This is how customer service should be…read more I first came into contact with this branch last month when I was visiting and needed a car to get by a few days. Reserve via the app and later in the day, went to go get it. As I arrive, I was greeted by Kelu who was very welcoming and has an infectious smile. She asked me how my day was going, made side chat and when my vehicle wasn't ready, she asked if I would like coffee Daniel her colleague was also very welcoming and asked if I had any questions regarding the rental. Came last week as I drove from the bay area to Las Vegas and dropped off the rental. Saw Kelu again and very friendly and I did see a difference in the amount of the rental, and she noticed the error and made the correction. Truly a great location and awesome staff. Highly recommend

From the beginning of getting picked up from my the body shop to returning my rental and getting…read moredropped off to pick up my car, experience has been great. My car was in the body shop so I had to get a rental and everyone that worked there was so accommodating and nice. You could tell they enjoyed working there because of the energy in the air was light and playful. If yall know what I mean, yall understand. Just walking into a business and feeling like no one is happy is kind of a mood killer. I got my car within 10 minutes of waiting (getting insurance stuff done and all of that). I had to extend my rental twice because my car wasn't ready in the shop so I called them and they helped me understand how it worked and it wasn't a problem. I was aware of what would have been charged and how insurance took care of it. This was alot less stressful than I thought it would have been. Overall, I recommend this business for all your rental needs due to how pleasant and what a great experience I had.

My God, this place is the best. The value and the service was amazing... highly recommend. The…read moreguy that helped us was 110% amazing. He got us the best deal. And offered the best service. I'll try and get his name because he deserves a shout out.

Sitting at Salt Lake airport Utah. Stood in a long line at Budget Car rental; get there and they…read moresay they have to clean the car. 10-45 minutes she said. Could I get another vehicle of course but you have to pay for the upgrade. We are among 5-6 other people waiting for their vehicle. My recommendation is stay away. Hertz looks so much better. Budget seems like they have over booked. Disappointed. No apologizes or anything of the sort. It appears that Budget doesn't really care about the customer. For me never again for me. It's a Tuesday on a non holiday week. I would use someone else. Today's date is 6-23-26.

Enterprise on West Flamingo was the BEST experience I've had renting a car. Curtis, Paul, and…read moreVictoria were all fabulous! If you ever want to rent a car, there's no better place than Enterprise leasing on West Flamingo Thanks, From Julie J.

Worst travel experiance ever, as a corporate traveler, the company i work for reserved a vehicle,…read morethat i was to collect. Staff at enterprise rent a car in Las Vegas, we're rude and unprofessional and would not even make a call to get confirmation on details of rental and finance stateing they wont call because they dont work for the company. I would like to advise corporate business not to use enterprise rent a car for there clients.

Large space, it's a bit off of the standard airport layout, so you have to take a shuttle here…read more(outside wait is hot in the summer). Most people not driving so the lines were actually short if any at all. Seats inside to wait at as well for the fam if you're doing your check-in. 24-7 service here, so that's nice. Straightforward. Allt he major carriers here, Enterprise, Alamo, Hertz, Payless, etc. Just give yourself some time to get from here back to the airport - it's probably 20min depending on the shuttle bus driver and they do wait for a bit to fill the shuttle.

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

While I've rented from Enterprise before, I must say I am so impressed with this location! The…read morefriendly staff and choices of vehicles are abundant. Unfortunately I had a little fender bender and my car is in the shop, this location partners with Caliber Collision and offers a shuttle service to and from so that you won't be without a vehicle! From the pickup at the shop, to drop off and vehicle pickup, it was all a breeze. Highly recommend this location when needing a rental!

I made a reservation a week in advance intentionally renting a large vehicle. I was contacted a few…read moredays I. Advance by enterprise pressuring me to downsize to a smaller vehicle because they didn't have the size car I needed. I called a day in advance to request a ride living a mile away, I was told that I would have to wait in excess of an hour and I should just drive there myself. A few days ago, I was woken up early by a call requesting that I downsize my vehicle as they didn't have my reservation available. This was my second time dealing with the Assistant Manager (Stu) both times were a miserable experience. I've been renting from enterprise for 15+ years and I've never encountered somebody with such a horrible attitude when I tried to reason with him, he got offended and suggested canceling my reservation.His demeanor was disrespectful. I stead of going above and beyond for a returning customer, Stu took the easy way out and cancelled my reservation a day before this rental was really needed. I hope that Enterprise uses this as a training opportunity to train and humble an individual who feels he's the exception to the rule. I'll be emailing your district manager and also referring my experience to corporate. (My previous rental with enterprise was over $400. I was told to get a ride home I'd have to return the car to another location across town. When I arrived these people tried to charge me for the gas for transporting their vehicle and essentially doing them a favor.)

I just sent this place a text inquiring about a rental because the website said call or text. The…read moreresponse I got to my text was "Give us a call then". What the fuck does the website say I can text for if I immediately have to call in? Instant red flag. Then I call and tell the girl that I wanted to know what the rental process is like, and that I was the one that just sent a text. She mumbled something under her breath like "oh lord" and then explained the process. I saw other reviews that mentioned a rude woman, and it must have been the same person. Y'all should really consider retraining her, or letting her go. I wanted to use this service, but I can't even get past your rude ass customer service people.

Great services Hassle free…read more Low deposit Professional atmosphere They also do under 25 rentals for serious people

This has probably been the best experience I've had with a rental car in ANY airport! Flying into…read moreVegas, my expectations were very low for a quick pick up right off the plane. It took a hot minute for our luggage to arrive on the carousel, so that didn't help! When we got to the rental car 'corral' there was a line about 15 people deep. Thankfully, Alamo had 3, possibly 4, desks open, staffed & helping customers. Despite the high number of people in line, we did NOT wait more than 10-15 minutes before getting to the desk ourselves. Picking up the rental was a bit out of the ordinary for us this time. After we filled out the contract & paid for the class of car we wanted, we were directed outside to the Alamo lot. Once there, the porter directed us to row 4 and to pick out whichever car we wanted. We didn't have much to choose from... but it was nice that we could choose ourselves. We were able to compare trunk space as well as head space for my husband who's considerably taller than I am. After we made our choice and exited the lot, the adventures began. The car was clean with low mileage at pick up. We simply chose it because of its beautiful blue color, lol. Priorities!! 3 states in 5 days! The car was most definitely fuel efficient. We used less than $100 in gas! It was spacious for me... but not so much for my husband. It drove comfortably across the highways & through the tunnels. It did well in the desert heat, as well! Returning it was seamless, as well! We gave ourselves a little extra time as we had to drop off and take the shuttle back to the airport. For once, I can recommend a car rental location.... Seriously! They NEVER happens!

Being an Alamo Insiders member, it's ideal to stick with a one rental car company as much as…read morepossible to maintain your status level. Always enter your Insiders account number each time you book online so that you bypass the check-in counter upon arrival. Thank goodness I booked this rental car way before Memorial Day Weekend because rates were creeping up towards the ending of May! Alamo in Las Vegas shares shuttle service to its off airport rental car center. Upon drop-off, you can easily make your way back to T1 or T3 of Harry Reid International Airport.

This Enterprise is conveniently located in the lobby of Planet Hollywood. It is beside the PH 24…read moreconvenience store and near the hotel check-in desk. The day before I got an email with instructions and you're able to checkin. This saves time at the counter. We didn't realize it at the time but where they park the cars is a small area. We came an hour early hoping to start the day early but our car wasn't there yet. I recommend when you are checking in online to set an earlier time if you need it. The only problem is you're only able to set the pickup time and cannot change the drop off time. Not sure if you can change that at the desk. Anyways, we were told to come back at our regular time as they had to get the car. We came back and everything was smooth. Remember to bring your passport if you are not from US in addition to your driver's license and payment cards. I declined their offer of insurance and so they asked about your insurance company and policy number. After that they went through where to pick up the car. It's a little confusing. You go out the doors, turn right and walk a few steps and it's on the right. It is a small area. Thankfully we had a small car as I had read some reviews where people had trouble dropping off due to limited space. Since there was no one doing a walkaround the car, I took pictures of all the scratches I found. Drop off is a little confusing to get back to the area as to enter it's behind the Planet Hollywood. Once we found it, there were lots of cars already parked. We had a small car so was able to fit into a little space. Then I dropped off the keys in the drop box by the desk where I came in the morning. All in all a good experience, just be prepared for the things mentioned above. It is super convenient having that in our hotel and we'd use Enterprise again.

04-18-26 $$ Made a reservation for an Econo rental. Erin was nice and checked us in and issued us a…read moreMitsubishi Mirage with Oregon plates on it. We walked out to it and inspected it. It was ratty looking and unsafe to drive. It had scratches, dents old, cracked tires with hardly any tread on them. It was missing a hub cap on the front driver's side. This vehicle should be put out to pasture. I would be embarrassed to rent this out. So, we went in to exchange it. Sure, enough one was available but it's an upgrade. Basically, cost you more money. Fine try to stay positive on vacation here. So, we got a nice Nissan Sentra with California plates. Good tires, nice clean paint job and no noticeable dents on it. We hopped in and I noticed it had just over a half of a tank of gas. This is a first for me. I've rented cars before and always started with a full tank. Anyways apparently at Enterprise you must match the level of gas when you got the car as to when you return it. I returned it with more gas than what I started with. Do you think Enterprise with credit you? Not a chance.

Johnny Vegas is a con artist!!! Watch out!!!! All of his…read morereviews are fake and made by himself. I personally know him and he brags about scamming people on Turo out of money. He purchases cars that are have cosmetic damage and then rents them out to people on a few car rental companies including Turo. He then makes a claim that the individual renting caused the damages and then gets paid out with his "claim" paid by the credit card you reserved the car with.

I call my boy johnny when I'm in Vegas for my car rental needs. Always providing excellent service…read moreand very prompt to respond.