Kerry Mitchell has one of the greatest employees Courtlynne Brown. She's easy to talk to and will…read moreexplain anything you may not understand. Absolutely Awesome!!!!

Courtlynne was amazing! I enjoyed working with her. She meet all my needs and then gave me help…read morewith additional coverage. Thank you for everything.

This has been my insurance agency since the purchase of my home 5 years ago. There have been some…read morechanges since then but I can always count on my agent to roll with the punches. I appreciate that someone will get back to me or others on my team. I have used them as well when refinancing. I would recommend them for sure for a homeowners policy they helped me to get my house insured when others couldn't.

After a quick conversation with Devona, she assessed my needs and quickly developed a package…read morespecifically for me. She and her team made the process extremely easy and they were always available to answer any questions. She was always two steps ahead. I'd highly recommend this team to others.

I had a great experience working with David. He and his staff delivered my quote same day and beat…read moremy current rate. Everyone is personable and responsive to my concerns. I trust him with my insurance needs!

Great experience! Most auto insurance calls are annoying and long-winded, but we got straight to…read morethe point and I ended up saving $75 a month. Friendly staff, I wish I could remember the name of the man who helped me, but he was awesome!

If I could give 10 stars on Yelp I totally would! Jeffrey is the best insurance agent I've ever…read moredealt with! He goes out of his way to make sure I'm taken care of. Plus he got me some GREAT rates! Highly Recommended! Christian Payne

Great Service! Quick quote and the pricing is right! Strait forward! Highly recommend Chad Powell…read moreAnd State Farm!

Service was outstanding. The policy they provided is exactly what was needed. Jessica was very…read morepolite, professional and prompt.

They work quickly and are thorough!! Very helpful when I needed assistance transferring insurance…read morefrom one state to another.

Nothing but praises for the entire team at Derrick Morrow's…read moreoffice! Professional, courteous, and knowledgeable. I highly recommend them - N Adrienne

Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service…read more My experience with Mark Pritchard's State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence. When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia's email address--meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors. My payment was not properly posted, which ultimately led to my insurance being canceled--something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks--an issue that never should have happened in the first place. In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me--but he never did. Now, I'm being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service. Looking back, I should have known better. Two years ago, Mark's office claimed they could insure my daughter's 2019 Kia, only to drop her coverage after a month or two, saying they couldn't insure it anymore. This kind of backtracking and incompetence seems to be a pattern. State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs.

This is hands down the worst customer service I have ever experienced. This man Mark Pritchard…read moreyelled at me, told me I could only speak to him since this was "his" business and he was the owner, and on top of all that he told to CANCEL my policy with State Farm and then proceeded to hang up on me. If you currently have State Farm I highly urge you to change agents, and if you're considering them, DONT! They will not treat you well and will give you a ton of problems each month!

Ashley at State Farm was amazing to work with! She showed so much patience and care while helping…read moreme adjust my insurance and find the best coverage for my vehicles and business. She really listened, worked with me, and made the whole process smooth and stress-free. It's rare to find someone this dedicated--thank you, Ashley!

Ashley at Josh Davis is amazing! She helped me quickly addressed some minor but pertinent concerns…read more Her attention to detail and professionalism stand out in a world only focused on the bottom line. Keep her and give her a raise.