Got homeowners insurance through this agency. Told the agent that the roof on the house needed to…read morebe replaced and agent said I would get a reduction on the insurance premium once roof was replaced. Agency then sent "inspector" to premises unannounced, only did an exterior "inspection" and then claimed the roof didn't pass inspection (although the house was already inspected for the mortgage and passed, and even came in slightly more than the selling price on the valuation). Insurance company's "inspector" also claimed a crack in the side of the chimney indicated foundation problems. No foundation problems were noted in the inspection done by the inspector for the financing. So now these jokers (Allstate) are going to cancel my policy, causing harm to me and my standing to get (good) insurance because of their incompetent and unprofessional "inspection". All this harm to me the consumer based on a problem this agency was told about before they issued the policy (the roof) (and the roof has since been replaced), and a non-existent "problem" (foundation) alleged by their incompetent (and trespassing) inspector. Do NOT go with this agency! UPDATE: Got Allstate's cancellation letter in the mail today. In spite of the fact that the insurance agent was notified in the morning on December 30 that the entire roof had been replaced, later that same day Allstate sent a letter claiming the roof had "granular loss." I will be filing a complaint with the Georgia State Insurance office to document Allstate's falsehoods. I will also be notifying my bank regarding the lie in Allstate's letter. Also, the letter claimed my "chimney is cracking." Rather different from Allstate's original allegation that there were foundation problems. UPDATE: I replaced the Allstate insurance with a different insurance company on January 5, 2016. In spite of having been notified of this, Allstate continues to claim they "cancelled" my insurance (thus causing me harm) on January 20, 2016. Allstate first sent me a "collections notice" (causing me further harm) claiming I owed them money for the period of November 2015 through January 20, 2016. This was in spite of the fact that Allstate received an entire YEAR of insurance premium at closing! Allstate has in my records that it lodged a "collection attempt" which is another falsehood on the part of Allstate and causes me further harm. Then, after all these falsehoods, Allstate sent me a partial refund of the money it received, but has illegally withheld money for the period after it was replaced by another insurance company. So, not only does Allstate lie, but Allstate also steals people's money. Run away, run away. As for the review that was posted in February: Please. How long have you been employed by Allstate?

I have used this agency for several years with no issues. I like the ability to have a specific…read moreagency to address my concerns versus calling an 800 number.

We worked with Ms. Lisa for a vehicle loan and she is the epitome of professional and reliable…read more From start to finish everything was a no pressure and no surprises type experience. She was upfront with everything, she goes out of her way to make sure her clients are taken care of and all questions are answered. When you finish doing business with someone like her you can't help but question why other individuals do not work the way she does. Her communication was A1 and her availability was spot on right when we needed her the most. I will never recommend anyone else besides her in the future. She is truly a game changer for State Farm and they should recognize her for her efforts, professionalism, and hard work.

I have done business with many insurance agents over the course of many years. I am happy to…read morerecommend Lisa and her team. They are simply the best.

Great insurance office with great staff! I was able to get better coverage and at a better rate…read morethan with my previous insurance.

Extremely unhappy with the lack of communication, honesty and professionalism. I have been beyond…read morepatient for 28 days. My son has been paying on a policy since July 2022. Every month, $313.27 are taken out of his account. On March 1, 2023 my son was pulled over by an officer that hand randomly ran his tag and in his system, it showed that the car had NO INSURANCE! We called State Farm's Customer Service (1 800-782-8332) and we spoke with several Customer Service Representatives whom ALL told us "this is weird, we see your son's information but there is NO POLICY! It seem's that the Agent dropped the ball on this one". My son received a citation for not having insurance. On March 2, 2023 I called Josh Minore's Office and alert them of the situation. I have been told that they apologize, when this policy was written that it was left in "limbo" and no one noticed it. I have been told that when this policy was written, it was sent to their underwriters team and "somehow" the underwriters team never sent it back. My son received his insurance binder and insurance card so we thought everything was legit and it was not. On March 1st, I paid $96.11 to add him to another policy while they fix this mistake. Jose told me that it would be refunded by the end of day on March 3rd and it never did. However, Allison said it would be refunded until this was handled. April 10th is our next billing cycle and TODAY, March 29th.... they took out another $313. 27 from my son's account. I emailed Allison 5 days ago asking how would the billing situation would work out and she never replied UNTIL today after I followed up. With them all being parents, you would think that they would be more understanding and helpful, but NO. It's through their customers that they support their families and this is the type of services that we got. I share to avoid it happening to anyone else.

Terrible customer service. Once I signed up, I quickly realized I should have been more careful in…read moreselecting my insurance partners. Left in the dust on a claim with absolutely no help from Monica at all. I'd gladly have paid even more to avoid this hassel.

I found Monica Poblete's agency online and I walked in and was given great customer service. They…read moreeven cancelled my old insurance so I wouldn't have to do it. I definitely recommend this office to all my family and friends looking for a better rate.

I was referred to this office by a friend who has loved her service and rates, and I was not…read moredisappointed! I just received the FASTEST and CHEAPEST insurance quotes I've ever received. I had rates within a minute, and signed up within 5. They were HUNDREDS cheaper than my previous agency as well as a second I quoted with. That money saved means a lot to me right now. Add that on top of just having the quickest, most attentive customer service- you just don't experience that often anymore! I'm sending all my friends and family to this office for quotes ASAP! Highly recommend!!

I can't believe the utter lack of customer service at this location. I will 100% be taking my…read morebusiness elsewhere. Not only was I not greeted upon entering the door, I was utterly ignored. The receptionist appeared to be more concerned with blasting her music and looking at her phone as opposed to acknowledging my presence and offering her help. I felt utterly disrespected, and cannot believe this is who they have as the first person you encounter when entering the agency.

I had a very pleasant experience with Ms. Virtuous Edwards helping me obtain renters insurance for…read moremy 1st time Yaaaay!!! She was very delightful in her assistants​ and didn't keep me waiting. Ms. Edwards gave great conversation while still delivering great customer service. I recommend her for each person looking to receive all forms of insurance!!

A couple of weeks ago they helped me with my company insurance and they really tried hard to help…read moreme and above all I know how difficult it was but they helped me. highly recommended, very friendly agents and really know what they do, there are other agencies more close to me but I prefer to go with them who are further away because they know how to take care of their customers, 5 stars for sure.

The absolute best! I was referred several years ago and I've since been extremely satisfied every…read moreyear! Great service. Thorough work. Highly recommend!