I think this is by far one of the best bike maintenance shops in Vancouver. First off, they charge…read morereasonable prices for repairs and tune ups. These guy are honest bike mechanics. They always charge fair prices and if a new repair comes up, they will call you first to confirm the additional repairs before doing so. Scheduling is super easy, you can just call on the phone and they will tell you when you can drop it off. If it is a super simple repair like fixing a flat, usually you can just drop in and drop it off. I had my sexy gravel bike (see photo) and e-bike repaired here. Some bike shops are scared to touch ebikes, but this shop is one stop shop and does it. Just really happy with the fair pricing and great customer service. RAD cycles keep doing what you do.

i brought 3 mtn bikes for them to fix Taos 2.7, Nakamura Ecko 23 and Fila incline ( old bike)…read more they were able to fix all of them. so whatever the bike, they are straight forward and fair.. i would use them again no problem. i just wish they would open a little earlier.

I booked a tune-up for my bike here last year. The service was outstanding, and the price is…read moreextremely reasonable. I paid less than I expected. I was out for a ride this evening and hit nasty pot-hole in Fort Langley. My gears started slipping and I didn't think I would make it home. I popped in, and, even though they were closed, they threw my bike up on the stand and quickly got me back out riding!! I will not be taking my bike anywhere else from now on.

Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike…read moretire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!!

We dropped by after phoning them first as I explained that my granddaughters handlebars had become…read moreloose. The bike was new and the shop where it was purchased was a distance away and the bike seemed unsafe to ride. Within 10 minutes they had the bike fixed and they refused payment. He was a very capable and nice young man. I hope they do well here in Hastings sunrise!

A disheartening experience for both MacTalla and I--a new customer. I will only state the facts…read moreand remain objective--(what I see, hear, touch, smell, or taste). I dropped off my bike to have a rear flat tire fixed, but I also asked they investigate a clicking sound. After a few days, I received a call and learned that there were several issues with my bike. I was quoted approx. $250 for the parts. I was conflicted but safety was paramount to me and for Mactalla, too. So, I gave my authorization knowing I was going to incur an expense well beyond the cost to repair a flat tire. Approx. a week had passed, and I called to check in. I spoke with George. He said to come the following day to pick up my bike. When I arrived, the bike was not ready because they found another issue that required an additional part. I was told that this specific part was needed for all the other installed parts to function at 100% capacity. I could have declined and chanced on whatever capacity my bike was capable of at that point. But my safety was #1, right? So, I authorized them to proceed. (Now, some of you are probably thinking what a fool I was at this point. Sorry to disappoint!) Furthermore, they had to source for the part because of C-19 and high demands on bike parts. I get that this would delay the work even further. Miraculously, a part was found a few days later. At last my bike was ready! Total was $402.00. (Yes, I know, I could have bought a brand new bike! Again, sorry to disappoint!) I tested the bike on the side street and noticed that the rear tire was softer than I would have expected, but I trusted that they fixed it. Also, I didn't want to return because of fear of incurring more expenses. However, two days later, I took my bike out of our apt. bike storage and rode less than two blocks until my rear tire went completely FLAT--I wanted to cry. I called and they said that they would fix it on the spot! After their inspection, they found a piece of glass. I may have run over it, unfortunately, or they may have missed it during repair, they said. Regardless, it will cost $20 plus labour and taxes. (Okay, readers, I hope what happens next will make you slightly proud of me.) To summarize, my partner basically gave them the "What for!" (Sorry to disappoint that it was my partner and not me.) Their escalating conversation took place outside the entrance. Basically, we didn't want to pay again for the additional cost to repair what was the initial problem to begin with--a REAR FLAT TIRE. We had just spent $402.00! After 20-25 mins, the owner signaled his staff to return my bike and the tire was fully inflated. Two days later, I went to check on my bike in the storage, and the rear tire was FLAT. (As you can probably guess after this, I am not a confrontational person. Some may think I got "ripped off"; others may think that it's partly my fault because I didn't stand up for myself.) Do I ask for a refund for the amount that I paid for my tire because it is still flat? No--here's the reason... I am a long-time customer of numerous businesses in the lower mainland. They provide me with guaranteed service and compassion in exchange for my loyalty and referrals. I paid Mactalla money in return for a bike I still can't ride. They may have taken $402 from me, but that's all they are going to get from me in my lifetime. Going forward, I will request for a total quote before I authorize any mechanic to repair my bike. The quote must include the following: cost of parts, labour, and taxes. Bring that quote to another bike shop and compare. For ME, the deciding factor is not who is the cheapest, but who have earned my trust and, in return, I'd be their long-term paying and loyal customer. Thank you for reading.

It's been more than at least 25 years since I shopped at a Cap's Bicycle shop. I am glad I went to…read moreKrusty's. It's been in Richmond for years and there is good reason. I ordered my bike in October and happily picked it up in early Feb. Mike the owner/manager was super responsive and communicative throughout the who process. I even go to meet their head mechanic Dennis on pick up day. The store seems to be well stocked and the prices are competitive. Can't wait for Mike to email me that my wife's bike has arrived. Thanks Mike!

Support your LBS (local bike store). These guys know their stuff and gave fair prices. Dropped in…read morethe other day to pick up some tubes and a bike rack. They had a cool bike rack that fits on road bikes - it's narrow (and aero) and it attached through the skewer so no worries if your bike does not have mounting points for attachment.

Top notch service . They did an excellent job to tune up my ebike and it was ready the next day …read more Quality personnel at this place !

Kyle was great. He repaired my road bike with a replacement wheel set and seat post, tuned it up…read morefor a very good deal thanks mark

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

Good service. Communication is good, prices are fair and work completed in a timely manner. They…read moreoffer good advice and don't sell you things you don't need.

Phoned to rent bike...went to shop to rent and there was no men's bikes to rent??? Looked like…read moreupselling to hybrids...

Just another yuppie store on Commercial giving nothing back to the community and treating the…read morelocals like dirt. Customer service was worse than their prices, and their prices are exorbitant. The same bikes cost %15 less on Broadway.

I'm sure if you can get in that the service here is great from the other reviews…read more Here's the but. But when I called to see if they had any space for a tune up they said they don't take appointments but to try bringing it end of the day to see if they had any space. So here I am. My day off. Walked my bike here (since the tire isn't working properly and rubbing against the Mount) at the end of the day to see if I can get it in. 'No sorry we don't have space.' 'And we don't take appointments' So no appointment. Well do you think you'll have any space later? Like can you give me a better time to come by since I can't make an appointment? When you might be less busy? 'Nope. Oh we can put air in your tires for you though' My tire that isn't working...yeah cool...uhm no thanks. 'You could try this other bike shop at this other address you'll have to walk to' I guess thanks for wasting my time. I'll just trudge back up the hill I guess.