It is rare to find this level of knowledgeable and helpful service!! We went to just start looking…read moreat options, and the staff here were incredibly knowledgeable, gave us some fantastic options and quickly helped to give an estimate. This business and the team that runs it is 5 star all the way! Highly recommend.

The showroom staff were so professional and helpful - we decided this was the place and didn't need…read moreto shop around further. Malcolm and crew were perfection and such pros! They installed ours last December 2023 and we love it. beautiful installation - very custom because we had some specific needs and they were so careful and precise. It looks really wonderful and we can't believe we lived without a woodstove! We had it cleaned a year later after using a whole cord last winter heating the entire house most days 80 % of the time with our woodstove (very efficient Morso). We fired it up this evening, alittle chilly out and played a board game and relished in the warmth and niceness. It really adds to our family. Thank you Fireplace Connection.

I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

I recently had my Gas fire insert serviced by New England hearth and home. Very pleased with the…read morework. Justin cleaned and serviced my unit. He was very professional and meticulous about his work. I am very pleased with the finished product. My fireplace has been brought back to life.

Just want to thank the folks at NE Hearth and Home for bringing my gas fireplace back to life. You…read morenever know you miss something until you need it lol. This is my second time using this establishment and am happy to continue giving them my business. Much thanks to Justin (technician) for his professionalism and gentle manner of working while servicing my fireplace. Thanks so much!

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

I have had a gas fireplace in my house for 10 years. It has not worked correctly for 6 of them. I…read morehave had two other companies come in to fix it and neither were successful. I was told I needed to buy a new unit $$$. Mazzini came in and found the problem and wouldn't charge me until they fixed it! I really appreciate their service and integrity.

I found these guys on Super Pages looking for a fire place for my addition, I decided to go into…read morethe store and met with the owner/sales guy Mike. He was very helpful from the start and knowledgeable about all his products. He helped me pick out the best fire place for my house. It was a little more money then I wanted to spend but I have to say Mike was right it was the perfect one to get! I didn't think I would use it as much as I do either, thanks Mike

I was having issues with my Town & Country fireplace and had called several shops with no luck --…read moreno one could help. Then I called Anderson Fireplace and everything changed. I spoke with Jamie, who spent over 20 minutes on the phone patiently troubleshooting and walking me through potential fixes. Thanks to her guidance, we were able to get the fireplace working again. I'm so grateful for her time, expertise, and kindness. It's rare to find that level of customer care these days. Highly recommend Anderson Fireplace -- and especially Jamie!

Anderson Fireplace installed two gas fireplaces as part of a recent home renovation. It was an…read moreexcellent experience. We looked at several fireplace companies on the South Shore, but Anderson beat them all on customer service and value. We went to the store and viewed their variety of fireplaces. Jamie Anderson was very helpful. Then she came to the house to measure the fireplaces. She made us a great proposal that included everything that we wanted, at a reasonable price. Once the propane lines and electric wiring were in place, the technician, who also was very informative, came and installed the fireplaces. They are beautiful and we enjoy our time in the morning with coffee and in the evening with wine in front of a fire.

Had the opportunity to visit this gem of a destination held by the kindest shop owner. All your…read morefireplace needs, and more, are covered here!

Amazing selection of chimney hardware and period lighting. A great find for anyone who loves…read moreantiques.

Awesome job professional sales and Installation!!! I've had multiple granite countertops installed…read moreover the years these guys are by far the best. Called 30 minutes before arriving both times. Great prices, very competitive but the service is exceptional.

Loved working with Carol, Eric, and the whole crew! They are knowledgeable, professional, so…read morefriendly. Our 2 bathroom vanities look fantastic. They went above and beyond to find remnants that we liked. Great family business. Highly recommend working with them!

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

There is NO better place to purchase your wood pellet stove. I bought mine from Kirley in 2004…read more This morning I had it serviced, and it looks and works like a brand new stove. Kirley had all my information from 20 years ago, they stand behind what they sell, and their professionalism is outstanding. I'd give them a higher score if I could. Thanks, Kirley!

As a 27 year resident of Mansfield, I've purchased a variety of products from Kirley's. "Back in…read morethe day", stone dust, red brick pavers...masonry stuff. A number of years ago they transformed their dark old office into a nice bright space in order to showcase their pellet stove business. I purchased one of their top of the line stoves about 5 years ago, and run it from October to April. 24 hours a day. On a recent visit, I told them I was having a strange issue with the stove. They told me it was covered under warrantee. The guys came to my house, took the stove to the shop, made the repairs (and a few tweeks) and returned the next day to reinstall. It's back in place, ready to burn! You will not get this service from a big box store.