Best jewelry store in town! Fantastic customer service and selection with very reasonable prices…read more We are thrilled with how everything worked out. Highly recommend!

I went here to get a family ring restored & had an amazing experience. Gina and the team were…read morehelpful and kind. The repair on the ring was very well done. I really recommend them!

they repaired an antique Vienna Regulator wall clock. It had not worked in years. I highly…read morerecommend

Friendly and helpful. Helped us with a quick repair to a very old clock:) Would return to support…read morethese guys.

I needed replacement batteries for my watches and received great service. They were done in a…read morematter of minutes. The store is certainly amazing when you first walk in the door. It's like a museum with fine jewelry. Definitely recommend to family and friends.

I have bought four watches here. Great experience as always. Staff is knowledgeable and will always…read morego the extra mile. Many thanks to Holly and Brad for their commendable customer service.

My wife and I had them design our wedding rings and we are so happy we did! We worked with Spencer…read moreand Melissa and they we incredibly helpful and fun to work with. Their knowledge and experience was only paralleled by their great customer service. They even found wedding-day jewelry for my wife along the way. I wanted a local, small business with great customer service that I could feel good about returning to time and again, and they did not disappoint; they are our jewelers for life! (I didn't know what I wanted for an engagement ring, but I had my mother's and her mother's/grandmother's engagement diamonds and asked them for ideas. The came up with an offset 2-diamond design accented by colored diamonds that is unique and perfectly our style.)

Kevin pretty much rebuilt My deceased Dads ring for me. Kevin explained carefully what he did, and…read morethe results are great. The ring may need some further sizing issues, but I'm going to wait till summer when my fingers swell. Kevin's team kept me informed as to progress on the ring. I would recommend him to anyone needing jewelry repair.

I've had nothing but great experiences from Jerry/Watkins. They've done fantastic watch & clocks…read morerepairs, and made me a set of costume jewelry earrings to substitute for a set of very expensive vintage ones. Prices are good and I've found the staff to be friendly. Good people, solid work & fair prices have been my experiences.

After receiving a recommendation to use Watkins for clock repair, I took my cuckoo clock to them to…read morerepair because the chain in the movement came loose. I was told it would be finished in a week. I followed up multiple times asking for the status and was always told they were waiting on the part and it would be ready in the next week. After several months of waiting for them to fix the chain, I finally called and told them I wanted to come in to the shop and pick up the clock. When I arrived at the shop, they acted as if they had no recollection of the phone conversation. They couldn't find the clock and when they finally found it, it was missing the bird and hands. They found the bird but not the hands. They seemed very carefree about it and offered no apology. Unbeknownst to me because of lack of knowledge at the time, the bellows were missing and they gave me the wrong movement for an 8 day clock when my clock contained a 1 day movement. Essentially they disassembled my clock and returned it with incorrect and incomplete parts. I didn't realize this at the time so I didn't question the parts they gave me. Later after watching repair videos, I had to order new parts to replace all the parts they didn't return to me. It's outrageous that a business this unorganized and unprofessional is still operating. Do not use this shop.

It would be less than one star if possible. Christopher had my Grandfather clock for 8 months,…read morecharged me $850 for the repair and it still did not work properly. He offered to try to fix it but if he couldn't do it right the first time, I didn't trust him to have it a second time. And I didn't want the clock to be gone another 8 months. I took it to another shop, cost me an additional $550 but it works now. The second repair shop told me there were many parts which should have been replaced in the first repair and weren't. I even contacted the BBB and they were no help in trying to recoup part of my expense. Buyer beware - don't take your clock there for repair.

they had my cuckoo clock for over a year. lots of excuses on why it wasn't repaired. you are…read morewasting your money with springfield clock shop.

Saved an old family heirloom! He was true to his price and time estimate. He also communicated with…read moreus well. We were right to trust them!

They repaired to OLD clocks for my dad. It took a while to get…read morethem back because they are very thorough. Once repaired they were running nicely!