Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike tire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!! read more

I live close by and have been there twice and I think that's enough for me, lol. Once last year to about a bike tune up. I was new to road bikes and was asking questions about timelines for the tune up. I was told by the mechanic that it could take a week, maybe three depending how fast the other bikes go. Apparently some people had their bikes there for a month and if I didn't like that to go elsewhere. Fair enough. I left the store and got a tune up done elsewhere as suggested. This year, I went to Velocity out of convenience to pick up a shifter cable...$10!. Meanwhile MEC sells them for $4. I bought it out of convenience but didn't feel good about it. Location is good for me but it will be a last resort place for if at all. read more

These guys are friendly and laid-back, always ready to help with advice, repairs on the spot and very reasonable prices

Very impressed with the prompt service, reasonable price and relaxed atmosphere when I serviced my wife's De Vinci bike. Other shops had 2+ weeks wait time and I was fortunate to come in and just have my problem fixed in 15 minutes! One trip for me, no hassles and good work done!! Thanks!! read more

Worst service ever. With 2 people in the shop the guy working didn't even want to help me and kept walking away. Sorry my business is an inconvenience for you. read more

I only had a very short experience with this lovely shop, but I was really impressed with the amazing service I received. I will definitely be back to check out more of the shop when I am in the area. I made a stupid mistake with my beautiful bike and busted a small piece on it. The fellow at the shop was super nice and didn't make me feel dumb. He got my bike all fixed up in a few minutes, as well as making some adjustments to the handles to make my ride more comfortable, and teaching me how not to bust my bike in the future. Despite taking 15-20 minutes of his time my fee was minimal. Like so minimal I felt I was stealing. I've had good service before, but this was exceptional. I felt like the guy was just happy to see people out enjoying bikes and riding, which is super awesome. The store itself is pretty jammed packed full of amazingness. There are some drool worthy bikes here, and as much as I love my bike I couldn't help but have a wandering eye as I wheeled my speedy beauty through the shop. I may have even caressed a bike or two... Love. read more

Amazing shop and amazing staff. Travis (owner) is always super helpful and eager to make a fair deal: Best prices in the lower mainland id say. Joey is also a great mechanic and nice guy as well. The shop has a super laid back vibe that you don't find at other bike stores. Usually shops tend to rush you in and out, but the guys at velocity will take the time to help you out. If you need to pick up some new parts, a new bike, or need a repair, these are the guys to go to! read more

My experiences with Velocity Cycles over the last three years have been excellent. All my repairs were done well and at a great price. They are obviously bicycle geeks and really know their stuff. I can heartily recommend this store to the beginner or serious enthusiast read more

Velocity Cycles is my local shop. It's a cool bike shop with a laid back feel. All of the staff are super helpful and willing to answer all of my questions. Their prices are also very reasonable. I have been to a couple of shops where I feel like I'm being ripped off, actually I know it. When I took a bike in for repairs at another shop they replaced my brake pads, even though I only had 1 ride on the previous ones. The service is great here too. I have had items replaced on site for warranty replacements. read more

These guys are excellent. They are friendly and get the job done in no time. Their work is of the highest standards and not too expensive. I would not take my bikes anywhere else. read more

I am from California and I stopped by this bike shop for some advice on where to ride in the area. I got a ton of friendly help and the ride was great. They even printed me out a map and debated on what the best area was at. They said they wished I called so they could have taken me out that day. This bike shop is also stocked with bikes of all types. Had a good selection on all types of bikes. read more

Just got back from having my brakes replaced on my Electric Bike. Absolutely insanely chill place, the owner (Travis) I think? was just super helpful and positive from the get-go. His Co-worker Doug was equally as helpful and chill to talk to. The entire place just gave off really great vibes/great music. I had read the reviews here on Yelp before I went but was super impressed to see that they're all pretty much true. 10/10 I'll be back again this weekend to get my wheels changed out. Anyways, I threw in an extra $5 donation into my order, I suggest you to do the same to help keep this chill bicycle shop alive and thriving. Definitely need more shops like this. read more

I wish I could give this place ZERO stars. I was just in there looking for a helmet for my kid and as I'm browsing through them the guy at the counter says, "make sure you touch all of them". I'm like pardon me? Again he says "ya ya make sure you touch them all". He looked a little bit "off" so I'm not sure what he was getting at so I apologized. I then said "sorry am I not allowed to look at them?" and he again said to make sure I touched them all in a very smug, sarcastic and arrogant way. So maybe he just looked off and was just being an asshole? Was he worried about covid 19? Who knows. But if that were the case maybe out a put up a sign or talk to me about the helmets before I start picking them up. Otherwise you look like a fuckin asshole who needs to learn how to treat customers properly like they do at Caps, Giant, and Bicycle Sports Pacific. I'm sure not sure what kind of work they do here but if it's anything like their service, it's going to suck balls. Save your time and money and go somewhere else. read more

Bought a Used EBike during pandemic and they definitely went above and beyond to get my bike in running shape! They then tuned up my friends bike in a week, and gave great service to ensure we got what we were looking for. I highly recommend Tyler and Team! Thanks for everything! read more

I stopped into this shop literally 5 minutes ago looking for a scooter for my sons 13 birthday. They had one scooter with a price tag of $420.00, however the grip tape on it was lifted on all sides. My husband took it down and we were questioning the grip tape issue, one employee said "that's the second time we've replaced it." My husband he had his finger under it and it lifted almost all the way up. Another guy who was working took the scooter and basically told us that we ruined it and that there was a scooter store in Aldergrove and we could leave. We were absolutley dumbfounded. I asked if he was the owner to which he stared he was. My husband asked if he really wasn't going to sell us anything. He said nope go to Aldergrove, then recanted and said I'll sell you the scooter for $400.00 no tax. My husband ended up buying it..... I wanted to leave with nothing. The audacity of that man treating people like that. I am truly surprised he has any customers, he's a jerk. Dont worry asshole I wont be back EVER. I hope everyone who reads this supports the Aldergrove store in the future, maybe its owner treats people with dignity and respect read more

Best customer service I have come across in a bike shop - in years!! I live 45 minutes away but my bike collection will be coming here for serving. No request seems too difficult- if they don't have it, they'll get it in for you. Great shop read more

Bikes falsely advertised. 2008 bike tagged and priced as a 2012, and overpriced for a 2012. I point out factual error and make an offer above online resale and was mocked for it. read more

I live in Burnaby but regularly travel out to Langely to go to Velocity. The shop carries a lot of bikes for mountain, downhill, road, and triathlon. They have a separate store (3 doors down) kitted out with clothing and biking gear. All of the staff are helpful and knowledgeable. Prices are very good and with a great selection of bikes/gear you really can't go wrong. They often have sales and the deals are really worthwhile. Don't tell my wife but I bought two bikes this year from Velocity. There's still 2 months left but if I buy one more I think I'll have to sleep on it... read more

BEST BIKE SHOP EVER! Sales team is polite and awesome, same with mechanics. Plus they got all the ballin' scoot stuff.

On April 3, 2019, I called Velocity Cycles and asked if they would charge for labor for installing a new tire on my child's bike. The customer rep advised me that he would install the new tire for free. When I brought the bike to the store, he quoted me $18 for the new tire. I went back home and checked their website's prices for parts and labor. I called Velocity Cycles to confirm the prices. Their website says it costs $8 for a tire only. I asked the same customer rep how much was the tire only and he said it was $10. He said the prices changed and the website wasn't updated. Then, I asked him why I was charged $18 for the new tire when he advised me that the tire costs $10 and he would install the new tire for free. He wasn't able to answer my question, told me to come pick up my bike and arbitrarily banned me from his store. When I went back to the store, I called him out for lying. He was very rude and said inappropriate things (i.e. "you're wasting my fucking time", "you shouldn't be a customer", etc.). This is very shady business practice, Velocity Cycles should never talk to their customers like that and they should stand by what they promise to their customers. read more

Indeed - as Good as it Gets! Great people great product and super service!

I went to this place because it was convenient but will never return. I went because my gears were slipping (and sometimes not changing at all) and they convinced me it was my cassette. After replacing that plus the new chain they said I needed with the new cassette plus man hours this cost me almost $300. I got my bike back and it was exactly the same. I called and asked if they even test rode it and the owner said yes but bring it back. I did and apparently they test rode it again and found nothing wrong. When I got it back it still would not change gears. The owner stood behind his employee and said he did a good job. I have since taken my bike to a different shop and my gears work fine...it cost me $10 shop fee. Ridiculous! read more