line: they tried to turn a $400-$600 ECM swap into $1,300 with invented "programming" and zero documentation. If you go here, demand itemized labor and the SPS session report before paying for any programming. If they can't show it, walk. I won't be back.

I brought my car in for an inspection the gentleman at front desk told me I had a hole in one of my…read moretires and my brakes were metal on metal so they suggested I fix this and they offered me a payment plan option called Easy pay I got the work done and omg my car rides amazing I love this shop and would recommend them for all your car repairs The office is very nice and friendly Best shop around

This was an exceptionally good experience for me. Manny was an excellent repair mechanic. He went…read moreover all the things that were done on my vehicle for my understanding. Christina was the most helpful and kind person helping me through the whole procedure. All of the workers were kind and professional. IT was a pleasure dealing with everyone under a very stressful situation after a car accident. My came back looking like it had never been in an accident. I highly recommend this company for a job well done and their wonderful work ethics.

I convinced my Father to let me take his Cadillac to Fezuk's for inspection. His dealership was…read morecharging twice as much, and I wanted to save him some cash. Did I ever regret it!! My Father's car has locking hubcaps, and when I brought it home, we noticed a hubcap was missing. I immediately called this garage and asked if it was there, explaining which vehicle it was. He said it wasn't there, and I asked him to look again. I told him it had to be there, all four hubcaps were on the car before I brought it there!! He laughed and told me to "pick one up at the junkyard", and said he had to go!! What a CREEP!! I will NEVER TRUST this lousy "back alley" place with my car again!! Never mind my Father's car!! He was very upset. "A bunch of idiots", he called them, and he's right. I felt terrible for convincing my Father to let me take his Cadillac there. He had to buy a whole new set of hubcaps because of them!! NEVER AGAIN!!

My car was done quickly however they scammed me. My husband sent them out debit card info and…read moreconfined the price of $825 before he ran it. He replied "yes" in text message. I check my bank statement and they charged me $905! I called this morning and the man said it was probably tax but didn't know and would call me back. He called back and said it was tax and a 3.5% fee for using my card. If we knew there was a fee I would have brought cash! I asked him why he didn't advise of tax and the fee and he said we didn't ask! HELLO $825 right? That's a question. I did not authorize any other amount than $825!! This is very deceitful and due to this I will NOT bring any of our other cars to get fixed here! I didn't even get an apology instead I get a "you didn't ask" when they should advise there customers there's a fee. This is fraud and will be filling a complaint with the BBB.

Brought my damaged 2016 Santa Fe in for and estimate and Tom clearly explained what he would do for…read moremy vehicle and gave me what I thought was a more than fair price. I left my vehicle at his shop on a Wednesday, then I left for vacation and then I returned to the shop the following Wednesday and found my car beautifully repaired. No one looking at my vehicle could ever know that it had been damaged. In short I found the service here to be honest, timely, professional and honest. I highly recommend.

This was my first time ever I had to deal with my car repair because my husband was away for a few…read moredays. I hit a deer and thought that my car needed only a minor repair. I called few places to find out if they can help me and then decided to try Universal Body Shop first. I made this choice based on pleasant but still very professional tone of the phone conversation. Soon after I arrived at the shop, I knew picked the right place. Tom Basalyga, the owner, gave me all advice I could ask for. He explained what needed to done and how to file an insurance claim. With his assistance, I actually filed my claim while sitting in his office. It turned out that my naive estimate of the damage was way off and I could not drive the car because it was unsafe. Since I did not expect it, I had no ride home. Tom helped me again and drove me from his garage in Scranton to my home in Clarks Summit. It was a tremendous help! Now, I have my car back and I am trilled with the job! All the repairs are done and the car looks great! I would highly recommend Universal Body Shop to anyone but especially for someone like me who needs a lot of guidance.

My car was supposed to be completed on May 15, but it is now June and it still is not ready…read more Last week, I was called and told that the car was finished. I drove more than two hours to pick it up, but shortly after getting on the highway, multiple error and malfunction warnings appeared. I immediately brought the vehicle back. When I asked about having the car taken to a mechanic closer to my home, I was told that the vehicle was unsafe to drive. However, I had just driven it for nearly an hour on the highway after being told it was ready for pickup. This situation is extremely frustrating and raises serious concerns about the quality of the repairs and the communication regarding the vehicle's condition. They offered to deliver the vehicle for my inconvenience. No mention of a fee, then when it was ready wanted to charge me $300 dollars in gas.

these folks are guardian angels. crazy knowledgable, helped us in a jam, and one of em has the…read morecoolest OG Lexus of all time. best auto body shop in the Poconos!!

Excellent customer service! The last thing you want to deal with during the unfortunate event of a…read morecollision is people who don't want to help - that is NOT the case here. I appreciate the staff and the quality of work! Thank you guys!

The driver side window on my 2010 Toyota stopped going up and down,, was totally loose in the door…read more We called 6 places and the only one that said they could fix it couldn't get us in until 8 days later. We drove by and stopped in. They pulled it right in and fixed it within 25 minutes, free of charge! They were polite and friendly. We were expecting a minimum bill for $250 as was quoted by the Toyota dealership. We will definitely go there for any future problems!